Architectural Concrete Design
About us
Cost is determined by the job. Additional contact name - Robin Bannon. [email protected]. Additional DBA - ACD. Website: www.architecturalconcretedesign.com
Business highlights
Services we offer
Stamped, colored & stained concrete. Glass design. Landscape & hardscape design. Snow plowing & salting.
Amenities
Free Estimates
Yes
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 62% | ||
| 8% | ||
| 8% | ||
| 8% | ||
| 15% |
The work took a few days and the workers did a good job. The pattern and color look good. My main issues are communication with the company is terrible. I tried contacting two different reps regarding the warranty prior to install over a 10 day period and my calls were never returned.
So far the work looks great so hopefully I have no issues that some of the other reviews have mentioned.
That said, the installation took 2 weeks, with work gaps between processes when we were led to believe it would take a week. Also, there was collateral damage to our landscaping, not just around the driveway, as was to be expected, but in the "wash" runoff which killed a large swath of grass. Architectural Design warned us about the damage potential, but we hadn't expected the grass to be affected. All of this is repairable, however.
Would we recommend Architectural Design Concrete to our neighbors? Absolutely!
Everything went well in the beginning. They were on-time and delivered as promised. The first sidewall had the wrong pattern. They replaced the sidewalk with little pushback. The problem was the patio coloring was not as promised. There were large unnatural black patches. It was clear a mistake was made when applying the color. It looked like they spilled clumps of black coloring when applying the finish. When we complained they initially said this was the nature of the process. None of the samples they showed us before starting the project looked like our patio. They then claimed they could fix it. They came our an made the whole patio a dark grey. This is not want we wanted. The dark grey is not reversible.
We refused to pay the final payment. It was only 5% of $16,000. Not much considering we have been living with a patio we do not love. For $16,000 we should love it. This was in 2007/2008.
The patio started cracking 3 years after it was installed. We contracted another company to maintain the patio. They claimed there were not enough stress joints cut into it and that is why it is cracking. They cut additional stress joints and the crack has stopped expanding. We should have taken them to court to get the patio we wanted.
We had a patio and walkway installed by ACD back in 2000. Since then we have used them several times for re-sealing. When the patio was installed part of my contract was to install pipe under the patio coming from my downspout. When the guys came to put down the patio, they had no pipe and had to run to home depot to get it. The patio was installed and we were very happy with the job. 1 year later the patio started to crack and it is still cracking in different areas today. I know it is normal for cracking to occur but there is a reason for it. When the sales guy Dave came out he said I do not need footings. I have talked to a friend of mine who commercially installs concrete for a living and he told me that footers should have been installed for a patio that big. The biggest problem (and we just found out) was that they installed the pipe underneath and they did not install it all the way through. I am guesing he did not have enough pipe and did not install it in the middle of the patio. We finally had someone come out with a camera to feed through the pipe and indeed it is all dirt in the middle of the patio where all the cracking happened. Where the piping stops is exactly where the major cracking started to happen. The owner Chris McMahon did come out two times because I wrote him. The last time he did say he would come to remove it but also stated that it would ruin all the retaining wall and landscaping we paid for. I told him I did not want that to happen and he said the cracking would probably not go any further. When I sent them an email back that it was continuing to crack they no longer wanted to respond to the issue. This patio is a mess!!! When the owner came over he told me that the footings were not needed and that had nothing to do with it. WRONG!!! I showed him the garage which is twice the size and sits right next to the patio and guess what? Not one crack. He did not have a response.
Issue two. We contracted them several times to re-seal the patio. When you contract them they send you time and material pricing to sign. Both times the labor price was the same and the materials price was the same. The first time they did it, the price was approximately $300. The Second time we got the bill it was over $600. HOW COULD THAT BE FOR THE SAME WORK??? I put stop payment on the job and only paid them for what they charged me the first time. Complete rip off!!!
Don't ask me why but i wanted to contract them again for another re-seal this past month.
I would highly recommend not using them for residential concrete install. Their professionalism is terrible and their sales guy is HORRIBLE...Even though this has been installed years ago the issue was the piping. At this point I would love to have this thing ripped out and reimbursed but I can't even get a call back.
Skim Stone work started and progressed as planned. Work began on a Monday and concluded the following week as scheduled. Jeff and his team arrived on time each day and left the work site clean at the end of each day. Condo building has strict work time policy that was fully adhered to by ACD crew. ACD crew were extremely professional and respectful and took great pride in their work. I was not satisfied with the outcome of the final color (third coat) of the Skim Stone product and ACD was more than flexible in applying a fourth coat of Skim Stone which required ordering additional product. ACD did not charge me for this extra work which added one additional day of labor that they did not plan.
My wife and I are extremely pleased with the work performed by ACD and our floors turned out better than expected. Customer services provided by ACD was of the highest level and no call went unanswered. I highly recommend ACD.
As stated above, during the process, two small patches of our newly top-coated driveway were broken however the representative worked with us in a very timely manner to have these two areas fixed. In fact, using his former expertise as the owner of a concrete company, he ended up fixing the areas himself when a scheduling conflict would have delayed the fix for an unacceptable length of time.
All of the crews were extremely professional, courteous and punctual. The representative was professional, helpful, and very accommodating to our needs and requests.
ACD did a terrific job for us and we would recommend them highly.
Licensing
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