About us
We can fix most anything if parts are avalible Repair cost vary based on the product and if the repair is done in the shop or in home
Services we offer
Repair and installation of: Electronics: video audio electronic control boards sewer camera units Repair of all types of Home appliance as well as Commerical unit (ice makers walkin coolers) also repair small appliances (irons mixers etc) Computer repair: screen repalace hard drive issues etc
Amenities
Warranties
Yes
Accepted Payment Methods
- PayPal
- American Express
- Check
- Visa
- Discover
- MasterCard
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
43% | ||
0% | ||
0% | ||
29% | ||
29% |
Filter reviews by service
Called to check on carpet cleaner 2 weeks later, they tell me I was wrong it needed a new plug, they were waiting for part. I explained that was not correct, the electrical plug works fine it is the pump, (the machine turns on and sprays water, had no suction power and I had the pump replaced 4 years earlier, when it did the same thing, he was arrogant and would not listen. Called 2 weeks later and the receptionist tells me the plug did not fix it, needed a water pump, waiting for parts, and if I wanted the machine back I would have to pay for plug repair, 45.00- and she said. "These machines run 900.00 new --what's 45 more dollars"
I tried to explain again, this was an unnecessary repair I told you when I brought it in 4 weeks ago what was wrong, again arrogant and "pay or we keep it."Called 2 weeks later- still waiting on parts. Nine weeks later, repairs are complete 189.00, get home plug in machine and guess what--- the machine is still broken, same problem, no suction to reclaim dirty water, and there are odd screws and plastic valves in dirty water bin.
"we have tried many times to contact this customer to make arrangements to pickup her unit and repair any issues. we warranty all our work she has not responded. difficult, whiny, demanding customer be glad to make it right but next time she needs service I would rather she call someone else."
I decided then to call the service manager back as I had promised once I found the cause of the F9 and let him know that it was the Fan and his initial response was that they never go bad. Well I hate to tell you but moving parts have a higher failure rate than nonmoving and that is a fact. I let him know that I was not happy with the service his tech provided because it takes 5 seconds to remove the fan and inspect it, either by turning it or how ever. What we received was that the tech turned on the dishwasher before leaving my house and said that if it does it again to call. I understand, from being in the field support role before, that you have a set number of calls to do in a day and they are in it to make money or else the business will go down. My point is that I paid for a diagnostic service and I did not receive that level of guarantee, instead I had to troubleshoot it myself.
Would I ever use this repair center again - highly doubtful.
"customer reminds me of the computer repair guy behind me who changes his own brakes and calls himself a mechanic.... He is super smart but won’t recognize that the is a lot more to running a business repairing cars than just brake jobs you only have one brand, model and problem to resolve. you had the manual and unlimited time to resolve the issue. you were in your home, under no expectations of time or profit Your analysis of this issue is spot on but like any armchair quarterback it is really easy to find the problem after the pass. This customer seems to be more interested in trying to tell me how to run my bussiness than getting his dishwasher fixed."
I have now been informed that It cannot be replaced until the 25th of July because they have so many other calls to make. I believe the installation of the $147 module should take no more than 10 minute. However they have the money in advance so there is no priority afforded to my repair. There is apparently, a serious lack of ethics involved in this procedure. This is not the way to procure repeat business.
I would recommend that the other two locations of authorized repair firms (Greer and Greenville) be approached before Jones Electronics.
"it is company policy to collect for estimated repairs at the time the estimate is given. Customer was given an estimate and could have declined repairs at that time if he was not comfortable With our policy of collection when estimate is given We had to many issues with customers changing there mind and buying new and leaving us with special order parts that we could not return for credit We are currently 3 days backloged with service requests, yes i agree i is a bit to long to wait but we are do our best to take care of all our customers and with the heat we have had a lot of no cool calls for appliance and ac units which our mapping system puts as a prority over other calls. If the customer had requested a phone call from manager i'm sure we could have worked someting out to get him taken care of a bit quicker Customer contacted us on 7/11 came out on 7/12 (next day) parts we received on 7/20 customer was contacted same day other then being a bit behind helping other customers i'm not sure what we did wrong here..."
I gave up and asked AHS to assign another contractor, who finally replaced the icemaker motor.
I did not like the multiple stories I got from Jones, and especially that a week after their visit, they had not yet even ordered any parts.
"customer was pushy from the start we were trying to get his parts as quickly from AHA as we could. calling 3-4 times a day didn't help reslove the part issue. Hopefully the other servicer was able to get him fixed up"
"I belive she may have us mixed up with another servicer in the area. We did pickup her tv had it for 3 weeks due to the fact that it was waiting on a panel which had to be shipped by truck. this adds 7-10 days to the repair time. Since this happen a few years ago i can only go by the notes in our service log. I don't see anything concerning customer wanting to pickup tv or any other notes concerning any kind of customer issue of complaint. Customer has used us for many other repairs since this issue happened."
Licensing
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