QC Cleaning

I feel like what they do when they are vacuuming the floor they are slamming into the furniture causing issues in the wood. As soon as I did the walk-through I saw the issues. I've tried to contact the owner multiple times but now she is ignoring me completely. I have asked for insurance information for the company but now she won't respond to me at all. She has ignored my texts and my phone calls.

I hired this company to do a whole house cleaning. The crew did a good to adequate job cleaning; to be fair, it was a big house and a semi-big project. However, we negotiated a price and an understanding that the whole house would be cleaned. After the work, I found some dirty windowsills, uncleaned molding work and piles of dust; the inside of the freezer was not cleaned, despite that we specifically discussed this. I had some area rugs in the bathrooms, and instead of cleaning them, the crew threw them in the garbage. Its a good thing I realized this, because they also threw away some valuable personal (and irreplaceable) paperwork that was in the house at the time, as well as some art work which is now destroyed. Very bizarre. I will not use this service again, and I definitely will not recommend it to anyone.

They did a good job. 4 women showed up to perform the cleaning.

I gave this Big Deal to my daughter. She felt that they did a good job! She is very accommodating!

I am beyond appalled by the travesty caused by the first service provider (QC Cleaning Service) so highly recommended by your site! Based on the overwhelmingly positive recommendation, we contacted this business and met with the owner last Saturday 9/20/2014 to discuss obtaining her services. She assured us that our request could be accommodated (in particular our request that the cleaners use the cleaning products we specifically labeled that we ensured would be provided as we had informed her certain cleaners had caused severe reactions to our 6 year old son. For this reason. The following day we arranged an initial cleaning for the price of $140, scheduled for 8:30am on 9/25/2014. She insisted that she would definitely be conducting the initial cleaning to ensure the cleaning would be performed as agreed upon. On September 24, 2014 we received a call from the owner, who requested to reschedule the initial cleaning due to a medical appointment she forgot she previously scheduled. We said this was fine and rescheduled for 12:30pm the same day, but also assured her that if she was unable to make that time to just let us know and we would just switch to another day. The next day, I was taken back when two of the company?s employees (we had not met before) arrived an hour and a half before the scheduled time. My initial attempts to reach the owner was unsuccessful and the workers, who spoke very little English, were either reluctant or did not understand my request that they wait for the owner to arrive to go over the cleaning agreement we established. As such, I ended up spending the next 45 minutes of my workday attempting to explain to them the areas to be cleaned, providing them the cleaning products, vacuums, steam cleaner, rags and other provided supplies the owner previously agreed to use. Despite my repeated attempts, they ignored my requests and kept use their own supplies I had asked them to avoid using, insisting they did not understand my instructions or know how to use our supplies. When I was finally able to reach the owner almost 1 hour later, she assured me that she would instruct the employees to stop and wait until she could arrive within 40 minutes to provide the workers proper instruction; however, after hearing them continue to work in our master bedroom for the next 10 minutes, I went upstairs to clarify what was going on, only to find they had thrown all our pillows, sheets and blankets in our master bedroom on the floor. When I asked them to stop and suggested that we had not even asked them to make our bed (which I would have done had they not arrived 1.5 hours early) and told them we were not comfortable having our bed linens thrown on the floor, the one employee who up until this point had spoke less than 5 words of English, suddenly started questioning the fact that I did not want my bedding on the floor and began to argue with me as to whether the bedroom floor was too dirty to throw pillows we place our head on to sleep. Frustrated, I again attempted to reach the owner unsuccessfully and asked the employees to hold up continuing until their boss arrived, but they ignored me and continued cleaning. After informing my wife of the situation and learning she has also been unable to reach the owner, I then insisted they please wait outside until their boss arrived. At this point the finally stopped working and left leaving a mess of a situation, spilling cleansers and such all over the carpet and hardwood floors on their way out! At this point, in addition to the damage done to our home (including causing bleach stains on expensive bedding, our bathmat and carpet, leaving a trash bag on a bench cushion that had leaked out an unknown disgusting slim) they left taking several of the cleaning supplies we had provided with them. In addition to the path of destruction left behind and the fact I lost several hours of work dealing with this fiasco, the owner never even showed up as promised, or returned my calls. Hours later when I learned that she had left an unclear message on my wife?s phone suggesting that she did not feel that things would work out and that we caused the complications, we decided to call her to confront her before posting our review. After leaving a message, she returned our call several hours later, at which point while she acknowledged having to reschedule our appointment, causing her employees to arrive so early by giving the wrong time and failing to arrive at the time she rescheduled because the appointment that required her to reschedule had run longer than expected, she refused to accept any responsibility for the damage caused by her employees (without ever even coming to our home to see what was done) and suggested that the amount of time I lost from work because of these issues was inaccurate, despite sharing the text messages I sent to my wife as things were happening I had as proof of how long this nightmare lasted. This fiasco likely cost us several hundred dollars, when considering the income loss we suffered for the several hours of lost work time trying to deal with the issues detailed above, replacement costs for property damage and items taken from us by this company that were not returned, not to mention the realization that we must attempt all this again with another cleaner, this incident has raised serious concern as to if we can even continue to entrust the accuracy of services from any other company suggested on Angie?s list!

Excellent service. Provided initial deep cleaning at no additional cost. On time each cleaning. No complaints.

I stopped using the company and resubmitted another review explaining why. Marta the owner then responded saying that some people can't ever be satisfied and they did their best.I tried for months to work with them to rectify the situation giving way too many chances to make it right. If that work was the best that could do, then that is truly pathetic. To then write a provider response such as Marta did to my second re-review of them is stooping to a new low level and a sure sign of desperation on her part.

When I first used this company back in September of 2013, I was very impressed with the work. Things stayed that way for a month or so, then everything basic fell apart. For instance, dusting picture frames, dusting under furniture, vacuuming under beds, wiping down face plate switches for lights, all got missed. I tried repeatedly to point the things out and work with the crew. I even took the time to type up a checklist and have the crew check it off each time they completed the list. That lasted for about a month and they then stopped doing that too. Basically I was working harder than them at trying to do a thorough, quality job. The work became sloppy and rushed and for such an expensive amount of money it was frustrating and discouraging. So, we are no longer using them.

These claeners were not up to my standards. I asked that the kitchen cabinets be cleaned and wiped out (I had to do it again myself) and I asked that the floors be cleaned under all the old radiators (again, I had to do myself). They were in a big hurry to get paid and leave. Sub-par job.

The did exactly what they said they would do. Very kind and sincerely cared about their work and the quality results demonstrated this. I would recommend them. They are quick and efficient as well. I will hire them again.

There were no additional charges on top of the "Big Deal" price. This engagement was my very first experience with their service and I thought they did a good job. We've moved from the area and that's the only reason why we would no longer use their service.

I tried to redeem the offer and the company told me I was outside their service area. They were very nice it just didn't work out.

I use them all the time. We are working on a date for them to come out now. They did a great job, and their price is good too.

My experience was not good. They never called me back to schedule something. I had to get a refund through Angie’s List.

Very thorough and good job, courteous and professional

They were very pleasant and did the job in a timely manner. To the best of my knowledge, it was well done.

They did a wonderful job in my house. We took the worst areas and started there. I can not say enough about them. I look forward to using them every week. Great price, Great job and Great service. WONDERFUL!

We could not be happier with the cleaning services they provide. Marta and her team have been great and we'd highly recommend them!

We used Marta and her team for almost two years. They are great about cleaning around our two dogs, and do a great job. Would recommend her in a heartbeat.

Our experience was pretty bad. They were several hours late to our appointment and when I called to see where they were, the manager refused to have her team come out. I had to fight with the manager and they did end up coming two hours later. The work was fine, but we will not be using them again.

Excellent!!! The staff showed up at the exact time. They were friendly and professional. My daughter was here when they got here and she told me how hard they all worked. They took everything apart to thoroughly clean. They were friendly and nice. When I came home I almost cried!!!!! The house was spotless. I forgot how beautiful this place can be!!! I have been in a better mood too because everything just feels great. It felt like walking into a five star hotel with how the bathrooms looked and how the towels were folded. Oh and they make a rose pedal out of the toilet tissue! Just extra touches like that made us feel so special. I have no idea how they did what they did. We have tried many times to clean our stove top. Never got it fully clean. Used harsh chemicals. But when QC came in the stove top is absolutely spotless!!!! Proves my theory that some things you have to leave to professionals. To me , a clean home is a must and I could spend the entire weekend doing it and still not have it turn out like they did. And the price!!!!! I still can't believe the price for all they did. Exceptional value!! I am having them come back every other week. I am so excited to have joined Angie's list because I may not have found them without this site. I am pleased beyond belief!!!!

They were pretty good. They were hardworking and did a good job. However, there were some very specific things I wanted to get done, but there was a bit of language barrier, so they did not get done.

Please give them an A PLUS. They are the hardest working people I have ever encountered. Professional, thorough, trustworthy, responsive. I have recommended to friends.

They did a terrific job cleaning my house. Were very nice and extremely efficient. Will definitely use them again.

For the initial service we had three cleaning technicians (a mother and 2 of her sons) work in our home. They were friendly, professional, and very hard working. They focused on dusting various rooms and cleaning our kitchen and 2 bathrooms. They did a great job. The tub/ shower stalls looked practically new when they were finished! We were very pleased such that we had them back to our home several times since the initial visit (and met another son on one of the return visits). On average, we've had them back and will probably schedule future services on a monthly basis. We like the idea that the cleaning service sends the same crew to the home for each service. That way they are familiar with the home and we all become more comfortable with each other.