Founded 2014 • With Angi since October 2019
Mr. Appliance provides speedy expert appliance repair service. Our service professionals have the knowledge to repair your appliances efficiently.
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appliance repair (13)
Showing 1-13 of 13 reviews
Tiffany B.
02/17/2023
BEWARE of this business, their customer service and their surprise mystery charges! My washing machine turns on but is not filling with water. I contacted Mr. Appliance repair and they explained it would be $120 service charge to come out, which I agreed to. When the technician arrived he spent some time diagnosing the problem with the washing machine and then stated the price of $391.92 to repair, and proceeded to run my credit card. Right before he left he stated "I hope it's not the motherboard, if it's the motherboard we have a bigger issue.". I was confused by that statement because I thought he already repaired the problem. When he left I checked my email and noticed the receipt said: "Water Inlet Valve Repair or Replace $391.92." There was no breakdown what the lump sum charge was for (i.e. service charge, labor, parts, etc) so I called the main office to request a breakdown of the charges. I was told by the receptionist "our system isn't set up to break anything down to show you what you're paying for." The receptionist also stated a part needed to be ordered and I had to pay up front cost for the part. It was that moment when I realized that the technician didn't even fix the washing machine, yet I still paid full price for the labor and repair in advance. I told them this was not acceptable business practice and I need a receipt to show a breakdown of what I'm being charged (which they refused to supply) or they needed to refund my card immediately. I was then told it takes 7 days to issue a refund but they cannot refund the service call fee. I did not give this company permission to charge me a lump sum in excess of the service call fee of $120.00. I do not see how this company can get away with surprise-charging customers without providing a break down of cost, or charging for parts and labor that hasn't even taken place yet. The customer service at this repair business is some of the worst I've experienced. I expect my refund within 7 days.
Description of Work
Needing washing machine repaired but the technician left without repairing but charged for a full repair anyway. My receipt shows $391 charge with no breakdown of why I owe that much for a non-repair!
Category
appliance repair
Cost
$391
Service Provider Response
Thank you for this feedback. I'm sorry that you were not pleased with our procedures, but we stand by our practices. We do not engage in surprise or mystery charges. We are very clear with our $120 Trip & Diagnostic fee, as you stated. We also provide a full quote to you for the repair allowing you to make your decision as to whether you want the repair completed. This quote is shown to you on our iPad, which you signed on the screen. You agreed to pay the full cost of the repair at that time. We do offer customers the option to pay half at this time, and the remainder when we return to install the ordered part. It seems, based on your comments here, that there was confusion that we would need to come back out because we did not have that part readily available to us. As far as the detail of the repair quote, we price our repairs by the job, we do not itemize. When you subsequently called the office with your pricing questions we did provide you the rough split between parts and labor, but you were insisting on us sharing our materials sources and our cost for the parts, essentially wanting to know our margins. We do not share this information. But you did authorize us to charge your card for the cost of the repair. As far as the technician comment regarding the possible need for a board, this can happen sometimes. His testing indicated that only the component, the valve, is faulty. But it can happen sometimes where once the faulty component is replaced, it uncovers a secondary problem with the board. He was trying to ensure you had all of the information so you could make a fully informed decision. If nothing else, it sounds like we might need to speak with our technician about their communication to make sure that everything is crystal clear with the customer, though we have not had this issue in the past. Your refund was processed yesterday. If you have any further concerns, please do not hesitate to contact us. Thank you.Michael H.
10/04/2022
Received an outrageous quote of over $585 to replace a faulty water valve/ filter assembly. I decided to buy the part for $162 from Samsung and replace it myself. I'll eat the $120 "diagnosis" fee and gladly tell everyone I know to shop elsewhere for their appliance repair needs. Update as of 10/13/2022 To follow up on my previous review, bought my replacement part at a lower price than expected [coupon codes]. The actual replacement took about 45 minutes and couldn't have been easier thanks to YouTube videos.
Description of Work
diagnose noisy refrigerator
Category
appliance repair
Cost
$585
Service Provider Response
Thank you for this feedback, Mr. Hirl. We were happy to diagnose your refrigerator for you. If you are able to complete this repair on your own, that'[Member Information Removed] great. You can always save yourself some money by doing any repair or service yourself. This particular repair has some tricky aspects to it and not everyone is able to do it properly. For those that want us to handle all aspects of the repair, from part acquisition, installation, and the 1-year warranty on the repair, we charge for these services. We stand by our pricing practices and the value we bring to our customers through our expertise and experience. I hope that your repair goes smoothly. Thank you again for your feedback.John R.
01/22/2021
Furnace replacedCall went through this company by mistake it was kind enough to email me back and let me know that it was a mistake. That’s professionalism a gentleman thank you
Description of Work
Furnace replaced
Category
appliance repair
Hire Again?
Yes
Service Provider Response
We're always happy to help, even if we can't help! ;) Thank you for taking the time to provide this feedback.MaryAnn K.
11/25/2020
Suzanne S.
07/23/2020
leland A.
07/18/2020
the defective part was replaced, which I diagnosed. when I called they said there was a $95 fee to diagnose the issue and that I would pay that even if I chose not to have it repaired, so I said if I do choose to go ahead with the repair will the $ 95 be rolled into the total cost? I was told that yes it would. Great sounds like a normal business practice. So upon arrival I told the technician what I thought the problem was. He never went over the issue and next thing I know he comes out and said it was fixed and that yes it what I suspected it was. Fine, then the bill, the $95 he said was just to "walk in the door" ***, really! The bill for parts and labor were over and above the $95. So I called the next day and they said that all parts and labor are in addition to the $95 even though I was told otherwise the day before. They put me on the phone with the owner and he told me that we don't work for free! WOW! What a bunch of CROOKS! I will never use this company again and hope that my post will help prevent others from getting "RIPPED OFF!" My advice, shop around and get solid info. The only reason I used them was a referral from Angie's List
Description of Work
replace a simple door switch on a Maytag dryer
Category
appliance repair
Cost
$138
Service Provider Response
I did speak with Mr. [Member Name Removed]. We explain our pricing process, including how our $95 trip and diagnostic fee works, to every customer prior to setting up the appointment. If you choose to have the repair done, you only pay the quoted price (which would include the $95). If you choose not to have the repair done, you only owe the $95. We are exceedingly consistent with this practice and have minimal confusion with our customers. But even after further discussion, Mr. [Member Name Removed] felt that fixing his appliance with a house call and new part that costs $20 for a total of less than $140 was excessive. His self-diagnosis was indeed correct, but we still need to verify the issue ourselves and confirm there are no other issues. I believe the value of our service and expertise warrants the prices that we charge.Christopher E.
06/17/2020
Alan H.
04/22/2020
Joe M.
04/07/2020
Roy S.
03/16/2020
Found out that birds had built a nest in the vent line. Found dead birds (4) in my dryer. After thoroughly cleaning my dryer and vent line, my dryer work perfectly. They did a great job. The response was outstanding. I was well pleased with the work and would highly recommend Mr. Appliance of Greater Greenville for appliance needs!!
Description of Work
Dryer repair
Category
appliance repair
Hire Again?
Yes
Chari D.
11/23/2019
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Emergency or after-hours service
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No License Required for Trade
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