O'DONNELL CONTRACTORS

 Let me start by saying O’Donnell Construction has put a new kitchen and master bathroom in my home and they did a fairly nice job.  They are on time and clean the work area every day before they leave.  They are more expensive than others; although you usually get pretty good results and they stay close to the timeline they give you from the onset of the job.  When they did my kitchen, my wife wanted a particular floor that was not easy to find; Charles O’Donnell went out of his way to get it for us.  After the kitchen and the bathroom were done, we decided to add a porch to the front of our home.  That’s where we have had some problems.  O’Donnell Construction subcontracted the cement work to Flagstaff Concrete (see their review).  Six months after the completion of the project, we noticed a large crack in the concrete that spans approximately 100 inches from the base of the house directly to a support column. (Remember, I hired O’Donnell Construction and they subcontracted the concrete portion of the job.  I am not in the construction business; therefore I do not know if the crack is due to the concrete or a load bearing issue).    My wife called O’Donnell Construction and briefly spoke to Charles O'Donnell who assured her he would evaluate the porch.  We never heard back from them.  My wife tried calling a second time; her call was not returned.  Several weeks later I sent certified letters to O’Donnell Construction and Flagstaff Concrete; neither company responded (O’Donnell Construction never claimed their letter).  I sent a first class letter to O’Donnell Construction.  Mr. Charles O’Donnell called me three days later; he was very belligerent, upset, and used profanity during our conversation.   Mr. O’Donnell assured me he had inspected the patio and concluded it was “not right” and it will be replaced.  Here we are several weeks later and I have not heard from O’Donnell Construction or Flagstaff Concrete.  My wife contacted Charles O'Donnell by phone approximately 4 weeks ago requesting their status with our complaint.  Mr. O'Donnell told my wife they have been too busy to take care of our issue.  Charles O'Donnell never contacted my wife again.  My assessment of O’Donnell Construction would be if you have extra money to spend and you are lucky enough to get the project completed with no problems or issues, use them (good chance you will not hear back from O’Donnell Construction if you have a problem, especially after final payment is made).  If you can find a less expensive, more reliable contractor, I would go that route.   Having spent over $100,000 in home improvements using O'Donnell Construction, I would have expected any issues to have been taken care of.  At the very least, a return phone call would have been nice.  I WILL NEVER use O’Donnell Construction again; nor will I recommend them.  I have no personal animus against O'Donnell Construction, it's business. You are here seeking information.  You can use my experience to help yourself in your own decision to use them or not. 

Everything went very well.

They are very professional. The service is excellent. I think that their fees are a little bit high, but I really don't have a comparison. Very good and nice people.

Very well. Took a little longer than planned to start but once on site job was well managed and kept very clean at end of each day.

COMPANY WORKED EVERYDAY. VERY NEAT, CONSTANT REMOVAL OF DEBRIS, VERY RESPECTFUL OF ME PREMISES. KEPT PROMISE ABOUT REPAIRING CEILING UNDERNEATH POWDER ROOM. PUT WHOLE NEW SHEET OF WALL BOARD ON DINING ROOM SIDE SO IT LOOKS LIKE THIS ROOM WAS ALWAYS HERE. MATCHED PAINT PERFECTLY.

THESE GUYS WERE REALLY GOOD AND EVEN CLEANED UP AFTER THEMSELVES. WE WERE VERY PLEASED WITH THEIR WORK AND PROFESSIONAL DEMEANOR.