Doug's TV Repair

I had a problem with my TV, he came out and fixed it. I liked him.

Doug was very knowledgeable. He recognized the issue and had it fixed in a short period of time. I would highly recommend him.

Unfortunately the repair/part cost more than what a new TV would have. Doug took the broken TV off my hands on only charges $20 for the house call. I highly recommend using Doug.

Repairman determined that the HDMI boards would have to be replaced. Due to the age of the TV's we determined to replace the sets instead of repairing them.

Great, got it fixed in about an hour.

Our 5 year old 51" flat screen TV went blank last Sunday evening. I looked up TV repair on Angie’s List, contacted Doug’s TV Repair through their web site, and had someone on site Monday morning by 9 or 10 AM. He diagnosed the problem as a failed power supply board, ordered a new one, and installed it this morning. He charged $30 for the initial visit, and $170 for the board and its installation today. I feel as if I was well treated, and would recommend him if anyone else has tis kind of a problem.

Overall, the experience was great. I would highly recommend Doug's TV Repair. I will recommend them to a friend or anyone who asked. He was prompt, responsive, straight forward, and clearly skilled at his trade. After requesting a quote for service from Doug, he called me within 24 hours. Initially, he and I discussed the issue over the phone, and then he asked me to review what troubleshooting steps I had taken to that point. After that, he asked me to run through some additional troubleshooting steps. The next day, once I had run through them, I called him back and let him know that the issue was still occurring. At that point, he let me know what he thought the problem was, and quoted me a price for fixing that issue. It was a board on the TV that needed to be replaced. I agreed to the price, and we set an appointment for an in-home visit. He arrived on time and got right to work. He clearly knew what he was doing as there was no fumbling around. Unfortunately, the board that he had (a refurbished unit) did not work as expected. He promptly ordered a new board from the manufacturer, and he was upfront that the new board would cost more. I agreed to the new price. Once it came in, we scheduled another visit, and again he arrived on time. He replaced the board, and got it set back up within an hour. It all worked as expected. Again, highly recommend.

Doug was on time for our scheduled in-home evaluation. He figured out the problem, ordered the part, came back and fixed up the TV. Would recommend him to friends and definitely use his talents again.

Excellent. Quickly found issue - ordered part, returned and completed the repair.

Vendor is knowledgeable. Service went very well.

After another company decided from the supplied picture and description of the issue it was not economically feasible to repair my TV, I reached out to Doug's TV repair for a second opinion. I some experience in electronics I was not convinced the other company's remote diagnosis was correct. It was easy to contact Doug's TV repair and promptly schedule my in-home appt. Doug was on time, got to work right away and obviously knew what he was doing; his experience and knowledge were apparent. He methodically diagnosed the problem and luckily effected repair on the spot. I believe the total fee was a good overall value and am satisfied. Although he was in and out in a flash, one must remember with services like these one is remunerating not only for straight clock time, but also for years of experience, knowledge, training, tools, fuel cost, and vehicle overhead- just to cite a few. My TV sustained slight internal damage during a household move, and the moving company was very interested in my overall assessment and experience with Doug's TV repair. I was pleased to convey the details of my positive experience, and recommend them to the moving company should they need this type of service in the future. I have saved his contact info for any future personal work, as well as recommendation to friends and family.

We decided to replace the tvs with new tvs.

Would cost more to repair than the TV was worth. They only charged for the house call and not for troubleshooting time.

Even though the problems were minor, Doug was great at coning out quickly and getting things taken care of. He was friendly and made me feel like my issues were important to solve He did a great job, and will always be my first choice when I need help with my TVs again. I would highly recommend him.

Doug is without question the best person I have ever had work on a TV and I have had many, many TVs. He was exceptionally reliable in keeping dates and time of coming to our home. He was very, very, skilled in diagnosing the problems in three relatively new TVs that stopped working. With the expert use of an ohm/volt meter he quickly diagnosed the problem in all three TVs. I have experience working with electronics but he is on another level. Doug told me how much it would cost to repair each TV and how long it would take to order the parts. I decided to have two TVs repaired. Doug ordered the parts and took a total of 30 minutes to replace the broken components when he returned. The TVs are working perfectly. On top of all of this, Doug is a very personable man who I feel is of highest integrity. I am recommending him to all of my friends. A total professional.

He found the issues and corrected the problem without charge. Seeing that the unit was not really broken.

Doug was very thorough and professional. Had to come twice and was there when he said he would be there. Fixed the TV quickly and way less than buying a new one.

Great! Doug was a big help, did so quickly, and did more than I requested.

Doug was excellent. He wasn't able to fix my dinosaur of a tv this time but he has in the past. He was always prompt and courteous. Plus, he makes house calls.

For any one that needs reassurance that Doug?s TV Repair is on the up and up after reading that garbage review from an individual trying to commit insurance fraud. I am here to tell you Doug is legit. I searched Angie?s list for a TV repairman to fix my 55? plasma and found Doug?s TV Repair. He arrived on time and prepared. Doug was very knowledgeable and professional. There were opportunities for price gouging but Doug is definitely an honest man. Not only did he fix my TV he also fixed a 27? monitor I had wanted to get fixed for a while. He did not waist time; he knew exactly what he was doing; He explained the situation made the repairs and was on his way. It was a very good experience one I did not expect. I will definitely use Doug?s TV Repair in the future.

They were very responsive, punctual. Explained what had happened and what they were going to do to fix it. Very pleased and would recommend without hesitation.

DOUG KNOWS WHAT HE IS DOING AND AM COMPLETELY SATISFIED WITH HIS WORK.EASY TO SET UP CONVENIENT APPOINTMENT AND HE WAS PROMPT ON EACH VISIT.REALLY SURPRISED AT THE LOW PRICES HE CHARGES.GOT MY MONEY'S WORTH.NICE PERSONALITY AND FELT COMFORTABLE HAVING HIM IN MY HOME.EXPLAINED EVERYTHING IN UNDERSTANDABLE TERMS.EVEN GOT MY MOTHER'S I-PAD WORKING AGAIN AT NO CHARGE;REALLY APPRECIATED THE KIND ACT.WILL DEFINITELY HAVE HIM BACK FOR ANY FUTURE REPAIRS.

Guy showed up on time and started taking the back covers off the tv's one at a time. He got into one tv and there was a small plastic plug with about 10 or 15 wires burnt really bad and said that was the problem. Looked at another tv just like it and it was totally dead. Said he could make one tv out of the two of them. He went on to the next tv and found an electronic board in there with a few capacitors that were swollen up and he said that that was the problem with that particular tv. So at one point he said that the board with the capacitors swollen up could be fixed by replacing that bad board in it for $80. So I asked him if that will fix it for sure. He said he didn't know, that it was impossible to tell without replacing the board and going from there. I told him that my insurance adjuster needed a final repair cost or a replacement cost. But he kept on saying that he didn't know whether or not that replacing that board would fix it completely. I then said that a new tv like it at a large club retailer was $498 and that he needed to either show that a definite fix was possible with a certain cost or recommend that it needs to be replaced, especially since he couldn't say that replacing one thing in the tv would definitely fix it. He ended up refusing to do this or report that lightning had hit the tv's or a surge even. So I said then what caused all this damage then? No real answer was given. I said to him then that I asked if you could come look at my tv's after the lightening hit my house and make the report for my adjuster telling the problem, repair cost or replacement cost and you said you'd done it many times before. So what's the problem? No real answer. This was on the third of five tv's to look at. I stopped him and asked him how much was the bill so far. He grumbled "$60". I paid him and threw his butt out of my house and told him to read his reviews here. And that is putting it very nicely compared to what actually happened. Real idiot to say he could do the job and come out looking like it was his first day on the job and had never done a report for an insurance company, and this was Doug, the owner of the company. He's is the type of young kid that you could imagine him sitting around all day gaming and if your daughter brought him over as her new boyfriend you'd throw him out and ground her for life. He was short with customers that called him on his cell phone while at my house, treating them like they were inferior because they didn't know what he thought he knew about tv's. Condescending is the word. I say that if you have a tv zapped by lightning, go buy a new one and pay for it out of your own pocket. Repairmen and insurance companies ain't worth it to file the claim. ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------- UPDATE As far as Dougs response to what I have said, I see that he didn't bother to say here what caused the 3 tv's he looked at to have a problem if lightning didn't hit them. And too, I told the young genius that the other two, the ones he says had no problems at all, stank of a burning smell when you turned them on for a few hours. He never did that nor could have since he was in and out within the hour. He only tried to turn them on to see if they would turn on or not, thinking like a lot of people that if lightning hits something, it doesn't work anymore. I used to think that too. My insurance adjuster himself has corrected me on this mistaken idea. He says lightning surges vary from very slight surges from electromagnetic pulses causing erratic behavior and/or burning smells that can last for days or weeks until the thing burns out, to direct hits that knock out the appliance completely. He says he has had to pay claims for whole houses full of appliances that are damaged from surges like this that are from one end of the spectrum to the other, either working erratically to stinking to completely dead. File a false insurance claim? I asked him to write a report showing what he found wrong and repair or replacement cost. Simple thing to do, but couldn't do it because he has no idea what he is doing other than being a parts changer, and guys like this change out parts or electronic boards in this case, until they hit the problem, and at your expense. As far as the threat he says I made to him? He said he didn't want me to jump on him about the situation, meaning give him grief about it. I said if I was jumping on you you'd be laying there bleeding already. I asked him how much I owed him for what he had done up to that point, I gave him his money and told him to get the "F" out of my house and slammed the door behind him. So why if I did what he said I did, talk about pulling out a gun and shooting him, did I pay him his $60 bucks for the 3 tv's he looked at instead of just throwing him out without paying at all? He says he's honest? I never mentioned anything about a gun, shooting him or anything like that. And too, if I threatened him this way, why weren't the cops called? So basically, he says I'm a liar. If anyone wants this guy to come out and do business with this guy, good luck. You gonna need it. __________________________________________________________________________________________________ UPDATE Today, Doug emails me and says this in his first email: "Liar Liar Liar Liar Liar Liar Liar Liar And I will let everyone know you threatened to shoot me because I would not file a false insurance claim." My response was: "Okaaaayyyyy" His next email read: "I went ahead and called metro and I will be filing a police report on the matter because of you threatening me and slandering my name." My response was: "Cool. Ill post these emails on your reviews as well. Customers love to hear about all of this. Of course my wife will be there to testify at my trial. She heard the whole thing as it happened. I guess you'll bring your witnesses as well?" My final response today was: "Where is the cops at? Right after I'm arrested, my attorney's going to have you arrested for filing a false complaint to the police and lying to them to get a warrant for my arrest. And I'll be posting that in your reviews too. You should take your medicine boy before you get your butt put in jail for a long time." Welllllll........I'm still waiting on the police to show up. What he didn't know was that my wife was sitting around the corner in the kitchen the whole time listening to the whole thing. This is what kind of honest businessman he is and you'll have to deal with if you call him up to work on your stuff. I screen captured the actual emails he sent me and posted them here as well. __________________________________________________________________________________________________ UPDATE I told this guy that the other two tv's, the ones he says had no problems at all, stank of a burning smell when you turned them on for a few hours. He never did that nor could have since he was in and out within the hour. He only tried to turn them on to see if they would turn on or not, thinking like a lot of people that if lightning hits something, it doesn't work anymore. I used to think that too. My insurance adjuster himself has corrected me on this mistaken idea. He says lightning surges vary from very slight surges from electromagnetic pulses causing erratic behavior and/or burning smells that can last for days or weeks until the thing burns out, to direct hits that knock out the appliance completely. He says he has had to pay claims for whole houses full of appliances that are damaged from surges like this that are from one end of the spectrum to the other, either working erratically to stinking to completely dead. And as far as no sign of lightning surge? My insurance adjuster paid $2160 to replace the blower motor, controller board, transformer, and capacitor in my furnace. Why? Blower motor megged bad. Why? Burnt out windings, from probable surge. Three computers and two monitors found to be bad by reputable computer repair shop. Damage caused by probable surge. Alarm system and 9 camera security system both damaged and diagnosed by reputable security system company. Probable damage found to be caused by lightning surge. Directv dvr damaged and replaced by Directv. Escalated claim department replaces dvr that stinks to high heaven of burning smell. Magically, the smell goes away. Looks like to me that from what Doug is saying there can only be one thing going on here. I, along with all the other companies who looked at my furnace, alarm and computer stuff are liars and crooks. And, to top it off, my insurance adjuster must be an idiot too being that he fell for the whole thing. Also, Doug says that he has called all of his tv repairman buddies around town to warn them about me. What a guy. I just think it is strange that he waited two months to file a police report about this incident and it was on the exact same day that I posted this very review on him here. Hmmmmm.......... Doug works in mysterious ways. But very transparent.

Showed up on time. It was just a loose wire and only charged me less than his usual call fee since it was such a simple job. He was great!

Doug calledl thirty minutes prior to our appointment to confirm the time. He showed up right on time and took the plasma tv off its stand and laid it on the floor so he could remove the back. He took out his multi-meter and checked a couple places and then replaced a fuse and put the tv back together. This only took 20 minutes at the most, he did a great job. I would highly recomend him and use his company again.