Architectural Concrete Design

The job took about one week, and they have communicated with us regularly during the process. We would most definitely be very satisfied with the final result if not for two things that we are unhappy with. First, ACD does not fix any damages caused by them during the construction process so we were left with a pretty big spot of damaged lawn that we will need to fix ourselves. So make sure you are prepared to spend more money and breaking a sweat fixing the damages. Second, there are light gray patches all over the patio that look like rain drop marks. Not sure whether they poured the concrete and it rained afterwards causing the blotches to appear in the concrete or if the stamping was done to early and the stones in the concrete were exposed in the process. ACD workers told us that within a month the patches should disappear but I am very doubtful that will be the case. We will be contacting them again to see if they are able to fix this visual imperfection in 30 days. If they do fix it, we will change our review for a better one.

I contacted ACD because a relative was also using them for work and a rep came out fairly quickly to look it over and provide a quote. He also provided some good suggestions as well. I initially talked to them about a specific date which had to be cancelled and rescheduled. I than had difficulty getting my call returned to reschedule as the secretary told me the rep had to handle it and was away. After about a week everything was set up. Another person contacted me via email to handle the actual scheduling. I asked him 3x to let me know what time the guys would arrive. He would always send a reply to my email addressing any questions and providing additional information but would never give me a time so I was a little unprepared when the workers showed up at 7:15 am for the install.
   The work took a few days and the workers did a good job. The pattern and color look good. My main issues are communication with the company is terrible. I tried contacting two different reps regarding the warranty prior to install over a 10 day period and my calls were never returned.
   So far the work looks great so hopefully I have no issues that some of the other reviews have mentioned.

All went very well.   It's been two years and still holding up well.