Clean Sweep Cleaning Services

My experience with Clean Sweep Cleaning Services went really well. They did a good job. They clean my house already every two weeks. They also move things, so I had them do that, when I needed it.

unknown

They are very responsible and professional. They are working out fine. I have used them since last November and they are working out very well. I have used other housecleaners in the past and this company does a better job so far. They are very thorough and they actually pick things up to clean underneath.

The work is pretty good. The work can be hit or miss between the different teams. The owner Jessica takes note of things and she makes sure they do not get missed again. They are reliable and Jessica is very good about appointment reminders and follow up emails. They always show up on the day they say they will. If something comes up with scheduling they will let me know in advance. I have recommended them as well.

This business owner is a young female who obviously believes that the customer is NEVER right. Just look at other reviews of this company with minor complaints where she has argued about accepting any fault. In our case, one of her workers actually shattered and completely broke out one of the glass panel shower doors in our master bathroom. Although she claims in her ad that they are bonded and insured, she failed to provide such information when asked to cover the cost of replacement. She then sent me a long email contending that they were not at fault, as he had knocked the door off the rail several different times before and told my wife that it was not installed properly, that the hardware and rollers were worn, etc, etc. We had never had a problem with the door panel before, nor did the previous housecleaner. My wife has medical problems and did not want me to file suit and have to go thru court hearings so we elected to drop any court action and have the same contractor who had performed the bathroom makeover 3 years earlier to replace the panel. It took 6 weeks to get a new glass panel from the factory and the contractor re-installed the same hardware and rollers on it, saying there was nothing wrong with them and that and quot;the worker must have acted like a bull in a china closet to break that heavy panel like thatand quot;.
In conclusion, any company that understands proper customer relations and who has workers coming into your home should immediately take proper action to remedy any complaint without discourse and/or reimburse the homeowner for something broken by one of their workers. Stay away from this company as this owner DOES NOT ACCEPT FAULT.

unknown

I would not call them again.

For several years I've had Clean Sweep come and clean my home every other week. At first it was a little annoying to have to remember to leave a check for each cleaning but once I set up my online banking to automatically have the checks mailed a few days before it has been smooth sailing. They are very nice to my dogs even though one is some times a biter. I really like that they send email reminders before each cleaning. One time they accidentally broke one of my decorations and instead of hiding it, they put it out by the front door for me to find and Jessica called me about it to resolve the issue. She offered to replace the item. Luckily it was something that was easily fixed so it was no problem. Clean Sweep has never canceled or rescheduled on me and as far as I can tell come around the same time each cleaning. I will continue to use Clean Sweep as long as I live in Charleston.

They are very professional. They give you updates or a window of time when they are going to appear. They call you first to inform before showing up to do the work and that's just very nice.

I bought a Groupon but discovered that I was out of this business area. They were very helpful and we agreed to just add on a travel cost (very reasonable). The team that came were very professional. I decided to add in to the Groupon time, and the team told me each hour when the price would be added on. Very happy with the job they did and the professionalism of this company.

I have used Clean Sweep Cleaning Services to clean my home for more than 2 years and have always found their work to be exemplary. They are professional and thorough. The cleaning crew in and gets right to work with no hesitation. They begin work upstairs and don't stop until they reach the front door.

Because they are a small company there have been a few times when they are behind on their schedule, however, I do not fault them for this as one house might be dirtier from another based of the week's activities. I would much rather they take their time and do a good job than rush through and only do an adequate job. Jessica does call me to let me know they are running behind their schedule, and she always tries to accommodate our schedule.

I look foward to coming home on cleaning days because the house is clean and smell so nice. I recommend this company for any future house cleaning needs.

This was fourth month. The first time they came as scheduled and provided excellent cleaning. They provide a two hour window when they will arrive. Since the first visit they have been late and were unwilling to schedule a routine time for cleaning. They left cleaning equipment behind twice. They damaged blinds and broke lights on 2 different visits - although they did tell us about the damage before they left. On the last date we returned to house to rewrite check because it was not correct. It was rewritten (this was second visit this had happened) and they were still not satisfied. The cleaners claimed they were cussed out and left after one hour, charging half the usual fee, but only changed sheets on 2 beds and cleaned one bathroom. Update: After a call from the owner of the service to my family I have reviewed my report and want to emphasize that the one bedroom and bathroom cleaned were done so thoroughly. Their cleaning was always adequate and the things missed were not worth creating conflict over so we did not report it to the service at the time. Our concern is the lack of customer service related to scheduling, unpredictability of when they would come, and the over-reaction when receiving a check they did not perceive as written correctly.

The job they did was great. I would recommend them.

This is a post I saved from November of 2010. I wanted to post at that time, but felt we should give Jessica another chance. I hope future customers that intend to establish a long-term relationship with Jessica read about my experience from 2010. We recently had another negative experience with Jessica so I am posting this evaluation that I saved from over a year ago.

Prior to the last appointment at our home, the cleaning had been average - nothing more or less. Yesterday, Jessica and her team arrived around 1:30 and I asked her to clean the nursery first because my son needed to go down for a nap. We played outside for about 30 minutes, came back in the house and the room had not been touched. My son was falling asleep outside and he had to go down for a nap, and the nursery was not cleaned. Jessica said she did not hear me. I know I said it, but that's irrelevant right now. I'm sure she would not have had a problem doing it. My frustration with her comes into play now because I told her to clean the front porch, since she wouldn't be able to clean the nursery. She said the porch takes 30 minutes to clean (a typical additional cost), where the nursery only takes 10. That being said, I told her to spend 10 minutes on the porch. Only seems fair to me, since we were paying her for the entire house.

While they were cleaning, I stayed outside in the backyard to stay out of their way. I didn't hear anything after about an hour since their arrival and went inside and they were gone. The porch had not been touched. I had at least hoped it would have been swept. The rest of the house looked fine. I called Jessica immediately to ask her about the porch and she said it was not in the contract do the porch and that would be an extra $20. My wife had signed a contract, which I had never read. Jessica didn't feel she had to accommodate me and it was basically my problem that the nursery did not get clean because I had to put my son down for a nap. She also said that I was mad and she had witnesses. What?? Where were these witnesses when I told her to clean the nursery first?

Bottom line is it all comes down to customer service and meeting the needs of your customers. Jessica failed at this miserably yesterday. I never thought a request like this would be a problem, especially to a loyal customer. If you do decide to be a return customer of hers, you will have to sign a contract and watch those charges! Cleaning our porch rose from $6 to $20. I do remember one time where she did not even show up to clean our house. We called her and just re-scheduled. No problem with us and we did not refer her back to a contract.

I also wanted to note that people who give Clean Sweep Cleaning an A on Angie's List receive a $25 discount on an individual cleaning. I guess that's a good way to boost your ratings without earning them. I do not have a problem with Jessica's crew. They are all very nice, courteous and professional. The issue is with Jessica and her customer service/professionalism. Once our current issue is resolved, we will be posting a follow-up review.

UPDATE: Wow! I had no idea someone that owns a small business could lie so much. LIES, LIES, LIES! My experience with Jessica was very fresh, as I wrote it within 24 hrs of the cleaning and kept it on file if I ever needed to share it on Angieslist. I never posted it in 2010 because we were going to give her a second chance, as she was also cleaning for my wife's business as well. It is very hard to imagine she thinks she remembers every detail from 2010 - her response indicates she must have me confused with someone else that day. It was exactly as I described in the original post and I don't need to repeat myself. Just take note to Jessica's responses to negative feedback on Angieslist; you will see a pattern of blaming the customer for some wrongdoing and never acknowledging her faults. In her business, the customer is never right. The one lie that bothered me the most was that Jessica said I called her and her staff and quot;worthless maids.and quot; I would have never said such a thing, as I have managed properties in the past and cleaned a few condos myself. I don't know why, but she seems to have a chip on her shoulder about owning a cleaning company or being a cleaner - it's very bizarre. Hats off to anyone that starts their own business. The tough part, which Jessica has failed miserably, is the customer service aspect.

As for the additional response from Jessica that had nothing to do with this particular incident in 2010, my wife will be posting her recent experience with Jessica. It should be very clear and even include some emails to illustrate how Jessica treats long-term clients. Stay tuned...

Everything looks and smells great! They did a very great job.

Kate and Robin did an amazing job cleaning my home. They were thorough, organized, considerate and conscientious. I was very comfortable with them in my house, and I was particularly pleased with their organization skills in my garage. Job well-done!

I have never posted a negative review before, but Jessica's treatment of my in dealing with this entire situation definitely warranted it, particularly the bald-faced lies she tells in her response to this post.

I hired Clean Sweep Cleaning to clean my house twice a month. Each visit cost $98, which I think is a little high, but I didn't mind as long as I was getting quality service. Clean Sweep Cleaning cleaned my house for approximately a year and half. At the beginning, I definitely would have given them a B+ to A rating. It went well for awhile, but I began to have problems with the professionalism of the company. I did feel like over time the quality of the cleaning decreased slightly. However, this wasn't a major problem and I did not call to complain.

I had a recurring problem with the jewelry in my bathroom (which was in a hanging bag with pockets for each set of earrings). They repeatedly dropped the hanging bag and just picked up all the earrings and put them in a big bunch instead of separating out the pairs. When I called her, this problem was resolved after she addressed it with the crew. However, it does seem like common sense to me and it took me about 20-30 minutes to fix it every time.

The next problem I had was when the owner of the company called and cancelled an appointment. Granted that this was the first appointment cancelled in over a year, which is a pretty good record. I think they had only rescheduled one other appointment. However, I was counting on the cleaning for guests I had coming to stay with me that night. I live on James Island and she said that the power was out on Folly and John's Island so it was probably out on James Island. I asked her to send someone to my house to check to see if the power was out and she said she would charge me $35 extra to send someone to my house to check (during my scheduled cleaning time). It turns out that the power was not out (which I was able to tell immediately after hanging up with her by checking the SCEand G map online and which I confirmed when I got home later in the day). This happened during the hurricane watch for Hurricane Irene. Later in the phone call, she said that the schools were out so some people on the crew had to pick up their children. That is understandable and, once she explained this was the reason, I was fine with them not coming.. I just felt frustrated because she initially told me it was because there was no power (and there was power) and also because she wanted to charge me extra for my next cleaning. She told me that my next cleaning would cost extra ($113) if I didn't reschedule the appointment she cancelled because it would be a monthly cleaning instead of a bi-monthly cleaning. I felt like she shouldn't charge me extra since she was the one who cancelled the appointment.

Finally, at the last cleaning, they did not clean the kitchen at all (didn't even go in) even though that is something that I pay extra for. When I called her about this, she didn't return my phone call for 4 days (until I called her back) and then she said it was because one of my dogs growled and nipped. Although I can't say for sure because I wasn't there, I would be surprised if this was true because my dog has never growled or nipped at anyone. However, even it it was true, she should have called me on the day of the cleaning and told me that they didn't clean the kitchen because of the dogs and refunded that money on her own initiative. If the dogs were a problem, I would have been happy to leave them outside on days of cleanings, but when we set up the cleanings, she said that her crew wouldn't have a problem putting the dogs outside when they arrived at the house.

After posting this review, Jessica (the owner of the company) called me to and quot;try to resolve it.and quot; However, she didn't apologize to me and instead spent the entire phone conversation telling me how what I had written was not true and getting mad at me. I will tell you that from my perspective this review reflects exactly what happened. Maybe I should have called more and addressed the problems with Jessica directly. To be honest, I would have pretty happily kept them as my housecleaner if the last two situations (cancelled appointment and kitchen cleaning) had been handled differently and Jessica had been nicer about either situation.

Update: You can feel free to choose to believe Jessica's post below, but I will tell you that it contains several bald-faced lies. After this entire experience, I would never consider using her company again. The lies include: (1) that I said the kids would have to wait because I have company...the only thng I said was asking her if she knew whether or not my house had power when she called to cancel the appointment for that reason, (2) that she attempted to call me after her crew did not clean my kitchen...she actually did not return my phone call for 4 days when I called her about that until I called and left another message, and (3) the entire conversation at the end about her saying she couldn't clean the kitchen with the dogs in it never happened and her crew had been cleaning my house, including the kitchen, with 2 dogs for 5 months...I thought we had an understanding that they would put the dogs outside once they got to the house so they could clean the kitchen. As I said, I would have happily left both dogs outside on cleaning days (so they wouldn't have had to do anything) if she had told me they were a problem.

My family is crazy busy like so many; when we have time together, house cleaning is WAY down on the priority list. But, having a dirty house is distressing, depressing, and we got tired of having C.H.A.O.S (Can't Have Anyone Over Syndrome). We needed some help, STAT! I found Clean Sweep on Angie's list, read their reviews, and contacted owner Jessica Winningham about her services. She gave me a quote over the phone - at my request - without seeing my residence based on information I provided, then sent the contract paperwork via email before the first cleaning. I planned to be at the residence to meet the crew for the first cleaning, but due to a scheduling glitch with another customer the crew was late arriving. After speaking with Jessica by phone, I left the key outside my residence and the signed paperwork inside. I was able to drop by during the cleaning to meet the crew, and Jessica was also there. She makes a point of participating in new services so she can identify special needs and the accuracy of the quote. She immediately pinpointed that we had a lot of dust, partially because of our shedding dog and partially because the house was deeply dirty. (This was neither insulting nor a surprise; if I had been able to keep my own house spic-and-span, I wouldn't have called her in the first place!) She suggested we change our air filter more frequently, and let me know the dust would get better but it would take several cleanings.After the first several cleanings, I identified a few areas I wanted addressed differently and Jessica worked with me to ensure my needs were met while staying within the safety guidelines she sets for her crew.

At first I felt like the price was a little high; I paid previous housekeepers much less, but they were individuals working alone and usually the service started well and ended badly. I didn't want a repeat of that. The Clean Sweep crew usually consists of 3-4 people who descend on the house like a cleaning tornado and don't stop until they are done a few hours later. The cleaning is consistently thorough. If I notice something that isn't up to standard, I know I can contact Jessica and she will ensure it is addressed the next time . Often she will show up during a cleaning to check on the progress. Just recently I decided I was comfortable enough to let the company have a key to my house. I was a little confused that I had to pay a $10 key deposit - it seemed illogical to me that I was charged more $ for trusting them with all my earthly belongings! I expressed this to Jessica, and she explained that the deposit was to cover the cost of returning the key via Certified mail if I terminated services on short notice. If I decide to stop the service with notice, my key and my deposit will be returned on the final visit. Although it seemed backwards at first, her explanation reminded me that I had chosen an insured/bonded company for a reason and gave me assurance that I was dealing with a professional.

I feel like I should address a very negative review by another member from a few months ago. While I understand perspectives can differ and I cannot dispute this member's experience, the description of Jessica in that review is not synchronous with my interactions with her at all. Jessica has always conducted herself in a professional manner with me, both in person and over the phone. She obviously knows her business and is very serious about the service she provides. Overall, I feel that Clean Sweep provides a good and consistent service for a fair price. I am pleased with the services I receive, with Jessica's professionalism, and with the fact that when I walk through the door of my home I am overwhelmed by peace instead of clutter. That alone makes writing those bi-weekly checks worthwhile!

The above statements explain everything.

Basically this company does a very thorough house cleaning.

The trouble came with the second cleaning and carpet steaming I had scheduled for two days later at the residence we were moving out of. The scheduled arrival time was between 9-10 on a Saturday. At 9:45, I called just to see what their estimated time of arrival was. I again spoke with Jessica, the owner. She said that the crew should be there soon but she wasn't concerned that this was the second time I was made to wait. I also mentioned that this property was messier than the previous one and I hoped that the crew would do a better job than before. At this, Jessica got defensive. She haughtily asked exactly what wasn't done at the house. I told her the items that weren't cleaned - also clarifying that it wasn't anything major (front door, window sills, kitchen cabinets). I didn't expect money back, I just thought she should know. She responded by telling me that because of my "attitude" they wouldn't clean for me again. She was very catty and extremely rude. I was shocked! She meant that they weren't going to show up for the cleaning THAT day - a scheduled cleaning that we had planned for over a week and that her company was going to be late for. I did nothing to provoke this response. When I tried to speak to her reasonably and explain that I had abided by her company policies and I expected her to uphold her end of the deal, she yelled at me over the phone saying, "this is my company and if I decide I don't want to work for you, I don't have to." At this, I had to hang up the phone. It was clear I was not dealing with a professional. As I post this, I realize that these people know where I live. That makes me nervous but I think others should be warned. In short, this company is unprofessional, the owner is horribly rude and the work is adequate at best. This statement below made by the owner is 100% false. I think she has me confused with another client she had an issue with. I signed no paperwork ahead of time and received no emails from their company. I made both appointments in advance by about a week and also scheduled the carpet cleaning. I had no hair appointment. Why would I get my hair done in the middle of a big move? In fact I was out shopping for house supplies and my husband was waiting at the condo. Not once did I use profanity ( I would never do this and admit that I wouldn't clean for me either if I had) and there are witnesses at the store I was shopping in to attest to this. Also, they never came to clean our second property. Jessica cancelled on me before they ever showed up. I never met the manager because he was outside smoking in the car when they came to clean the first house two days earlier. I also did not tip the crew from the first cleaning as I was not even there when they left. I wrote a check before they cleaned for the amount I was charged. This is very misleading and Jessica's response should be removed. This further proves that this company is disorganized and unprofessional.

Overall very good service for the money, and they are always willing to schedule me on short notice (sometimes less than a week). However, I have noticed the cleaning quality and attention to detail doesn't seem quite as high as it was the first couple of times I used them, perhaps just because they have gotten so busy. I would rate it as between an A and B grade. That said, the cleaning is certainly better than anything I could do and it is well worth the money. Company offered a free reclean to address any areas I wasn't satisfied with, which was most appreciated and showed their dedication to customer satisfaction. I recommend this company, and I will definitely use them again.

Great!

It's a small company. They do good job. We feel comfortable, when they are at home. They are professional. I will continue to use them.

Clean Sweep Services were fantastic! They showed up on time as sechduled, completed all the task, and did a wonderful job! My home looks and smells great. I would recommend Clean Sweep to any individual needing home services. Will use agian.

They arrive always with a cheerful disposition. They work quickly and thoroughly. They clean each room at a time and when they leave, the house looks great and smells even better. My favorite day is when Jessica comes to visit. She is also very pleasant and professional.