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About us
TSI provides long-distance moving and shipping services nationwide, specializing in small loads or small moves. We do not do local moves. We ships furniture, household goods and "less-than-truckload" freight of most kinds. We also offer specialized services for seniors and for high-end luxury moves. (Freight service only available to Alaska and Hawaii. )
Business highlights
36 years of experience
Services we offer
Long distance moving & shipping. Small moves & less than truckload shipments. Boxes, antiques, appliances, artwork -- any type of household goods, furniture, including high value items and and precious family treasures regardless of monetary value. Our Moves for Seniors division offers specialized consulting and moving services for seniors & their families. We also handle commercial shipments such as crates and pallet loads., pianos
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.5188 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 81% | ||
| 4% | ||
| 3% | ||
| 5% | ||
| 7% |
Showing 1-25 of 188 reviews
Stacy R.
Nov 2022
Awful Experience!!! I would give them negative stars if I could! Transit Systems is a terrible company with horrible customer service, and they subcontracted with an even worse company called Metropolitan Warehouse & Delivery. I paid $1,500 for 'white glove service' to have a dining room table, 3 table leaf extenders, six wooden dining chairs and an antique sewing table moved from Memphis to KC. The guy showed up and stacked the furniture on top of each other in the truck without any packing material (no blankets, not bubble wrap, no cardboard) just wood touching wood. My brother-in-law took pictures, and wouldn't sign the paperwork. The guy got mad, shut the truck door and drove off with my stuff. We called both companies and they said they could not do anything until the stuff arrived. It took 3 weeks for the truck to arrive and they sent an email saying it arrived at a warehouse in Nashville but would not tell me what condition it was in. It was delivered two months later in pieces. All the broken table legs and chair arms and broke table leaf dumped in a box with no padding and the box had all kinds of rips and wholes in it. All of my chairs were scratched up, there was a huge round water mark, where some idiot set a drink on my sewing table. And it is now 4 months later and I can't even get them to return my email or phone messages. I'm having to take legal action. They hire people who are inept of doing their job well and lack integrity. Businesses are run from the top down so that tells you a lot about the kind of people running both companies... ZERO INTEGRITY about doing the right thing for their customers & ZERO CUSTOMER SERVICE!!! Don't use them. You will not get the service you pay for and have damaged furniture on top of that.
Marc R.
Aug 2020
Biggest mistake of my life! Do NOT....and I repeat.....do NOT hire this company under any circumstances!! I spent $530.76 to ship 4 storage bins and 1 cardboard box across the country, and all 4 storage bins arrived damaged, with large gapping holes in them, and the 1 cardboard box went missing for a week. When it was finally discovered, I cannot tell you how damaged the box was. It seriously looked like a couple of orangutans got a hold of it and tossed it around (that's probably exactly what happened, actually). TSI is the most UNPROFESSIONAL moving company EVER! I can't you how appalling it is to entrust a company to take something valuable across the country for you, only for it to end up completely destroyed in the process. The photos speak for themselves. PATHETIC company. F.U.
Suzanne G.
May 2018
If I could give TSI -10 stars, I would. Awful service, worst customer support. I have paid $800 for white-glove delivery of a mattress from MN to IA. They took my money and assured me delivery would be approximately 3-4 weeks after pick-up. It is now 5 weeks later, the mattress is still in NC, with no delivery date even scheduled. TSI takes ZERO responsibility. They told me to take it up with Rick Ships, their subcontractor. I spoke to Rick Hill, from Rick Ships, and he said for MN and IA, it ALWAYS takes a minimum of 5 weeks, with normal delivery timeframes closer to 7-8 weeks. TSI LIED TO GET MY BUSINESS. Under no circumstances would I have hired TSI if they had been honest and told me the truth about delivery timelines. Stating "All orders are subject to extended time frames" does NOT let TSI off the hook for lying when they know the delivery will take longer. You do NOT get to tell customer it will take about 20 days when you KNOW it will be a minimum of 5 weeks. Total and utter BS. I am filing a small claims suit for reimbursement for shipping and the mattress.
Response from TSI
"Hi [Member Name Removed]. Thank you for taking the time to provide us with your feedback. We have looked into your case and we would like to apologize for the delay in your mattress delivery. We are able to provide an estimate, but our pick-up and delivery dates are never guaranteed - something we always mention at the time of booking. We assure you that we have absolutely no interest in deceiving you or any of our customers. We apologize for any miscommunication that has occurred. As a long-distance service, we rely on a chain of multiple trucks coordinating multiple schedules and shipments from all regions of the country. Unfortunately, some circumstances are just out of our control and we are truly sorry for the delay you have experienced. Our support team has been in contact with you and we are making every effort to ensure this situation is resolved as quickly as possible. Thanks again for your feedback and please, don't hesitate to contact our customer service if you need any further assistance."
Mike H.
Jan 2017
We were assured it would be repackaged with blankets or some other padding before it was shipped to Atlanta. It was never repackaged, no additional padding was provide only the original plastic wrap and cardboard. When it was delivered, it was deposited upside down and broken. Although they did repair it, they refused to discuss a reduction in price because of their failure to package it as promised.
Response from TSI
"First, we would like to apologize for the way your item arrived at your house and for the damage to your item. We would however like to note, the whole item was wrapped in cardboard to prevent rubbing and scratching, then shrink wrapped on top. It was blanket wrapped in transit as well. When it showed up with damages, we sent a professional repair person to fix the item to the customer's satisfaction. We did not think a refund was warranted because the item was packaged as requested and fixed upon delivery."
Nancy T.
Jan 2017
They were excellent! I would definitely use them again in the future. I was always in contact with them, they were very nice and respectful.
MICHAEL N.
Oct 2016
TSI underpromised and overdelivered: they provided extremely quick, extremely conscientious service from the placing of the order through the packing and shipping process off a tall mountain in North Carolina.
Carlyn S.
Sep 2016
There were so many items broken. The only items I haven't found broken was the China. When I called them about getting something for the broken items they said that I didn't pay for the "White Glove Service" so they wouldn't package any of the glass material. They say in their website that they will take care of everything for you, which is also stated in my Terms and Conditions that I have signed. These are things that I can not replace and they are broken. There were things that had belonged to my mother that were also broken. I trusted this company and it was a bad decision.
Frances S.
Aug 2016
Everything was completed well and quickly.
Andrew N.
Jul 2016
From the first phone call to the final delivery everything went very smoothly and efficiently. We were very happy with the service and would definitely use again.
Jin W.
Jun 2016
unknown
DAN W.
Apr 2016
Very well. Because the rug is extremely heavy we paid for their 'white glove' treatment, with a discount because we are Angie's List members. The woman I initially spoke to on the phone (from Transit Systems) was knowledgeable and helpful. The men from Ricks who arrived to roll the rug and remove it from my house were also very informative and reassuring (I was a bit worried about shipping my grandmother's antique carpet). My sister was very pleased with how things were handled at her end - they called her repeatedly with updated information on the carpet's arrival, were very obliging, and it arrived in perfect condition.
Christina K.
Apr 2016
AWFUL moving experience. Unprofessional, overpriced, incompetent.
I didn't realize this company hires out to several moving companies. The company that was selected for us, Don Farr, arrived 2 hours late, started an additional hour late after arriving, and moved so slowly that me, my babysitter, and housekeeper had to pitch in to get out apartment packed by the end of the day. ( I was still charged for a "full pack," minus $175 for my trouble).
The movers had to return a second time because they did not get the job done the first time. The second time they came, the diver called the night before to change the pickup time by 4 hours later. When I tried to tell him that wouldn't work, he hung up on me. When I called the company to remedy the situation, no one was able to help, as it was after 7pm.
Many, many items were missing and damaged, boxes were mislabeled and improperly packed (ie: glass artwork on the bottom of a box with heavy items on top!!), and a new sectional sofa was damaged beyond repair. I cannot emphasize enough how poorly this company performed and I will stop using Angie's List for this reason because the vast majority of reviews were positive. Overpriced to boot.
I didn't realize this company hires out to several moving companies. The company that was selected for us, Don Farr, arrived 2 hours late, started an additional hour late after arriving, and moved so slowly that me, my babysitter, and housekeeper had to pitch in to get out apartment packed by the end of the day. ( I was still charged for a "full pack," minus $175 for my trouble).
The movers had to return a second time because they did not get the job done the first time. The second time they came, the diver called the night before to change the pickup time by 4 hours later. When I tried to tell him that wouldn't work, he hung up on me. When I called the company to remedy the situation, no one was able to help, as it was after 7pm.
Many, many items were missing and damaged, boxes were mislabeled and improperly packed (ie: glass artwork on the bottom of a box with heavy items on top!!), and a new sectional sofa was damaged beyond repair. I cannot emphasize enough how poorly this company performed and I will stop using Angie's List for this reason because the vast majority of reviews were positive. Overpriced to boot.
Response from TSI
"All Angie's List reviews are true and real. Please do not stop using Angie's List because of us. As noted, our member rating is high, as it should be, but unfortunately we do have a very low damage rate of 3%. For those members who need still to ship, we recommend shipping insurance for these scenarios. This member is yet to submit their insurance claim with our carrier. We would like to apologize for our carrier's incompetent behavior, but we are unable to help this member unless they submit their claim. We ask that they submit their claim and we will help to move it along quickly. Thank you."
Connie H.
Apr 2016
I am disappointed that I cannot give a positive review to Transit Systems, but I have to be honest. My initial interaction with the company was very pleasant and informative, and given the positive online reviews, it seemed obvious that Transit Systems was the right company to transport a trunkful of goods from San Diego, CA, to San Antonio, TX. In our initial conversation, Isaac estimated that it would take about 3 weeks for the items to arrive, and he was very reassuring that the move would be done professionally. After taking my credit card information and promptly charging my card on February 8, Isaac said that he would call with specific information about pickup and dropoff times within a couple of days. That is when the delays started.
Isaac originally estimated that my goods would be picked up within 2 weeks, and after hearing nothing at all from him for three weeks, I left Isaac a telephone message because he was out of the office. He never called me back, but two days later, I received a call from Nancy, who said that the pickup would be the following Friday at about Noon. The pickup was indeed on Friday, but almost 3 hours later than the original estimate. Because of the faulty estimate, I had to skip an important luncheon. Instead of attending, I sat at home watching the time go by.
Once the drivers finally arrived, they were very polite and professional. They carefully assessed the trunk itself, and they moved it into their truck with care. My impression was that it would take them about 2 weeks to get the trunk to San Antonio. Instead, it arrived in about 3 weeks, but it was in very good shape, and the drivers were just as polite at the end of the trip as they had been at the beginning.
Because I was charged over $650 on February 8 for a “three week” delivery that actually took six weeks, I realized that I should give Isaac a chance to make amends rather than simply write a negative review. So I left a message for him on March 31 describing my experience and asking that he return my phone call. When we talked, he agreed that it would probably be appropriate to provide some compensation for the delay. However, it is now two weeks later, and although I left a second message, I have not heard back from him. All I have received is a request from Transit Systems that I write a review of my experience with their service. As you can see, it was a very mixed bag.
Response from TSI
"We regret that this member felt a lack of communication from our sales reps . He (or another customer service rep) should have been in better contact with this member. However, we would like to note that this shipment did deliver in our standard time frame. Our terms and conditions are clearly state that pick up is estimated within 15 business days and our estimated delivery should be within 20 business days of the pickup. The pickup happened just outside of 15 business days and the delivery happened in 17 business days. We should have set the right expectations from the beginning, but is again we would like to note that it is the verbiage from the terms and conditions. Our sales rep should not have stated 2-3 weeks, that was too confusing. Our sales rep did call to explain that there isn't anything we can do for the 'delay' because as stated above we were in our estimated time frame. Thank you for writing a review and we would like to apologize to this member for missing an important luncheon and for the inconvenience."
Ronald L.
Apr 2016
The company was responsive and easy to deal with when I arranged the shipping. The truck arrived on time, and the cartons were delivered within the time range that was promised.
Then the problems started. About half of the boxes were crushed, and the damage was extensive. I contacted the company to report the damage and submit a claim to their insurance, for which I had paid extra.
Then the questions started. They asked for photos, which I sent them. On 11/6 they asked which items were damaged and what boxes they were in. So far so good. Then, two weeks later, they asked for the same information. I told them I had already submitted it, but I submitted it again.
On December 2 I emailed them to inquire about the status of the claim. The next day I received an email saying that in order to file a claim they needed 1)proof of the value of the items, 2) pictures of the damage, and 3) pictures of the packaging. Remember, I had already sent them #s 2 and 3. And how do you prove the value of items you have owned for years? I assumed that the value of the items would be what I insured them for. (I had only insured some of the stuff, and the value I insured them for was less than the items were worth.)
By December 7 I had sent them 7 emails with photos attached. For the items I had had for years I sent proof of replacement value. The total was $625. I had been told that there was a $50 deductible, so I expected to get $575. (My total loss was over $2000, but some items were not insured and others were under-insured. I received confirmation from the company that all my information had been sent to the proper department.
Two days later I received an email stating that before they could proceed with my claim they needed to know how the boxes were packed. Another stalling tactic! However, I sent them detailed information about how I had packed the boxes. In fact, I had packed them very carefully, with bubble wrap, padding, double cartons,
Over the next month I heard nothing despite leaving several voice mails. On January 11 (about three months after the service was provide) I received an email stating that they would pay $160, rather than $575, because the items were "under-insured" Their reasoning was that because I had insured the items for less than their actual value they would further decrease their payment by the percentage between the the amount I had insured them for and their actual value!! I wrote back, explaining that I didn't expect to be paid the full value of the items since I had insured them for less than their value, but I did expect to be paid for the fraction of their value that I insured them for. Their reasoning was clearly fallacious. They twice reduced the amount they would pay.
I emailed back explaining their incorrect reasoning. I received no response. After several weeks I emailed the president of Transit Systems, Cris Smith, who has a very sincere video on the first page of their web site, promising "a truly great customer experience."
I did not receive "a truly great customer experience." In fact, my experience was a nightmare. I fault them on two accounts. First, my items were not handled with even a minimally expectable level of care. Second, once this was pointed out to them they did not meet their obligations to help remedy the situation.
Then the problems started. About half of the boxes were crushed, and the damage was extensive. I contacted the company to report the damage and submit a claim to their insurance, for which I had paid extra.
Then the questions started. They asked for photos, which I sent them. On 11/6 they asked which items were damaged and what boxes they were in. So far so good. Then, two weeks later, they asked for the same information. I told them I had already submitted it, but I submitted it again.
On December 2 I emailed them to inquire about the status of the claim. The next day I received an email saying that in order to file a claim they needed 1)proof of the value of the items, 2) pictures of the damage, and 3) pictures of the packaging. Remember, I had already sent them #s 2 and 3. And how do you prove the value of items you have owned for years? I assumed that the value of the items would be what I insured them for. (I had only insured some of the stuff, and the value I insured them for was less than the items were worth.)
By December 7 I had sent them 7 emails with photos attached. For the items I had had for years I sent proof of replacement value. The total was $625. I had been told that there was a $50 deductible, so I expected to get $575. (My total loss was over $2000, but some items were not insured and others were under-insured. I received confirmation from the company that all my information had been sent to the proper department.
Two days later I received an email stating that before they could proceed with my claim they needed to know how the boxes were packed. Another stalling tactic! However, I sent them detailed information about how I had packed the boxes. In fact, I had packed them very carefully, with bubble wrap, padding, double cartons,
Over the next month I heard nothing despite leaving several voice mails. On January 11 (about three months after the service was provide) I received an email stating that they would pay $160, rather than $575, because the items were "under-insured" Their reasoning was that because I had insured the items for less than their actual value they would further decrease their payment by the percentage between the the amount I had insured them for and their actual value!! I wrote back, explaining that I didn't expect to be paid the full value of the items since I had insured them for less than their value, but I did expect to be paid for the fraction of their value that I insured them for. Their reasoning was clearly fallacious. They twice reduced the amount they would pay.
I emailed back explaining their incorrect reasoning. I received no response. After several weeks I emailed the president of Transit Systems, Cris Smith, who has a very sincere video on the first page of their web site, promising "a truly great customer experience."
I did not receive "a truly great customer experience." In fact, my experience was a nightmare. I fault them on two accounts. First, my items were not handled with even a minimally expectable level of care. Second, once this was pointed out to them they did not meet their obligations to help remedy the situation.
Response from TSI
"We would like to thank this member for posting a review and for uploading a photo. The photos are very helpful with shipments. The reason boxes can be crushed is because they are packed incorrectly. For future customers, please refer to our "how to pack a box" page under our FAQs. Boxes need to be fully packed to protect them from being crushed. We realize that this member purchased insurance but unfortunately they under insured their items. We tried to help by insuring a few items that we do not normally insure - we did try to help and remedy the situation. We truly do try to meet our customer's expectations but it is difficult when items are under insured and boxes are improperly packed. This member was for a fraction of what he insured them for from the shipping insurance, even though he states he was not. We regret that this member was unhappy with his shipment."
Mary B.
Apr 2016
Scheduling the shipping was easy. The woman I worked with was very professional and helpful. She even sent me here name and number via email so I only had to deal with here throughout the entire process. They arrived on time for the pick up then very carefully disassembled and wrapped the dining room set. Everything arrived in Ohio in perfect shape. They unloaded everything for our daughter and assembled the hutch and table. I have never done something like this before but it went very, very smoothly. Everyone I dealt with from placing the order to the pick up and delivery were very nice and very professional. I would highly recommend using this company if you are considering moving items across the country.
Ben R.
Mar 2016
unknown
Joan B.
Mar 2016
unknown
Leo A.
Mar 2016
unknown
James L.
Mar 2016
unknown
Mary M.
Mar 2016
Was relatively easy - we discovered that a pickup and delivery for 1 large item is not easy to accomplish. We appreciated the service that was provided.
Britt B.
Mar 2016
unknown
Sharon A.
Feb 2016
unknown
Lee W.
Feb 2016
At first it was hard to find someone to do this as major moving company's don't deal in this small of a load. I found Transit System via internet search. Their website is comprehensive and telephone contact (Carol) was helpful explaining things and once we contracted, gave me her personal desk phone to bypass the operator. It took a little while to get picked up (they tell you this), but was notified a couple days ahead of time. The items you ship might go via more than one carrier to its destination and if speed is essential, this might not be best. But it made it there safe and sound, which was our main concern, not speed. Overall, they were good to work with.
Patricia W.
Feb 2016
unknown
Donna V.
Feb 2016
unknown
Licensing
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FAQ
TSI is currently rated 4.5 overall out of 5.
TSI accepts the following forms of payment: CreditCard
Yes, TSI offers free project estimates.
No, TSI does not offer eco-friendly accreditations.
No, TSI does not offer a senior discount.
No, TSI does not offer emergency services.
No, TSI does not offer warranties.