Personal Touch Cleaning Service

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I think they do a good job. They're easy to get in touch with. It's good to be able to talk directly to the owner of the company. They're also really flexible.

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***Updated 7/28/14*** In response to your reply, everything I said was truthful. Everything you said was also truthful as far as our communications. Unfortunately I wasn't happy with the service. You were wrong about what we paid our old house cleaner. We paid her $60 + tip for a 4 hour cleaning and $20 + tip for a 1 hour cleaning. That comes out to over $20 an hour and she did an excellent job. She made us happy for over 3 years. It wasn't until some life changing events in her life that she was no longer able to clean our house. That is neither her nor there though. We were not happy with the job you and your crew did. I found you on a website that allowed for reviews so I wrote an honest review of what I thought of your work. I am not going to get in an online war with you. I was not pleased. I did not lie in my review. Perspective is reality Sherri and this is my perspective. No need to go all Rambo on me or my wife in your response. I wish you the best of luck and I seriously doubt this review will put you out of business, but when you advertise on Angie's List you have to be aware that folks are going to choose you and review you based on their perspective of the work you have done. I have updated my rating to a D and not an F. The work was not 'Lousy' (an F based on Angie's List rating system) but was not 'Fair ( a C based on Angie's List rating system). I would say that it was better than 'Bad' too but they don't have a rating between D and C. **************************** Initially Sheri quoted me $350/month for cleaning our house which I thought was fairly high. She then immediately dropped the price to $280 and we settled on $250/month. Was surprised at how quickly she was to negotiate and then to have that drastic of an initial to settled on price. I felt like she was trying to gouge me from the start. We settled on a price and they came to clean. They cleaned our house 4 times over the course of a month. The first cleaning I saw spots on the countertops and my sons beds were not made at all. Sheri offered to send her girls back out to make the beds and wipe the counters down better. I told her not to worry about it. The 2nd and 3rd cleanings went the same way. Sheri offered to send her girls back out but I didn't make her. It was all small stuff that they missed. Dog hair here, spots on counter tops there, beds never made completely, etc. The 4th cleaning I took pictures and texted them to her to show her how poor a job her girls were doing and the following is communication via email of what ensued (this is unedited). Sheri <[email protected]>Jun 28to me Hi Ron, Sorry I missed your call, I was in the air at the time. I am about to catch another in a few. In response to the voice mail: they had the dog out the entire time they were cleaning and put him up before they left. I had been there for a short time going over things to make sure that things were covered. I did go over the spec list that I had sent to you and also the notes that I took to make sure that what we talked about I included on the list of things that we do. However, we only talked about wiping the kitchen counters down - only - on the short week, that is why they did not touch them. Putting the toilet paper on the roll is not something that we normally do, or changing the kitty litter box. I do understand that you want things done your way when you are paying to have it done I do too. However, the total of hours (I have them paranoid about missing anything) being spent on your job all month is costing me more than what I am charging you, it does not cover the expense for the time slot used. I am paying out of my pocket for the job. In order to keep the job on the books I will have to charge more, $110 whole house, & $85 half house. I understand that your last cleaner only charged you $10 an hour, and for the amount of time that she was there, that was really very cheap . For the amount of time and charge, I cannot keep cleaning your home. I'm sorry, I will be back Monday afternoon if you want to talk more on what we can work out something different. Thank you for allowing us to try to give you what you wanted. I don't normally cut and run, but I too know your budget. Thank you Sheri For All your Cleaning Needs:http://www.personaltouchclnser.com 864-314-4573 https://mybizcard.co/user/rate/515745/92d6fae8764b5d7ad89b3071337b64dc/ <response to her email> Our budget has nothing to do with the fact that we have paid for a service that has not been adequately provided. We paid our previous cleaner over $20 per hour, plus tips, for a job well done for three years until there were major life changes for her that prevented her from being able to continue to provide her wonderful service, but that is a moot point. Your employees spent one hour and fifteen minutes here on the "long day." So, that is less than 8 hours of work in 4 weeks for the $250 we agreed upon, equating to more than $30 per person per hour. I would have no problem paying this or more if our house received a good basic cleaning. The truth is that our beds were not made appropriately (the first week there were three beds that were not made at all), and our floors were never mopped thoroughly in four weeks. Our stairs, corners, and under tables/edges of cabinets were not swept or vacuumed thoroughly, and if the toilet seats were lifted, it was obvious that they were not wiped well during biweekly cleanings. The ledge in the master bath was never wiped clean in 4 weeks making me question whether the tub and shower were actually bleached/scrubbed, and our kitchen counters had visible missed spots after every cleaning. These items are not things that should have to be agreed upon in a contract for house cleaning regardless of a 'budget' or the amount of agreed upon payment. I feel confident that if this were your home, you would not be pleased either and would not be willing to pay any amount for the service, regardless of time spent. I, too, read through your initial proposal. There were items on it that we don't have in our home, such as a sliding glass door, which I found interesting. In addition, we never received a 10-point quality score card after any cleaning as a way to communicate strengths/weaknesses/needs. I appreciate your effort in trying to communicate so that our needs could be met, but since you are not committed to providing a reasonable service that results in a reasonably clean home, we will no longer be requiring your services. I am sure Sheri will respond with excuses and I did this and didn't do that. The fact is that I am a paying customer and her company did a poor job. We discussed and agreed upon the work that should be done before she accepted the job (the kitty litter included). Again, the simple stuff didn't get done (beds not made at all or sheets hanging out everywhere, spots on counter tops that they had 'cleaned', dog hair in areas that had been 'cleaned', just an all around half attempt). When I sent her the pictures of the work that had been done the email above was what I received trying to go up on me on the price. I was blown away. I hate to leave negative feedback but unfortunately this was our experience. I would not recommend her.

Great job!

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UPDATE: First of all, I am not confrontational either, however, when I hire a company to perform a service, i expect them to do what is quoted. Over half the items on the quote were NOT done. The two people that came to do the cleaning seem to just skim over everything. The outside of the fridge still had smudges and the ceiling fans still had dust and debris on them like they had not been touched. The base boards were not cleaned as quoted and most of the items in the kitchen were not cleaned. We had to ask them vacuum upstairs and get some cob webs off walls that were high up, and they said they did not bring the proper tools for that. I mean who comes to clean a house and doesn't bring a broom or an extension rod to clean tall spaces?? Anyway, I am extremely disappointed in the quality of the people that represent you. When you are a business owner, the customer does not want to hear excuse after excuse why something did not happen. Just make it right. We expected a professional cleaning crew to do the work and what we got was less than that to say the least. And yes, I was moving and boxes were everywhere but what does that have to do with the quality of your cleaning crew?? When I hear a bunch of excuses as to why something doesn't happen, it just shows the lack of professionalism. I am not trying to get something for free by any means, I have the money?I just don't like paying for something that didn't even happen. In response to the time scheduling, this is not my problem (yet another excuse), if you couldn't do the job then you shouldn't have said you could do the job. I know you were trying to accommodate me but Please no more excuses! Just do what is expected and quoted. Thank you.

This is a very new company and was recommended by a neighbor. My call was returned promptly and there was no problem getting scheduled. Business is not listed in phone book yet. Number to call is 843 605 1637

The crew at Personal Touch Cleaning are very nice and arrived on the day of our cleaning ready to go. I am very pleased by the while experience we had with their company. We were given an estiamte, which was very reasonable. We were schedule quickly and the clean team was very prompt as well as thorough. We look forward to having their service again in the near future. Sincerely, Sherrie G.

Very disappointed in the service. It took 8 hours for a quoted 5 hour job! We had to cancel our house sale showing for tomorrow, whereas my homemaker wife has to reclean almost everything.