Germantown Day Spa Salon & Medical Aesthetics
Skin & Body Care - Day Spa Services, Skin & Body Care - General, Skin & Body Care - Vein Treatment,
About us
Additional DBA - Germantown Day Spa LLC. Cost is determined by the job.
Business highlights
24 years of experience
Services we offer
Day spa salon, hair cuts, nails, massage, facials, body treatments, airbrush tanning & waxing. Medical aesthetics include laser hair removal, laser treatments for skin tightening and pigmentation issues. Also non-surgical facelifts and facial rejuvenation. Liposonix, new technology to treat stubborn fat without surgery.
Amenities
Free Estimates
Yes
Accepted Payment Methods
- American Express
- Financing Available
- Check
- Visa
- Discover
- MasterCard
Reviews
3.05 Reviews
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Filter reviews by service
Showing 1-5 of 5 reviews
Luke S.
Feb 2021
Skin & Body Care - Vein Treatment, Screen Repair
I hardly ever leave reviews, but this is exceptional, and people need to know how they treat their customers. I like to get IV hydration once a week, so I’ve been going to germantown day spa while in Germantown doing some film work. The first sessions were fine, but I went in one day with a different nurse and it was anything but fine, because I was stuck 6 times while she tried to put the catheter in veins sitting on top of tendons and was sticking my tendons instead. Even after I told her it wouldn’t work there, because other nurses have said so, she said “I’ve been a nurse for 15 years, and I’m going to try that one.” Well she tried it, and she sure thought it was in when she started the saline drip, sending the fluids into my skin causing my arm to swell up. After saying “I don’t know what wrong with me today,” She stuck me 3 more times, before rebooking me with a half off session. Well that’s where it really gets bad and HIPPA violations come in, because I get a call from the owner saying they’re canceling my appointments and no longer honoring the rebooked session, because the nurses had told the staff they weren’t comfortable treating me anymore after I said I was going to do hydration drips at home. First the nurse said she gives hydration drips to her husband at home all the time, and second, my neighbors are nurses and doctors so yes, I was considering it. And I know it wasn’t “nurses,” it was a nurse that goes around the spa and talks about her patients to non medical staff about her sessions in which a complaint has been filed to HHS. I told the owner this, and she starts this whole dramatic scene raising her voice saying “how dare you threaten me etc” when I’ve never made a threat in my life. So if she thinks that violating patients rights and them standing against it is a threat, then she’s going to think a nuclear attack is being launched when OCR investigates. Here’s my arm immediately after, this doesn’t even show the bruising I had for days after.
Julie H.
May 2014
N/A
THIS IS A COPY OF THE EMAIL I SENT TO THE OWNER, MR. SHELEY. HE SAID HE IS CALLING THE POLICE TODAY FOR NONPAYMENT OF SERVICES. I TRIED TO PAY HALF OF THE 200.00 THE DAY I WAS THERE AND THE RECEPTIONIST SAID SHE COULDN'T TAKE PARTIAL PAYMENT. OWNER CANNOT BE REASONED WITH.
I have written a check for 200.00 to you 3 times. I have torn it up 3 times. I feel so wronged. I cannot
let myself be taken advantage of like this. I am still baffled as to why I was charged for a full botox
treatment instead of a touch-up injection(as my daughter and I both heard XXXXXXXX state.
She said I could come in for a free touch-up if needed. I asked my daughter what she heard XXXXX
say because I wear hearing aids. I thought I may be in error. She heard XXXXXT say the same exact
thing I heard. The botox never relaxed my brow. I called for a touch-up after returning from a trip, on
May 9th. I explained to your receptionist that I needed an appointment for a touch-up because the
injections barely worked. I was told a nurse wouldn?t be able to see me until May 29th. The problem
still points to your receptionist that made my appointment. I should have been informed that I was
not getting a touch-up, as requested, but I was instead receiving a full treatment again for a 200.00
charge.
I have as yet to see an invoice for this either. I read the contract I signed for the March 27th
treatment. It states that I have to pay for touch-ups. I have agreed to pay for a touch-up although I
was told it would be free. Your other nurse saw that my brow was not relaxed. I believed she was
doing my touch-up to fix the problem. This is a matter of miscommunication. I am a small business
owner also. If my employees make a mistake I assume responsibility. This is your receptionist?s
mistake. We all make mistakes, but I don?t believe I should have to pay for it.
I sent your contract and my letter to my lawyer. He stated that I am in the right here. I feel I am also in
the right ethically and morally. Against my lawyer?s advice, I would like to pay you 100.00 which I am
sure is above what a touch-up would cost. What are your feelings?
I have written a check for 200.00 to you 3 times. I have torn it up 3 times. I feel so wronged. I cannot
let myself be taken advantage of like this. I am still baffled as to why I was charged for a full botox
treatment instead of a touch-up injection(as my daughter and I both heard XXXXXXXX state.
She said I could come in for a free touch-up if needed. I asked my daughter what she heard XXXXX
say because I wear hearing aids. I thought I may be in error. She heard XXXXXT say the same exact
thing I heard. The botox never relaxed my brow. I called for a touch-up after returning from a trip, on
May 9th. I explained to your receptionist that I needed an appointment for a touch-up because the
injections barely worked. I was told a nurse wouldn?t be able to see me until May 29th. The problem
still points to your receptionist that made my appointment. I should have been informed that I was
not getting a touch-up, as requested, but I was instead receiving a full treatment again for a 200.00
charge.
I have as yet to see an invoice for this either. I read the contract I signed for the March 27th
treatment. It states that I have to pay for touch-ups. I have agreed to pay for a touch-up although I
was told it would be free. Your other nurse saw that my brow was not relaxed. I believed she was
doing my touch-up to fix the problem. This is a matter of miscommunication. I am a small business
owner also. If my employees make a mistake I assume responsibility. This is your receptionist?s
mistake. We all make mistakes, but I don?t believe I should have to pay for it.
I sent your contract and my letter to my lawyer. He stated that I am in the right here. I feel I am also in
the right ethically and morally. Against my lawyer?s advice, I would like to pay you 100.00 which I am
sure is above what a touch-up would cost. What are your feelings?
Response from Germantown Day Spa Salon & Medical Aesthetics
"Ms. [member name removed] first BOTOX appointment at Germantown Day Spa, Salon & Medical Aesthetics was on March 27, 2014. As we at Germantown Day Spa, Salon & Medical Aesthetics, always place our clients' well being first and foremost, therefore, on a first visit, we inject a conservative amount to save the client money. At that time we educate the client on what we are doing and ask the client to return in 2 weeks if they feel they need more. We always charge for any" touch ups" and additional BOTOX injected. We are very competitive in our pricing. Our Botox is $11 a unit. According to our computer, Ms. [member name removed] called to make another appointment on May 9, 2014 which was 6 weeks after her initial BOTOX appointment and spoke to one of our spa coordinators. Her appointment was booked for May 29, 2014. It is our policy and system that our spa coordinators do not quote pricing for Medical other than what we charge per unit and or if we are running a special. They following this system because no one but the Nurse knows how many units a patient will require. BOTOX is a well known and widely used product with a proven track record for being a very effective wrinkle solution. Here at Germantown Day Spa, Salon & Medical Aesthetics, we have had great success with this product and through patient feedback and retention, we know that it is an important service to our clientele. However, different people do have different results. As a result of this, we consult with every first time patient about the possible need for a "touch up" additional units to be added until we know what that particular patient will require. Medical cosmetic procedures are not an exact science and the results are not guaranteed. This policy is not just ours but, an industry standard. Not only was Ms. [member name removed] informed that she would be required to pay for any additional units of BOTOX that she might require/request in the future but, she signed a legal consent contract stating that she understood this fact. Our goal at Germantown day Spa, Salon & Medical Aesthetics is to go above and beyond for our clients/patients and we take great pride in knowing that we are doing all we can to not only meet but exceed all of their expectations. It saddens us greatly any time we fall short of this goal. We find this particular situation to be very unfortunate. However, we firmly believe that we did all we could to work with Ms. [member name removed] to explain and rectify this situation."
Julie H.
Mar 2014
N/A
Facials made our faces glow. We both enjoyed the facial and back massages. They didn't try to sell us product. Gave us great tips for our facial care. We had never had a facial before.
I was super impressed with the botox injections. The medical specialist numbed the brow area prior and the p***** were nearly painless. She is extremely knowledgable and she educated me in many areas concerning my options to look more youthful. She seemed more knowledgable that a certain dermatologist that works in Germantown. I was very impressed. Very likable and professional woman. I plan to make Germantown Day Spa my permanent go to place for treatments that are given by the medical specialist. I also plan to get my next message from them. I will also report my experiences with that.
Follow up:
When I arrived for my free touch-up as promised by the nurse, I was lead to a room and received what were suppose to be my touch-up shot by a different nurse. She stated that I did not receive enough botox on the first injection.When I was ready to leave. I was then told by the receptionist that I owed 200.00. After much discussion with the owner I received no apology & instead threats to have me arrested if I didn't pay the full amount. I am shocked that no responsibility was taken on his part. I even offered to pay 100.00 towards the fee. He refused to accept it. After two nights of poor sleep and reading his email threats, I went to his establishment and paid the full amount. I feel it was not worth the stress I was feeling inside. I know I was taken advantage of. I just chose to forgive. Hopefully others will be careful when using Germantown Day Spa's services. Read the contract. Don't believe the words.
I was super impressed with the botox injections. The medical specialist numbed the brow area prior and the p***** were nearly painless. She is extremely knowledgable and she educated me in many areas concerning my options to look more youthful. She seemed more knowledgable that a certain dermatologist that works in Germantown. I was very impressed. Very likable and professional woman. I plan to make Germantown Day Spa my permanent go to place for treatments that are given by the medical specialist. I also plan to get my next message from them. I will also report my experiences with that.
Follow up:
When I arrived for my free touch-up as promised by the nurse, I was lead to a room and received what were suppose to be my touch-up shot by a different nurse. She stated that I did not receive enough botox on the first injection.When I was ready to leave. I was then told by the receptionist that I owed 200.00. After much discussion with the owner I received no apology & instead threats to have me arrested if I didn't pay the full amount. I am shocked that no responsibility was taken on his part. I even offered to pay 100.00 towards the fee. He refused to accept it. After two nights of poor sleep and reading his email threats, I went to his establishment and paid the full amount. I feel it was not worth the stress I was feeling inside. I know I was taken advantage of. I just chose to forgive. Hopefully others will be careful when using Germantown Day Spa's services. Read the contract. Don't believe the words.
Kim F.
Mar 2014
Hair Salons/Barbers
My experience with them was really good. Every service has been very good. I just think they have better quality products and staffs. Their price is average and their quality is fine.
Laura L.
Oct 2012
N/A
It was a very good experience. When I called to make my appointment, they were very professional. They were both friendly professional, on the phone and in person. The spa was very clean and had a nice atmosphere. Andrew did my massage. I would highly recommend them. A friend recommended them to me. I will definitely go back!
Licensing
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FAQ
Germantown Day Spa Salon & Medical Aesthetics is currently rated 3.0 overall out of 5.
Monday: 9:00 AM - 5:00 PM
Tuesday: 9:00 AM - 8:00 PM
Wednesday: 9:00 AM - 6:00 PM
Thursday: 9:00 AM - 8:00 PM
Friday: 9:00 AM - 6:00 PM
Saturday: 8:30 AM - 4:00 PM
Sunday: Closed
Germantown Day Spa Salon & Medical Aesthetics accepts the following forms of payment: American Express, Financing Available, Check, Visa, Discover, MasterCard
Yes, Germantown Day Spa Salon & Medical Aesthetics offers free project estimates.
No, Germantown Day Spa Salon & Medical Aesthetics does not offer eco-friendly accreditations.
No, Germantown Day Spa Salon & Medical Aesthetics does not offer a senior discount.
No, Germantown Day Spa Salon & Medical Aesthetics does not offer emergency services.
No, Germantown Day Spa Salon & Medical Aesthetics does not offer warranties.
Germantown Day Spa Salon & Medical Aesthetics offers the following services: Day spa salon, hair cuts, nails, massage, facials, body treatments, airbrush tanning & waxing. Medical aesthetics include laser hair removal, laser treatments for skin tightening and pigmentation issues. Also non-surgical facelifts and facial rejuvenation. Liposonix, new technology to treat stubborn fat without surgery.