Carolina Shelving & Mirror Inc

unknown

The unit was custom measured and delivered. the install seemed to go well until I looked closely. the installers used silicone sealant around the base track.They smeared it on the tile, the track and the glass. The door didn't seal well, they left too large a gap. The owner gave me somewhat of a difficult time but then sent his installers out. I told them that silicone smeared on everything was not acceptable. They told me that's how they have been doing it for 29 years. The owner then gave me a hard time about fixing it. When i got fed up and told him the work was sloppy and messy he told me how I was rude. Having been in the business of designing and building custom homes in another area - this does not have to be done so messily. They then tell me there is no sealer if they scrape it. After they have done it. They have excuse after excuse for sloppy work. All I can say is Do Not Use Them.

I have been very disappointed with the customer service with Carolina Shelving and would not recommend using their services. I was building a house and my builder used them, so I went with it. Shawn came on site and walked the two bathrooms with me to define what I was looking for. Shower number 1 was a 7 foot long shower and I defined that I wanted the door at the one end so that we could easily reach the shower controls and towels. Once it was installed, the shower door was in the middle of the shower, which meant you had to get wet to even turn on the shower. They did rectify this one and now it is correct as I ordered it although my tile now has unattractive holes in it from where the shower had to be moved. In the second shower I asked to have a towel rod inserted into the glass as there was no wall space in the bathroom for any towel rods. When this shower was installed, the shower rod was not there and the door did not open/close well without catching on the glass to the shower. It took about 5-6 months before anyone came back to resolve the issue with the door and Carolina Shelving was not willing to resolve the towel rod in the manner I had asked for it. They offered to epoxy one on the shower glass. I asked an installer as well as other glass companies about the comparison of a permanent rod thru the glass versus one that is installed with epoxy. I was told that it would have a questionable life span (might stick for four years, maybe 20 years...you never know) as well as not as clean of an appearance....and most important, was not what I had asked for. After Shawn had walked the house with me and had taken notes on what I wanted done, he told me he would draw up the plans and send them to me for approval. He never sent them to me, but instead sent them only to the builder. The builder signed off on what they received without checking with me, so the builder also has some responsibility in this mistake, but neither wants to assume any responsibility. Shawn and the owner Keith said that they do not need to send the plans to me, as I am not their customer...the builder is. Now this is a concept that makes no sense to me. It is my house, and my money that is paying for these showers in my house, but I am not the customer just because the builder is the one that sends them the check of MY MONEY? I strongly disagree with that statement, I am their customer!!! If they want to say they have two customers, fine...but you cannot tell me I am not your customer! After we moved in, I tried contacting Keith, the owner, to discuss this for over a month. We had a very brief call the first time and he refused to return any subsequent calls. I left messages, communicated to installers to have him call me, and also came to the store twice before I was able to catch him there. His arguments continued to be the same, that I am not the customer and they do not feel they have any responsibility for the design being wrong since it was signed off on by the builders. When you spend $4,000 on showers and both are wrong, definitely shows a lack of attention to detail. And when you do something wrong and do not make it right, you definitely reflect the quality of the business you run and your moral values. The installer said the cost to replace this piece of glass would have been around $400. If word of mouth or a negative review costs them just one customer, that profit is probably three times the cost it would have taken to replace the glass. Just seems like it would have been the right thing to do.

I called Carolina Shelving because our plumber recommended them to me. (We initially had a really bad leak in our shower and it was caused from bad gaskets.) The estimator came out after a day and looked at our shower. He said that we will hear back from them with the total costs. After 2 days I had to call them and find out what was going on. They sounded like they had no idea what I was talking about. They said that they will call me back later in the afternoon. I waited two additional days for them to call and nothing. I called them yet again to find out when they will give me my initial estimate. (They never once gave me an estimate.) Finally after 2 weeks they sent two guys to fix the shower gaskets. 1.5 hours go by and they are finally done. After they leave I went up to check their work. NOTHING HAD BEEN DONE! Literally sat in my bathroom for that time period and did NOTHING. I called them and told them of my discovery and they said "we did not have the proper gaskets. ". They told me they will send someone else out to install the gaskets. A week and a half goes by and they finally send someone else. The technician was super friendly. He seemed like he knew what he was doing. However, the Gaskets are starting to come off. Not even a month after them installing our gaskets it is already coming down. This is not a huge project..One shower 5ft X 5ft. Here's the kicker.. we literally live in the neighborhood right across the street from them. Keith was..How can I put this lightly..unprofessional and should not be in business. I called them a total of 7 times to find out what was going on. Keith called me twice. I am the customer. I should not have to call to find out when you can do work so I can pay you for my services. I told them I am available whenever they can drive (or walk) across the street to my house. We are refusing to pay for the services provided until the job is done properly.

The work was done punctually and well. I would definitely use them again for a similar job.

This was a very small project, which should have taken just a couple of hours. It's been weeks and weeks, and we still have an incorrectly installed pantry. This project started when we called Carolina Shelving & Mirror, Inc. to come out, measure, and give us an estimate on a new pantry shelving system. Shaun the estimator came out, measured, then e-mailed a written estimate along with an extremely detailed, multi-page plan. Everything looked good, so we signed the contract and sent them half the total cost as the required deposit. Since this is our vacation home, installation took place in our absence. After installation, we received a telephone call from Carolina Shelving stating the job had been completed and they requested final payment, which we handled over the phone. Upon our return to our vacation home a few weeks later, we realized that every aspect of the pantry shelving was incorrect AND they had used scotch tape to "fix" some damaged laminate. The left bank of shelves should have had 7 shelves, it had 4; the center bank should have had 5 shelves, it had 3, the right "main" bank should have started 30" from the floor and have 2 wire roll out drawers and 3 shelves, it started 40" from the floor, had the drawers but only 2 shelves. We called Shaun, and he said they would send their installer back out to fix everything. Everyone was cordial at this point, as sometimes things do happen and you just have to roll with it. They were to order additional parts (the largest being the entire right side panel of the system to lengthen it to 30" from the floor) and call to schedule a second installation. When that call came, I specifically asked if all of the parts were now in stock and was told YES. I scheduled the installer and he came a week later. He immediately told me that he did NOT have all of the parts (they were never ordered). The installer repaired what he could (I am still missing a shelf for the left bank and the entire right side panel for the whole system). When I called both owner Keith and estimator Shaun to express my complete displeasure in a second failed installation, they were completely dismissive of their poor work and the fact that I wasted more than half a day of my vacation time waiting for the installer to get there, and then partially finish what he could. No apologies for two botched installations, no explanation for for lying about the parts being here, nothing. After talking to both Keith and Shaun, and I was most irritated at this point, we all left it that they would REALLY order the missing large piece of the cabinet this time, call when it got here to schedule a THIRD attempted install, and would come up with some way to "make it right", discount, additional shelving, etc. After more than five weeks, they still had not called, and my frustration and disappointment in this company was mounting. So I began checking into my unfinished pantry project. The estimator Shaun would not return my texts, and the owner Keith would not return my calls. When I called Keith again today, the staff person who answered the phone said "he's right here, who's calling?", but then came back on the line and said "Oh, he's on his other line". Rather than leave another message to be ignored, I said I'd be happy to hold on the phone until he was free, no matter how long that took. He picked up immediately. I asked him what the status of my project was, and he said he would order the part and fix it - HUH?? Wasn't that what he was to have done weeks and weeks ago?? In other words, Carolina Shelving had made absolutely no effort to order the correct parts and fix my pantry, even though they'd been paid in full for many, many weeks. Also as we discussed, Carolina Shelving was to have made some sort of apologetic offering (discount, additional shelves, etc.) to compensate me for their botched installations, wasted time and inconvenience, yet Keith acted put out when I mentioned this to him on the phone today. He was rude and unprofessional. Carolina Shelving acted in bad faith, has little credibility, installers who do repairs with scotch tape - the whole experience has been a nightmare for what should have been a fun little project. I will have them in for the THIRD attempted installation next time I'm at my condo. Wish me luck.

The estimate was provided quickly and with solutions to make the overall rooms look great! Once I contacted Brenda, she was immediately available to visit the property and provide samples and options for the mirrors and the shower door. I relyed on her expertise to select the proper size and framing for the mirrors. Also, for the shower door, she provided several types of styles and one that would work best within our budget. Because of her quick response, the job got ordered and installed quickly. I was very pleased with the results and the convenience of working with Brenda!