Apple Store Providence Place

They're great at taking time with you to help you know all the facts about their product so you make an informed decision before purchasing equipment. Apple products are the best and they're not ashamed of that fact. Since they are up front about that they are not pushy trying to make a sale. They know they have the best and it's simply your choice if you want some. The tech staff is very knowledgeable and do not speak down to you if you have questions. About the only thing I hate is that dratted mall. I always feel like I'm about to be mugged when I exit into the parking lot. I said that once and one of the sales staff walked with me out to the car to help protect my purchase.

I have had several trips to the store for warranty work. Each time they have replaced the defective product with no issues.

They did a great job. I would use their services again in the future.

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This store is extremely busy. They don't take walk-ins, you have to have an appointment. Call or go online in advance to get an appointment. We did not and had to make an appointment for 3 hours later. This is in a beautiful mall, so killing 3 hours wasn't terrible, but if you don't have that kind of time, make an appointment. Once we got in, the technician took our iphone in the back, came back in 10 minutes and said it was definatley defective and gave us another one. Brand new and no charge since we were under the one-year warranty.

He has been more than wonderful. He has followed up to see if I've had any problems or needed any help. He knows I have been a Mac user for many years and know everything about them. He is very responsive and helpful. I wanted them to take back my monitor and give me a credit for it. They didn't think they could but I got a number to call and they eventually did. I got exactly what I wanted and I was extremely happy. Their service could not be better, and Josh is still calling to see how my computers are going. I thought it was impressive that they listened to me and made an exception to their own policy. Macs are expensive but I will continue to use them.

Whether one makes an appointment for their "genius bar", repair services or the individual (one on one) training, this facility has always come through with considerate, wise and helpful staff members whose knowledge and resourcefulness never cease to leave me awestruck. The individual training package ("One to One") is an especially good bargain and the quality of their training is excellent

The tech support staff in the store checked out my old computer and told me I had a hardware problem that would be expensive to fix, given the age of the computer. As it turns out, they were incorrect and it turned out to be a software problem. When I later explained this to a manager, he was courteous and agreed to refund the money spent on the new computer even though it was past the normal 14-day return period. I found most of the staff there very knowledgeable and quite willing to treat a customer well.

The trainers so far have been excellent. They are patient, they listen to you and try to answer the questions you pose and they make an attempt to design each lesson around your needs and your level of comprehension.