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Founded 1991 • With Angi since April 2012
3519 Chipwood Dr -
Anderson, SC 29624
Service Provider Response
Thank you for the positive review that you have given us. I know it was a last minute add in for both of us and the crew that I had available that was in your area that day filled in to help out. I'm happy that we helped to make your special day a little more special as to take some of the pressure off of worrying about cleaning.Service Provider Response
Thank you (removed member's name) for the positive review that you have given us. We love to please our customers and treat them as we would want to be treated. Thank you for trusting us with the business and your home, we look forward to many happy years on both.Service Provider Response
Thank you for the positive review that you have given us. We love to please our customers and treat them as we would want to be treated. Thanks for allowing us to give you the free time that you deserve.Service Provider Response
If you can sit here and badmouth me and my company, ABSOLUTELY I have every right to defend myself when I have every txt and email that we corresponded and how you praised our work with the exceptions of a few things, but understandably because it was our first time there. (AS PER YOUR WORDS) Initially I quoted $80 per cleaning with 110 initial. You said was excessively high and we went around it SEVERAL time not immediately (have emails & Txt to back it up). I told him that I would work up some creative solutions, which we finally came to an agreement for his "3200" sq ft. 2 flr, Our 1st cleaning there was 3 of us there (me included) we were there 2.5 hrs = 7.5 man hours, each cleaning we had 2-3 on the job. Nevertheless, dead set on checking time that doors were unlocked & locked. (Not accurate for seeing how long it takes someone to clean) Our first meeting he was all about hrs with his previous cleaner and that she charged 10 hr and was there for 4 hr on the 1st clean and a 1 on the next. I kept telling him that I do not do by the hour I do by the job and we will be there as long as it takes. Yes, he would have all the toys picked up so we did not have to do that. "Hey Sheri. House looked pretty good today. A few things. Trashcans didn't all have trash bags (master bath and upstairs). Beds were not made, top covers were pulled up but not sheets beneath were not made. Toilet paper not replaced in bathrooms. (Was not EVER asked to do that and not something that is normally done) “We know that we have a lot of hair but the carpets just seem to have spots missed. Trashcan in kitchen was not put back correctly. I had to move trash out and reseat the bag and lid. Bed and couch pillows aren't how they go (I need to show you how we want them) I know these may sound picky but we have pretty much doubled what we are paying for a cleaning service. Next week I would like all counter tops to be wiped down not just the kitchen”. (This was all we agreed on in the proposal: Kitchen)The house really was clean so we were pleased. Just want to details paid attention to as well. Thanks.” “{removed member name}, I'm sorry that you are not happy with the work. I came by to check on the girls and to point out things that needed to be touched. The kitchen had been cleaned while I was there and there were not any spots on the counter at the time, I'm not sure where that came from, maybe splash from washing out a rag or something. I'm not sure. I can only see 2 of the pictures, the one with the floor vent, and the counter. I'm not sure what the others are. Pictures-they are worth a thousand words... and I "EXPECT" the small things to be taken care of as well. I went through the list of things that I sent you that we do on each week just to make sure we are both on the same page. I am attaching the copy that I gave the girls. I went through the time sheets on time spent on your home and in the past 4 week there have been 2 -3 people cleaning your house each week, totaling 22.25 man hours. I know the expectations that you or anyone else has when they hire a cleaning crew should be just that, what you want done-done. The normal charge for a house your size and what we do I would charge $100 weekly at least for the whole house, or $110 for bi-weekly, and for the half cleaning (vacuum, mop, make all beds, clean kitchen counters & trash)would be no less than $70. In addition, an initial clean, which we had 7.5 man hrs. I'm not sure what to say, I'm sorry. Did you get other prices to see the ballpark on charges? I would like to keep your business, however, I can't keep saying each week that we will come back tomorrow to fix what was missed, you should not have to go look to make sure that it is done to your expectations, it should just be done. Let me know what you want to do from here. Sheri” As far as the Proposal sec sheet…it is a generic form and I put an x by things that were to be completed on each cleaning. The hair that you spoke of on the last cleaning was because the dog was let out of the bathroom so that the girls could clean, they did not let him outside, he roamed the house…unfortunately the house had already been cleaned when they did this. It was always something that you saw was wrong with the cleaning as with the “SPOT", but, for "your wife" to say that the floors never were moped…. I really feel sorry for the next….next service that you hire! I BENT OVER BACKWARDS TO TRY TO PLEASE YOU BUT NOTHING WAS EVER GOOD ENOUGH, THIS IS WHY I TOLD YOU THAT I CAN NO LONGER WORK FOR YOU. AND YES, YOUR HOUSE WAS SPOTLESS---AFTER WE LEFT--EACH TIME, AFTER 23 YRS IN THE BUSINESS, YOU ARE NOT THE FIRST AND YOU WILL NOT BE THE LAST PERSON THAT WILL NEVER BE PLEASED. ANGIE'S LIST IS A GOOD TOOL; HOWEVER, IT CAN ALSO BE A TOOL TO PUT SOMEONE OUT OF BUSINESS THAT DOES NOT DESERVE IT. I HAVE DONE MY OWN RESEARCH ON THIS too. GOOD REMARKS ARE FINE AND WELL BUT HAVE 1 DISGRUNTLED PERSON SAY ONE THING, THEN THAT COMPANY IS BLACK MARKED FOREVER. IM TIRED OF BEING NICE ABOUT ALL THIS. IF YOU ARE ALLOWED TO PUT ANYTHING ON HERE THAT YOU WANT, THEN M A K E S U R E IT IS A L L THE TRUTH!!! Maybe I need to get on here and do my own type of service for disgruntled service providers, I'm sure that there would be a lot to be said on that!Service Provider Response
Thank you for your positive review, we treat our customers with the respect that we would want for ourselves. Thank you for allowing us to come into your home and give you the free time that your deserve.Service Provider Response
Thank you for you great review. We are going through some changes with adding on new clients and staff, once we all are settled into the right spots, the timing will all work out as well. Thanks again, it's customers like you that keep us in business :)Service Provider Response
Thank you for leaving us this great rating that you did. One thing that I need to add to this is that when myself and assistant came out to talk with you (last minute add on) the house was stacked with boxes up to the ceiling..which is understandable...you were moving. We walked around things with you and asked you questions as to what you needed and we made suggestions as to whether or not you needed it deep cleaned as in WASHING the baseboards and all the white work and inside and outside of the cabinets...You told us NO, there is no need for any of that, that you did not want nor need to do any of this. So we explained what we would do and told you if you agreed to what I send you that we would SQUEEZE you into the schedule on Thanksgiving week (this was the Friday before) because the New owner was moving in the next day. You agreed to what i sent you which was a basic move out, in which I listed everything. I re-arranged my schedule to FIT you in and told you that I would have to put you first thing in the morning. Well the day before, I called to confirm and told you that my crew would be there at 830 and you said "oh no, I can't be there until 11". So, I needed to move things around once more, putting someone in the 830 slot because she was not the only one on the books. So, cleaning day you tells me that you are running late when i called you to tell you that the crew could not be there by 11, that I had to replace her spot and the time frame was not the same... the crew arrived there at 1130 you got there at 1115. (and hours drive from our location) As far as the bathroom goes, I asked the crew and they said that it was a spot not the whole tub that was missed. And yes, the upstairs was cleaned as well, she kept following them around the empty house watching their every move and would not let them get to other areas without critiquing their every move. (They were there for 3.5 hrs) As far as the broom goes...she forgot it at the previous job... things happen...You had one she used...not a big deal. But what really gets me about this whole deal is that you never intended on paying for the job...You did not bring the money or check and had to find things to complain about so that you would have a reason to not pay. AND STILL YOU HAVE NOT PAID for your service. I even took $25.00 OFF the price for the missed fan and spot (ring, which come to find out he cleaned it before they left after she brought it to his attention) in the tub, and this is when your daughter told me that my crew had already gone, and they had not planned on paying for the service right then. This was not in the agreement. The daughter said they would mail me a check. I told the daughter that I will call the crew to go back to fix those few things-they had just left-and she said NO we don't have time... I sent you a very nice email apologizing for the things they missed and re-sent a new $$$ and your response back to me was VERY UGLY. Your job was completed as we discussed and The outside (porch & garage I just threw in). I am not a confrontational person and I will try every way possible to make my customers happy... but it has to be a two way street. I could not be on your job because I had others that I was doing as well. We are only human and mistakes do happen occasionally but that is no excuse to treat anyone the way that you treated them or me! If I could leave a SCORE for customers.... well...I will say this...we have to put up with a lot from some and we do not say anything, just bite our tongues. Customers are what makes any service, and if we talked to them like we are talked too we would not have a business. I am always learning something everyday, and with this job I learned---never to trust-even the little old ladies, get paid up front! I have been in business for almost 20yrs and I have had a MANY customers in that time, and I have run up against a handful that have not been happy...it would have been anyone, not just my company!Service Provider Response
Thank you for your great review,Service Provider Response
Thanks for a great response, we strive to do the best job.Service Provider Response
I have tried to get you to let me fix what was wrong, I never told you exactly how long it would take me to do a DEEP SPRING CLEANING on 3200 square ft plus windows, blinds and grout cleaning of kitchen, and 2 baths, I know better than to say 5 hrs. for that type of work. My time frame to start was said to be ABOUT 8, we were there by 830. Once there, we were told that we had a time frame to finish because of a showing & having a realtor take pictures, and that we couldnt run our vacuums between 1-3, which we did not realize that we would be under such time and restraints, this was never talked to me about a time frame to finish. When your wife kept coming down to see if we were finished, feeling very rushed even though we had been there as long as we were, we gathered our things, asked if everything was satisfactory and she said "YES, it looks great and smells wonderful, could smell it all upstairs". How come after we left was she not happy with just about mostMOST of it? I said many times I WOULD GO BACK TO FIX IT> over and over again I offered this to you via phone and emails. I have NEVER EVER had a negative in my 22 years of doing this. If something is not done right, normally an offer to let come back to fix it is at least granted. The kickback from the last round from the buffer must have sprayed across the bottom of the cabinet and when it dried it turned white...Baking soda, not wax. The cabinets were all cleaned prior to that last buff, and I did the last round because I wanted to make double sure that the grout was as clean as it could be because that was what she wanted most, and as far as the Throw covers not being folded in a pile instead of laid across the corner or back of furniture was the stainless appl. which streaked once the solution dried after we left. I just felt that we didn't have that last few minutes we needed to do that final walk thru to make sure it was all complete before we left. If I would have known she canceled the showing we could have, at least since we were already there, have done that final walk, but since it was almost time for the realtor to be there, we didn't. So, I don't think that this is a fair call for what you did here by grading me with an F, really? If I refused to come back and said oh well... then by all means, and F is deserved. But we all worked very hard to give you that clean house from top to bottom for your sale. Yes, it took longer, but most would rather us be there longer than not. I'm just sorry that you feel the need to post such negativeness about ones lively hood when you hadn't even been there to see the rest of the house. I can't say it enough, I'm sorry, I tried to satisfy, so from here, I don't know.We are natural based service company, our products are safe to both humans and pets. We use mostly natural products to clean carpets and upholstery. - Chem dry is number one carpet cleaning company in the world. - We specialize in cleaning sofas, rugs, mattresses, chairs and do better than anyone in the industry. - We remove 98% of allergens in clients houses and 89% of bacteria.
Angi Certified
2022 Super Service Award
MaidPro Cleaning is committed to providing thorough house cleaning services for our valued customers. We service maintenance and deep cleans. In order to accomplish this goal, we adhere to strict standards that remain consistent across the board
Angi Certified
Finishing Touch carpet cleaning is a family owned business and I am born and raised in the Atlanta area. My family has owner a home services company for my whole life and now it is time I start one! We put in a lot of hard work to ensure each house is an elegant home. I work with each customer individually to assure satisfaction and we do interior projects both repair and service. We look forward to assisting you in your home and thank you for your interest in our business!
Angi Certified
Inside: Ultra/Spring/Move-In/Out Cleaning, Deep Cleaning, Initial Cleaning, General Cleaning: weekly, bi-weekly, & monthly. Special Event Cleaning - Call for special cleanings New Construction Cleaning, Remodel cleaning
Carpet Cleaning: I sub out all carpet cleaning jobs
Personal Touch Cleaning Service is currently rated 4.3 overall out of 5.
Personal Touch Cleaning Service is open:
Sunday: Closed
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: Closed
Personal Touch Cleaning Service accepts the following forms of payment: Check, Visa, MasterCard, Discover, PayPal
Yes, Personal Touch Cleaning Service offers free project estimates.
Yes, Personal Touch Cleaning Service offers eco-friendly accreditations.
No, Personal Touch Cleaning Service does not offer a senior discount.
No, Personal Touch Cleaning Service does not offer warranties.
Personal Touch Cleaning Service offers the following services: Inside: Ultra/Spring/Move-In/Out Cleaning, Deep Cleaning, Initial Cleaning, General Cleaning: weekly, bi-weekly, & monthly. Special Event Cleaning - Call for special cleanings New Construction Cleaning, Remodel cleaning
Carpet Cleaning: I sub out all carpet cleaning jobs