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Chim Chimney

Founded 2002 • With Angi since December 2006

Our certified chimney sweeps have the ability to adapt to the challenges presented by your project at any stage of its development. They are committed to its successful completion, on time and on budget. We’ll work with you to offer the most cost effective solution, whether it be a chimney sweeping or chimney repair to dryer vent cleaning, while saving you time, energy and money. 10 employees. No subs. Cost determined by the job. No travel charges. May contact through email. Additional email - customerservice@chim-chimneyinc.com. Additional DBA - Kaposey Enterprises.

Verified Reviews

4.7

(103) Verified Reviews

Showing 1-25 of 103 reviews
Richard Y.
5.0
04/15/2020
Great. Really liked the person they sent out. Quality work, reasonable price, and great customer service.
Description of Work
Chimney masonry repair, cleaning, install new damper
Category
chimney sweep, chimney caps, fireplaces, gas logs
TAMMY L.
5.0
07/10/2017
They were very professional, friendly and knowledgeable. I could not have been more pleased.
Description of Work
Dryer vent cleaning
Category
chimney sweep, dryer vent cleaning
Rodney S W.
5.0
07/01/2017
The service was excellent. The technicians were knowledgeable, courteous and just pleasant. Once they started, they found issues with the venting and explained to me what recommendations they had to get it done right. They kept me informed, took pictures of the areas that needed repair and made sure the repairs were done correctly. Very happy.
Description of Work
Dryer vent cleaning.
Category
dryer vent cleaning
TAMMY L.
5.0
06/28/2017
Excellent. Very professional, helpful and knowledgeable.
Description of Work
Dryer vents cleaned
Category
dryer vent cleaning
Deborah N.
5.0
06/28/2017
Went smoothly. Technician showed me pictures of the work.
Description of Work
Cleaned dryer vent.
Category
dryer vent cleaning
Bob W.
5.0
06/26/2017
Our tech was on time, very professional and knowledgeable. His report was comprehensive and we will retain them to perform additional work in the future.
Description of Work
My wife and I recently purchased the home and wanted an inspection done to understand existing conditions.
Category
chimney sweep
Brad Y.
5.0
06/22/2017
Fixed the problem. Were very knowledgeable. Reasonable costs. Thorough explanation of what they did. Will use again.
Description of Work
Cleaned out a long (30 ft.) dryer vent. Also found other leaks and problems around the vent.
Category
dryer vent cleaning
Paul M.
5.0
05/14/2017
The crew did a great job, were on time, went to work and completed the job in a very timely manner
Description of Work
Cleaned clogged dryer vent
Category
chimney sweep, dryer vent cleaning
Amy K.
1.0
04/20/2017
This was an ugly expensive nightmare
Description of Work
Bentleys gas log firebox
Category
fireplaces, gas logs
Robin D.
5.0
04/19/2017
Excellent - great work; professional; communicative; responsive. I will use them again for a chimney sweep.
Description of Work
clean dryer vents/hose
Category
dryer vent cleaning
Deborah H.
5.0
04/03/2017
They arrived on time and did a really good job. Suggested some changes to make it safer and then did them right away.
Description of Work
Dryer Vent Cleaning
Category
dryer vent cleaning
LOUISE M.
5.0
03/13/2017
Mason workers were very late to show & had to come back to repair things left undone
Description of Work
Rework a fireplace
Category
chimney sweep
J M W.
2.0
02/08/2017
Serviceman came out and looked at existing vent in the crawl space and said he wasn't allowed to clean it since it was an expandable aluminum vent. He said he would have to replace the vent with a rolled sheet aluminum vent and that was the only type of vent they could clean. Said it would cost $800 for the 12 -15 ft length of vent required. I reluctantly agreed wrote a deposit check for half the amount (less the Angie's list charge) and he came back the following morning to do the work. When he arrived I told him I had changed my mind because the price was too high. He asked what i would be willing to pay and I said I would pay no more than I had already paid them. He called the office and they agreed to do the job for that amount (half of the prior day's quote). He completed the job and replaced the outside vent with a new one I supplied. I discovered a couple of months later that he had left a gap of about 3/4" between the bottom of the outside vent molding and the brick by not installing it flush with the brick and not caulking that part. Makes me wonder what shortcuts might have been taken in the crawlspace. The new vent was installed several months ago and it still seems to be working just fine. Hopefully that will continue to be the case. If you purchase a deal from this company for dryer vent cleaning, please be prepared.
Description of Work
Needed dryer vent cleaned
Category
dryer vent cleaning

Service Provider Response

Thank you for taking the time to let us know about your experience. We truly apologize for the negative experience you had with us. We make every effort to ensure customer satisfaction. Part of this effort is having our clients fill out a survey at the completion of the job. This survey includes an inspection by the homeowner of our work, in which the homeowner signs off on. Our records indicate that you gave 100% satisfaction client signature. Additionally, as part of our quality assurance efforts, we have an in office quality assurance team that reviews all job pictures, to ensure that all work is performed to industry and company standards. This work was performed for you in May 2016. However, this is first time that we have heard from you regarding this matter. We will be more than happy to send a technician over to address the issue with your exhaust flapper. Would you like us to have the office call you to arrange that date and time?
Don W.
5.0
01/25/2017
Very good experience. Prompt response to call for appointment. Trey called to say he was on the way. He made sure the carpet was covered, cleaned and serviced the unit. He was courteous, professional and explained what he had done, answered questions and offered other services. We were pleased and will have this company back next year or sooner if an issue arises.
Description of Work
Non-vented gas logs needed inspection, cleaning and adjustment.
Category
chimney sweep, gas logs
Poul S.
1.0
01/24/2017
We almost lost $12K to these scam artists! At first the guy from Chim Chimney seemed very professional. He video inspected our large chimney and then provided a report and quote for critical repair. He showed us a grainy photo of a piece of wood that evidently was built into the flutes in our chimney. Due to that and the medium buildup of creosote he rendered our chimney a fire hazard that needed immediate repair. He proposed replacing the dual flutes with stainless steel at the net cost of $12,000. I told him I needed a bit of time to locate that kind of money, at which point he called his manager on speaker phone in front of me and very strangely explained our conversation including the "wood in the chimney" part. It was very odd as it was clear that they had already talked while he prepared the report in his car. I began to feel that something was wrong. We decided to hire a local reputable company to do a second inspection. They also did a very thorough video inspection and detailed report with photos. Final verdict ... our chimney is in excellent condition. No piece of wood anywhere and absolutely no creosote - it's barely been used for wood burning. We had them perform some minor repairs including replacing the cracked crown - all at a fraction of the amount Chim Chimney tried to con me out of. By the way, never heard from Chim Chimney again. You would think they would want to follow up on a $12k proposal? Stay far away from this company.
Description of Work
Chimney sweep and video inspection of old chimney in newly purchased home
Category
chimney sweep, chimney caps, chimney repair, fireplaces

Service Provider Response

Thank you for taking the time to let us know about your experience. We truly apologize for the negative experience you had with us. We make every effort to ensure customer satisfaction. Part of this effort is photo documentation taken during our chimney inspections. It is unfortunate that we found issues within your chimney system. Receiving bad news is as difficult as delivering it. We have reviewed your case file and have confirmed that our technician's findings were sufficiently backed up with photo documentation. We are bound by law to notify you of any infractions that do not meet NFPA211 and IRC guidelines. This is exactly what happened in your case. We apologize for any misleading information or confusion regarding this matter, but we do stand behind the technician's findings.
Debra H.
5.0
12/20/2016
Great job. Done quickly. Really enjoying our fireplace.
Description of Work
Replace chimney defective chimney liner. Install gas logs
Category
chimney sweep, chimney caps, chimney repair, fireplaces, gas logs
Kim Y.
5.0
11/15/2016
The vent cleaning went well. I was also informed of a safety hazard about my dryer vent pipe that needs repair that I was not aware of and I greatly appreciated the information.
Description of Work
A long dryer vent line needed to be cleaned.
Category
dryer vent cleaning
Diane H.
5.0
11/14/2016
The technician was very thorough and took photos to show me the before and after. He even re-caulked to maximize efficiency. I will definitely use them again.
Description of Work
Dryer Vent Cleaning
Category
chimney sweep, dryer vent cleaning
Teresa S.
5.0
10/31/2016
It turned out excellent. He fixed something that I didn't know was broken and there was no charge. The machine was a little bit noisy.
Description of Work
I purchased a big deal for Chim Chimney. They were cleaning out the air vents from the dryer.
Category
dryer vent cleaning
WILLIAM J.
5.0
10/17/2016
He is excellent. He knows his business.
Description of Work
Chimney inspection and to repair the chimney.
Category
chimney repair
Chuck K.
5.0
10/14/2016
The technician called to let me know he was on his way. When Trey Hill arrived, he examined the vent, went into the crawl space, examined the pipes and joints, and took many pictures to show me the problem. Trey was honest and very well qualified. He was not trying to sell me anything but was extremely attentive to all the details as to what was causing the problem. He let me know what needed to be addressed but allowed me and my husband make the decision of what we wanted to do. He told me all charges up front. Then he set to work. He did a dryer vent sweep; vacuumed, suctioned, and swept the entire length of the dryer duct; replaced the vent flapper; sealed all joints under the house; added a hanging strap to secure the pipe; removed a broken and inadequate pipe and replaced it; pulled out broken mortar which was being used inappropriately to conceal the shortened pipe; got rid of an unnecessary bend of lint flow which was causing it to go back toward the dryer rather than outside; corrected the dryer vent hose and added clamps. When I asked him if he would show me just how much lint he had obtained from the length of the duct system, he was kind enough to do so. It was amazing that we didn't have a fire. Trey Hill was extremely thorough and professional in his work. Showed me pictures under the house (before and after), of the new exhaust vent (before and after), and then cleaned up all areas before leaving. It was truly a blessing to have him service our home. Later that evening while showing my husband, I learned that there are more than 20,000 house fires a year. Thankful to Chim Chimney to not add to that statistic. Highly recommend this company and Trey Hill.
Description of Work
After calling and paying a trip charge for someone to repair our dryer, we learned that it wasn't the dryer with a problem, but the vent. Called Chim Chimney to do a dryer vent cleaning yet was given so much more. We received excellent service.
Category
dryer vent cleaning
Vicky F.
5.0
08/24/2016
It went well. I am not worrying about a fire since new vent was installed.
Description of Work
He had to replace entire dryer vent.
Category
chimney sweep, dryer vent cleaning
Kinika Y.
5.0
08/22/2016
I was not present, but I assume it went fine.
Description of Work
The provider inspected the fireplace, took photos, and provided a safety certification.
Category
fireplaces
Paula B.
5.0
08/22/2016
The technician from Chim Chimney did an excellent job. He was polite, knowledgeable and worked efficiently to take care of us. They offered a fair price for excellent work. I highly recommend Chim Chimney.
Description of Work
Dryer vent cleaning. We thought we only needed our dryer vent cleaned out, but the original dryer venting underneath the house was not done properly. The technician took pictures of our existing venting and explained how they would correct the problem using sturdy venting materials. He took pictures of how he corrected the problem, and he showed us all of the materials he took out underneath the house and what he replaced them with. He cleaned all the venting around the dryer and even cleaned the floor and baseboards behind the dryer where the dryer was not connected correctly to the wall vent causing lint to escape.
Category
chimney sweep, dryer vent cleaning
Deborah H.
5.0
07/23/2016
I was right! Chim Chimney arrived when expected. Checked everything out and told us what they were doing, which was to clean out the venting and shorten it so there was a more direct route from dryer to outside. Since I can't remember it ever having been cleaned, this was a big job. They straightened the outside housing and cleared it to assure vermin couldn't use the vent as an entry to the house, left no mess, and did not try to up-sell us for anything else. It was superior service and a pleasure doing business with them. Hmm...I wonder how that fireplace is doing??
Description of Work
After 40 years I thought checking the dryer vent might be a good idea.
Category
dryer vent cleaning

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Phone

Address

3646 Central Pike

Hermitage, TN 37076

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FAQ

Chim Chimney is currently rated 4.7 overall out of 5.

Chim Chimney is open:

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Chim Chimney accepts the following forms of payment: Check, Visa, MasterCard, Discover, American Express, Financing

Yes, Chim Chimney offers free project estimates.

No, Chim Chimney does not offer eco-friendly accreditations.

Yes, Chim Chimney offers a 5% senior discount.

Yes, Chim Chimney offers warranties.

Chim Chimney offers the following services: Chimney Inspection and Cleaning, Chimney Repairs, Masonry Repairs, Caps, Dampers, Chimney Relining, Dryer Vent Cleaning and Repair