La-Z-Boy Furniture Galleries - Lexington

Description of Work: I purchased a sofa and love seat from Laz Z Boy Gallery in Lexington, South Carolina. My purchase was in the amount of 4100.00. The saleswoman (Myra) encouraged us to purchase the Ultra Shield guard for $99 for the sofa, and $89 for the loveseat. She told us this would cover our sofa against any type of stain or accident including pet urine,vomit, blood, tea, wine, etc. for the life of the sofa. I purchased this protection plan in good faith. Last week, our cat urinated on the sofa - at which time I cleaned it with my carpet cleaner, as the accident occurred on the weekend, and I could not let this type of accident just sit. When I called Ultra Shield ( the company that handles the claims), it took them several days to call me back, at which time I was told that because I had cleaned the spill, the protection was null and void. Also, they told me that the plan does not cover odors. I called the Laz Z Boy store and spoke to Dustin the manager. He was very arrogant and told me I should have read the warranty. I explained to him that I saved all the documentation from my purchase and I did not have a copy of the warranty. He told me it was my responsibility to have gotten the warranty. I think it was the salesperson's responsibility to have put the paper work in the folder with all the other documentation. Basically, I am upset that I purchased a worthless "protection plan" for $189.00 Buyer beware of this useless warranty and the useless manager that does not want to do right by the customer.

Description of Work: We purchased couch and two lounge chairs and had them delivered to our home.