TSI

Biggest mistake of my life! Do NOT....and I repeat.....do NOT hire this company under any circumstances!! I spent $530.76 to ship 4 storage bins and 1 cardboard box across the country, and all 4 storage bins arrived damaged, with large gapping holes in them, and the 1 cardboard box went missing for a week. When it was finally discovered, I cannot tell you how damaged the box was. It seriously looked like a couple of orangutans got a hold of it and tossed it around (that's probably exactly what happened, actually). TSI is the most UNPROFESSIONAL moving company EVER! I can't you how appalling it is to entrust a company to take something valuable across the country for you, only for it to end up completely destroyed in the process. The photos speak for themselves. PATHETIC company. F.U.

If I could give TSI -10 stars, I would. Awful service, worst customer support. I have paid $800 for white-glove delivery of a mattress from MN to IA. They took my money and assured me delivery would be approximately 3-4 weeks after pick-up. It is now 5 weeks later, the mattress is still in NC, with no delivery date even scheduled. TSI takes ZERO responsibility. They told me to take it up with Rick Ships, their subcontractor. I spoke to Rick Hill, from Rick Ships, and he said for MN and IA, it ALWAYS takes a minimum of 5 weeks, with normal delivery timeframes closer to 7-8 weeks. TSI LIED TO GET MY BUSINESS. Under no circumstances would I have hired TSI if they had been honest and told me the truth about delivery timelines. Stating "All orders are subject to extended time frames" does NOT let TSI off the hook for lying when they know the delivery will take longer. You do NOT get to tell customer it will take about 20 days when you KNOW it will be a minimum of 5 weeks. Total and utter BS. I am filing a small claims suit for reimbursement for shipping and the mattress.

We were assured it would be repackaged with blankets or some other padding before it was shipped to Atlanta. It was never repackaged, no additional padding was provide only the original plastic wrap and cardboard. When it was delivered, it was deposited upside down and broken. Although they did repair it, they refused to discuss a reduction in price because of their failure to package it as promised.

They were excellent! I would definitely use them again in the future. I was always in contact with them, they were very nice and respectful.

TSI underpromised and overdelivered: they provided extremely quick, extremely conscientious service from the placing of the order through the packing and shipping process off a tall mountain in North Carolina.

There were so many items broken. The only items I haven't found broken was the China. When I called them about getting something for the broken items they said that I didn't pay for the "White Glove Service" so they wouldn't package any of the glass material. They say in their website that they will take care of everything for you, which is also stated in my Terms and Conditions that I have signed. These are things that I can not replace and they are broken. There were things that had belonged to my mother that were also broken. I trusted this company and it was a bad decision.

Everything was completed well and quickly.

From the first phone call to the final delivery everything went very smoothly and efficiently. We were very happy with the service and would definitely use again.

Very well. Because the rug is extremely heavy we paid for their 'white glove' treatment, with a discount because we are Angie's List members. The woman I initially spoke to on the phone (from Transit Systems) was knowledgeable and helpful. The men from Ricks who arrived to roll the rug and remove it from my house were also very informative and reassuring (I was a bit worried about shipping my grandmother's antique carpet). My sister was very pleased with how things were handled at her end - they called her repeatedly with updated information on the carpet's arrival, were very obliging, and it arrived in perfect condition.

AWFUL moving experience. Unprofessional, overpriced, incompetent. I didn't realize this company hires out to several moving companies. The company that was selected for us, Don Farr, arrived 2 hours late, started an additional hour late after arriving, and moved so slowly that me, my babysitter, and housekeeper had to pitch in to get out apartment packed by the end of the day. ( I was still charged for a "full pack," minus $175 for my trouble). The movers had to return a second time because they did not get the job done the first time. The second time they came, the diver called the night before to change the pickup time by 4 hours later. When I tried to tell him that wouldn't work, he hung up on me. When I called the company to remedy the situation, no one was able to help, as it was after 7pm. Many, many items were missing and damaged, boxes were mislabeled and improperly packed (ie: glass artwork on the bottom of a box with heavy items on top!!), and a new sectional sofa was damaged beyond repair. I cannot emphasize enough how poorly this company performed and I will stop using Angie's List for this reason because the vast majority of reviews were positive. Overpriced to boot.