First Class Cleaners LLC

Went very well found some things missed but they went over it and did it excellent

Very good deep clean

Great! Thank you!

house cleaning

Lori (Laurie?) was amazing! Originally I spoke with Austin who was lovely and very accommodating. Lori showed up this morning for our cleaning, and she did a bang up job. She was friendly, courteous, and respectful. I have nothing but high praise for this company and highly recommend.

I hired Cleaning Queens, Williamston, SC to "Deep Clean" my mom's apartment on 02/07/2023. I hope to NEVER make that mistake again!!! When I first spoke to Austin on Saturday, 02/04/23, I explained that my 98 yr. old mom who lived in a nearby retirement community was in the hospital with bacterial pneumonia. My husband and I were visiting from out of state and would have to leave probably before mom was discharged. I had just had her carpets and upholstery cleaned the week prior and was hoping to get her apartment deep cleaned before she came home. Austin said he could schedule it Tuesday, February 7th. Would that work? Yes!!! My mom's apartment is cleaned bi-weekly, so I chose a one - time, pre-paid 3 - 1/2 to 4 hour DEEP cleaning package for $250. 00. We discussed in detail what was included in this cleaning, and Austin emailed me a written Deep Cleaning Items list with my invoice, dated 02/06/2023. I paid Cleaning Queens through the online payment "Cash app", on Tuesday AM. 02/07/23 after returning home late Monday night. My mom's caregiver, Heather, met Laurie plus one other Cleaning Queens Associate at 1:15 pm. Tuesday, as scheduled, at my mom's apartment. As Heather showed them the apartment, Laurie asked, "You aren't going to stay, are you?" Heather said, "No?" and left. At 2:25 pm. - One hour and ten minutes later - Laurie texted "Hey Heather. Laurie with Cleaning Queens. We finished up." What!!!??? Where was the 3-1/2 - 4 hour DEEP clean??? Heather had gone to the hospital and wasn't able to check the job until Wednesday. What she found made her furious and I saw and heard it all via FaceTime!! First, was the kitchen. Right of the stove, Heather picked up a 9" x 11" Shortbread Cookie Tin. Crumbs were scattered besides, beneath, and behind it. Same with the toaster left of the stove. Besides the sink was a sticky glass water ring. The Deep Clean list said Interior & Exterior Appliances, but the refrigerator interior wasn't touched as evidenced by the vegetable/fruit drawer and photos that were taken. The kitchen, foyer, and bathroom floors were all mopped with a glossy rinse free cleaner like "mop & glo" but nothing was swept prior to mopping, as dirt and debris were stuck to all the floors by the glossy residue. If the windows had been cleaned as promised, someone surely would have noticed the windowsills - they were filthy. The wood baseboards throughout the apartment and ceramic tiles in both bathrooms had not been cleaned. When wiped, residue showed on Heather's fingers, as did dust from trays on bedside dressers. Going by the Deep Clean "list" - very little was cleaned well if cleaned at all! Heather was outraged that my mom and I were taken advantage of this way. I called Austin late Wednesday afternoon 02/08/23. He said they would be happy to come back out Friday and fix any issues I had with the service if I just sent him a list. I said "No". My mom was returning to her apartment in less than 24 hrs. after a 27 - day hospital stay with covid precautions in place. I asked for compensation instead, as I couldn't allow anyone outside medical personnel to enter the apartment. He apologized but said it was against company policy. Policy??!!! I saw nothing of such policy on his website! I told him I would have Heather take pictures for his "training" purposes, hoping he would rethink his policy once he saw what/how his crew failed to satisfactorily complete the job as detailed. I sent approximately 14 labeled pictures taken by Heather via text to Austin on Thursday, 02/09/23. I haven't heard anything back. My reasons for seeking resolution and/or posting a negative review are the following: 1. I entered a contract in good faith giving Cleaning Queens an accurate description of apartment and needed services, including requirement to have job completed before my mom was discharged from hospital. 2. I PRE-PAID the entire service cost as required by Provider. 3. I asked Provider to discuss in detail over speakerphone and in writing what Deep Cleaning entailed including tasks and time length so that both my husband and I could ask questions before I committed to job. 4. I was transparent with Provider, aka Austin, aka Cleaning Queens that I lived out of state but that my mom's caregiver, Heather would be inspecting their work. 5. Cleaning Queens did not do the Deep cleaning job as promised. 6. Cleaning Queens' No Refund Policy is either hidden or not listed on their website. Had they made this Policy known during their sales pitch to me, I would have NEVER committed to this Provider due to my mom's special circumstances and my out of state residency. I feel strongly this Provider did not uphold their terms of the contract and I am asking for partial refund.

The team that came to clean did a wonderful job. My bathrooms look wonderful. It was especially nice to have the beds made so beautifully as a finishing touch. My house smells great and I look forward to having them back.

I was so impressed with the service that I received today from Cleaning Queens. Coming home to a clean house is a wonderful feeling! I was happy to see they took the time to clean my baseboards, light fixtures, sliding glass doors, and much more! I appreciate the attention to detail. The owner called me as soon as the service was over to ensure that I was satisfied. That means a lot to me when working with a business. 10/10 Highly recommend!!

This team came out and did a top to bottom amazingly detailed clean which included baseboards, blinds, interior windows, light fixtures ceiling fans, etc. They followed our personal preferences for methods and tools. Alex and Laurie were extremely professional, friendly, and detailed. Highly recommend this company and we will continue to use their services on a regular basis.

I absolutely love Cleaning Queens, & Laurie does great work! The team here has much more competitive pricing than many other home cleaning services, and bonus, is locally owned & operated. Also, I'm very particular about what is used to clean our home (no toxins & only sustainable, environmentally friendly products). They were happy to oblige & really do a fantastic job. We're very thankful for the services they provide, as we work FT, have a little (plus friends over often), 4 pets, & have some health issues to boot. This is so helpful in maintaining a clean home! Would HIGHLY recommend!

Great! Wonderful people who understood what I needed accomplished

She was late. She did a hit and miss, for the money, I expected more. And when she came for the interview, I showed her specific places that needed extra attention.

Cleaning Queens did a great job, on time great communication, good folks. I recommend.

Pretty well-Laurie is contentious and was very open to feedback on a few items missed and then corrected

Great response by company, made the process of hiring smooth, and cleaning service personnel were prompt, courteous, and thorough. We are satisfied and will look to rehire for a future cleaning. Thanks & Merry Christmas!

It was great. They were friendly people. They cleaned excellently.

Great service. Very detailed. Professional and polite. Would hire again.

It went amazingly, prompt on response time, met my needs, answered questions I had. Would definitely hire again.

Did deep clean. Would definitely recommend!

Absolutely brilliant!!!!! Quality and professionalism personified.

Amazing people!

Cleaned house top to bottom perfectly