Clean Sweep Cleaning Services

Service Provider Response

I apologize for your inconvenience - We had a death of a Clean Sweep team member which hit very hard for us because we are a family owned and operated business and are all related. We closed our doors for almost two weeks to handle arrangements and mourn for the lost of our loved one. We will reopen this Monday and return all emails and phone calls at that time.Sorry for any inconvenience this may have caused you. Have a blessed day - Jessica

Service Provider Response

Okay, I will try to keep this as short as possible and have decided to respond to this review in FULL truth instead of simply stating that we apologize for any inconveniences. The member purchased 2 cleaning appointments through Living social and did not read the fine print before doing so (that there is a travel fee if you are located outside of 15 miles from our office location). The member's service address is 39.57 miles away from our office which contributed to the 17.00 travel fee. She did not know this when she purchased the deal and I explained that if she called LS they would refund her money. She decided against this. I set the appointment up over the phone with her and she spoke to me for about 40 minutes explaining why she needed a service in the first place was due to her disability from being in a horrific car accident that left her unable to barely walk or move. She went on to explain that she is getting her home cleaned up and painted so that she can get it (refinanced?, sold? something to this extent, I can't remember exactly which one) Since she is disabled she hasn't been able to clean her home herself and explained to me that it was in a bad state presently. I really felt bad for her and was almost in tears as she continued to explain that her husband left her for a younger woman after her accident. etc.... She asked if I was a Christian and I explained YES most definitely I am. That I live each day thankful for everything that God has given me because without him I would have nothing. She explained to me that she was also a very Christian woman. ~ I honestly felt joyed by speaking with her until .... she started explaining that she owns a label making business called Bodacious Designz's and went on to explain that she will not make labels for any Gay or Lesbian members of our community and are all of our cleaners American, and some other things that honestly made me feel uncomfortable. I understand that to each their own and everyone has their own beliefs, but how did she know how I felt about these things? Like for example that my oldest sister (who I love and support 100%) is a member of the Lesbian community and that my Uncle Geraldine (who died fighting for our country) married a Spanish woman (who is lovely in every way) and had 2 beautiful kids with her, who are now also a part of my family and I love them dearly. ~ needless to say I clammed up and let her speak, I did not get defensive, or disrespectful in any way and explained that I had to get off the phone to go my doctors appointment and I did not want to be late. Now to the day of the cleaning.... The cleaners (yes one of them was my husband, which the member did not know this) not only completed the coupon cleaning, but they stayed an additional 25 minutes off the clock trying to make her happy. She was so rude to the both of them and at one point told them to not speak and to clean faster (when my husband was trying to tell the other cleaner where to go next). When he left the home, he called me and explained that they spent 25 minutes past the coupon time because he could not make her happy. He said that she was very mean to the both of them and did all he could to try and make her happy. I did however apologize to the both of them for having to go through this. The member calls me 3 days later and states that she was not happy with the cleaning and that Men cannot clean. Her exact words were quote "Do not send a man to do a Woman's job". I very politely explained that legally this is sexist and illegal for us to only send women at her next cleaning and also illegal/sexist for us to only hire women. She continued on to explain about how men can't clean to the point where I explained that Billy is my husband and has been cleaning for the company for 4+ years and that she had a good cleaner, even if he is a man. She paused for about 3 - 4 seconds and said that she understood and would see us at the next cleaning appointment. (Now let me add that even though he is my husband, that doesn't mean he can't make mistakes in cleaning as no one is perfect, but she was stating that they couldn't clean period, not that they made a mistake here or there) On the next appointment she cancelled the cleaning on the day of service via email and also requested her money back for both appointments - the one that had been completed and the one she cancelled - I copied my email response here: I have cancelled the appointment as requested. For reimbursement purposes you would have to contact Living Social Customer Care at 1-877-521-4191. Thanks, Jessica ~ / For all of the members who have read this complete response, I would like to say that I do apologize that I shared my complete experience here, as I usually do not, but felt even more wronged for myself and our employees when I saw and read the members review for our company. Thank you, Jessica Winningham

Service Provider Response

Clean Sweep cleaned the members home every 3 weeks starting Jan 2012. The Cleaning Manager had 2 incidents with the shower door while at the home cleaning. On both times the door came off the rollers while he was opening it and luckily he was able to catch the door in time before it hit the bottom of the shower floor. He informed the member both times that the door needed to be repaired. Our main concern was for the member, who is elderly and didn't want her to become injured while trying to open the shower door. The door is a thick paneled heavy glass. Clean Sweep filled out a dated Client Info Sheet for the member's account each time that this occurred. The member choose not to fix the door because it hadn't happened to them yet. ~ Sept 2012 - same Cleaning Manager - door falls, he can't catch it, it explodes into a million pieces. He was injured during this from all of the flying glass. We get a call from the team that the door fell off again and this time it shattered. Also, that both cleaners are cut and bleeding from the flying glass. We took the cleaners to the ER and had all of the glass cleaned up so that the member would not get injured from the glass. We do have Insurance for purposes such as this. We filed the claim through our insurance company who denied the claim. The claim was denied because they considered it "not at fault" due to preexisting failure. The members did not and still do not deny that we informed them about the faulty shower door 2x previously before this occurrence. Because of this, the Insurance Company will not cover the claim. Clean Sweep does not choose what and what not to cover. We have a great Insurance Company and we have never had a problem with them handling claims. Accidents do happen when cleaning and we have had our Insurance Company & Clean Sweep deal directly with clients for incidents / damages and replace or repay (at the client's discretion) for the damages. We apologize that the member was denied on the claim. If the door hadn't been previously reported 2x then the Insurance would have fully covered all damages. We are all relieved here at Clean Sweep that the member or the members wife were not injured from this Occurrence.

Service Provider Response

Cleaning Crew never made it to the home for the cleaning, the member canceled the cleaning on the day of service piror to arrival and is upset over the reservation cancellation fee. Also, I am in the office and currently do not and cannot clean homes (member response states I came out to her home to clean along with some other stuff member says I did while I was there), just had beautiful baby boy 2 weeks ago, couldn't clean right now, even if I wanted to. I haven't been out in the field for at least 6 months now. Baby was born 11-19-12 -9lbs, 6oz - hospital pics of us posted on our company Facebook page day after his arrival. All of our current clients are also aware of the baby and his recent arrival. I do apologize to the member for them getting this upset and have tried to reach out to the member to remedy the situation, but currently all attemps have been unsucessful.

Service Provider Response

I believe member has wrong company. We ran the big deal here on AL, which the member purchased for 65.00 not 90.00 (which member posted), and it was back in November 2011 not April of 2012 (which member posted). Also, the timing was for 2 cleaners for 1 hour not 2 hours like the member posted. I haven't heard anything from the member since thier cleaning from 2011. I am not postive but am thinking maybe they purchased another big deal or something similar in April, for 2 hours at 90.00 and got the 2 companies confused?? Not sure?

Service Provider Response

Thank you so much for your review! I apologize about the drinks that are getting left in your home after each cleaning. Thank you for making me aware of this. We are holding a meeting tonight and I am making this issue top priority for discussion so that it doesn't happen again. Please let me know if you have any problems with our service in the future and I will make sure to have them corrected. I am glad to hear that everything is going good with the pets and the cleanings. We understand that our pets are also members of the family and need to be considered when having a cleaning service in the home. Thank you once again for your review and business! Jessica and Clean Sweep Staff

Service Provider Response

Thank you so much for your review and business. We always enjoy hearing feedback from clients, especially when we get feedback letting us know that we helped a client out by going above and beyond. We appreciate your business and would love to clean your home anytime, no matter how far away you are located! Please give us a call anytime, we would be happy to service your home or help out in any way we can. Thank you once again and we look forward to hearing from you in the future! - The Clean Sweep Team & Staff

Service Provider Response

Thank you for your review! We thank you for your business and we enjoy cleaning your beautiful home! The cleaning team wanted me to tell you thank you for the review and for complementing them on their hard work! Thanks!

Service Provider Response

I am going to start this response out with an explanation of the types of payments we accept and about the check system we use which is Cross Check: We accept all major credit cards, including American Express, cash, and approved personal and business Checks. For the clients that want to make payment by check we fully explain in person and in our service agreement the ins and outs of check acceptance. All recurring clients receive a signed copy (ours and their signature agreeing to all terms) of the service agreement. The Service agreement is the: everything you need to know and expect about your cleaning guide. We had to make a decision in 2010 to either quit accepting checks altogether or pay for a check approval system, due to the high number of bounced checks we were incurring. This was a business nightmare for a lot of small businesses, the economy fell and times were getting rough for a lot of people. The rules that come along with the check approval system (Cross Check) are no predating, no postdating, and no initialed mistakes, this is listed in the service guide and told to in person one the 1st day of cleaning. We have called all of the check approval services and all of the same rules apply. When we run the checks through they will be declined if these rules are not followed. The check may also decline if the account holder has bounced checks anywhere previously or doesn’t have funds in their account to cover the check. Clean Sweep does not make the decision on declines, cross check does that. If a check does decline, of course we do not accept the check. Now that I have explained the acceptance of Checks, I am going to explain what happened on the member’s last day of service: The manger called the office to report that the check was written out for 14.00 instead of 141.00. The manager scanned the check through to our office and upon running the check it was declined. I was praying the whole time that it would not do that because I didn’t want to call the member about payment due to the members check had declined a couple of times before and the member has also had to rewrite the check before due to an initialed mistake once. The member wasn’t nice about any of this before and I was praying the check would go through) (I am also including the email from the member where she states that she sees where it says 14.00 and she sees where it says 141.00) The problem was how the 4 was written, the one was included into the 4. Anyhow, I called the client and explained why the check declined. She was very nice and said that her husband worked right down the street and she would call him and have him come out to rewrite another one. I told the cleaners to keep cleaning and call the office back if he hadn’t arrived within 1 hour. 1 hour later: the manager calls me and says he hasn’t arrived yet. As I was telling the manager to wait another 15 min. He arrived. The manager says to me “oh, he does not look happy at all” I then ask what do you mean? Then I hear the member’s husband say to the manager this is bulls**t , I have been writing checks for over 40 years, I know how to write a da** check, this one is going to look exactly the fu*king same. The manager says to me, “What do you want me to do?” I then tell the manager remain calm and be polite no matter what and stay on the phone with me. The husband then starts to cuss at manager calling him a son of a ***** and is shoving the check in his face saying this is 141.00 see, see . The manager is telling him to calm down please. The manager then asks me what do you want me to do? I tell the manager go get (the other cleaner’s name) and leave the stuff and walk outside now. The manager follows what I say and they both proceed to go outside. I am telling them both to remain calm and if we have to we know the address where they are at and can call the police, everything will be okay. I start telling the manager that wait a couple of minutes for him to leave and then they can proceed back inside and get the equipment and leave (they stay on the phone with me). About 3 minutes go by and the office receives a call from the member. She states that we have really made her husband mad and that this will have to be our last cleaning. Kim takes my line with the cleaners and I take the line with the member. I explain what happened and ask her if she can talk with her husband to let the cleaners go back in to get their stuff, so they can leave and to please tell him to stop cussing at them, they are really shaken up and scared. She says yes, I will call him back. She then asks if we are leaving what about payment. I tell her that they only were able to complete half of the home which would be 70.50 and it is okay if she can’t pay right now, my main concern is just getting the cleaners out safely. I think she could hear the urgency in my voice and told me she understood and she was calling him now. I take the cleaners line back from Kim and hang up with the member. (I also have this in the email she sent me, where she states that her husband lost his temper) The husband comes outside and hands the manager a check for 70.50. He doesn’t say anything and walks away. The manager says to me after he walks away that the check is written in pencil!??? I told the manager, don’t worry about it, just put it in the job box, stay on the phone with me, and get the equipment loaded up. The husband didn’t say another word to the cleaners, he let them load up and leave. I then received the email from the client about 1 hr later. I did not respond to the email, because it didn’t want to make anything worse than it already was. It wasn’t until the next day I saw the report. I then called and talked with the member and she stated that she didn’t write it her sister did and she would review it. I explained that it states that our cleaning was bad, we had broken stuff in the home, didn’t do 70.00 worth of cleaning that day, and we were always late. She agreed that our cleaning was great, we had only been late one time, by 1hr. due to an employee calling out ( we had to call in another cleaner and wait for them to get to the office) , and the one light that was broken was due to it not being installed properly. I also told her that I didn’t want her to think that we were overcharging her for the last cleaning and tell me what she thought was a fair charge and we would accept that instead. The cleaners had also completed way more than what her sister listed. She told me no that she felt it was a fair amount and that her sister wrote the response, not her. I told the member I apologize for any problems that they had with check writing and why we had a check system, and also that we accept other forms of payment other than check. I also explained that I understood why the check problem could get frustrating and apologized for any inconvenience that she experienced, but could not change the way we take checks without taking a risk of non-payment, but we can take credit, debit, or cash. – To finish I just want to talk about some of the other statements made in the response – The member states that we do not schedule routine visits. – The member is every 3 weeks. This is very hard to set up on every 3 Thursdays, if she was biweekly (every 2 weeks) or weekly that would be a different story. What we do is set her appointments 2months out in advance. Can’t go past 2 months because we acquire new clients every day and let’s say the new client is biweekly or weekly, this changes the set schedule. I honestly think that 2 months of set appointments is not too bad, and wished we could do more. Also, the arrival time of a 2 hour window – This is Charleston SC the traffic here is horrible, there is no way I can give the client an exact arrival time. Also, we are a business, employees can call out of work, other clients can cancel last minute, etc… this would change any exact arrival times we were to give out, which is why we have 2 hour windows. We are a business, just like your cable company, except their arrival windows are 4 -5 hours long, or your alarm system company again 4 -5 hour windows, pest control, landscaper, rotor rooter, HVAC Techs, need I say more??? The client states we left cleaning equipment behind twice – they left a little lamb’s wool hand held duster at 1 of the cleanings. I do apologize for the inconvenience and we will do our best to not let that happen again. I really wanted to look at this from another angle and find where we could improve our company to prevent a situation like this one. The only thing I could come up with is accept checks even if they decline, but that would put us at risk for non-payment? Here are parts of the email she sent me – It is too long to include the whole thing. If you would like for us to email you a copy, we can:Trying to keep things in perspective and understand your point of view. I want to address several things. Today's conflict over the legitimacy of the check provided for services: I have looked at the check and can see where you might misinterpret it to read One Hundred and Fourteen but I also can see One Hundred Fourty One. My husband then rewrote the check and presented it - and again was told it was written wrong - that it still said 114. Indeed Forty was misspelled but was followed by the word "one" - so the bank would have accepted it because of the confirmed numerical entry of $141.00. I believe this then escalated the conflict, causing my husband to lose his temper. Generally, we have not had any issues with the quality of the cleaning done by your team and found the team members polite. I have found it stressful to use your service and believe it is the best for us to use another company. Concerns I have had: Having to set up a cleaning time every month rather than establishing a set day and time. When I asked if I could set up multiple dates in Jan, you could only commit to two months. I have not liked the two hour window time for arrival. It has been very stressful not knowing exactly what hours my house would be tied up being cleaned.

Service Provider Response

Follow up post on the member – I remember this day exactly and this is not at all how it happened. I was at the member’s home doing evaluations on the cleaners when the member’s husband walked in with the baby. The cleaners have a routine where they will start from the furthest point in the home and work their way to the front door. We have no problem with stopping to complete the baby’s room and then starting back where they were. The cleaners have accommodated the member in doing this when asked several times. The member’s husband never asked that nor “went outside to play”. He simply walked in set the baby in the crib and told us not to clean the room, but clean the front porch instead. The member would add the enclosed front porch on from time to time for additional charge of 20.00. This consisted of dusting, vacuuming furniture, vacuuming the floor, and mopping the floor as well. A 15 – 20 process versus a 5 minute cleaning of the baby’s room. When I tried to explain this to him he got upset and actually insulted me and my staff calling us worthless maids. I wanted to pull the team right then and there but he walked outside and I told everyone to keep cleaning and make it quick so we could get out of there. Which I stopped the evaluation and joined right in to get this house done and be on our way. I called the member when we left to let her know that she would have to find a new cleaning company. The member apologized to me and said that she would move the days so that when we come he will not be there. She went on to explain that he gets like that (even to her) and that if he happens to ever come home on the changed day to just please do what he says and she will pay for any price differences. I honestly felt bad for her and knew that it wasn’t her fault, so we decided to go with the day change – we never saw him again. Note if this was in fact the way the post says it was why did they continue to have us clean for another year and then add in the members business cleaning as well? Why do we not clean for them now, you may ask? Well, a couple of days ago we actually left the members home in the middle of the cleaning. – The member runs her own business and gets very busy and always forgets to leave the payments. 90% of the cleans, the manager will call the office and say “ she forgot the payment again” which we then call the member and tell her, we will clean the home this time and just leave 2 checks on the next cleaning. Next cleaning comes – still no payment. This is a reoccurring issue that we have dealt with for over a year now. I have tried to set the client up on monthly invoicing to make things a bit easier but the member felt that she couldn’t do that because she was having the business pay for her home cleaning and didn’t want anyone at her business to find this out. – To make a long story short the cleaners arrive at the member’s home and no check again. She is way too past due so I call her and she tells me in her head that she’s not as past due as I am saying and that she is very upset. (which last week I call for the same thing, no payment and she got upset with me then to, stating that a client of hers bounced a 12,000 check so I will have to wait.) (I wanted to cancel her services then but just decided to hold in there and see what happens) I explain to her that I can’t have them clean the home today if she can’t at least pay her past due balance and we can catch up on payment for this cleaning later. She still insist that her past due balance is not that high. I had no choice but to suspend the cleanings. I call the manager and have them leave. She gets her mother, who is at the home, to get their key, which the manager gives her, and we are mailing her the business keys. I am sure that the member will post some farfetched story about how she is right and that is fine. We made a business decision to let the member skip on payments and learned from our mistakes. What really is unfair are the other clients that have to suffer when they forget to leave their payment and we will not be able to accommodate them on waiting to next time and going ahead with the cleaning. Our policy had to change for insistences like this. Plain and simple if you are wanting a cleaning service you have to pay for it. No other cleaning service is going to clean your home for free. Any of our current clients reading this will absolutely say that they pay for each cleaning and on time. Every once in a blue moon they may forget to leave payment, but when we call them, they do not get mad they simply pay by credit/debit. I continued to let the member do this because her business was important to us and we trusted that she would pay us. We have had the member for over 2 years now and we had no choice to end the business relationship with her. We do have contracts (with no length of time) that tell clients everything they need to know about our policies, fees, what they are paying, and what they are paying for. We feel that this is very important to each and every client, so that they know upfront what is going on with the services they are paying for. In case the client mentions us breaking stuff (she sent me an email about this) – In the complete 2 ½ years, the cleaners broke a toy train – we discounted the members clean by 15.00 and a microwave plate – which I instantly got the make and model of the microwave and ordered a new plate online, paid for 2 day shipping (which was an extra 25.00), had it on its way and then called the client to let her know. Whole process took 20 minutes total and she had her plate in 2 days and all was good. The cleanings we completed for her were weekly home and weekly business. That’s approximately 96 – 100 cleanings in 1 year or 192 – 200 cleanings in 2 years which we provided service for over 2 years. If the cleanings or customer service was really bad, I do not think we would have made it past 50.

Service Provider Response

Thank you member! It was a pleasure cleaning your home! Robin and Kate were very excited to see your response and wanted to also say thank you for the review. Thank you for your business and we look forward to cleaning your home again!

Service Provider Response

First let me start by saying that we have had the member as a client for 1 ½ years and have never in the 1 ½ years canceled a cleaning or received a complaint on the quality of our cleaning from the member. We started her cleaning service on 03-11-10 on a weekly basis for about 1 year, and then she went to biweekly services up until now. For all of her weekly and biweekly service she did not have her kitchen included, just the rest of the whole home. When she added her kitchen into the cleaning her price went up to 98.00. On the particular day of her 1st and only cancelation which was due to the hurricane on 08/26/2011 (2 weeks ago). We have never in the 1 ½ years canceled a cleaning for the member, not one cancelation. On that day, Charleston, Berkeley, and Dorchester Schools had been canceled and there were several power outages in James Island, Johns Island, and Folly Beach due to the high winds. We do not like to cancel cleanings unless absolutely necessary. We had sent the teams out early that morning and as the morning went on everything went downhill from there. First the power was going out on the Islands and next came the school closings. Once the schools closed we made the decision that it was time to pull all teams back into the office. Most of our staff have kids in school and had already starting calling into the office. At this point we had to start calling clients to cancel remaining cleans and reschedule them. I was the one who had to call the member. Well let’s just say she wasn’t happy about us canceling the cleaning. Her exact words were “their kids will just have to wait, I need my house cleaned I have company coming in tonight!” We were a little floored that she felt this way and in disbelief that she was so angry about us needing to cancel when we didn’t exactly have a choice. The member may not have any children but still to suggest that our staff leave their kids at school was a little much. She continued by complaining about a jewelry bag that had been knocked over on another cleaning. It is a square long cloth with little, plastic, individual pockets on a hanger where you can hang your jewelry up and keep them separated at the same time. I apologized for this and told her I would speak with her crew manager and it would never happen again. The crew manager explained that it is a hook hanger for a closet, but she doesn’t have it hung, it is just sitting on top of a shelf, where when you dust the shelf it wiggles and the hanger falls off. So on this last cleaning the manger took and hung it in a safe spot where it would not knock over. I offered to replace the broken necklace but the member stated that it was costume jewelry and not worth replacing. The member did not want to reschedule but wanted us to come back in two more weeks on her next scheduled clean date. I explained that if we did this it would be a monthly clean which is normally 123.00, but do to us canceling we could discount it to 113.00. The member wasn’t happy with that either. We explained that if she did not skip the cleaning and rescheduled for this coming up week the pricing would stay the same 98.00. She works Monday – Friday and had canceled our cleanings and rescheduled them 3 times already this year, why not this time? She continues to tell me that she wants here home cleaned today not Monday and if we can’t do that then we can come back in 2 weeks. Long story short we set the cleaning up for 2 weeks later at 113.00. Now for that cleaning - She has always had a large yellow lab, who we love very much. When we do our evaluations on our employees (which mean, other office staff members and/or I come out of the office and observe as well as participate in the cleanings) I would love coming to this home to see her dog. He is just so smart, friendly, and a pleasure to be around. The crew will talk to him at each visit and give him treats. The home is very hairy because of the dog, but we would put extra attention to her whole home in order to remove the hair. During the crews visit the dog would be locked in the kitchen with a doggy door access to the outside. Cleaning of the kitchen was a bit hairy but not dangerous because the Lab was very friendly. On our last cleaning the crew had called into the office to explain that she had another dog in the kitchen and he wasn’t friendly at all. He was growling and fighting with the lab that we were so happy to see and visit with at each cleaning. I could hear the two dogs going at it in the back ground. Upon the manager trying to check out the lab to see if it was okay, the other dog nipped at the manager. At this, I told the crew to get away from the dog and start cleaning the home and I would call the member to inform her that we wouldn’t be able to clean the kitchen and that the other dog was fighting and hurting the Lab. I could not reach the member that day, her phone kept going straight to voicemail. I called numerous times worried more so for her dog than the kitchen, but with no luck on contacting her. I later received a voice message on my cell phone that the kitchen wasn’t cleaned, but that the rest of the home looked great as usual. I called her back and explained the situation with the new dog. She proceeded to tell me that was a lame excuse not to clean her kitchen. She wasn’t concerned for the safety of her dog or our staff members one bit. I told her that we would not be able to clean the kitchen at all if the other dog was present in the kitchen for cleanings, and that we could either refund her money for the kitchen or send someone out to complete a cleaning on the kitchen. This is where she got upset and stated for me to give her money back and do not bother coming back to clean if we cannot clean the kitchen with her dogs in it. Of course, I tell her no we can’t clean the kitchen with the dog, it is a safety issue. ~ I would say that my main frustration comes from reviews by people that are so untrue or farfetched from the actual situation at hand. It seems when people get upset and frustrated they think to themselves, how do I get this out without seeming like a bad person, unfair, or wrong? Then they post a review that leaves out the part where we called only 1 time in a year in a half to cancel because the schools had closed and most of the power was out on the Islands to just mentioning the electricity was out (she left out the schools closed down, of course) and adding in a 35.00 mystery charge to come to her home to check if the power was out. Weather it was out or not we had to pull all teams in for school closings! Also, she only mentions how the kitchen not getting cleaned is a Lame excuse but of course, fails to say what the lame excuse is??? I apologize for expressing myself so freely, but had to get it out, at least some of it.

Service Provider Response

We here at Clean Sweep Thank you so much for your review! We try very hard to keep our clients satisfied and we are pleased to know that you are very happy with our services! Thank you so much for your business and we look forward to your continued service. - Jessica and Staff

Service Provider Response

Thank you for your review. We do our best to provide professional home services to the Tri-County Area and we thank you for the posting. We do provide in home estimates as well as phone estimates. If you would like to schedule an In Home estimate please give us a call and we would love to come view your home and provide you with a quote. Thank you once again for your posting! - Lauren

Service Provider Response

Thank you! We Love cleaning your home and we are pleased to have such great clients! Your set Cleaning Crew loves visiting your home every other week and they feel welcomed at each cleaning. We thank you for your business and look forward to cleaning your home in the years to come - Jessica and Staff

Service Provider Response

Thank you member for your review! I enjoy talking with you and want to say thank you for always keeping us updated on your home. The Crew enjoys cleaning your home because they know at each visit they are freeing up some of your time, when you have none. We appreciate your continued business and are glad that we are here to help make life a little less stressful. - Thanks, Jessica and Staff

Service Provider Response

The Member called our office @ 843-771-2860 during lunch hours from 12 – 1 pm. Not always, but usually at this time the machine will grab any calls where a message can be left and someone will return the call as soon as we get back in from lunch. I (the owner of the company Jessica Winningham) list my cell phone number in case of emergencies or clients needing quick responses that cannot wait. Not getting an answer at the office, she called my cellphone. I answered the phone and explained that I was driving and if she didn’t mind could she please hold while I pull over or if she’d like I could give her a call back as soon as I pull over into the nearest spot. She was very friendly and said she did not mind holding until I could pull over. Once I had pulled over I did apologize and explained that the office was on lunch and that’s why there wasn’t someone to take her call right away. She had 2 homes that she needed cleaned, one that she was moving into and one that she was moving out of. I quoted her on the first home but not on the second because she wanted to see how the first cleaning went before she had us come do the second one. I emailed her all paperwork that was required in order for us to complete the job and explained all policies that were in the paperwork. I set her estimated arrival time @ 2:30 – 3:30pm on 05-12-11 and explained that we will give her a call 30 minutes prior to arrival call so that she did not have to wait at the home for the cleaners to arrive on the day of her clean. We do our best to arrive on the arrival time but it doesn’t always happen, due to the homes we have set before her clean. An arrival time policy states that we cannot guarantee to arrive on arrival time but that we can guarantee that you’re clean will occur between the hours of 8am – 4pm. This is the paperwork we have here at the office with her signature on it. We are very upfront with all of our clients and like for them to have all the needed information before the day of their clean so to avoid any confusion or unhappy customers. We try our best to arrive exactly on arrival times but sometimes it is beyond our control i.e... Traffic, cancelations, callouts, arriving to clean a home that we had booked for approximately 3 hours and it turns into 4 hours, etc…. In her case the team was 20 minutes past arrival time. I spoke with her when I called to give her the 30 minute heads up call @ 3:20pm and everything was fine. She did not express any concern as we were very upfront and had already explained arrival time and policy. After the cleaning she even tipped the Manager and crew. The next day she called the office and set an appointment for 05-14-11 @ an arrival time of 10am – 11am. Not 9am – 10am. for her second home to be cleaned. We have a Kiawah rental that usually falls every Saturday @ 8:30 am and very rarely have this am slot open. She explained that everything looked great and she was ready to move forward with the next cleaning. The morning of the clean she phoned the office at 9:45am and was wondering where the team was because she had somewhere she needed to be at 10:30. I called the team asked what their ETA was for her clean. The team then responded we are loading up now from Kiawah and heading that way and will make arrival time perfect. I relayed this same message to her who then got very upset because she would miss her hair appointment. I apologized and told her that we could reschedule the clean for her if she would like. The Member explained that she could not reschedule and needed it done today could we come after her hair appointment? I explained that we had other clients on the schedule for today and would not be able to do that but could come on Sunday. At this The Member got very upset and started to use profanity at me. This actually shocked me very much because the dealings I had with her up to this point were great. She was very polite and nice and I couldn’t believe that she was cursing at me. From here she decided to cancel her hair appointment and have the team come on to the home. Deep down I thought to myself is this really a good idea? Safety being my #1 concern for my team. As soon as I hung up the phone I called the team and explained the situation to my team and asked them if they were comfortable going to the home and completing the clean. My Manager (wonderful guy) said sure, she was a lovely women and don’t believe he will have a problem cleaning for her, that maybe she is just having an off day. When the team arrived they began to clean and The Member was following the manager around stating how she didn’t want him to clean like he did before on her other house. The manger of course didn’t understand why she was saying this because on Friday The Member was so impressed that she even tipped him and the crew. He takes about 5 minutes of this and calls into the office. I then tell him to safely gather their stuff and get himself and other two girls into the car and leave the property as fast and safely as possible all while remaining on the phone with me in case I needed to call the police. I have my assistant Shawn call The Member at the same time. I switch phones with Shawn. I am now speaking with The Member and Shawn is speaking with the Manager. I explain to The Member that I am having the team leave due to safety reasons A. and B. they do not feel comfortable cleaning in your home. The Member at this point demands that we are not going anywhere and we will stay and clean her home. I told The Member – Sorry, but no we will not. The Member still insisted that, yes, we are staying and completing the clean because she signed a contract stating that Clean Sweep was completing the clean on today. I then told The Member that we do not have to stay and clean due to safety reasons and also because it is my company and my contract and respectably choose not to complete the clean. This is where I decided to hang up the phone and insure that my crew got out safely. I am posting this response with ill regret that I have to at all. We did everything as outlined in the paperwork and more too please The Member as described but simply could not clean for her due to safety concerns for my employees. I do wish that things would have gone differently and my team mates feel the same. We love to clean homes and love the people we talk with and encounter on a day to day basis. Which we would say is the best part of our business is the people we can help by keeping their homes clean and for people who do not have a home we donate by means of financial support and services.