HomeCraft Gutter Protection

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It was quick and easy. It only took a couple of hour and they were done.

I wish I read these reviews before I let this company come out. I was searching on Home Advisor for a gutter company one night. I had not made any decisions or clicked anything but I got a call from HomeCraft the next day asking if I wanted them to come out and give me a free quote. I agreed and they sent Victoria out to measure and everything. She seemed nice and I was VERY clear in explaining that I was having issues with my deck getting wet due to a bad contractor and that I needed a gutter all around the deck. I explained that rain also comes in from the sides and that is why I need the gutter ALL the way around. She said she understood and put me on the schedule for the next day. The next day comes and I get a text from Javie stating that someone named Moises will be at my house in 30 min. This was the third time frame I was given. A man shows up and tells me his name is Javier...already confused because that is not who they said was coming but whatever. He does the work, I go out to look and see there is only one piece of gutter on the front of the deck. Nothing on the sides. I ask the man who did the work but he did not speak much English so I call Javie who had texted me earlier. It went to voicemail. The man at my house told me that he was only told to do 20 ft of gutter and if I speak to Javie and something is wrong, he could come back the next day and fix it. I text Javie to let him know I had just called and I wrote a detailed text explaining the issue and what I had explained to Victoria the day before. Instead of calling me back or sending a full explanation, he sends me a screenshot of some paper. No clue what I am looking at so, I ask. He tells me it is my order form (which I do not have a copy of) that shows an order for 20ft of gutter. I do not do gutters so looking at that paper with no other explanation means nothing to me. I asked him to call me and explain and he says a manager will call me soon. Victoria, the sales rep, calls and says she must've missed that I needed a gutter all around (B.S. because I was VERY clear) and that she would've told me the day before that they couldn't do gutters on the side based on the slope of the roof. She then calls me back and tells me that she feels really bad about what happened and she and her husband (who is not a contractor but just a nice guy) want to help. She asks me to send her pictures of the side of the deck so they can figure out a solution. She calls back again to say again that she really wants to help. I send her the pics on Monday...no response. Follow up on Wednesday to see if she got them...no response so I guess the concern was fake. Meanwhile, Javie calls me asking me if he can pick up the check for the work. As I had told Victoria the day she came by, I do not have checks and I had given her my card info. Javier says she did not mention it and that he was about to drive to my house. First of all, poor communication within their company and second, who just plans to show up at someones house for a check??? $700 later and they never responded and guess what? My deck is still getting wet. I wasted $700 with this company. They are scammers, terrible communicators and Victorias speech about how she loves working for a company that really cares about its customers is garbage. I fell for the sweet act. Never again!

Guys did a great job. Very nice and hard working

The installers did a great job and they cleaned up after there selves you couldn't tell they was even here? I would recommend Home Craft Seamless Gutters

The work that they did was excellent but they did not complete the most important part of the house that I wanted done. Which was the only reason I called them in the 1st place.

I have no further comment

Were prompt, courteous and professional.

Much better than the last gutters on home, as these are bigger and look good too. I'm happy I decided to go with this company. Thanks

My experience with the salesperson John as well with the company was superb. Heidi E in Colorado Springs.

Nothing was done that was discussed and agreed to and paid for. Long story of what went wrong. Do not go with this company; save your money. Oh yes, the price started at over $6600 and ended at $1300. That should have told me that something major was wrong.

Quick turnaround. Really pleasant people!

Excellent installation and customer service

I purchased on Thursday and install was complete by Friday! Professional crew cleaned up after completing.

Overall experience was very good. The installers arrived on time, were very pleasant to work with and finished the job within the time that was promised.

They did a good job installing gutters , but fell to clean roof. They are to come back a week later to clean roof. This is not good service.

The installers were very professional and maintained the condition of my property throughout the install.

It took the crew four trips to complete my gutter install. The last trip was to install a downspout they completely forgot and then told the contractor it had been installed. I had to call twice to get this accomplished after the contractor came out and verified the last downspout had indeed not been installed. The crew did not clean up after they were done. I picked up screws, brackets, cutouts from the new install. They left an entire downspout. The contractor came out and verified this and removed them. The contractor, Rob, was probably the only good aspect of the install. If I called him, he returned my call almost immediately. When it was necessary for him to follow up on the project and verify that the work had not been completed, he was at the house as promised. I would probably take them off of HomeAdvisor recommended list.

Project went quickly and smoothly. All appointment times were kept and pricing was upfront without any surprises. Salesman and work crew were all professional and polite.

Very professional.Communicated well.Very satisfied with the end result.Happy with cleanup upon completion of the installation.

Very quick and detailed work done. Installers were very nice and answered all my questions

Quality customer service and quality work! They were prompt, honest and had competitive pricing. We had a hurricane two days after they completed the gutter project and the gutters held up. I also appreciated the manager coming afterwards and checking the work.

They are awesome

Gutters were just installed, hopefully they take care of problem I"m having. Installer did a very nice job.

Installer left the outside of my home dirty. Salesperson and installer avoided my calls. Promised to help but would not.