Germantown Day Spa Salon & Medical Aesthetics

I hardly ever leave reviews, but this is exceptional, and people need to know how they treat their customers. I like to get IV hydration once a week, so I’ve been going to germantown day spa while in Germantown doing some film work. The first sessions were fine, but I went in one day with a different nurse and it was anything but fine, because I was stuck 6 times while she tried to put the catheter in veins sitting on top of tendons and was sticking my tendons instead. Even after I told her it wouldn’t work there, because other nurses have said so, she said “I’ve been a nurse for 15 years, and I’m going to try that one.” Well she tried it, and she sure thought it was in when she started the saline drip, sending the fluids into my skin causing my arm to swell up. After saying “I don’t know what wrong with me today,” She stuck me 3 more times, before rebooking me with a half off session. Well that’s where it really gets bad and HIPPA violations come in, because I get a call from the owner saying they’re canceling my appointments and no longer honoring the rebooked session, because the nurses had told the staff they weren’t comfortable treating me anymore after I said I was going to do hydration drips at home. First the nurse said she gives hydration drips to her husband at home all the time, and second, my neighbors are nurses and doctors so yes, I was considering it. And I know it wasn’t “nurses,” it was a nurse that goes around the spa and talks about her patients to non medical staff about her sessions in which a complaint has been filed to HHS. I told the owner this, and she starts this whole dramatic scene raising her voice saying “how dare you threaten me etc” when I’ve never made a threat in my life. So if she thinks that violating patients rights and them standing against it is a threat, then she’s going to think a nuclear attack is being launched when OCR investigates. Here’s my arm immediately after, this doesn’t even show the bruising I had for days after.

THIS IS A COPY OF THE EMAIL I SENT TO THE OWNER, MR. SHELEY. HE SAID HE IS CALLING THE POLICE TODAY FOR NONPAYMENT OF SERVICES. I TRIED TO PAY HALF OF THE 200.00 THE DAY I WAS THERE AND THE RECEPTIONIST SAID SHE COULDN'T TAKE PARTIAL PAYMENT. OWNER CANNOT BE REASONED WITH. I have written a check for 200.00 to you 3 times. I have torn it up 3 times. I feel so wronged. I cannot let myself be taken advantage of like this. I am still baffled as to why I was charged for a full botox treatment instead of a touch-up injection(as my daughter and I both heard XXXXXXXX state. She said I could come in for a free touch-up if needed. I asked my daughter what she heard XXXXX say because I wear hearing aids. I thought I may be in error. She heard XXXXXT say the same exact thing I heard. The botox never relaxed my brow. I called for a touch-up after returning from a trip, on May 9th. I explained to your receptionist that I needed an appointment for a touch-up because the injections barely worked. I was told a nurse wouldn?t be able to see me until May 29th. The problem still points to your receptionist that made my appointment. I should have been informed that I was not getting a touch-up, as requested, but I was instead receiving a full treatment again for a 200.00 charge. I have as yet to see an invoice for this either. I read the contract I signed for the March 27th treatment. It states that I have to pay for touch-ups. I have agreed to pay for a touch-up although I was told it would be free. Your other nurse saw that my brow was not relaxed. I believed she was doing my touch-up to fix the problem. This is a matter of miscommunication. I am a small business owner also. If my employees make a mistake I assume responsibility. This is your receptionist?s mistake. We all make mistakes, but I don?t believe I should have to pay for it. I sent your contract and my letter to my lawyer. He stated that I am in the right here. I feel I am also in the right ethically and morally. Against my lawyer?s advice, I would like to pay you 100.00 which I am sure is above what a touch-up would cost. What are your feelings?

My experience with them was really good. Every service has been very good. I just think they have better quality products and staffs. Their price is average and their quality is fine.

Facials made our faces glow. We both enjoyed the facial and back massages. They didn't try to sell us product. Gave us great tips for our facial care. We had never had a facial before. I was super impressed with the botox injections. The medical specialist numbed the brow area prior and the p***** were nearly painless. She is extremely knowledgable and she educated me in many areas concerning my options to look more youthful. She seemed more knowledgable that a certain dermatologist that works in Germantown. I was very impressed. Very likable and professional woman. I plan to make Germantown Day Spa my permanent go to place for treatments that are given by the medical specialist. I also plan to get my next message from them. I will also report my experiences with that. Follow up: When I arrived for my free touch-up as promised by the nurse, I was lead to a room and received what were suppose to be my touch-up shot by a different nurse. She stated that I did not receive enough botox on the first injection.When I was ready to leave. I was then told by the receptionist that I owed 200.00. After much discussion with the owner I received no apology & instead threats to have me arrested if I didn't pay the full amount. I am shocked that no responsibility was taken on his part. I even offered to pay 100.00 towards the fee. He refused to accept it. After two nights of poor sleep and reading his email threats, I went to his establishment and paid the full amount. I feel it was not worth the stress I was feeling inside. I know I was taken advantage of. I just chose to forgive. Hopefully others will be careful when using Germantown Day Spa's services. Read the contract. Don't believe the words.

It was a very good experience. When I called to make my appointment, they were very professional. They were both friendly professional, on the phone and in person. The spa was very clean and had a nice atmosphere. Andrew did my massage. I would highly recommend them. A friend recommended them to me. I will definitely go back!