Masters Building Technologies Inc

My husband and Imet the business owner, Steven Golotto, at the RI Home Show in March of 2015 and made an appt for an estimate.  He contacted us within a week and came to my home with his business partner, Bruce, to show us his product.  We liked the windows and negotiated a deal.  My mother was also looking to replace windows in her home and negotiated a deal at this same meeting.    
3 out of 10 windows installed in my mother's home were defective.  You would think that the person installing the windows should have noticed the very visible defects and NOT have installed them, but they did anyway.  We did not notice the defects until after we arrived home from work and they had left.  Also, A picture window that was supposed to be replaced was re-ordered due to improper measuring the first time and when it was finally installed, a hole was drilled into the frame "by accident".  
We contacted Steve to inform him of what had happened and that we were unhappy with the finished product, especially since he had stated that he would be supervising the work each step of the way.  He finally came out to inspect the work a few weeks later, citing injury/illness as reason for delay (which is understandable).  He discounted some $$ off the picture window and promised to fix/replace the defective windows ASAP.  My mother's mistake - paying the remaining balance, because she trusted his word.  
We have not heard from him since then.  We continue to leave him voicemails and text messages on his cell phone, to no avail.  When we attempted to call the company line, a woman answered stating she was just the company's "answering service" and would forward the message.  She is the only one that answers every time we've called.  We looked up the business address and a 3-tenement apartment pops up on the satellite image.  
It should go without saying that this so called "business owner" can not be trusted.  Very unprofessional and only out for you money.   

UPDATE #2:
Windows, sliding doors and front door are finally finished.  The installers did a fantastic job.  The windows we ordered were not the ones we received.  We ordered the SoftLite Pro window and received the Imperial LS.  The LS is a better made window as it's one of the upper tier SoftLite windows but with the standard glass package ends up with a slightly higher u factor (0.28 vs 0.27 for the Pro).  Plus, the opening is a little smaller as the Pro has a thinner sash.  But it really isn't enough of a difference to gripe as the windows look terrific.   SoftLite offered us a credit for the rebates so we could purchase a new AC unit that would fit the narrower sash, which was a solid gesture on their part.  

The sliders we ordered were not even offered by SoftLite.  So we ended up with a triple pane 0.26 u factor slider for the cost of a double pane 0.27 u factor (which is not made, it's actually a 0.28 u factor double pane slider).  The sliders are seriously heavy.  I'd recommend anyone considering sliders to get the triple pane slider since it's all glass, there's a lot of heat transfer - better to have the extra protection here.  

The ThermaTru door had a couple cosmetic dings from the manufacturer - extra caulk, a slightly cracked frame.  Again, easy enough to just fix those issue than to get bent out of shape about it.  

All in all, it wasn't the smoothest job and there were real communication issues.  The owner had other issues he was dealing with so I can understand it to some extent.  Still, as a business, communication is key.  The installers were great - really courteous, really professional.  They worked right through for two and half days to get the windows and front door done.  Then came back for another full day to do the sliders.  

Most contracting jobs will have problems - this one had more than it's fair share.  But the key is to acknowledge the problems and make them right.  They did that.  And in the end, the product - the whole reason for the job in the first place - turned out beautifully.   


UPDATE #1:
Received a call from the owner on Monday, 27 July.  He acknowledge problems and is trying to make things right.  There were very real issues with communications, scheduling, and ordering as the sliding doors we ordered were only just submitted on Monday 27, July, even though we ordered them back in early June.  The 4-5 week project we were quoted will end up being an 8-10 week project and the window and front door portion will be installed (I hope) the first week of August.  I will continue to update as the project progresses.  I'm hopeful the worst is over.

After calling several times to find out the status of our install, since we were a few weeks past the original time quote and I still hadn't been contacted, the run around started on 17 July.  Apparently the windows were manufactured and were shipped to the contractor but there were no sliders.  In fact, no one seems to know where the sliders are or if they were ever ordered (I say apparently because I have no way of knowing or verifying this) .   Still, the windows were in so we were told we would be able to at least get that portion of the job done and when the doors were available, they would come back to do those.  The first date we were told they would be installed was Monday, 20 July.  The owner, Steve, called and asked me to call him to confirm the Monday install.  That call was on Friday the 17th and I returned his call on Saturday AM and left a message saying that Monday would be fine.  Monday AM I still hadn't received confirmation about the install so I called Monday AM.  The installer was doing another job and he wouldn't get to me until the following week (27 July).  On that call, I was also told that Steve would get to the bottom of the mystery of the disappearing slider doors.  I have called 3 times since Monday the 20th to get an update about either the window install or the sliders.  It is now Monday, 27 July and I still have no idea if my windows will be installed or if the sliders we ordered and paid for were ever actually ordered.

They were great to deal with. Everything was done exactly the way they said they would do it.
They offer the best value for the dollar, by far.

I had Masters Building Technologies vinyl side my home. They were very courteous and professional. I am so glad I went with this company. There are so many companies out there but I knew this one was different from the rest. I am so pleased.

I had replacement windows and a new roof put on my house. After meeting with several companies I decided to go with Masters Building Technologies. I haven't regretted it for one minute. Everything went smooth and they did an excellent job. I know I made the right choice.

After speaking with three window companies, I decided to hire Masters Building Technologies after Speaking with the owner Steve

who was very knowledgeable about his product and assured me he would  personally oversee the process I felt confident in

hiring his company, and I`m glad I did totally professional. The crew was clean , neat , and prompt. and very respectful, and for the

the windows I was very pleased with the quality and price and there were just as Steve explained.

I had Masters Building Technologies replace my roof which has 2 separate peaks and a rubber roof on an addition.  The architechtural shingles look great and endure longer than asphalt shingles.  They also replaced 2 ceilings in the bedrooms.  The difference between the old popcorn ceiling and the new plaster ceiling is beyond comparison.  They roof took one day and the ceilings took another day.  The were on time and the work was impeccable.  I had such a good experience I am now hiring them  to replace the popcorn ceiling in my kitchen with a plaster ceiling and expect I will have another stellar experience.

I needed 22 windows installed using lead safe procedures and was referred to Steve and Masters Building Technologies by a friend. I couldn't be happier with the work performed and the personal attention we received. Steve and his crew showed up on time, did everything they said they would, were very clean and considerate and completed the job exactly as he had described. I would recommend them to anyone who needed any work done as we received a high quality product that was expertly installed with no hassle whatsoever.

They did a great job.  The windows look great.  They came when they said they would.  It cost as much as they said they would.  They made sure we were satisfied.

Work was done in a professional and timely manner.  All aspects of the job were clearly explained.  Crew was punctual, extremely efficient and cleaned up after themselves.  The quality of materials used is very good and all questions and concerns were answered and resolved promptly and courteously.   Highly recommended.

Beautiful job with everything they did. AND perfect clean-up!  The yard looked better after they finished than before they started!  Very responsive. Started on agreed upon date.  Arrived on time every day, and completed ahead of schedule. Highly recommended! Will use them again.

The owner was here himself for the estimate and came up with a reasonable number.  His crew showed up on time, as scheduled, and they were able to finished most of the job in one long day, returning on a second day to complete it.  It's been several months and no leaks.  The new roof looks great. The owner was here for most of the work and he took a personal interest in everything being done.  His foreman supervised when the owner left.  His crew did a fine job.