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TileWorks and Remodeling

Founded 2007 • With Angi since February 2011

We are a full service home repair and remodeling company based out of Bartlett Tennessee. We provide services from roofing to foundation and everything in between. We have also added an electronics repair division that repairs and troubleshoots computers.

Business Highlights

Emergency Services OfferedEmergency Services Offered


Free Estimates
comes with 1 free computer consulatation
Senior Discount
Emergency Service
Eco-Friendly Accreditations
This pro has not provided any licensing information to Angi at this time.All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page. Contact pro for more details.

Verified Reviews


(5) Verified Reviews

Showing 1-5 of 5 reviews
Brenda B.
We ended up going with somebody else. They seemed to be a good company but they were very slow in responding. They were a fairly new company at that time. I just felt that they didn't have sufficient experience to keep up with estimates and orders.
Description of Work
We got an estimate from them for flooring.
flooring contractor
Charlene S.
The job took about 4 days. They were great. I love the finished product!
Description of Work
They did the ceramic tiling in my kitchen, about 800 square feet.
ceramic tile, flooring contractor
Terry D.
Multiple attempts to get John to finish the work and repair his own mistakes were unsuccessful. Multiple attempts for a refund have also been unsuccessful. Phone calls and texts went unanswered. Meetings were scheduled, but John refused to meet. Appointment times were missed. Job was not a priority as there were gaps in times he returned to my home. Trash and debris is still in my front yard. Job was eventually abandoned. Total contracted work: $14,220.00 Total for services not received: $ 3,240.00 Charges for repairs: $1,951.73 Balance owed by customer: $1,320.00 Total Refund Requested: $3,871.73 John Piontek, owner of Tile Works and Remodeling, has repeatedly demonstrated an unscrupulous, unprofessional, untrustworthy and unreliable character. He is also unlicensed as a contractor and does not hold a home remodeling license, according to the State of Tennessee. According to Bartlett Code Enforcement, he does not have a business license to operate his Tile Works and Remodeling Showroom, located at 6269 E. Stage Plaza, in Bartlett, TN. He did not pull any permits for the plumbing done in my home and he has not shown proof of insurance. Mr. Piontek can be reached at 901-502-2412. His email is His web address is
Description of Work
I met John Piontek, owner of Tile Works & Remodeling and his assistant, Kim Wisdom, April 7, 2012 and work began in my home April 12. The initial contract was for master bath remodel for $8,500, which included tiling the shower, the floor and back splash and front of jacuzzi, building up a half wall and replacing toilet. A second contract for $4,900 followed on April 22, for a hall bath remodel, two areas of hardwood, and tiling a laundry room. $820 was added for plumbing to be re-routed, treatment for a shower door, a window and a half-wall removal. Total amount of contracted work was $14,220. Trouble began when John allowed old plumbing and fixtures to be "tiled-in". Tile was removed in the already completed shower, plumbing was done to accommodate new fixtures, and tile was replaced. A few days later, a leak was discovered in shower and when notified, John was unconcerned and did not address the issue. Two days later, water was discovered in a closet and again, John was notified. He sent someone who was not his employee to repair the leak and extract water from carpet in closet. John never showed. Cory, the worker, did not have proper tools and had to leave the premises and go buy them. He beat and pounded out tile without proper tools and fixed the leak. Water was never extracted from carpet, and Cory taped my plastic bag over fixtures and left. Four days later, John and Cory returned to re-tile the shower. I returned home to find the new tile already set with torn cardboard pieces, from a box belonging to me, used as spacers. The tile was very poorly cut but set anyway. I expressed my dissatisfaction and John and Cory left very late that nite, again using another plastic bag to cover fixtures as tile would need replacing for the third time. John returned the following day and I allowed him to enter my home, if and only if, he gave me his word he would do the work and not Cory. He said, "ok." I came home to find the work completed but again, very poorly done. I am extremely concerned about the integrity of my newly tiled shower and plumbing repairs as I highly question the skills, abilities, and credentials of Cory, as well as John. The window for master bath has never been installed because John told David at Nurre Glass of Memphis, that I was responsible for payment. The toilet in master bath is unstable on floor and does not flush properly. Transition strips were never installed in both closets in master bath and new carpet is needed. The construction on half wall in master bath is unfinished. Correct hardwood for the master bedroom was not ordered. John ordered a less expensive product, $450 less than the product I clearly specified. He denies the mistake. The hardwood in the master bedroom has pockets that need to be drilled and filled. The hardwood in the hall was so poorly laid, it must be removed and re-laid. John stated to me he laid it himself. Many areas did not adhere to floor as an insufficient amount of glue was used. A huge dip exists in the very center of the hall because he did not float the floor and the flooring did not adhere. When his assistant, Kim, first saw the hall floor, she stated to me, "this will have to be fixed." The hardwood remains as John left it. Tile around tub in hall bath was removed and materials were delivered to my home. Tile on lobby floor, vanity, toilet, and a half wall was to be removed and plumbing was to be re-routed for installation of a single sink vanity. Tile was to be installed on tub wall and on lobby floor. Hall bath remains as John left it. .
ceramic tile, hardwood floor, remodeling
Brenda B.
I was not completely satisfied with Tile Works and Remodeling. I think they are a good company but think they are experiencing growing pains. I scheduled them for 9am and by 10am he had not arrived and I had to call the office to get someone out here. They also did not bring out the tiles I wanted and did not factor in materials into cost. They later did call me to tell me that employee had been fired and they would like to come back out again but I had already chosen a company.
Description of Work
Tile Works and Remodeling gave me an estimate for wood flooring, tile flooring, and countertops.
hardwood floor, marble & granite

Service Provider Response

We apologize for the inconvenience. It is our company policy to be on time. That employee was released. As a courtesy to you we have partnered with a local IT Company (PC2utor). We can offer you 1 computer repair/consultation for your troubles.
sherri S.
I called this BBB A rated company on Sunday. John came to give an estimate within 24 hours of my calling and scheduled me later that same day! He was on time and made sure to keep me appraised of what was happening with the job. He did a thorough job and gave me information on upkeep and other repairs that I needed to make. I was a little surprised by the price (although after checking other companies online, it was on the higher end (but not the highest) of the going rate) but the work was worth it. I am looking forward to scheduling other General Remodeling jobs in the future.
Description of Work
Cleaned out gutters by hand, replaced gutter guards, power/pressure washed gutter down spouts and outflow extensions, removed all debris from roof and gutters and hauled it all away with them
gutter cleaning, remodeling



6269 East Stage Plaza

Memphis, TN 38134

Other Information

Services offered

We offer both commercial and residential flooring, roofing, painting, structural damage repair, handyman services, sheet rock, gutter removal and installation, storm door removal and installation, carpet removal and installation.

Payment options



TileWorks and Remodeling is currently rated 3.7 overall out of 5.

TileWorks and Remodeling is open:

Sunday: 9:00 AM - 5:30 AM

Monday: 8:00 AM - 5:30 PM

Tuesday: 8:00 AM - 5:30 PM

Wednesday: 8:00 AM - 5:30 PM

Thursday: 8:00 AM - 5:30 PM

Friday: 8:00 AM - 5:30 PM

Saturday: 9:00 AM - 5:30 AM

TileWorks and Remodeling accepts the following forms of payment: Check

No, TileWorks and Remodeling does not offer free project estimates.

Yes, TileWorks and Remodeling offers eco-friendly accreditations.

No, TileWorks and Remodeling does not offer a senior discount.

Yes, TileWorks and Remodeling offers emergency services.

Yes, TileWorks and Remodeling offers warranties.

TileWorks and Remodeling offers the following services: We offer both commercial and residential flooring, roofing, painting, structural damage repair, handyman services, sheet rock, gutter removal and installation, storm door removal and installation, carpet removal and installation.

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