Islander Home and Pet Care

Although my pets seemed calm and well-cared for upon our return, the pet-sitter was difficult to reach by phone which caused me to think that she might not have been at our house as often as she would have had us to believe. Additinally, when I notified her that we were returning a few hours earlier than planned, it was obvious that she had fed our pets their evening meal at noon and left for the day. She also quoted me a price of $75 per day, but immediately reduced that amount to $35 per day when I told her that I had been paying our regular pet-sitter $35 a day.

You really get what you pay for when it comes to cleaning companies. I've used a few different cleaning companies in the past, I had the same problems with all of them: they never showed up on time (sometimes arriving an hour and a half after my appointment), they never called to say they'd be late, they missed a lot of dust and frequently asked to use my supplies. I'd had it with all of that, but I knew my home needed a good deep cleaning before I had holiday guests, and I didn't have the time or the energy to do it all myself. Luckily, Angie's List directed me to Islander Home And Pet Care. I called and left a message, and 6 minutes later, Lori called me back. I consider it a good sign when the business owner is involved enough in the day-to-day operations to personally speak with customers. I had a tight schedule and needed them the following day, so she made me an appointment for first thing in the morning. The price she quoted me was higher than I was used to paying, but I already had a much better feeling about them than I'd ever had about the others. The next morning, I got a call from one of the employees to say there was unusually heavy traffic and they might be just the tiniest bit late. Like, 5 minutes at most. Color me impressed for being on top of things, particularly when they arrived a little early instead. The two workers were super efficient and extremely thorough, not to mention very friendly and professional. They addressed me as "ma'am"--I'm not used to that, but I'm certainly not complaining--and they brought everything with them that they needed to get my apartment sparkling clean, including a checklist that showed everything included with a standard cleaning and the "a la carte" items I can request for an additional fee. Let's review: other companies came late, didn't call to let me know, missed dust, and didn't come prepared. Islander was punctual, called when they thought they might be late, cleaned everything, and had all their bases covered. What's not to love? Yes, I paid more than other companies charge, BUT I definitely got my money's worth. I won't hesitate to call on them again in the future.

great

A person could not possibly provide enough praise for the professionalism and conscientiousness of Lori, the wonderful owner of Islander Home and Pet Care! I had the pleasure of meeting Lori a year and a half ago, as I had heard that she manages the very best housekeeping service (and pet care) in all of Beaufort County. All the accolades are true! Lori goes beyond the call of duty, is meticulous, extremely well organized, proactive, very kind and personable...and doesn't just "do the job". Lori puts thought into her work and will call you, if she has any suggestions about how to improve your home's comfort and safety. Lori also calls you, immediately, when she sees anything amiss that could evolve into a problem for the homeowner. As someone who is currently unable to spend the entire year at my SC home, I now have TOTAL Peace of Mind, and it is all due to Lori. If you are fortunate enough to become Lori's client, you will be forever grateful :>) Lori and her company, Islander Home and Pet Care, are the VERY BEST!