Greenville House Cleaning

Disappointed in the quality of work and professionalism of the owner. We were using GHC regularly and were mostly satisfied with the quality of work. However, we were noticing some build-up in our home and decided to change our normal bi-weekly cleaning to a deep clean service. I was extremely disappointed to see that build-up in our shower, sinks, and on our baseboards were not taken care of. It was also apparent the tops of our cabinets were not dusted because there were still cobwebs. All of these were reasons I requested a deep clean in the first place. We also checked our security camera and noticed the cleaner wasn’t in our home much longer than our normal cleaning service time. I emailed the owner to let him know we were not satisfied and even included pictures of some of the areas missed. That day a lady showed up to our house without warning to “touch up the areas.” I was unaware she was coming since I was at work and missed a call from a number and lady I had never heard from. The nanny caring for our daughter did not open the door, assuming it was a solicitor. I texted the lady back explaining that I appreciated the prompt response but we need advance notice to ensure I’m not on a work call and my 1 YO daughter isn’t napping. I played phone and email tag with her and the owner for a few days. The owner left me a VM insinuating that I was being too particular and that he didn’t think what she missed was a big deal and that he would take $20 off of our $375 bill and give us a discount for being repeat customers (which we never received). I told him and the lady that I didn’t feel confident our home was cleaned given the things I had observed and a clean home is extremely important to me especially because we have a child crawling around. I couldn’t believe his solution was to take $20 off instead of re-do the cleaning to our satisfaction or simply charge us only the regular cleaning price. It all ended with the owner and my husband getting into an argument over the phone and the owner taking absolutely no responsibility for the way our house was (or wasn’t) cleaned. Never once did we get an apology from the owner about the quality of work - only excuses. Needless to say we won’t be using them again and will not recommend to anyone. I agreed to pay a prorated amount for the amount of time the cleaner spent in our home, relative to the normal rate. Now, the owner continues to email me threatening to report me to the credit bureau for failure to pay the total amount.

John and his team are outstanding cleaning professionals! I absolutely LOVE Jennifer and she does a fantastic job on my home! At our first appointment, I was very impressed that John met Jennifer at the house and we discussed what I was looking for in a bi-monthly home cleaning and Jennifer really made my house shine! Their prices are also very affordable and they can service any budget. No job is too big or too small for John and his crew! He is very personable and has worked with me when I had to make changes to my appointment schedule due to business travel these past several months. We selected a different day and modified the schedule to accommodate my work demand over the summer. I am very impressed with their professionalism! I would highly recommend giving John a call and booking your first cleaning! You will be glad you did! A++++