HomeCraft Gutter Protection

Exceptional work and very responsive to my needs. Great product, great work and exceptional service by the vendor imho. Bring on the rain!

Great service!

Things were well in the end

Done fest and on time. Nice crew.

Prompt service Cleaned up after job. Happy with job.

Not perfect but on

The installation turned out very nice. The sales pitch, tho - that was way over the top. I felt like I was being sold a used car. They need to be more straight forward with realistic pricing.

Work was not completed as promised. The product does not work as promised. The company has now canceled EIGHT times for completing the work.

Workmanship was very good. Technician had to come out a couple of times to complete but the project was finished completely and works great.

I would give them six stars if I could.

N/A

Creative solutions at a reasonable price for awkward installation restrictions.

They are not responsible, they do not come at the time they said, when I call main office they said they will contact me back, but they do not call us back. Update 11/11/20 Did not realign gutters, did not follow through on work, did not return calls and were inconsistent on showing up, shoddy installation. Would not recommend.

Would recommend this company to anyone.

I read the reviews but decided to give them a chance. The price was good and the installation went well. I would give them 5 stars but the installers did a poor job of cleaning up and left screws and nail all around my house.

They were here as notified and completed the task as suggested.

Right on time. Quick and efficient. Product looks very nice. Can't wait til it rains!

nothing

We hired Homecraft because of their reviews on Home Advisor. Be advised that Homecraft uses subcontractors to do the work, so not all experiences will be the same. The salesman, Gary Von Gunden, told us that normally we didnt have to pay in advance, but because it was on credit card he had us pay before they came. Our first alarming moment was when the subcontractor first arrived They started ramming the gutter guards under the shingles, not lifting the shingles and gently installing them. I stopped them and complained, but they could not communicate. (Much later we learned that the subcontractor they sent to our house used gutter guards on 5 gutters, tearing our roofing felt and cutting, ripping, and damaging the shingles all the way around the house.) We had 4 of gutter replaced with a larger gutter, and instead of removing the hooks underneath them (used to hang lighting) they screwed in the gutter on top of them, damaging the eve in this location. The gutters were put together with hand cut strips, and look bad. They dropped the old gutters on the plants sitting on our patio when installing theirs. We spent the day having our painter interpret for us (he said they had a very bad attitude) and speaking into the phone so their supervisor could communicate with them. It happened that our roofing company came the next day after the installation to inspect and perform routine maintenance on the roof. That is when we were first made aware that there had been extensive damage done to our roof, and that the felt and shingles had been compromised, and that it will leak. Two days later one of Homecrafts other installers came out to assess the situation, and verified that the installation was not done correctly, and that the wrong product was used. We contacted Homecraft for two weeks, trying to get this situation resolved. We were told two days ago that we need to contact the subcontractors insurance, that they are responsible.. We contacted the insurance company, but have not heard back yet. We did not contract with the subcontractor, we contracted with Homecraft Gutter protection and wish we had never called their company. All we have requested to resolve the situation is to: remove the gutter guards, have the 40 feet of gutter they installed to replace our seamless gutter removed and replaced professionally, repair the eve behind the gutter where they damaged it, and have the roof returned to the condition it was in before they came and destroyed it. We have many pictures of the installation and damage done to corroborate this rating. The subcontractor used is GAM Home Improvement, and is registered in Alexandria Virginia, We are still awaiting hearing back from the State Farm agent also in Alexandria that is their insurance provider. Overall a very stressful situation, and now the tropical storm has arrived, and we know that our roof is possibly leaking resulting in even more damage.

Trying to close out a project.

Great company to work with and very professional. I love the work they did and am looking forward to the peace of mind the improvements they made will bring to my home ownership.

The two men were very polite, finished the work on time and the work appears to solve the problem.

Once we got past the timeshare like a sales pitch, all went quite well. The price was high but the sales company has to get their share. They were able to schedule the work for the following day while others were booked for several weeks. The quality of work and materials was very good and overall I am very happy especially since my old gutter system was problematic and needed immediate replacement with leaves starting to fall. The gutter protection guards are working great.

nice quality gutters

Prompt and efficient