SERVPRO of Greater Northern Charleston

They are not a good company. The three to five day clean up wound up taking weeks instead of days, they left the air blowers to my house for painters that I have statements from too long and the wood dried out and the paint would not stick and it fell off and it cost me twice as much as it should have for the paint job because he had to scrap everything off and repaint officially baseboards and a quarter round, which I have photos of and a video. We were out of the home because of the whole house being done which started out as some damage in the bedroom and the hall because of burst water pipes but upon their investigating along and along instead of telling me at once it's going to take longer than we thought it was getting calls or emails saying, 'Well, we found more and we're going to have to do this.' They were very unprofessional, they hired unqualified people, I went into the house because they had total control of the house and I left them with house key and most of our things in the house. We did rent a pod and put some things in the pod that we thought might be damaged through the heat and they assured me there would be no damage to anything which there was. I threw away probably thousands of dollars worth of home belongings that the picture frames were lost photos, you can't replace photos that stuck together in albums and old photos of the people that were not here any longer that you value. They were careless I think in their job. I could just ramble on and on and I was extremely upset about the loss that we had happened. I went into the house one day to check and upon entering the house and pushing the door to open it, I always checked before I went in, it was open and I didn't have to use the lock or anything to open it. My front door was unlocked, so I locked it. I reported that their PRO and of course they had a million excuses, no it wasn't them. 'Well, you had possession of my home. My home was your responsibility during that time.' Also my window was opened and left open overnight, I did not know why and there was no explanation and of course there was denial on their part. I will just tell anyone not to use them. They also ripped all the carpets and flooring out of the house, their slab because the house was built on slab so the dryer pan should have not taken as long as it did drying out slab, my furniture was not properly covered and I also had photos and videos of that with the plastic flapping rather than being secured. Everything was dirty and dusty underneath and my furniture so when we moved we had to purchased new furniture because I couldn't bring anything that was not good with me. They went in there with total disregard to my personal things, my personal belonging and my home. Basically it looked as though my home I had a tornado go through it. The clean up people that they hired that went in there that had three or four ladies were cleaning up and I watched them pick up a cloth that I had left by the sink to wipe off the counter in case anything got on it immaculately cleaned because it was getting ready to go on the market. It had already been appraised, it was getting ready to be listed, painted everything to put on the market rate. When I got it took me three months to straighten the house back up to put that house back on market again, so three months lots of money. So they delayed the sale of my home with that. They ladies were there and I watched them and they were nasty, they took the cloths they had cleaning up the toilets, rinsing it up and then using the same cloths to wipe vanity and other things in the kitchen and even wiping up the refrigerator with that cloth that had been in the toilet and I just walked out because I would have really exploded and I didn't need to explode because I was ill. I would not recommend them and I would kill myself before I would let them do it.