Founded 1973 • With Angi since November 2011
Business Highlights
Emergency Services OfferedAmenities
Free Estimates
Yes
Warranties
ask for details
Emergency Service
Yes
Eco-Friendly Accreditations
No
Licensing
Bonded
Insured
This pro has not provided any licensing information to Angi at this time.All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page. Contact pro for more details.
Verified Reviews
Showing 1-25 of 60 reviews
joani N.
11/07/2019
Paul S.
08/10/2019
BETH A.
11/30/2018
I sent a request through Angie's List, called twice, and sent an email with photos. After 2 days I am giving up on expecting a response from this company.
Description of Work
Repairing locks
Category
locksmith
Service Provider Response
Hi there, thank you for reaching out to us and for your feedback. We do apologize for the miscommunication, as there was an issue within Angie's List that prevented us from receiving messages. The issue has now been resolved, and we did try to contact you regarding your request, but have not heard back yet. Once again we apologize for this, and hope to serve you in the future. Thank you again for your review.Jane M.
01/10/2018
The service representative was very professional and did not try to sell us a higher price lock than was necessary for our needs.
Description of Work
We had several locks changed on our doors.
Category
locksmith, doors
Service Provider Response
Thank you for reviewing us! We're so pleased to read that you had a great experience. Thank you for choosing Great Valley Lockshop!Sandra M.
09/23/2017
They came here very quickly, we had a dead bolt that was broken. They were quick and very reasonable. I was happy with the work that they did and they were very reasonable. Yes, I would use them again in the future.
Description of Work
Repaired a broken dead bolt.
Category
locksmith
Service Provider Response
Hi there, thank you for taking the time to review us on Angie's List! We strive to provide quick, efficient service at a reasonable cost, and are so glad that we hit our mark during your experience! We are so pleased to read that you would hire us again in the future. Thank you again for the A Rating!Vickey G.
08/31/2017
We used their services at our rental property. It was really reasonable too.
Description of Work
Locksmith.
Category
locksmith
Service Provider Response
Hi there, thank you for the A Rating! It was a pleasure to service your rental properly and are so glad that you are happy with our work, as well as our reasonable price. Thank you again for the review and for choosing Great Valley Lockshop!Andrew W.
08/21/2017
Sherrill F.
05/17/2017
Ed W.
05/03/2017
Very well. I called at 9 am and was able to get an appointment for 4 PM. Gene actually showed up at 3 PM and had the knob fixed (it didn't need a replacement as I feared) in about 20 minutes. Took less time and cost less money than I thought it would. What's not to like?
Description of Work
The door knob to my front door was damaged and would not open, even in the unlocked position.
Category
locksmith
Service Provider Response
Hi there, thank you for taking the time to write us a review on Angie's List! We are so glad to read that you were able to receive fast, efficient and affordable service from us. That is exactly what we strive for every day. We will be sure to share your feedback with Gene, and the rest of our staff. Thank you again for choosing Great Valley Lockshop!Kevin D.
04/12/2017
Great! Locksmith was on time and very professional.
Description of Work
Changed locks on new house
Category
locksmith
Service Provider Response
Hi [Member Name Removed], thank you for the kind words! We are grateful for your review, and appreciate the time you took out of your day to let us know how we are doing. Let us know if there is anything else you need!Rosie G.
10/21/2016
Great Valley Lockshop Inc's service went well. I don't recall being unhappy with the price. Everything worked out fine.
Description of Work
Great Valley Lockshop Inc changed locks for me.
Category
locksmith
Service Provider Response
Thank you for sharing your experience with us! We are thrilled to read that your service went well and we were able to change your locks. Your feedback is truly appreciated. Keep in touch!Brett D.
06/26/2016
Great experience. Helpful advice, quick, print, and high quality service.
Description of Work
Changed exterior locks on our house.
Category
locksmith
Service Provider Response
Thank you for the A Rating! We are glad to have been able to change the exterior locks on your home, and that we provided high quality, efficient, and affordable service to you. Enjoy the locks and keep in touch. Thank you for choosing Great Valley Lockshop!Kerry M.
08/13/2015
I called this company after looking at their website and seeing a positive review posted on Angie's list. They couldn't book an appointment for almost a week --which I was willing to wait based on the positive reviews. On the day of the appointment, I called them up earlier in the day -- as we were scheduled for a time of noon-to-4pm -- asking them if they could give me a better sense of when/where I was in their afternoon line-up. They reassured me that the person would call me in advance. I waited all afternoon and got a call at 3:55 from the technician saying that "he was on his way." I said that I was surprised by the late call and he said "Hey Lady, this was an afternoon call!" When I asked him if he just said "Hey Lady" -- and he finally said yes -- I told him that he was fired. That I wouldn't allow anyone in my house who has such disregard for my time and disrespect for me. I called and let the office know what happened -- and they could've cared less. This company should be avoided at all cost -- unless you have plenty of time to waste!
Description of Work
This provider was supposed to fix or replace a door knob for an exterior door.
Category
handyman service
Service Provider Response
Hello [Member name removed], My name is Chris Strauss and I am the owner of Great Valley Lockshop. All feedback, good and bad, helps us improve as a business so I want to thank you for taking the time to post a review and apologize for the recent experience you had with us. As a business owner, I take great pride in providing an honest, friendly and professional service for our customers. Unfortunately, we do make mistakes as you have seen. I am truly sorry for the poor customer service you received and want you to know that I am personally working on resolving this issue with the employee. It is my experience and belief that mistakes can be an opportunity to learn and grow. If possible, I would like to speak with you so I can personally apologize, learn more about your experience and try to make things right. If you are willing to speak with me, please send me an email with the best way to reach you and I will do so. My email address is cstrauss@gvlock.com. My sincerest apologies [Member name removed]. Chris Strauss Owner Great Valley Lockshop cstrauss@gvlock.comCarly K.
04/28/2015
The repair person arrived prepared to do a quick fix on the existing lock mechanism, but discovered he had to return to the shop to get supplies. When he returned he ran into difficulty as my door set up didn't work with his locks. He had to replace the entire set of locks, and again he had to return to the shop for the supplies. Although it was a long service visit, and inconvenient that he didn't have all of the necessary equipment, he was polite, honest, and willing to do the job right (even though I think his shift was over!). He did not charge me for the entire time, which was respectable and fair.
Description of Work
replaced front door locks
Category
locksmith
Service Provider Response
Hi Carly, Thank you so much for taking the time to review our business. We are very happy that you were satisfied with our locksmith service. We do apologize for any inconvenience that occured during the job, but are glad to have provided you with a fair-priced, correct, and honest job! Your feedback is greatly appreciated. - Great Valley LockshopLydia S.
11/06/2014
We received a rapid response from the first phone call. When they came for the repair work I was running late and missed them. The technician returned later that day for no additional charge. He made two further trips in order to complete the work as we own an old home with very old locks that were technically challenging. Thank you for the work.
Description of Work
We required several new locks and old locks to be rekeyed.
Category
locksmith
Service Provider Response
Thank you for taking the time to review us! We are happy that we were able to accomodate you in a timely manner and get those locks changed!Sally S.
10/31/2014
I called them because we had a file cabinet that was locked and the keys were lost. They were able to make replacement keys. I went to pick them up an hour or so later. They worked perfectly. Great service!
Description of Work
Made replacement keys
Category
locksmith
Service Provider Response
Thank you for taking the time to review us! We truly appreciate your feedback and are glad that everything is working perfectly for your filing cabinet!Deepak D.
08/19/2014
They were pretty good. I didn't really have to stand over the guy because I had a couple of other things going on. He knew what he needed to do. He came in and did everything on his own. He was pretty professional. He didn't overcharge me. He asked if I was going to get the keys made myself or he could make them for me. He was not trying to sell but yet trying to help. He tried to make sure that he was looking out for the customer. I had other people tell me $80-$90 but he spoke to me over the phone and he was pretty prompt. I told him to please give me half and hour before he came over. He gave me half an hour and he called me. He worked with me on that part because it was a rental property and I needed to get there.
Description of Work
They rekeyed my house.
Category
locksmith
Service Provider Response
Thank you so much for taking the time to review our business. At Great Valley Lockshop, we value customer satisfaction and always look out for your best interest. We are very happy that we could help you. Keep in touch! - Great Valley LockshopDiana B.
08/19/2014
It was good. There were no problems. They did what was supposed to be done and they left a bill and that was it.
Description of Work
They changed locks a couple of times and they also did a lockout.
Category
locksmith
Service Provider Response
Thank you for taking the time to review our business! We truly appreciate your feedback! - Great Valley LockshopGerald N.
08/19/2014
BILLIE G.
08/18/2014
Generally, I had good experiences, but ones when I was locked out of my house at two in the morning and I called them, they were supposed to send an emergency locksmith and they never did. I had the impression that the person answering the phone was really trying. I guess she was a dispatcher and she was trying to get somebody to come out and help me, but nobody ever did. The dispatcher was professional, but again nobody ever showed up. So, there is a limit to my satisfaction.
Description of Work
I called Great Valley Lockshop Inc.
Category
locksmith
Service Provider Response
Thank you so much for taking the time to review our business. We apologize for the late response. While we are happy that you have had good experiences in the past with us, we do apologize for not being there for you in this emergency situation. We have been working to improve our emergency call center services and hope that you will give us another chance in the future. We sincerely apologize for the inconvenience, but do appreciate your feedback very much. - Great Valley LockshopJohn N.
08/11/2014
David H.
08/11/2014
professional options as to what to get. Saved me money by suggesting I buy the locks myself from a local store rather than from them.
Description of Work
new front door locks
Category
locksmith, doors
Service Provider Response
Thank you so much for taking the time to review our business. We value customer satisfaction and always look out for your best interest. We are very happy that we could help you. Keep in touch! - Great Valley LockshopKathleen G.
07/19/2012
Mike T.
05/08/2012
I called on a Monday and spoke with the owner Chris. He was very helpful and polite, without hard sell pressure. He arranged for a service call for the very next day. His tech, Gene, called prior to his arrival and came as promised. Gene was very pleasant and spoke with me about what I wanted to do. He was understanding and patient answering questions. He set about his work quickly and even whistled as he completed his tasks. He was very thoughtful asking me if I wanted to keep the old equipment. He was very polite with my two young children and didn't mind my two golden retrievers. I watched while Gene worked and he was very careful to do a good job. He was gentle with my home and was very aware to keep things clean. When the job was done he made sure I was happy. He presented me with the bill which was well within expectations and gave me options on how I wanted to pay. Great company to work with.
Description of Work
After recently moving into a new home, we wanted to replace locks and have them keyed the same. We replaced 3 dead bolts and one main door knob lock.
Category
locksmith
Bruce K.
11/30/2011
I have used them in the past for much larger jobs. There is always service when you walk in and they are pretty knowledgeable. They are pretty helpful. I would be going back to them.
Description of Work
I used the service of Great Valley Lockshop Inc a year ago to work on some keys.
Category
locksmith
Phone
Address
16 Church Rd
Malvern, PA 19355
Service Categories
Other Information
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