About us
TSI provides long-distance moving and shipping services nationwide, specializing in small loads or small moves. We do not do local moves. We ships furniture, household goods and "less-than-truckload" freight of most kinds. We also offer specialized services for seniors and for high-end luxury moves. (Freight service only available to Alaska and Hawaii. )
Business highlights
Services we offer
Long distance moving & shipping. Small moves & less than truckload shipments. Boxes, antiques, appliances, artwork -- any type of household goods, furniture, including high value items and and precious family treasures regardless of monetary value. Our Moves for Seniors division offers specialized consulting and moving services for seniors & their families. We also handle commercial shipments such as crates and pallet loads., pianos
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 80% | ||
| 4% | ||
| 3% | ||
| 5% | ||
| 7% |
"Hi [Member Name Removed]. Thank you for taking the time to provide us with your feedback. We have looked into your case and we would like to apologize for the delay in your mattress delivery. We are able to provide an estimate, but our pick-up and delivery dates are never guaranteed - something we always mention at the time of booking. We assure you that we have absolutely no interest in deceiving you or any of our customers. We apologize for any miscommunication that has occurred. As a long-distance service, we rely on a chain of multiple trucks coordinating multiple schedules and shipments from all regions of the country. Unfortunately, some circumstances are just out of our control and we are truly sorry for the delay you have experienced. Our support team has been in contact with you and we are making every effort to ensure this situation is resolved as quickly as possible. Thanks again for your feedback and please, don't hesitate to contact our customer service if you need any further assistance."
"First, we would like to apologize for the way your item arrived at your house and for the damage to your item. We would however like to note, the whole item was wrapped in cardboard to prevent rubbing and scratching, then shrink wrapped on top. It was blanket wrapped in transit as well. When it showed up with damages, we sent a professional repair person to fix the item to the customer's satisfaction. We did not think a refund was warranted because the item was packaged as requested and fixed upon delivery."
I didn't realize this company hires out to several moving companies. The company that was selected for us, Don Farr, arrived 2 hours late, started an additional hour late after arriving, and moved so slowly that me, my babysitter, and housekeeper had to pitch in to get out apartment packed by the end of the day. ( I was still charged for a "full pack," minus $175 for my trouble).
The movers had to return a second time because they did not get the job done the first time. The second time they came, the diver called the night before to change the pickup time by 4 hours later. When I tried to tell him that wouldn't work, he hung up on me. When I called the company to remedy the situation, no one was able to help, as it was after 7pm.
Many, many items were missing and damaged, boxes were mislabeled and improperly packed (ie: glass artwork on the bottom of a box with heavy items on top!!), and a new sectional sofa was damaged beyond repair. I cannot emphasize enough how poorly this company performed and I will stop using Angie's List for this reason because the vast majority of reviews were positive. Overpriced to boot.
"All Angie's List reviews are true and real. Please do not stop using Angie's List because of us. As noted, our member rating is high, as it should be, but unfortunately we do have a very low damage rate of 3%. For those members who need still to ship, we recommend shipping insurance for these scenarios. This member is yet to submit their insurance claim with our carrier. We would like to apologize for our carrier's incompetent behavior, but we are unable to help this member unless they submit their claim. We ask that they submit their claim and we will help to move it along quickly. Thank you."
I am disappointed that I cannot give a positive review to Transit Systems, but I have to be honest. My initial interaction with the company was very pleasant and informative, and given the positive online reviews, it seemed obvious that Transit Systems was the right company to transport a trunkful of goods from San Diego, CA, to San Antonio, TX. In our initial conversation, Isaac estimated that it would take about 3 weeks for the items to arrive, and he was very reassuring that the move would be done professionally. After taking my credit card information and promptly charging my card on February 8, Isaac said that he would call with specific information about pickup and dropoff times within a couple of days. That is when the delays started.
Isaac originally estimated that my goods would be picked up within 2 weeks, and after hearing nothing at all from him for three weeks, I left Isaac a telephone message because he was out of the office. He never called me back, but two days later, I received a call from Nancy, who said that the pickup would be the following Friday at about Noon. The pickup was indeed on Friday, but almost 3 hours later than the original estimate. Because of the faulty estimate, I had to skip an important luncheon. Instead of attending, I sat at home watching the time go by.
Once the drivers finally arrived, they were very polite and professional. They carefully assessed the trunk itself, and they moved it into their truck with care. My impression was that it would take them about 2 weeks to get the trunk to San Antonio. Instead, it arrived in about 3 weeks, but it was in very good shape, and the drivers were just as polite at the end of the trip as they had been at the beginning.
Because I was charged over $650 on February 8 for a “three week” delivery that actually took six weeks, I realized that I should give Isaac a chance to make amends rather than simply write a negative review. So I left a message for him on March 31 describing my experience and asking that he return my phone call. When we talked, he agreed that it would probably be appropriate to provide some compensation for the delay. However, it is now two weeks later, and although I left a second message, I have not heard back from him. All I have received is a request from Transit Systems that I write a review of my experience with their service. As you can see, it was a very mixed bag.
"We regret that this member felt a lack of communication from our sales reps . He (or another customer service rep) should have been in better contact with this member. However, we would like to note that this shipment did deliver in our standard time frame. Our terms and conditions are clearly state that pick up is estimated within 15 business days and our estimated delivery should be within 20 business days of the pickup. The pickup happened just outside of 15 business days and the delivery happened in 17 business days. We should have set the right expectations from the beginning, but is again we would like to note that it is the verbiage from the terms and conditions. Our sales rep should not have stated 2-3 weeks, that was too confusing. Our sales rep did call to explain that there isn't anything we can do for the 'delay' because as stated above we were in our estimated time frame. Thank you for writing a review and we would like to apologize to this member for missing an important luncheon and for the inconvenience."
Then the problems started. About half of the boxes were crushed, and the damage was extensive. I contacted the company to report the damage and submit a claim to their insurance, for which I had paid extra.
Then the questions started. They asked for photos, which I sent them. On 11/6 they asked which items were damaged and what boxes they were in. So far so good. Then, two weeks later, they asked for the same information. I told them I had already submitted it, but I submitted it again.
On December 2 I emailed them to inquire about the status of the claim. The next day I received an email saying that in order to file a claim they needed 1)proof of the value of the items, 2) pictures of the damage, and 3) pictures of the packaging. Remember, I had already sent them #s 2 and 3. And how do you prove the value of items you have owned for years? I assumed that the value of the items would be what I insured them for. (I had only insured some of the stuff, and the value I insured them for was less than the items were worth.)
By December 7 I had sent them 7 emails with photos attached. For the items I had had for years I sent proof of replacement value. The total was $625. I had been told that there was a $50 deductible, so I expected to get $575. (My total loss was over $2000, but some items were not insured and others were under-insured. I received confirmation from the company that all my information had been sent to the proper department.
Two days later I received an email stating that before they could proceed with my claim they needed to know how the boxes were packed. Another stalling tactic! However, I sent them detailed information about how I had packed the boxes. In fact, I had packed them very carefully, with bubble wrap, padding, double cartons,
Over the next month I heard nothing despite leaving several voice mails. On January 11 (about three months after the service was provide) I received an email stating that they would pay $160, rather than $575, because the items were "under-insured" Their reasoning was that because I had insured the items for less than their actual value they would further decrease their payment by the percentage between the the amount I had insured them for and their actual value!! I wrote back, explaining that I didn't expect to be paid the full value of the items since I had insured them for less than their value, but I did expect to be paid for the fraction of their value that I insured them for. Their reasoning was clearly fallacious. They twice reduced the amount they would pay.
I emailed back explaining their incorrect reasoning. I received no response. After several weeks I emailed the president of Transit Systems, Cris Smith, who has a very sincere video on the first page of their web site, promising "a truly great customer experience."
I did not receive "a truly great customer experience." In fact, my experience was a nightmare. I fault them on two accounts. First, my items were not handled with even a minimally expectable level of care. Second, once this was pointed out to them they did not meet their obligations to help remedy the situation.
"We would like to thank this member for posting a review and for uploading a photo. The photos are very helpful with shipments. The reason boxes can be crushed is because they are packed incorrectly. For future customers, please refer to our "how to pack a box" page under our FAQs. Boxes need to be fully packed to protect them from being crushed. We realize that this member purchased insurance but unfortunately they under insured their items. We tried to help by insuring a few items that we do not normally insure - we did try to help and remedy the situation. We truly do try to meet our customer's expectations but it is difficult when items are under insured and boxes are improperly packed. This member was for a fraction of what he insured them for from the shipping insurance, even though he states he was not. We regret that this member was unhappy with his shipment."
Licensing
State Contractor License Requirements
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FAQ
Contact Information
999 Old Eagle School Rd, Ste 114, Wayne, PA 19087
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