DeckPro Surface Solutions
About us
DeckPro Surface Solutions is a family owned business that started in 1996. We continually refine our methods to ensure we are using best practices in terms of safety and quality. We specialize in deck construction, deck repair, deck maintenance (washing and staining), wood restoration, as well as the cleaning of concrete surfaces. In addition to being licensed and insured, we hire and train our employees to become part of a company culture focused on the customer experience. We typically request a 50% deposit to schedule a project, then email an invoice for the balance upon project completion. We accept payment by credit card, check, and/or cash. We place high importance on communicating effectively and developing relationships with our customers, incorporating feedback into our work and our company policies.
Business highlights
Services we offer
Concrete & Paver Patio Washing, Deck Construction, Deck Maintenance, Deck Pressure Washing, Deck Repair, Deck Staining and Sealing, Exterior Home Pressure Washing & Gutter Cleaning, Fence Installation, Fence Pressure Washing, Fence Staining and Sealing
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 91% | ||
| 5% | ||
| 0% | ||
| 2% | ||
| 2% |
"Thank you, sir. Likewise, it has been a pleasure to work with you over the years. Wishing you and your family many happy occasions in your beautiful backyard."
"1) DeckPro and all employees and subcontractors are fully insured (worker’s compensation and liability). We use a mix of employees and subcontractors depending on the project. 2) DeckPro has been a registered and licensed business in good standing in PA since 2002. Read on (here and Google Reviews) to see how our relationships with customers go most of the time, typically with more stable and rational customers. 3) This particular customer was offended that our professional recommendation was to demolish the rotted and unsafe support structure, so withheld payment and refused to pay for materials and late fees as agreed in a signed contract. 4) As the pictures show, there were years of neglect and poor workmanship that we asked to remediate on a quick timetable to help prepare for a party (which is why we warned about the structural integrity of the deck). 5) If there was a review site for companies to decide whether to work with a particular customer, we would certainly warn other contractors to beware."
"We are delighted to receive this feedback and very much appreciate your endorsement!"
"We appreciate your feedback and look forward to working with you again when you need us next!"
"We are surprised you were surprised because we place high value on our responsiveness, professionalism, and workmanship. We are very pleased to know when customers appreciate the details and recognize outstanding effort. Thank you, and enjoy the deck!"
"Everyone on the team takes great pride in our workmanship, and we are thrilled when customers recognize our efforts. Enjoy your deck!"
"We take great pride in feedback like this; It is a pleasure for our team to feel appreciated in that way. As a team, we promise our customers that we will listen to their needs and dispatch expert installers to turn their vision into reality. Thank you for validating our efforts. We look forward to servicing your deck again in the future..."
"Thank you for your encouraging feedback. We are so glad you appreciate the craftsmanship, professionalism, and hard work of our team!"
"We appreciate the opportunity to work with you and look forward to next time!"
"We love to hear when our customers appreciate the professionalism of our team!"
"Thank you sharing your encouraging feedback of our skillful technicians and professionalism of our team!"
"We invite feedback in all forms and appreciate the time our customers take to publicize their experience with our company. Without a doubt, there were mistakes made in the execution of the stain portion of this project, which DeckPro representatives acknowledged privately with the customer. The DeckPro Team followed standard procedure in immediately addressing the concerns of the customer, articulated beautifully by the customer in this review. All-Star baseball players make errors, Pro Bowl running backs occasionally fumble the ball, and elite point guards turn over the ball. DeckPro owned the mistake and corrected it. In finalizing the project and correcting the errors acknowledged above, the customer requested $1500 worth of repair work on the structure of the deck at no cost. This scope of work had never previously been proposed or discussed. While we are willing to go to great lengths to ensure customer satisfaction, this unreasonable request was denied, resulting in this review. We continue to use customer feedback in our daily operations to make sure that each member of our crew understands and appreciates the expectations of our customers so that we can exceed them. We hope that all customers will continue to share their experience so that we can continuously celebrate our wins and make improvements when necessary."
"Thank you for the opportunity to work with you and we look forward to working with you again in the future!"
"We appreciate the encouraging review. Thank you for the opportunity and we look forward to working with you again!"
"Thank you for the opportunity to work with you again and we look forward to next time!"
"We are so glad you are satisfied with our service and quality of work. Thank you for the opportunity to work with you and we look forward to next time!"
"We greatly appreciate the opportunity to work with you and look forward to working with you again in the future!"
"Thank you for the encouraging review. It was our pleasure and we look forward to next time!"
"Thank you for the positive feedback. We appreciate the opportunity to work with you and look forward to the next project!"
"We appreciate the positive feedback and the opportunity to work with you. We look forward to next time!"
"Thank you for your encouraging feedback. We appreciate the opportunity to work with you and look forward to the next project!"
"We appreciate the opportunity to work with you and look forward to the next opportunity!"
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Contact Information
PO Box 964, Fort Washington, PA 19034
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