Founded 2014 • With Angi since October 2019
Service Provider ResponseThank you for this feedback. I'm sorry that you were not pleased with our procedures, but we stand by our practices. We do not engage in surprise or mystery charges. We are very clear with our $120 Trip & Diagnostic fee, as you stated. We also provide a full quote to you for the repair allowing you to make your decision as to whether you want the repair completed. This quote is shown to you on our iPad, which you signed on the screen. You agreed to pay the full cost of the repair at that time. We do offer customers the option to pay half at this time, and the remainder when we return to install the ordered part. It seems, based on your comments here, that there was confusion that we would need to come back out because we did not have that part readily available to us. As far as the detail of the repair quote, we price our repairs by the job, we do not itemize. When you subsequently called the office with your pricing questions we did provide you the rough split between parts and labor, but you were insisting on us sharing our materials sources and our cost for the parts, essentially wanting to know our margins. We do not share this information. But you did authorize us to charge your card for the cost of the repair. As far as the technician comment regarding the possible need for a board, this can happen sometimes. His testing indicated that only the component, the valve, is faulty. But it can happen sometimes where once the faulty component is replaced, it uncovers a secondary problem with the board. He was trying to ensure you had all of the information so you could make a fully informed decision. If nothing else, it sounds like we might need to speak with our technician about their communication to make sure that everything is crystal clear with the customer, though we have not had this issue in the past. Your refund was processed yesterday. If you have any further concerns, please do not hesitate to contact us. Thank you.
Service Provider ResponseThank you for this feedback, Mr. Hirl. We were happy to diagnose your refrigerator for you. If you are able to complete this repair on your own, that'[Member Information Removed] great. You can always save yourself some money by doing any repair or service yourself. This particular repair has some tricky aspects to it and not everyone is able to do it properly. For those that want us to handle all aspects of the repair, from part acquisition, installation, and the 1-year warranty on the repair, we charge for these services. We stand by our pricing practices and the value we bring to our customers through our expertise and experience. I hope that your repair goes smoothly. Thank you again for your feedback.
Service Provider ResponseWe're always happy to help, even if we can't help! ;) Thank you for taking the time to provide this feedback.
Service Provider ResponseI did speak with Mr. [Member Name Removed]. We explain our pricing process, including how our $95 trip and diagnostic fee works, to every customer prior to setting up the appointment. If you choose to have the repair done, you only pay the quoted price (which would include the $95). If you choose not to have the repair done, you only owe the $95. We are exceedingly consistent with this practice and have minimal confusion with our customers. But even after further discussion, Mr. [Member Name Removed] felt that fixing his appliance with a house call and new part that costs $20 for a total of less than $140 was excessive. His self-diagnosis was indeed correct, but we still need to verify the issue ourselves and confirm there are no other issues. I believe the value of our service and expertise warrants the prices that we charge.
Emergency or after-hours service
Mr. Appliance of Charleston is currently rated 3.9 overall out of 5.
Mr. Appliance of Charleston is open:
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Mr. Appliance of Charleston accepts the following forms of payment: Visa, MasterCard, American Express, Discover, Check
No, Mr. Appliance of Charleston does not offer free project estimates.
No, Mr. Appliance of Charleston does not offer eco-friendly accreditations.
No, Mr. Appliance of Charleston does not offer a senior discount.
Yes, Mr. Appliance of Charleston offers warranties.
Mr. Appliance of Charleston offers the following services: Repair and service major home appliances (washers, dryers, refrigerators, ranges, dishwashers, cooktops, ovens, ice machines, etc.) for all brands. We do not perform installations of new appliances.