Biotek Environmental, Inc.

Water damage remediation performed on unattached garage. Charged $725.00 upfront for less than 1 hour "water damage analysis". Basic job was performed but charged for almost $2,000.00 in materials and services not supplied or performed. I complained to Ted Borys who admitted to some and excused others saying performed thousands of dollars in work not billed. Why not bill honestly for actual service provided? Asked why I was questioning since insurer approved - They weren't there to observe work. This is "Angi's" top recommendation? Dealing with Angi and Biotek turned unfortunate disaster into unpleasant and regrettable event.

As a disabled veteran who is going through a divorce, Ted came in a gave me peace. During this flooding of my home. He took his time and showed me tje water damage with his equipment. Not only that his reassure voice seal the deal, that I want no one else to work on my house but, Ted.

I believe that they took great care in assuring that the water damage was repaired and the mold were remedied. They worked very closely and cooperatively with me. They advocated for me rigorously with my insurance company. Very personable.

Ted from Biotek noted that since I had already done some home project work, the fix needed was actually something I could do myself. He gave great feedback on the root problem for moisture continuing to build up was the lack of a hose feeding to a vent from the bathroom fan, and that a simple dryer hose running to an existing vent exit in the attic would help on that front. He then gave steps on using a vinegar solution, elbow grease, and letting the area dry for several days (avoid that shower) after killing the existing mold, before applying a layer of mold sealing primer (like Killz). He saved me at least $2500 compared to some quotes I'd received to take care of the problem.

Amazing! Tyler was such a pleasure to work with. He was knowledgeable, friendly, and concise. Work was completed and we cant thank you enough!

Very well. Professional staff. Work was completed in timely manner

Poorly coordinated, owner refused to return to job saying it was too far away to conduct water test. Supervisor did not know how to conduct test. Agreed to facetime testing that didn't happen. Overpriced labor. Contract terms were fulfilled.

Great, they came in and did an inspection.

Ted did a great and thorough job of evaluating our home for mold. I would recommend this company to anyone!

They were thorough and did the job right.

Very professional, we ended up not needing the service, but were grateful for their response!

Ok but their subcontractor was not very professional and project management was lacking.

Very professional,came back after work was completed for a post inspection.

Biotek is the best, most compassionate company I've ever dealt with. All the employees were top professionals with a very kind heart & ever so helpful. They answered all my questions honestly & were concerned about my health. All were knowledgeable, well trained, courteous, & performed the testing & remediation efficiently. They blocked off the place where the mold was found & protected me from any mold spores or mycotoxins the the remediation could stir up. They brought huge air scrubbers to my house to suck up all bad stuff in the air & used a special vacuum cleaner to clean the carpets, as well as cleaning the furniture. They thoroughly took every precaution & measure to get rid of all toxins & poisons from the mold that have made me so sick. I am so grateful for Biotek & pray for all in the company everyday. May God bless them more than they could ever ask or think.

We have worked with BioTek Environmental, Inc. on several occasions. Ancel Hamilton and his crew are truly "the best". They are prompt, courteous, professional and do immaculate work! It is extremely reassuring to have them on a project. We have used them at homes in Hilton Head, Asheville and in Highlands, NC, and in all cases, they were exceptional. Most recently, Ancel drove to our home (six hours), determined the source of a hidden leak and mold growth and followed up immediately, dispatching a crew to rectify the problem. We recommend them without reservation! Brian and Debbie Whalen

I contacted Biotek Environmental the last week of February 2018 to schedule an inspection and analysis of a home my husband and I are interested in purchasing. The basement in the home has a mildew smell, and we wanted to get to the bottom of the issue as we were considering whether or not to make an offer on the home. I scheduled the appointment directly with Ted for today, March 8 at noon. I called the day before the appointment and confirmed it. We made arrangements with the sellers of the home and realtors to have this inspection done and coordinated schedules with all involved. Ted failed to show up at noon as scheduled. At 12:20, I called the BioTek main office in Columbia to make sure Ted was still coming. I was transferred to his cell phone number, and spoke to him directly. He said he was running behind schedule, but would be at our appointment once he finished with the prior customer. Note, no one from the company contacted me to tell me he was running behind for our appointment. Ted texted me at 12:47 to see if I could still be available if he arrived in 30 more minutes. I said yes, come on. He did not come. Instead, when I talked to him, he said he had called me and gotten no answer and had decided to put another customer ahead of me. Notably, I have no missed calls from Ted. But in any case, I had already confirmed my appointment multiples times and had spoken directly with him at 12:20 and texted directly with him at 12:47. So alas, after waiting for over an hour for him to arrive, Ted put another customer ahead of me on the schedule, and I have no inspection that has been performed. Now, I will have to find another company and make additional arrangements with the sellers and realtors for an inspection to be performed. I have never had any customer experience that compares to this one. This was a complete fail on the part of BioTek, and a complete waste of not only my time, but the time of multiple others involved. The only bright side is that you pay at the time of the service, so at least I did not lose any money.

Great- porch and attic are now clear and clean!

Was supposed to send me a report.. so far have not received it..

The visit went well. No complaints.

Good, since this is uncharted territory for most homeowners, make sure it is mold before you shell out a lot of money.

The person who came out was knowledgeable on the subject and assured me everything was ok.

He underestimated time required for remediation, but ended up not charging me for the additional time and stuck to his price. Paid half up front and other half when I was satisfied with the work done. Thorough.

As my above description shows, no work was done, but he educated me on what work was necessary and didn't attempt to take advantage of us. I highly recommend this firm for its honesty and integrity. I wish all businesses behaved this way.

I would highly recommend speaking with Ancel Hamilton about your mold remediation needs. I was in a panic when I called Ancel. I told him that we were in the midst of selling our home and an air borne mold test was done and a few of the levels came back slightly elevated in the upstairs only. I had no idea what all of this meant. I sent Ancel the lab results and he immediately calmed me down. He explained the numbers and in his expert opinion believed the test may not have been done correctly as the numbers did not make sense and were also so low that no remediation would be necessary. He gave me an education on the type of mold spores that were elevated and the possible cause for this. He was truly honest with me as he could have said my house needed remediation when in fact what it needed was to be tested by a certified environmentalist to perform an accurate test. His level of knowledge, his honesty and his willingness to speak with me, as well as my realtor, to explain everything goes above and beyond what he had to do. He is a true gentleman who cared about doing the right thing and not about making money. I very thankful for his help and will recommend his services to anyone in need. My realtor plans on recommending his services as well as she was so impressed with his knowledge and honesty. Thank you Ancel!

Excellent job and fast response time.