Carl's TV & Vacuum

Ended up being no charge. They couldn't fix the TV for a cost that was worth the repair, but they were very good and professional.

I am extremely dissatisfied with the Carl?s TV repair. I experienced a lack of customer service, and I saw no evidence of a commitment to customer satisfaction on the part of management or hired employees. Some of this could have been eased with clearer communication, but that is lacking in Carl?s also. Here is my experience. I have a dual CD player in which worked, but one side which also played, would not open. To be clear, both sides played, but one would not eject. I called Carl?s TV, a man told me that they did fix items like that, but they charge an upfront fee of $39.00 to evaluate the problem. I brought it right in. I was charged $45.00 to my credit card, which really did not compute even with the tax, but I let it go because I was told that the evaluation fee was applicable toward the repair. I told the man on the phone that I had a $100.00 limit on the repair. I waited for the diagnostic, 3 days, a week, finally at 10 days, final, I called I was told ?Soon.? This must have stirred something because I did get a call the next day telling me that the repair was going to be an additional $105.00 for a total of $150.00. Clearly, this was over budget, so I asked if it could be packed up and I could pick it up. I waited the rest of that day, the following day was Sunday, and so I guess that doesn?t count. On Monday I called, ?Can I pick up my CD unit?? I was told, ?Oh the techs are on the road they won?t be back all day.? The next day there was a snowstorm that was predicted so I asked, begged and cajoled if there was any way that the unit could be put back together, NOPE! ?It can?t be done.? The next day, I had to drive in the snow, and pay $45.00 for nothing. Another thing, I was charged a $4.00 fee for something that has to do with the environment. I was never explained why this applied to estimates so, I was charged $4.00 for looking at a broken CD player. What impact does that have on the environment? To add insult to injury, Carl?s added sales tax to that tax. Here?s my parting shot to bad communication, - I asked, what was wrong with the unit. I was told ?some sort of a circuit problem.? Gee, I didn?t even get a reasonable, adult answer for my fee and my patience. Now, if I was told that the diagnostic would take almost two weeks, and had that questionable environmental fee and the problem been explained to me, then this bad review would never have been written. I can?t rate Carl?s TV quality as far as repairs go, because I saw nothing and got nothing for my money. Carl?s TV has a poor to very weak commitment to customer service and satisfaction and clear communication is virtually non-existent. Lansdale residents can make up their own minds, but I will never go back.

My HD CRT TV wouldn't turn on. Called Carl's and was given a very reasonable diagnostic price. I took the TV there and was given assistance moving it from my car to the shop. A week later, as promised, he called and let me know what had failed and that the part was packaged with the CRT and the cost. The TV was unusual and they couldn't find an alternative parts source.It was more than what I wanted to spend. I returned to the shop to pick up the unit and mentioned that I would be in the market for a replacement. It would have to fit in an entertainment center and I didn't think that there were many options, as it was too big for a 26" and too small for any 32" that I knew about. I was shown a display unit that would fit perfectly and had all the features that I wanted.. He gave me a price and I purchased a Sony 32" LED from inventory and took it with me. When I got home, I wondered about the price and found it available, and on sale, from a big box store. Amazingly, the price was within $1 of what Carl's charged me. I'll admit I've had bad experiences with big box stores, with sales people who thought they knew about the products and didn't. Bait and switch and high pressure sales of extended warranties. Carl's is a friendly, pleasant operation with no hidden agendas. They'll fix what they can and advise you when it doesn't make sense. I'm 100% satisfied with the experience and thankful that Angies list steered me to Carl's through an "A" rating.

Poor everthing

We contacted Carl's TV service and were able to have someone come to the house the next day. We will definitely use them in the future.

He was great. He was very responsive to our phone calls and was quick to show up on the scene. He was also a professional and knew what he was doing. We did have to call him back in light of some issues with the cable box but other than that we were pleased.

They were very prompt. They did exactly what they said they would do.

EMPLOYEES/OWNER WERE VERY NICE TO DEAL WITH ALL WERE HELPFUL AND SEEMED VERY CONSCIENTOUS.