Carl's TV & Vacuum

"[removed member name] I learned about your review via email notification from Angies list and wanted to respond right away but our work load at the time didn't allow it. I was very disappointed to find you had posted in other internet forums with additional comments such as "I had to call I got stories, delays, in-store policy, excuses". Stories and excuses indicates to me that our intentions are bad. I can assure you we work hard every day, at the least 6 days a week to do the very best we can. I agree ten days is much longer then I like but to be fair to all customers we have to take them on a first come first serve basis. Some units take longer then we like and can sometimes hold up our progress. By the same token and to be fair we don't want to rush any repair through. We are blessed by literally thousands of wonderful happy customers that we are hard pressed to get a good review from. Most all happy customer just don't. But keep in mind we have people come in to our store from all walks of life. Bad reviews are easy to get. We have had customers threaten to write bad reviews all over the internet IF we don't give them a discount. I will not respond to this. On this very page is an unhappy customer that I conducted business with the wife exclusively, but the Husband is the one that is misstating everything that I said. Again I won't respond. Get this one. A couple that had a carpet shampooer repaired a while back brought it in again but out of the warranty period and physically broken from misuse. I told them I would still repair it and there would be no charge. Just yesterday I find a bad review from him saying he has to keep paying us and he is going to take us to court. Their unit is now ready to be picked up, no charge. Now I have to see them again. Having said the above, I am not comparing you with any of this but there is always a (gray area) when dealing with the public. For example, I called to give you the price of repair. You were clearly not happy with the price and kind of barked "Pack it up and I will pick it up". I'm not sure if you hung up at that point but I wanted to tell you we will call you when we have your unit ready for you to pickup. When you did come in to pick it up you asked, what was wrong with it? Well my theory is, it is not what is wrong with it that is most important, it is the cost. It always comes down to the dollar and we already got a (do not repair) because of price. At that point I did give a vague idea of the fix with no real specifics. Reason being, some people think we should explain exactly what the fix is so they can do it themselves. We do not offer this service. Another (gray area). I would have given more details if asked but you had no follow up questions. However, we do give an itemized parts list and detailed description of work performed for approvals. All (gray area's) aside, I think I learned something from your post (Wish it was only one) and clearly a communication problem. I would like the opportunity to address your other questions in person and do what ever I can to get the end result you are looking for. I sincerely think some good will come of it."