PuroClean Disaster Restoration Service

I could not ask for a more seamless experience. Carl came to the house to assess the problem and Holly did an amazing job putting an opening in the ceiling taking care not to damage my new flooring and newly painted walls. Holly was exceptional in the entire process and arrived to the house every day at exactly the time she said she would to take the readings needed for the moisture/mildew removal. A fantastic company to work with in a stressful situation!

It's truly amazing to me that in the midst of a disastrous flood in our home, that I have such good news. Holly Hearn, from PuroClean knocked on our door and made everything right again. With her team and their non-stop commitment to getting our home cleaned up, was so inspiring. From assessing the damage, working with our insurance company, packing valuables, cleaning and repairing, it was a seamless, non-stop commitment to us. I'm so impressed with their dedication. Holly and her crew are amazing. Thank you for giving us our home back!!!!

Appointment set up quickly, prompt arrival, crew was need. Job was done well. This is the second time I have used Puroclean and will recommend to others.

Very professional company. From the beginning to the end of the job everything was handled in a professional manner, with professional trained efficient staff and management kept me informed at all times on the status of the works.

They were on time, under budget kind and professional. I'd recommend them to family, friends and anyone else who asked!

We have a high water table and a sump pump, and in 19 years have never had a water problem in our basement.  A couple of weeks ago on a Thursday morning when we woke up to 6 inches of water in the basement!  We knew that something must be wrong with the sump pump and it ended up that the filter was clogged plus it wasn't powerful enough to deal with the sudden snow melt we had after records snow accumulations this winter.
We called PuroClean and they gave us a quote over the phone, which we accepted and they were there within a couple of hours.  They set up their professional-grade sump pumps and quickly got the water out.  My husband was able to go out and buy a new sump pump while they were pumping out the basement.  They left their sump pump in place overnight, so my husband could set up our new sump pump.  By Thursday night, we were down to wet spot on the floor -- 6 inches of water gone!  My husband got our new sump pump set up and working Thursday night, but it was a relief to have the PuroClean pump there as a back up in case anything went wrong.
Friday morning they were back on sight to spray for mold and set up 4 massive dryers and a dehumidifier.  They also removed what had been cardboard boxes of books and other water-logged items we needed to remove.  By Saturday, we had dry spots appearing and we were able to move remaining plastic storage boxes onto dry spots to make sure that "hidden" wet spots dried out.  On Monday morning PuroClean returned to test the humidity in the air (it was fine) and remove their equipment.
Honestly, I can't imagine us dealing with this situation without the services of PuroClean.  They were professional, knowledgeable, kind and considerate.  We were overwhelmed and exhausted by the water in the basement and the staff at PuroClean helped immensely. 
Like most reviewers, I hope we never need the services of PuroClean again, but it we do, they'll be the first call we make.  Will certainly recommend their services to family, friends and neighbors who find themselves in similar situation.

I contacted the company after finding them on Angie's List, Chris came out right away and took a look at the job, had a quote ready quickly, and after signing off with the insurance company we were scheduled to begin work at the end of January. There was a blizzard in the area, and due to snow in the backyard they were going to delay, as the original plan was to seal off only the back two rooms that were effected, and remove materials through the window. With the amount of snow in the backyard, that would be difficult, I understood and was told they'd hold off a week, see how the weather goes, and be in touch.

Weather did not improve, noone can control that, but they can control how they address a bad situation. Rather than contacting me, as promised, I was left in the dark for a month. It's now March 5th, and after 3 separate times being told they'll call me back, and 3 separate times receiving no call, I called today and was told to try and look for someone else.


Update: Chris called me on this and and apologized for the communication issues, he explained an alternative plan for doing the work that needed to be done, and we went ahead and scheduled it to begin next Wednesday. In the end that's all I was looking for, a little communication.


I'll update this again when the work completes based on how everything works out. Am leaving my original review intact as everything there is still true. For now I'll move all the ratings to N/A.

Final update: work was completed today, Nick came by to pick up the air scrubber and other equipment. Was a delay in completion due to failing the first air test, but holly did a great job creation communicating the problems and came back out quickly to remedy it. All in all, I'm happy with the end result, just not the lack of communication before it. Mistakes happen and the situation was remedied. I'd feel comfortable giving them another chance if the need we're ever to arise.

PuroClean came to my brother's rescue!   A huge thank you to Frank, damage specialist, and Christ Stanford, the owner.  After a valve broke in the baseboard, water poured into the first floor and the basement of my disabled brother's home.  PuroClean, recommended by our plumber as the only company he trusts, were there within minutes.  Frank assessed the damage and he and his crew worked tirelessly and efficiently to prevent any further problems.  Lea, the office manager, was beyond courteous and Chris, the owner, was the consummate professional: knowledgable and experienced.  Thanks again, Puroclean!   Your 5-star rated is well- deserved.

Reviewed the basement for mold

They did a very good job of cleaning everything out and getting rid of the mold. Musty smell disappeared.  We later had it insulated.

They were very thorough.  They moved everything to get into corners and did a good job. 

Ray came on a Sunday to help us before attending a wedding that afternoon!
This company and its staff are unbeatable. Excellent work by pleasant reliable people.
We had used their services just
a few weeks earlier because we had 18" of water in our basement caused by a stuck sump pump.
Ray took our situation to his boss and the company gave us a break on the price of the cleanup.
We are so grateful and cannot thank you enough? THANK YOU Puro-Clean!
P.S. Do you cover damage from a plague of locusts? We are expecting a third disaster soon.

They came the same day we called. They extracted the water form the basement and carpet. They opened the walls and removed the wet insulation.  They installed fans and big commercial dehumidifiers to remove all the moisture from the basement. They left their equipment in my house for 48 hours and then came back and tested the humidity level before removing everything.  When the repairs to the walls and floor were completed, PuroClean came back to steam clean the carpet. They were very professional and did a great job.

Great! It was an awful experience, ruining our furnace and washer & dryer and lots of "stuff" but the pleasant staff from the receptionist to the project manager, Ray, to the technicians who did the actual work (Holly and Jason) it was a good experience for us. They were so helpful and professional and compassionate. We recommend this company highly. Excellent work!

Chris and his crew were excellent. They responded promptly, cleaned up after each visit and made a traumatic experience much more pleasant. I highly recommend them!

Our finished basement was flooded with an inch or so of water from Tropical Storm Andrea.  It was on a Friday night.  Chris came out the very next day (with his wife in the car as they were headed to the Cape!) and gave us an estimate.  We asked if he could wait until Monday to do the work since we had out of town guests that weekend, and he said it would be okay since they would be removing the damaged materials anyway.
Two employees came out as scheduled, removed what was necessary and were very accomodating as far as where they were moving things and managed to work around a very large aquarium I had.  They set up blowers, fans, and the most enormous dehumidifier I have ever seen.  The next day another employee came to check humidity levels (still high) and the following day Chris came back to check levels which were good so he removed the equipment.
We were given lots of advice and suggestions to prevent this from happening again. 
I have never dealt with more professional, courteous, helpful people in my life.  This is hands down the most pleasant experience I have had in having any sort of work done at my home, despite the really aggravating circumstances.  I would not hesitate to hire Puroclean again.  We were extremely impressed.  It's obvious that Chris works very hard to make sure this is the case with his customers. 

Phenomenal! They were here right away! The whole crew was unbelievable! They had to take up the flooring and remove the walls and insulation. They treated everything to ensure I wouldn't have mold problem. They were just wonderful to work with. They did the work the first time my condo was flooded, and so I contacted them right away when it happened again.

Up p-

these guys were personable and professional. they answered the call right away and were great to work with. they always called before they came by to see if it was a good time or not. will def use them again if needed.

I woke up one morning to find that my boiler had cracked and flooded a portion of my basement.  It took Logan about 20 minutes from the time I called to get to the house and start pumping.  He was very courteous and professional, explaining in detail what he was doing and why, and what it would cost to finish the job.  (His initial no-more-than estimate was higher than the final invoice.)  The owner, Chris, came back the next day right at the agreed time to pick up the dehumidifier and air movers we'd left running overnight, explaining to me in detail what I needed to watch out for to keep any mold from growing.
The invoice was delivered to my email two days later, followed by a paper copy in the mail.  Overall, I was very satisfied with this service.

We had a bad leak in our boiler, which caused some water damage in our finished basement.  Since it was a small job, probably less than our insurance deductible, I wasn't looking for a complete professional cleanup.   Chris was very understanding, and he gave me some great tips and professional advice on how to dry everything out myself.  His crew came back the same day to roll back the carpet and remove the wet carpet pads for me, and give me even more tips.  I was very pleased with the whole process, and Chris and his crew were a pleasure to work with.

From the initial contact through out the job, they were extremely prompt and professional. We were extremely pleased with the work performed.

During the days of clean up Chris stopped by to introduce himself and to ask if I was satisfied with the work. Logan also kept in touch during the process. The total cost is really an estimate because PuroClean took a check for the deductable and is billing the insurance company. I would recommend PuroClean, Chris and his crew. Good job.

Chris (the owner) and his guys were very courteous from the start. We had water in our basement from the heavy rainstorms and we were concerned about what would happen after the water was gone. We cleaned out the water ourselves and Chris's men opened up the walls and put fans, a big air filter and a huge dehumifier in the basement for 5 days. He checked it daily with a moisture meter to see if things were drying out. After the 5 days he said everything was dry so he took the equipment away. I was very concerned about getting mold behind the walls and now I don't have to worry about that anymore. Now I just have to put my basement back together.

Chris from PuroClean was very helpful on both occasions. I was frantic when I placed the call, there is nothing worse than have raw sewerage running through your finished basement. Chris was in our home within one hour of our call to him, which was late on a Sunday evening over Columbus Day weekend. (it was after midnight when he left for the night and returned first thing in the morning). He worked tirelessly to get the situation under control before he left for the evening. The crew from Puroclean worked in our basement pulling up carpets, flooring and woodwork that was damaged. They returned daily for over a week to dry out and sanitize all surfaces that were effected by they water. Chris is very thorough and knowlegable. We were very confident when the job was finished, we knew we would not have any mold or bacteria problems. We would highly recommend this company to anyone who finds themselves in the mess we did. Both times we used this company they were extremly professional, compassionate, reliable and trustworthy. If you are ever in need of these types of services to not hesitate,call Puroclean. You will not be dissapointed!!!!