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Chim Chimney
Designer - Landscape, Chimney or Fireplace - Clean and Inspect, Brick or Stone Fireplace - Install,
About us
Our certified chimney sweeps have the ability to adapt to the challenges presented by your project at any stage of its development. They are committed to its successful completion, on time and on budget. We’ll work with you to offer the most cost effective solution, whether it be a chimney sweeping or chimney repair to dryer vent cleaning, while saving you time, energy and money. 10 employees. No subs. Cost determined by the job. No travel charges. May contact through email. Additional email - [email protected]. Additional DBA - Kaposey Enterprises.
Business highlights
23 years of experience
Services we offer
Caps, Chimney Inspection and Cleaning, Chimney Relining, Chimney Repairs, Dampers, Dryer Vent Cleaning and Repair, Masonry Repairs
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.798 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 84% | ||
| 8% | ||
| 2% | ||
| 4% | ||
| 2% |
Showing 1-25 of 98 reviews
Chris L.
Aug 2020
did a good job
Richard Y.
Apr 2020
Great. Really liked the person they sent out. Quality work, reasonable price, and great customer service.
Rudolph F.
Feb 2019
No complaints.
Adam S.
Jul 2017
very well. I was impressed.
TAMMY L.
Jul 2017
They were very professional, friendly and knowledgeable. I could not have been more pleased.
Rodney W.
Jul 2017
The service was excellent. The technicians were knowledgeable, courteous and just pleasant. Once they started, they found issues with the venting and explained to me what recommendations they had to get it done right. They kept me informed, took pictures of the areas that needed repair and made sure the repairs were done correctly. Very happy.
TAMMY L.
Jun 2017
Excellent. Very professional, helpful and knowledgeable.
Deborah N.
Jun 2017
Went smoothly. Technician showed me pictures of the work.
Bob W.
Jun 2017
Our tech was on time, very professional and knowledgeable. His report was comprehensive and we will retain them to perform additional work in the future.
Brad D.
Jun 2017
Fixed the problem. Were very knowledgeable. Reasonable costs. Thorough explanation of what they did. Will use again.
Susan W.
Jun 2017
I took the estimate and they left.
Response from Chim Chimney
"Thank you for bringing this matter to our attention and allowing us the opportunity to respond. Our records indicate that you purchased an Angie's List voucher for $99.00 in July of 2015, not 2017. This voucher was good for $300.00 of chimney repair. Unfortunately, in your particular case, the chimney had advanced deterioration of the chimney crown, multiple bricks with complete cracks and mortar joints that would require a great scope of repair. Chim Chimney prides itself on providing premier customer service, and we appreciate your assistance in resolving this dispute. Additionally we thank you for the opportunity to serve you again. Our records indicate that you are scheduled for a dryer vent cleaning on June 22."
Paul M.
May 2017
The crew did a great job, were on time, went to work and completed the job in a very timely manner
Amy K.
Apr 2017
This was an ugly expensive nightmare
Robin D.
Apr 2017
Excellent - great work; professional; communicative; responsive. I will use them again for a chimney sweep.
Darren E.
Apr 2017
It went very well
Myrtle M.
Apr 2017
Great service
Deborah H.
Apr 2017
They arrived on time and did a really good job. Suggested some changes to make it safer and then did them right away.
Louise M.
Mar 2017
Mason workers were very late to show & had to come back to repair things left undone
J W.
Feb 2017
Serviceman came out and looked at existing vent in the crawl space and said he wasn't allowed to clean it since it was an expandable aluminum vent. He said he would have to replace the vent with a rolled sheet aluminum vent and that was the only type of vent they could clean. Said it would cost $800 for the 12 -15 ft length of vent required. I reluctantly agreed wrote a deposit check for half the amount (less the Angie's list charge) and he came back the following morning to do the work. When he arrived I told him I had changed my mind because the price was too high. He asked what i would be willing to pay and I said I would pay no more than I had already paid them. He called the office and they agreed to do the job for that amount (half of the prior day's quote). He completed the job and replaced the outside vent with a new one I supplied. I discovered a couple of months later that he had left a gap of about 3/4" between the bottom of the outside vent molding and the brick by not installing it flush with the brick and not caulking that part. Makes me wonder what shortcuts might have been taken in the crawlspace. The new vent was installed several months ago and it still seems to be working just fine. Hopefully that will continue to be the case. If you purchase a deal from this company for dryer vent cleaning, please be prepared.
Response from Chim Chimney
"Thank you for taking the time to let us know about your experience. We truly apologize for the negative experience you had with us. We make every effort to ensure customer satisfaction. Part of this effort is having our clients fill out a survey at the completion of the job. This survey includes an inspection by the homeowner of our work, in which the homeowner signs off on. Our records indicate that you gave 100% satisfaction client signature. Additionally, as part of our quality assurance efforts, we have an in office quality assurance team that reviews all job pictures, to ensure that all work is performed to industry and company standards. This work was performed for you in May 2016. However, this is first time that we have heard from you regarding this matter. We will be more than happy to send a technician over to address the issue with your exhaust flapper. Would you like us to have the office call you to arrange that date and time?"
Don W.
Jan 2017
Very good experience. Prompt response to call for appointment. Trey called to say he was on the way. He made sure the carpet was covered, cleaned and serviced the unit. He was courteous, professional and explained what he had done, answered questions and offered other services. We were pleased and will have this company back next year or sooner if an issue arises.
Poul S.
Jan 2017
We almost lost $12K to these scam artists! At first the guy from Chim Chimney seemed very professional. He video inspected our large chimney and then provided a report and quote for critical repair. He showed us a grainy photo of a piece of wood that evidently was built into the flutes in our chimney. Due to that and the medium buildup of creosote he rendered our chimney a fire hazard that needed immediate repair. He proposed replacing the dual flutes with stainless steel at the net cost of $12,000. I told him I needed a bit of time to locate that kind of money, at which point he called his manager on speaker phone in front of me and very strangely explained our conversation including the "wood in the chimney" part. It was very odd as it was clear that they had already talked while he prepared the report in his car. I began to feel that something was wrong. We decided to hire a local reputable company to do a second inspection. They also did a very thorough video inspection and detailed report with photos. Final verdict ... our chimney is in excellent condition. No piece of wood anywhere and absolutely no creosote - it's barely been used for wood burning. We had them perform some minor repairs including replacing the cracked crown - all at a fraction of the amount Chim Chimney tried to con me out of. By the way, never heard from Chim Chimney again. You would think they would want to follow up on a $12k proposal? Stay far away from this company.
Response from Chim Chimney
"Thank you for taking the time to let us know about your experience. We truly apologize for the negative experience you had with us. We make every effort to ensure customer satisfaction. Part of this effort is photo documentation taken during our chimney inspections. It is unfortunate that we found issues within your chimney system. Receiving bad news is as difficult as delivering it. We have reviewed your case file and have confirmed that our technician's findings were sufficiently backed up with photo documentation. We are bound by law to notify you of any infractions that do not meet NFPA211 and IRC guidelines. This is exactly what happened in your case. We apologize for any misleading information or confusion regarding this matter, but we do stand behind the technician's findings."
Debra H.
Dec 2016
Great job. Done quickly. Really enjoying our fireplace.
Kim Y.
Dec 2016
The vent cleaning went well. I was also informed of a safety hazard about my dryer vent pipe that needs repair that I was not aware of and I greatly appreciated the information.
Tracy M.
Nov 2016
services went well
Diane H.
Nov 2016
The technician was very thorough and took photos to show me the before and after. He even re-caulked to maximize efficiency. I will definitely use them again.
Licensing
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FAQ
Chim Chimney is currently rated 4.7 overall out of 5.
Chim Chimney accepts the following forms of payment: CreditCard
Yes, Chim Chimney offers free project estimates.
No, Chim Chimney does not offer eco-friendly accreditations.
No, Chim Chimney does not offer a senior discount.
No, Chim Chimney does not offer emergency services.
No, Chim Chimney does not offer warranties.