Eagle Eye Lawn Care

They did a far better job than I would have done!

Always does nice job; I like the mobile text invoices

The work of Eagle Eye Lawn has typically been fast and acceptable. The first job he did for me in September 2014 was actually quite good - and reasonably priced. 
Recently, however, the service and professionalism has been severely lacking.  On February 25, Joe and his team removed old shrubs from 3 beds.  We didn't realize until this weekend that they wacked several of the shrubs off at the base, leaving the full root and stump structure behind which of course restricted us from planting anything in their place until these were also removed (by another service).  I was willing to let that go, but yesterday, April 6, Joe's unprofessional behavior was so unacceptable, I decided I needed to warn other potential customers.
I asked Joe to remove a tree and the massive root structure - which he agreed to do for $350 "early next week".  After followup texts on Monday 3/30 and Tuesday 3/31 to find out when he was coming, he responded on Tuesday "tree removal tomorrow, stump grinding later this week".  True to his word, the tree was gone on Wednesday 4/1.  On Friday, however, there was no activity on the stumps so I texted him again.  He responded that he was unable to get the stump grinder until Monday.  It would have been nice for him to tell me that proactively, since I was holding 9 azaleas in pots and trying to keep them hydrated until the bed was ready for planting.
On Monday afternoon 4/6, about 3:00, Joe and one crew member arrived with the equipment to grind the roots and stumps.  The other worker did most of the work while Joe sat in his SUV on his phone.  They left about 5:30, leaving the stump grinder and tools under my front deck.  The grinder was wheeled over the garden hose - restricting me from using it to water the azaleas that evening.  There were mud-tracks on the driveway from the equipment and I also discovered a chip in the driveway where the stump grinder had apparently nicked the concrete.  I was not able to check the bed to see if the roots were removed effectively and planned to do so Tuesday evening.  Joe texted me at 7:29 pm Monday - and what follows is the transcript from our text conversation:
Joe - "Were done at your house! left the stump grinder there can you leave me a check under the mat in the morning?"
Sherry - "Unfortunately, the machine was rolled over the garden hose, restricting me from watering the azaleas tonight.  Assuming the hose isn't damaged and everything looks good in the daylight when I get home tomorrow evening, I'll put a check in the mail."
Joe - "I will be there in the morning to move the machine! your hose wasn't damaged and it does look good! We worked our a** of and we're very careful.  I hope I'm not sensing an attitude from you tonight!"
Joe - "I'm not happy with the text you just sent me! I expect a check to be under the mat in the morning!"
Sherry - "I don't appreciate your attitude, not customer friendly.  I've never delayed paymont upon receipt of an invoice.  I'll pay you when I can confirm the job was done to my satisfaction with no damage. I paid you $300 to remove the shrubs a few weeks ago, and assumed that meant full shrubs including root and stump structure. We removed a truck bed full of stumps and roots yesterday with more to go before we can use the center bed.  Going to have to pay another service to finish the job before planting.  Payment will be made upon receipt of an invoice and confirmation of job completion."
Joe - "Will drop off invoice in the morning and expect to be paid or I will put a mechanics lien against your house doesn't matter to me either way"
I can't believe this lack of professionalism Joe demonstrated last night.  He made no apology for the unfinished work from February, nor did he comment on the fact that I couldn't use the garden hose.  How does he know it wasn't damaged until he wheels the heavy equipment off of it?  In addition, I have never delayed in paying him nor given him any indication that I would not pay for work completed.  The fact that he threatened me with a lien before he's even finished the job (removed his equipment) and given me the opportunity to pay in a timely manner is absurd.  There is no excuse for this kind of customer treatment.  Needless to say, I won't be using Eagle Eye Lawn Care for any future landscaping needs.