Terminix

They’ve always been on time and helpful

Great!

Good

Handled the problem, put us at ease

Great job

I was quoted a price with Terminex before I started it quote, it was way low from what I was billed so I dropped service. It took several attempts to get them to understand I was given a false quote to get my business

Still using them over a year now

.

They were great. Keep them coming back every year.

Reliable,punctual,courteous, professional, and satisfying results from thier products, and continuous treatment schedules!

They sold me a service for both mosquito control and pest countol. I had to call for them to come back several times because the rep never went in the back yard or because wherever he sprayed did not work. I was told they were free service calls but yet not only was I charged but they never resolved the issue. I waisted 100's of dollars this year with them just so it did not effect my credit. VERY DISSATISFIED

Great

X

Came out multiple times to assist with carpenter ants issue. We paid for 1 year service, which is great for dealing with summer insects as well.

Professional, prompt, effective!

Great!

Good price.

Easy to use and great communication.

We had an appointment set for August 25th, my son was the one that was to meet the tech when she came out, My son was sick. I called the 800 number provided by Angi List at 3am on August 25th, said My son is sick will not be able to meet with the technician, please cancel the appointment for August 25, we will call when we want them to come out again. We said please do not send someone else before we call, they said ok, a few days later they took it upon themselves to send a person out without authorization. Now they are trying to charge us for an unauthorized visit.

Good job

Lies and doesn?t treat and not good service

Good job. Communicate appts well. Tendency to try to up sell while at residence. Once I met with manager the issue was resolved

I had an extremely difficult and convoluted relationship with Terminix for several months. I came in contact with them when they beat out the other companies in the race to get my business once I discovered I had bedbugs. They first sent an employee to inspect my house, and after I showed them the evidence of the infestation, they described the services that they would offer me. Their treatments for bedbugs consist of spraying pesticides in your home once every two weeks until the bugs are gone, then you get a 6-month guarantee that if the bugs return, they will come back for additional treatments. They said that their way is better than other companies because the customer does not have to prep her home (I did not know it at the time, but this is immediately a red flag- any company that knows what they are doing will have a thorough list of instructions for you to follow to adequately prepare the house for thorough treatment). I believed the promises they told me during the initial visit, signed the contract, and paid $1300 upfront. Soon after treatments started, I came to realize that the standard of work that these technicians provided to me was not only far below industry standard, but also much lower quality than they initially made me believe when they were pitching their services to me. (For example, they said the initial treatment would take over 2 hours but they only spent 37 minutes. Things were hanging off the bed, which ran contrary to their customer instructions, and I could see that they had not even moved the pillows on my couch, among a long list of other deficiencies.) The technicians were very nice but not experienced at all. They were frequently multiple hours late for appointments or canceled at the last minute. Once they even assigned me a random appointment without consulting me. I quickly learned that the quick response time they showed me at the beginning when they were trying to get my business was not indicative of the way they run the rest of their company. They left my calls unanswered, and when I did connect with them, they quickly dismissed my complaints. The national office and local offices hand off disgruntled customers between them like hot potato, which means it requires very strong, organized, and consistent advocacy to fix your problems. Eventually, I had to break my contract with Terminix and begin work with a different exterminator that was experienced and would put honest effort into their work. Unfortunately, all the bad reviews in the world, including this one, do not make much difference in impacting their sales. Their prospective customers are desperate to sign on and get relief from their problems as quickly as possible rather than take the extra time to carefully review their options, just like I failed to do. When I first signed with Terminix, I was exhausted from being kept up at night with painful bites and worried about putting others at risk of infestation. My main criterion was to work with whoever could come out to my house the soonest and make the problem go away fast. Two months later, I still had bed bugs, I was tangled deep within Terminix predatory business tactics, and found I had to start learning a great deal about advocating for myself as a consumer. Unfortunately, the business practice model of Terminix relies on people being too exhausted to advocate for themselves. If you are trying to find a company for bed bugs, pause and take a breath. I know it feels like an embarrassing and urgent problem, but it happens to the best of us. There is a lot of fear-based content online to drive you quickly toward low-quality exterminators, but go by word-of-mouth from trusted sources and look up companies accredited by Better Business Bureau. A couple of days of research on the front end may save you months of stress later on.