CENTURY BMW

Description of Work: The parts department was very helpful. The service department was very comfortable. The sales staff were very friendly and helpful.

Description of Work: Every year I go in for the servicing on the lease.

Description of Work: This was for routine 10,000 mile service.

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Description of Work: Repair. All repairs completed as described. Expensive.

Description of Work: I flew down from New York to South Carolina on January 17,2014 to purchase a used vehicle from this dealership. I sat down to do the finance paperwork with Jim M and was sold a BMW road hazard tire & wheel protection warranty for $1289/5 Year/Unlimited mileage which is listed on my bill of sale which I am currently paying for. I was driving to work on the morning of October 6th 2014 and my tire light comes on and I pull over and notice I got a flat tire due to a nail. I called a tow truck and got the vehicle towed to my local BMW ($185 out of pocket charge). I get inside the dealership and the service rep asked how I would like to pay. I tell him I have a BMW road hazard tire & wheel protection warranty. The tech checks his system and says he doesnt see anything on file and I should contact the dealership I bought the car from. I called and talked to Rodney and explained my situation and he told me to to pay for the tire and the service and the dealership would reinburse me ($573.91 out of pocket charge). I dont know why my warranty that I paid for is not active. Rodney then fedex me a different warranty that he wanted me to sign that was not unlimited mileage no towing coverage, non bmw warranty basically not what I paid for. I contacted Sonic motor group to see if they can do anything about the situation and Vicky contact the manager who called me the same day I contacted Sonic. He appologized for the mixup and promised to call me the next day. Its been two weeks and I havnt heard anything from the manager who promised to call me back. I lost a day of work and weeks of frustration trying to get my money for the towing and the tire/replacement costs. Emails/phone calls and nobody can help me. Whats going to happen if got forbid I get another flat tire? please think of other options before going to this dealership. The lack of communication and unprofessionalism that I recieved I wouldnt want anyone else to experience that

Description of Work: We use the Century BMW. We have recently used them for warranty work.

Description of Work: .

Description of Work: Routine Service plus Repair of HVAC

Description of Work: I'm part of a Mini club and have been dealing with them for some time.

Description of Work: I purchased a certified preowned BMW 525i from Century BMW in Dec. 2004. In 2005, the car began to indicate that the restraint system had a problem. After several visits to the service department I was told that basically there was nothing wrong, that it was just a "light" coming on. The car was under warranty until 2008 or 100,000 miles. I deployed to Afghanistan in Feb. 2007 without the car being fixed. The indicator light continued to come on even after being reset by Century. Basically they reset the light but never fixed the problem. While I was in Afghanistan my wife took the car in for the same problem and was treated terribly, and charged for "diagnosing" the problem which was covered under warranty. The service representative "Josh" advised that even though they did not know what was wrong with the car, we had to pay for their non-diagnosis. When I returned from Afghanistan, I took the car in for the same indicator light. I was then informed that they now knew what was causing the indicator light. The service rep told me it was a faulty airbag in the passenger door. But now the car was out of warranty by a couple thousand miles and that I would have to pay for the part up front. After much discussion they agreed to put the airbag in but I had to pay for the airbag. The same airbag that had been faulty for years. I paid for it and they eventually replaced it. I finally was allowed to speak with the service mgr. He assured me they would refund my money. They never did. Terrible service and bad attitude. I will never buy a car from or use Century BMW's service dept. again.

Description of Work: The last time I used Century BMW they replaced the brake pads & rotors on my 2001 BMW SLX.