Schroder Remodeling

We had Schroeder Remodeling do a complete kitchen and bathroom remodel in our house that was built in 1955. We are mostly happy with the results with a few glaring exceptions. For our kitchen and adjacent room, both on a concrete slab, Steve Schroeder suggested luxury vinyl plank flooring (LVP) and recommended we purchase the LVP from Brandon at Shoreline Flooring in Myrtle Beach. Schroeder had his worker install the floor. Planks are popping up at the edges, some click when stepped on, some areas are noticeably soft when walked on. Schroeder claims that this is because the material is defective, and that the problems are not correctable. Steve Schroeder refused to make any attempt at repair and suggested I try to work glue into the gaps between planks. At our request, Shoreline sent its installer to inspect the floor and he showed us where the floor is not level and that caused the installation to fail. Shoreline will take no responsibility. Each side blames the other and we have no recourse. Our only option now is to have the LVP removed and the slab properly leveled. If you hire Schroder Remodeling, I recommend that you have the flooring product retailer do the installation so that the workmanship is warrantied. We had all new electrical installed in the kitchen and bathroom in order to bring the rooms up to current electrical code as required by permit. However, Steve Schroeder directed the electrician to reuse an existing circuit with no ground to feed the bathroom. This left the ground wires in the bathroom floating rather than bonded to the main building ground. This does not meet current code, but Schroeder refuses to have it corrected because ‘it is good enough’. I will have to correct it at my own expense. We purchased hardware complete with M4 screws for the new kitchen cabinets and had Schroeder install it. However, he opted to use his own non-metric screws rather than the correct M4 metric screws that fit the hardware. The non-metric screws bind but were forced in using a power driver. Should the handles ever need to be replaced, we will need to drill the screw heads off. One of the handles is installed crooked, just enough to be noticeable, but I can’t back the screws out. During his installation, a screw was snapped off in one of the handles and we had to get a replacement. Schroeder claimed that it was defective from the factory. I found Steve Schroeder to be quick to blame material rather than his workmanship. When questioned or challenged during the renovation process, he became defensive and was quick to lose his temper. This was not our first renovation on this house, and it was by far the most extensive. Our other renovation projects were not perfectly smooth either, but those contractors stood behind their work (and there were some major issues that needed adjusted). We are terribly disappointed with the inability of Schroeder to take the corrective actions needed to leave us delighted with his work.