Designs By Cheryl Lynn & Associates, LLC.

This project of carpet flooring in several rooms including a 17 step curved stairway in our living room were performed by Cheryl's installation team with precision and care. We are a repeat customer because we know Cheryl understands our vision and helps guide our judgement making our home look fantastic.

Cheryl was hired to provide interior design and home renovation services as part of a whole house remodeling project. Below is a brief description and assessment of the work performed: • Interior design services – exceeded expectations • New floor and wall tile – met and slightly exceeded expectations • New wood flooring – met expectations • Electrical – met expectations • Plumbing – met expectations • New carpet – met expectations • New cabinet fronts and drawers throughout the entire house, new bathroom vanity, bedroom closet, linen closet and kitchen center island – met/below expectations. *Overall build and installation quality was average/below average. • Exterior/Interior Painting – met and slightly exceeded expectations • Cabinet and drawer painting – met expectations • Stacked stone on fireplace – exceeded expectations Granite and Cambria countertops through-out the home – met expectations

Remodeling during COVID is hard backorder on materials took time. Cheryl was outstanding!

Terrific team, from concept to design to build and installation. The redo of our Master closets was a critical need for us. Cheryl’s design and concept required imaginative recreation and her product met and exceeded all our requirements. The team worked every detail of the closets to perfection, color matching, and satin surface finishes. The result is a bright environment and usable spaces for all the particular needs for us. A veritable transformation!

Splendid job. We wanted a built-in office bookshelf with cabinets below and space for a large collection in a loft office. From color to matching craftsmanship, this piece will remain in this home for years to come and look as if it was included in the original home plans. Cheryl knows how to read the customer and is a great resource to assist in the planning and execution of a product that will make your home better.

Cheryl Lynn did an Outstanding job from initial consultation until completion. Her suggestions & Recommendations on the project combined her expertise with our own likes & tastes, all within Budget. Cheryl was regularly on site & managed the project from beginning to end. The Contractors Cheryl used were all highly professional & respectful of our home w/ minimal inconvenience. We are extremely pleased with the job Cheryl Lynn & her associates did and would highly recommend her. The Transformation to our home was amazing.

Cheryl is very knowledgeable and has great ideas. Our end result was beautiful and we are well pleased. However, the process of having to coordinate the different subs got to be annoying and frustrating and caused major delays. Much of this was beyond her control bur it’s still her responsibility. Again the final outcome was wonderful but I wouldn’t want to go through this long frustrating process again.

Shortly afterwards we received a contract.

Work was well done. No mistakes and on time. Bathroom came out perfect. The new tub was a joy and the new layout was better for our family. (Especially the double sink) The Kitchen looks like a kitchen that was on HGTV. Cabinets are beautiful, the new island with granite countertops are amazing.

It was on time, no problems and she was very friendly asking us if we liked the design or wanted to make any changes. We loved the design and were very happy.I

Went exceptional She was very punctual Her design plan was spot on The pricing was fair I would definately recommend her services to anyone

Great! Cheryl's overall design was right on. The workers were professional and did great work! We are so glad we decided to upgrade our small, outdated kitchen-it looks beautiful.

Cheryl was the designer of our remodeled kitchen. This was a present for my spouse which she kept as a surprise when I purchased a consultation from her before Christmas. Cheryl then did the design work and then acted as General Contractor with all the trades that were used from Demo to Final Painting. Her work was flawless. Some of her contractors needed her professional guidance and motivation to get past a couple delays. Overall my Spouse is thrilled with the result. Cheryl made a difficult process tolerable and made sure everything was done perfectly. She became more than a designer she became a trusted friend and extended family member. I do not think you can have higher praise than that. I would recommend her as a General Contractor for any project she knows how everything must come together to make a design a reality. Description of work: A completely remodeled custom kitchen in a house built in 1990. New flooring, New Cabinets, New Stovetop, New Lighting. Total Job cost around $48K

The installation of the countertops went smoothly though 4 end pieces had to be added after the fact to ensure protection of drywall at the ends of the counters since the backsplash couldn't extend out to the end of the counters. These pieces were delivered and installed within 24-48 hours. Very professional!

Cheryl recently completed a wall to wall carpeting project in our master bedroom and master bedroom closet. We had used her services in our home before and went to her to consult with on the colors, texture and quality of the type of carpet best suited for us. She then selected appropriate samples and reviewed each sample with us for cost, and the contractors who would take our old carpeting out, move our furniture, install the new carpet and return the furniture to its original location. The process went as she described. Very good price for the quality carpet and the installer could not have been better. Cheryl, managed the process from beginning to end and we could not be more pleased. We would highly recommend Cheryl and the many services she provides. Arnold & Patricia Wells

I definitely wouldn't recommend. Way too much money for what she did. Plus she doesn't do much with the initial consultation.

Cheryl was the designer of our remodeled kitchen. This was a present for my spouse which she kept as a surprise when I purchased a consultation from her before Christmas. Cheryl then did the design work and then acted as General Contractor with all the trades that were used from Demo to Final Painting. Her work was flawless. Some of her contractors needed her professional guidance and motivation to get past a couple delays. Overall my Spouse is thrilled with the result. Cheryl made a difficult process tolerable and made sure everything was done perfectly. She became more than a designer she became a trusted friend and extended family member. I do not think you can have higher praise than that. I would recommend her as a General Contractor for any project she knows how everything must come together to make a design a reality.

Great, I was very happy to have her candid advice about examining the sofa to be sure that the value was worth further unvestment. I was also very happy with the fabric selections she brought it made. It so easy. She was also really understanding and gave good advice for a house with an active dog. I felt good about wanting to balance looking good and having a home that is lived in.

Currently we are in the middle of the remodel which Cheryl is overseeing. Cheryl not only designs but also follows through on the subcontractors for a complete remodel plan. She is simply stated outstanding in everything. I will rate her and the rest of the contractors after completion of project with pictures and costs. Right now we are recommending Cheryl to all our neighbors and friends as the only person to use if you want a competent and professional remodel.

Cheryl was absolutely awesome to work with. She responded to my request immediately and was able to save me a considerable amount of money by arranging to have my sofa repaired rather than having to have it completely reupholstered. She did this all in in a matter of just an hour or two. She was amazing and I would highly recommend her services to anyone in need of any of the services she provides.

Update: Cheryl DEMANDED final payment on June the 17th. Today is July 27th, 40 days later and the kitchen still isn't 100% complete. We hired Cheryl Lynn Designs for a kitchen remodel. I am writing this review, in spite of Cheryl threatening me about writing her a negative review. We have no doubt she will respond and state that this is all lies and will attempt to discredit us, the accountant and the retired military officer. Please learn from our mistake. She sent me an email on June 18th and stated: “…You have made false claims against me in your text messages and to you husband. I will let you know that if you choose to do a bad review about me, or try and slander me in any way, I will respond with the appropriate action. Angies’s List – I can respond to your review, and put pictures, and copy emails, text messages, phone records etc and list it all. Angie’s List now lets me the provider also do a review on you. And rate you. If you slander my name I will take action.” I have discussed my concerns of retaliation with the folks at Angie’s List, and they have encouraged me to write an unfettered review. So here goes…. We liked Cheryl initially. However, we quickly lost confidence in her. We hired a designer to schedule the work and coordinate the subs. And was told from the beginning that each piece of the kitchen project would fall one right after the other. That was not the case. It was very stressful, and we never knew from one day to the next what was happening, if we needed to be home or not. More often than not, however, we were told someone was coming out, only to be rescheduled. Luckily, the subs that she uses (all independently owned businesses) were wonderful to deal with, and I simply stopped dealing with Cheryl and dealt/scheduled with them myself. Cheryl Lynn Designs added no value to the project. My first mistake was telling her our budget. And, surprise! Her quote came in exactly at what my budget was. However, it did not include the electrician, the lighting, the faucet & disposal, and the cabinet hardware. We came in over budget approximately 20%. Which must be her mark-up. (I asked her early on in the process if she marks up her subs and was told no.) Either that, or she has over charged me $2700 for the cabinetry, and she stated this was a transposition error, but has refused to refund this amount to us. Her ‘design plan’ was amateurish and lacked substance. It consisted of her bringing about 15 samples to our house, and pictures of cabinet stains. That’s it. Having worked at an architectural firm, I fully expected boards with various options. The only board she brought was a board with pictures of three kitchens. None of which were what we wanted to do. We had to wade through the samples, and we both just kind of stared at them in disbelief. Wondering what the heck?? That was the second mistake. Ultimately, we stammered through and picked out granite and tile for the backsplash that we are pleased with. Then, as another reviewer stated, she logged onto her email using our computer, and showed us pictures from Lowe’s and Home Depot of faucets, light fixtures, cabinet hardware. Um no. I’m not going to buy $2 hardware on custom built cabinets. I then stated that I will not purchase a faucet from a big box store because they have a lower quality than a plumbing supply store. She said that was false. Every plumber I have ever spoken to has told me to always buy faucets, etc. from a plumbing supply store. She also seemed confused as to why I wanted to replace my disposal. Well, why wouldn’t I? I’m replacing everything else. This must eat into her mark-up. Cheryl lacked follow-through. A perfect example of this was the tile was never ordered for the backsplash. She stated she placed the order, but didn’t know it was never ordered until the afternoon before the backsplash was due to be installed. This delayed the project another 2 weeks. We saw Cheryl’s true colors on June 16, which really affected the outcome of this review because before this date it wouldn't have been as negative. The backsplash was being installed, and she wanted her final payment. I informed her that the job wasn’t complete. Something she should have known, but obviously didn’t. We had an issue with 4 drawer fronts. She was demanding final payment on June 17, once the backsplash was completed. And threatened in texts and voicemails that she would pull the tile installers off the job if I didn’t pay in full. She sent me 34 texts in about 3.5 hours on June 16 demanding that I respond immediately and return her call. I informed her multiple times that I was at work and was in meetings all day. I quite frankly didn’t have 30 minutes to listen to her bloviate. She left me a 2.5 minute voicemail calling me childish, and saying that I have an attitude, and that I’m wasting her time. Cheryl seemed to forget that we are the customer and she is working for us. We then decided that she would not be allowed into our home to take pictures for her portfolio. She was absent during the entire project. The only time Cheryl came out to the house during the project was to collect the final payment. Then was surprised when we would not allow her to take pictures for her portfolio. Once she was told no pictures, she then handed her phone to one of the tile installers and told him to go in and take pictures, which we didn’t allow. She then began inquiring about what sort of home security system we had in place. She referred to me as demanding and controlling. I, however, call it looking out for our best interests. She was paid in full on June 17. Today is July 11, and the job still isn’t complete. The subs that she works with were all great and we will definitely use them on future projects. • New Age Cabinetry & Design built the kitchen cabinets. They are beautiful. Randy did everything he said he would do, and is very easy to work with. • Steve Stone of A Sandy Stone, LLC stained the cabinets and painted the island. His work is beautiful, the cabinets look like fine furniture. • Carolina Custom Tile (Brandon) did a great job on the backsplash. And was awesome to work with. • Russell at Foremost Plumbing was awesome. He spent an entire day re-plumbing the pipes at the sink area after a pipe broke during the demolition. • Ray at My Granite Kitchen was awesome to work with, and the granite is beautiful. Cheryl is extremely difficult to work with, and we will never hire her again. And, regret hiring her for this project. Although, we are extremely pleased with the work of the individual businesses listed above. Our job still isn’t complete, and it’s been over 3 weeks since she received final payment.

We chose a painter and scheduled the work. There is where everything started to go downhill. The painter was extremely polite and professional, and was a fantastic painter. However, his drywall/mudding skills left a lot to be desired. We went through several weeks of multiple visits per week, sometimes multiple visits per day to try and get the walls looking nice. After almost a month, we requested that Cheryl Lynn take a look at the work and find someone else to complete it. She did not come by to look at the walls, only asked us for pictures of them. Towards the end of working with the first painter, he told us he does not work with Cheryl Lynn regularly, and would not be working with her again. The second painter was again extremely professional and polite, and did a fantastic job, although it did again take several visits over several weeks. The entire time, Cheryl Lynn only communicated by phone or text, never in person. There were times where we called her to ask about the painter, but instead of returning our call, she had the painter call us back. In my opinion, that is extremely unprofessional. The second painter also told us that he would never work with Cheryl Lynn again. The agreement at the beginning was 50% up front, and the rest WHEN WE WERE SATISFIED WITH THE WORK. We are STILL not satisfied with the walls, but we refused to deal with Cheryl Lynn any longer and paid her to get her out of our lives. When she finally came by after we told her we were done, she agreed that the walls did not look like they should have. My wife brought up several points about paint colors and painting, Cheryl Lynn tried to say it was complicated picking out colors and getting them right, to which we replied, "That's why we hired a decorator". The entire process, to fix some bad patches, and paint our kitchen took almost 2 months, and was a stressful nightmare. We will never again work with Cheryl Lynn for anything.

Cheryl was at first responsive but be ready to be frustrated soon. After the initial consultation it took her 5 weeks to deliver a design. She postponed the design presentation twice on the day of the meetings. She told me on 5 occasions to expect a call from her construction guy who never called me despite her assurances. She was 30 minutes late to the meeting and but didn't call to tell me she was late. Her presentation was binder with printouts of marketing images from fixture design companies, 3 tile sample boards, and 4 small pieces of marble. She told me what I told her at our first meeting and had a tile guy take some measurements, she then asked to use my laptop to log into her email account to show me the fixtures she found. I was appalled by the lack of professionalism which got worse when she told me she didn't email it to me in advance because she didn't trust me to have it before her big design reveal. The worst experience with her was at the end of the meeting when she asked me for payment without an invoice. When I asked her to email me the invoice and said I would mail a check she did with a rude note telling me it should have been paid upon receipt of her services and asked me to email my credit card number to her. She billed me for over 7 hours of her time but I can't tell where more than 45 min was spent.

Cheryl Lyn did a great job and I am very pleased with the new colors in my living room along with the new flooring. Highly recommended to those who want recommendations based on their home and personal preferences. She was very easy to work with, coordinated quotes and installs for the various projects, and was quick to respond to questions. Thanks Cheryl!

+The plan included new carpeting in in the great room as well as a bedroom and hall. It included construction of bookshelves and cabinets and painting on the cabinets and a fireplace. It included window treatments and it also included furniture and art placement. The contractors were A+ and we are very pleased with their work. The suggestions for the the plan were just great and I can really appreciate the difference having an experienced decorator. We're very pleased with the work and will use Cheryl Lynn Designs for the next project.