I purchased a Big Deal for $219 for lawn irrigation, aeration, over seed and lawn fertilization. No fault of their's necessarily, but we had gone through here and in Tennessee, weeks and weeks, maybe months of a dry spell. I'm sure it disappointed them because their aeration and everything was going to take place the first two weeks of October. Well heck, it didn't rain there since August, if then. So, the ground was very hard, it was not damp or anything. Which I'm sure they were hoping for, but the rains per the guy told that. I called their office and talked to them before they provided the service. He said, "sir, we cant do anything until October because we depend on the rains in September to get ready for the aeration. Course they're plugging, when they do this they go through with the machine and they plug the ground. Well, I was not here when it took place, I thought I would be. I thought they would let me know, but they came and did it anyway, and just left me a not on the door that they had been here. So, I called him up personally and talked to him. I said. "well, I'm a little disappointed. When I spoke to you earlier you said something about letting me know when your coming, because I wanted to watch what they were doing!" Which I don't have a big beef about. I'm not going write a review and grade them down for it necessary cause they're really nice people. He said, "well, I tell you this. We'll go and see how this works, if it takes and all. If you have problems with it and its not coming back in the spring; you call me up and I'll come back out and redo it. Now how's that?" They came out there in the time they said they were coming out. Everybody thought because of the rain, they may have to postpone it, call the deal off or give our money back or something. I was not sure it was even going to happen. Having been out, then I came in one day and they had already been here. They are real nice people. I had to email back and forth to them before they came, weeks and weeks before. They took time to explain to me what the process was like and when they would come, dah, dah, dah. Anyway, I called them about it because I was concerned I wanted to be here when it happened. He told me, ?I apologize, but it there is a problem in the spring and things aren?t happening to your satisfaction; you call me and I?ll come out and help you with it!? There was no extra charge or nothing, so I can?t write a bad review. I can?t say anything bad about them. I think he?s a man of his word. Anyway, that is the way I?m going to leave it with them. I've got confidence in the place, the business and all and I trust what the guy is telling me. He called me back, he got in touch with me. They were punctual. They were here, they did their job and it is a wait and see thing. I gave an overall ?B? because it?s undetermined here, we don?t know how the outcome is going to be. I actually can?t grade them at all till I see what happens, what comes up.