Founded 1989 • With Angi since November 2009
Service Provider ResponseHi [Member Name Removed]. Thank you for taking the time to provide us with your feedback. We have looked into your case and we would like to apologize for the delay in your mattress delivery. We are able to provide an estimate, but our pick-up and delivery dates are never guaranteed - something we always mention at the time of booking. We assure you that we have absolutely no interest in deceiving you or any of our customers. We apologize for any miscommunication that has occurred. As a long-distance service, we rely on a chain of multiple trucks coordinating multiple schedules and shipments from all regions of the country. Unfortunately, some circumstances are just out of our control and we are truly sorry for the delay you have experienced. Our support team has been in contact with you and we are making every effort to ensure this situation is resolved as quickly as possible. Thanks again for your feedback and please, don't hesitate to contact our customer service if you need any further assistance.
Service Provider ResponseFirst, we would like to apologize for the way your item arrived at your house and for the damage to your item. We would however like to note, the whole item was wrapped in cardboard to prevent rubbing and scratching, then shrink wrapped on top. It was blanket wrapped in transit as well. When it showed up with damages, we sent a professional repair person to fix the item to the customer's satisfaction. We did not think a refund was warranted because the item was packaged as requested and fixed upon delivery.
Service Provider ResponseAll Angie's List reviews are true and real. Please do not stop using Angie's List because of us. As noted, our member rating is high, as it should be, but unfortunately we do have a very low damage rate of 3%. For those members who need still to ship, we recommend shipping insurance for these scenarios. This member is yet to submit their insurance claim with our carrier. We would like to apologize for our carrier's incompetent behavior, but we are unable to help this member unless they submit their claim. We ask that they submit their claim and we will help to move it along quickly. Thank you.
Service Provider ResponseWe regret that this member felt a lack of communication from our sales reps . He (or another customer service rep) should have been in better contact with this member. However, we would like to note that this shipment did deliver in our standard time frame. Our terms and conditions are clearly state that pick up is estimated within 15 business days and our estimated delivery should be within 20 business days of the pickup. The pickup happened just outside of 15 business days and the delivery happened in 17 business days. We should have set the right expectations from the beginning, but is again we would like to note that it is the verbiage from the terms and conditions. Our sales rep should not have stated 2-3 weeks, that was too confusing. Our sales rep did call to explain that there isn't anything we can do for the 'delay' because as stated above we were in our estimated time frame. Thank you for writing a review and we would like to apologize to this member for missing an important luncheon and for the inconvenience.
Service Provider ResponseWe would like to thank this member for posting a review and for uploading a photo. The photos are very helpful with shipments. The reason boxes can be crushed is because they are packed incorrectly. For future customers, please refer to our "how to pack a box" page under our FAQs. Boxes need to be fully packed to protect them from being crushed. We realize that this member purchased insurance but unfortunately they under insured their items. We tried to help by insuring a few items that we do not normally insure - we did try to help and remedy the situation. We truly do try to meet our customer's expectations but it is difficult when items are under insured and boxes are improperly packed. This member was for a fraction of what he insured them for from the shipping insurance, even though he states he was not. We regret that this member was unhappy with his shipment.
Service Provider ResponseThis member was given a full refund. We are a less than truckload shipping company specializing in shipping furniture and household goods. We can offer low prices because we fill our trucks with multiple customers' loads. Our carriers run regional routes, making pickups and deliveries along the way. This is why we cannot guarantee specific pickup dates, and instead we offer a range of dates as we did with this member. We make it clear upon booking that the nature of our service requires flexibility in order for us to offer the generally lower prices that we do. Our truck driver did call the member to make them aware of the pickup window, unfortunately the driver arrived at their home when they were still in transit. The driver did offer to wait all day until they were able to arrive. The member said no and asked that we wait until the next day, which was impossible due to commitments to other customers on the route. We tried to be flexible and offered to wait for the member the rest of the day until they could be there, but we simply could not wait for a second day. As noted, the member canceled and was given a full refund.
TSI is open:
Monday: 8:00 AM - 8:00 PM
Tuesday: 8:00 AM - 8:00 PM
Wednesday: 8:00 AM - 8:00 PM
Thursday: 8:00 AM - 8:00 PM
Friday: 8:00 AM - 8:00 PM
TSI accepts the following forms of payment: Visa, MasterCard, American Express, Discover, Check
TSI offers the following services: Long distance moving & shipping. Small moves & less than truckload shipments. Boxes, furniture, pianos, appliances, antiques, artwork -- any type of household goods, including high value items and and precious family treasures regardless of monetary value. Our Moves for Seniors division offers specialized consulting and moving services for seniors & their families. We also handle commercial shipments such as crates and pallet loads.
Roadway Moving is Angi’s Certified for one reason: we do everything possible to deliver the best customer experience in the moving industry. That means no surprises on price. Always on time (OK, 99.4% on time.) Clear communication before, during, and after your move. We only use Roadway movers, trucks, equipment, and employees. We do NOT use carriers or third parties. Roadway’s other services include packing, unpacking, full-service storage, and commercial moving. And of course, we offer contactless moving and the latest COVID safety protocols. We service the East Coast and West Coast areas with headquarters in NYC, Philly, Miami, and LA. So, whether you’re moving across town or across the country, moving your home or business, Roadway is a nicer way to move. It’s no wonder we receive Angi’s Super Service Award annually.
Service Description: David M Krmpotich Inc provides full service moving service solutions for all budgets. There is no full service moving situation that we can not handle. Whether you are moving to or from Conshohocken, PA, David M Krmpotich Inc is the service provider for you. Dedicated to moving your belongings safely and efficiently, we are a full service moving service in a league of our own. DBA- Krmpotich Movers
BR Moving is a fully licensed and insured moving company. We operate in and around the Philadelphia region. We employ a small, dedicated staff of employees in order to provide you with the best experience possible. We bill by the hour, with a two hour minimum charge. All time after two hours is pro-rated in quarter hour increments. Payment is due upon completion of the work. We accept cash or credit.