TSI

Awful Experience!!! I would give them negative stars if I could! Transit Systems is a terrible company with horrible customer service, and they subcontracted with an even worse company called Metropolitan Warehouse & Delivery. I paid $1,500 for 'white glove service' to have a dining room table, 3 table leaf extenders, six wooden dining chairs and an antique sewing table moved from Memphis to KC. The guy showed up and stacked the furniture on top of each other in the truck without any packing material (no blankets, not bubble wrap, no cardboard) just wood touching wood. My brother-in-law took pictures, and wouldn't sign the paperwork. The guy got mad, shut the truck door and drove off with my stuff. We called both companies and they said they could not do anything until the stuff arrived. It took 3 weeks for the truck to arrive and they sent an email saying it arrived at a warehouse in Nashville but would not tell me what condition it was in. It was delivered two months later in pieces. All the broken table legs and chair arms and broke table leaf dumped in a box with no padding and the box had all kinds of rips and wholes in it. All of my chairs were scratched up, there was a huge round water mark, where some idiot set a drink on my sewing table. And it is now 4 months later and I can't even get them to return my email or phone messages. I'm having to take legal action. They hire people who are inept of doing their job well and lack integrity. Businesses are run from the top down so that tells you a lot about the kind of people running both companies... ZERO INTEGRITY about doing the right thing for their customers & ZERO CUSTOMER SERVICE!!! Don't use them. You will not get the service you pay for and have damaged furniture on top of that.

Biggest mistake of my life! Do NOT....and I repeat.....do NOT hire this company under any circumstances!! I spent $530.76 to ship 4 storage bins and 1 cardboard box across the country, and all 4 storage bins arrived damaged, with large gapping holes in them, and the 1 cardboard box went missing for a week. When it was finally discovered, I cannot tell you how damaged the box was. It seriously looked like a couple of orangutans got a hold of it and tossed it around (that's probably exactly what happened, actually). TSI is the most UNPROFESSIONAL moving company EVER! I can't you how appalling it is to entrust a company to take something valuable across the country for you, only for it to end up completely destroyed in the process. The photos speak for themselves. PATHETIC company. F.U.

If I could give TSI -10 stars, I would. Awful service, worst customer support. I have paid $800 for white-glove delivery of a mattress from MN to IA. They took my money and assured me delivery would be approximately 3-4 weeks after pick-up. It is now 5 weeks later, the mattress is still in NC, with no delivery date even scheduled. TSI takes ZERO responsibility. They told me to take it up with Rick Ships, their subcontractor. I spoke to Rick Hill, from Rick Ships, and he said for MN and IA, it ALWAYS takes a minimum of 5 weeks, with normal delivery timeframes closer to 7-8 weeks. TSI LIED TO GET MY BUSINESS. Under no circumstances would I have hired TSI if they had been honest and told me the truth about delivery timelines. Stating "All orders are subject to extended time frames" does NOT let TSI off the hook for lying when they know the delivery will take longer. You do NOT get to tell customer it will take about 20 days when you KNOW it will be a minimum of 5 weeks. Total and utter BS. I am filing a small claims suit for reimbursement for shipping and the mattress.

We were assured it would be repackaged with blankets or some other padding before it was shipped to Atlanta. It was never repackaged, no additional padding was provide only the original plastic wrap and cardboard. When it was delivered, it was deposited upside down and broken. Although they did repair it, they refused to discuss a reduction in price because of their failure to package it as promised.

They were excellent! I would definitely use them again in the future. I was always in contact with them, they were very nice and respectful.

TSI underpromised and overdelivered: they provided extremely quick, extremely conscientious service from the placing of the order through the packing and shipping process off a tall mountain in North Carolina.

There were so many items broken. The only items I haven't found broken was the China. When I called them about getting something for the broken items they said that I didn't pay for the "White Glove Service" so they wouldn't package any of the glass material. They say in their website that they will take care of everything for you, which is also stated in my Terms and Conditions that I have signed. These are things that I can not replace and they are broken. There were things that had belonged to my mother that were also broken. I trusted this company and it was a bad decision.

Everything was completed well and quickly.

From the first phone call to the final delivery everything went very smoothly and efficiently. We were very happy with the service and would definitely use again.

Very well. Because the rug is extremely heavy we paid for their 'white glove' treatment, with a discount because we are Angie's List members. The woman I initially spoke to on the phone (from Transit Systems) was knowledgeable and helpful. The men from Ricks who arrived to roll the rug and remove it from my house were also very informative and reassuring (I was a bit worried about shipping my grandmother's antique carpet). My sister was very pleased with how things were handled at her end - they called her repeatedly with updated information on the carpet's arrival, were very obliging, and it arrived in perfect condition.

AWFUL moving experience. Unprofessional, overpriced, incompetent. I didn't realize this company hires out to several moving companies. The company that was selected for us, Don Farr, arrived 2 hours late, started an additional hour late after arriving, and moved so slowly that me, my babysitter, and housekeeper had to pitch in to get out apartment packed by the end of the day. ( I was still charged for a "full pack," minus $175 for my trouble). The movers had to return a second time because they did not get the job done the first time. The second time they came, the diver called the night before to change the pickup time by 4 hours later. When I tried to tell him that wouldn't work, he hung up on me. When I called the company to remedy the situation, no one was able to help, as it was after 7pm. Many, many items were missing and damaged, boxes were mislabeled and improperly packed (ie: glass artwork on the bottom of a box with heavy items on top!!), and a new sectional sofa was damaged beyond repair. I cannot emphasize enough how poorly this company performed and I will stop using Angie's List for this reason because the vast majority of reviews were positive. Overpriced to boot.

I am disappointed that I cannot give a positive review to Transit Systems, but I have to be honest. My initial interaction with the company was very pleasant and informative, and given the positive online reviews, it seemed obvious that Transit Systems was the right company to transport a trunkful of goods from San Diego, CA, to San Antonio, TX. In our initial conversation, Isaac estimated that it would take about 3 weeks for the items to arrive, and he was very reassuring that the move would be done professionally. After taking my credit card information and promptly charging my card on February 8, Isaac said that he would call with specific information about pickup and dropoff times within a couple of days. That is when the delays started. Isaac originally estimated that my goods would be picked up within 2 weeks, and after hearing nothing at all from him for three weeks, I left Isaac a telephone message because he was out of the office. He never called me back, but two days later, I received a call from Nancy, who said that the pickup would be the following Friday at about Noon. The pickup was indeed on Friday, but almost 3 hours later than the original estimate. Because of the faulty estimate, I had to skip an important luncheon. Instead of attending, I sat at home watching the time go by. Once the drivers finally arrived, they were very polite and professional. They carefully assessed the trunk itself, and they moved it into their truck with care. My impression was that it would take them about 2 weeks to get the trunk to San Antonio. Instead, it arrived in about 3 weeks, but it was in very good shape, and the drivers were just as polite at the end of the trip as they had been at the beginning. Because I was charged over $650 on February 8 for a “three week” delivery that actually took six weeks, I realized that I should give Isaac a chance to make amends rather than simply write a negative review. So I left a message for him on March 31 describing my experience and asking that he return my phone call. When we talked, he agreed that it would probably be appropriate to provide some compensation for the delay. However, it is now two weeks later, and although I left a second message, I have not heard back from him. All I have received is a request from Transit Systems that I write a review of my experience with their service. As you can see, it was a very mixed bag.

The company was responsive and easy to deal with when I arranged the shipping. The truck arrived on time, and the cartons were delivered within the time range that was promised. Then the problems started. About half of the boxes were crushed, and the damage was extensive. I contacted the company to report the damage and submit a claim to their insurance, for which I had paid extra. Then the questions started. They asked for photos, which I sent them. On 11/6 they asked which items were damaged and what boxes they were in. So far so good. Then, two weeks later, they asked for the same information. I told them I had already submitted it, but I submitted it again. On December 2 I emailed them to inquire about the status of the claim. The next day I received an email saying that in order to file a claim they needed 1)proof of the value of the items, 2) pictures of the damage, and 3) pictures of the packaging. Remember, I had already sent them #s 2 and 3. And how do you prove the value of items you have owned for years? I assumed that the value of the items would be what I insured them for. (I had only insured some of the stuff, and the value I insured them for was less than the items were worth.) By December 7 I had sent them 7 emails with photos attached. For the items I had had for years I sent proof of replacement value. The total was $625. I had been told that there was a $50 deductible, so I expected to get $575. (My total loss was over $2000, but some items were not insured and others were under-insured. I received confirmation from the company that all my information had been sent to the proper department. Two days later I received an email stating that before they could proceed with my claim they needed to know how the boxes were packed. Another stalling tactic! However, I sent them detailed information about how I had packed the boxes. In fact, I had packed them very carefully, with bubble wrap, padding, double cartons, Over the next month I heard nothing despite leaving several voice mails. On January 11 (about three months after the service was provide) I received an email stating that they would pay $160, rather than $575, because the items were "under-insured" Their reasoning was that because I had insured the items for less than their actual value they would further decrease their payment by the percentage between the the amount I had insured them for and their actual value!! I wrote back, explaining that I didn't expect to be paid the full value of the items since I had insured them for less than their value, but I did expect to be paid for the fraction of their value that I insured them for. Their reasoning was clearly fallacious. They twice reduced the amount they would pay. I emailed back explaining their incorrect reasoning. I received no response. After several weeks I emailed the president of Transit Systems, Cris Smith, who has a very sincere video on the first page of their web site, promising "a truly great customer experience." I did not receive "a truly great customer experience." In fact, my experience was a nightmare. I fault them on two accounts. First, my items were not handled with even a minimally expectable level of care. Second, once this was pointed out to them they did not meet their obligations to help remedy the situation.

Scheduling the shipping was easy. The woman I worked with was very professional and helpful. She even sent me here name and number via email so I only had to deal with here throughout the entire process. They arrived on time for the pick up then very carefully disassembled and wrapped the dining room set. Everything arrived in Ohio in perfect shape. They unloaded everything for our daughter and assembled the hutch and table. I have never done something like this before but it went very, very smoothly. Everyone I dealt with from placing the order to the pick up and delivery were very nice and very professional. I would highly recommend using this company if you are considering moving items across the country.

Was relatively easy - we discovered that a pickup and delivery for 1 large item is not easy to accomplish. We appreciated the service that was provided.

At first it was hard to find someone to do this as major moving company's don't deal in this small of a load. I found Transit System via internet search. Their website is comprehensive and telephone contact (Carol) was helpful explaining things and once we contracted, gave me her personal desk phone to bypass the operator. It took a little while to get picked up (they tell you this), but was notified a couple days ahead of time. The items you ship might go via more than one carrier to its destination and if speed is essential, this might not be best. But it made it there safe and sound, which was our main concern, not speed. Overall, they were good to work with.

I called and inquired, I brought the box to the shipper in Houston, and the rest was simple for them. They specified to top load the item, to it arrived in perfect condition. Thank you.

It was an excellent experience from start to finish.

It went perfectly! They picked up the boxes in Florida as scheduled, and I was shocked to get a call two nights later to say that everything was ready to be delivered to my home. Merritt, our driver, lowered the boxes in our driveway, and my son and I opted to open them ourselves. We opened the zebra's box first, and he arrived in perfect shape! The pictures were all intact, and I couldn't be happier with the seamless move. I wish I had used them long before I paid for two years of storage

Everything went exactly as planned. They moved a dining room table, a heavy elliptical machine, a number of boxes and some small furniture. They called in advance on both ends and came on schedule. The guys were friendly and careful. I did spend some extra time with the folks on the phone as I didn't think their estimate of the weight was accurate (I thought it was more and didn't want to get caught when they arrived and saw the elliptical). I think this worked in my favor. The elliptical was broken down which worried me, but they put it back together. Though it wasn't perfect, it's as good or better than I could have done and saved me the hassle. They told me that they would add a third guy to move the elliptical and charged me more. I saw only two guys, but since they got it moved and put it back together for me, I thought it was worth it. I was surprised and pleased with how well it went.

pickup on time with everything wrapped well. Drop off was also on time. Everything was good without any damage.

It went well. The initial person I talked with was helpful and honest. He did not make a promise until he was sure it could occur. I had a tight time window when the furniture needed to be picked up. Another company made promises and had a lower price but when it was down to the wire they could not deliver. Transit Systems was responsive when I called or emailed. Again other companies would take days or weeks to get back with me. Thoughout the process Transit Systems kept me updated and aware of what and where things were. The furniture included an oak table and chairs that were my grandmothes and are over 100 years old. They were well packed and delivered on time in excellent condition.

The movers covered each piece of furniture with blankets for safe transport and placed it carefully in our home. They were curteous and professional.

It went very well. We were in no rush. They called our son in Philadelphia a few days in advance to let him know when they were picking up the furniture and called again when they were on their way (as requested). The same occurred with us on the delivery end. Furniture was packed well and nothing was damaged or lost. Movers were very professional and did a great job. Would use again.

We flew via US air on the 24th to prepare for pickup and had connecting flight in DC. When we landed in DC my husband had a voice message from "the truck driver" apologizing for not being there this morning but he would be there this afternoon. My husband immediately called him and advised him of the information we had been given and told him we would not even arrive until 3:30 pm. The driver stated that he would be there at 9 am the next day. Perfect---NOT. We were there at 8 am and waited till 10:30 and called the driver to get his ETA. He advised us that he had been told to go on that they would have someone local pick it up. We made so many calla to Transit Systems and got total run around. When we asked to speak to a manager we were told "you have to make an appointment to speak to a manager". We got nothing from anyone. So here we are in Vermont $1800 later and no show from Transit Systems. This company had THE WORST communications of any company I have ever come across. It baffles me that they have an A rating because they royally screwed us. I called Jerome one final time and advised that I expected my money credited THAT day and also advised that we would be filing a lawsuit to recover our travel expenses. I was not yelling or angry---just crying because we had no idea what we were going to do. To this day we have had no calls or emails with an apology or even an explanation. Use them at your own risk!!!!!! Worst experience ever--in every area.If they did not want the business they should have told us so we could have booked a Reliable company. Still can't believe they did this to us. Luckily after the multiple promises that never came through I recorded the phone calls to prove what they said. God forbid they ever put anything in writing. And forget about trying to get to a body in any level of management. They bury that information so it is impossible to get to them. Buyer Beware!!!!