YANDLE'S YARDCARE

"We have done work for this client from 4/13/2007 until 12/12/2012 or six years time. The first job we did for them was remove majority of landscape around home and install new landscape. She was happy with this work so had us come back for 6 years to do 5 fertilizer applications a year, re-mulching and re-edging of landscape beds, pruning of all shrubbery, and other jobs as needed. We basically took care of everything for her minus the mowing for 6 years. We were originally referred to her by neighbor two doors down that we continue to do work for and have done work for for 17 years. We were never asked by her to remove a tree and removed the wrong one. The two shrubs in front of home are both barberries and same color as well as look. One growing faster than other is obviously out of our hands and a complaint I have never heard of before. They were both pruned to same size once a year and we can not control one growing faster than other. The dogwood statement is correct with many details left out of what happened. We did plant one that did not make it and replaced it for free of charge. The second one dying was never brought to my attention by her until a matter of a unpaid invoice from 7 months prior was brought up by me. Client owed on invoice 7 months past due and paid invoices leading up to that point as well as invoices after that one. When I called and asked why it was not getting paid, she sent angry letter saying we did this and that and she was holding money and having someone else put one in. We were never given chance to replace tree that was obviously out of warranty which we would of done despite that fact. She never mentioned to us the second time tree was dead or asked us to replace, she just held money above and beyond tree cost and we never got final payment on work that was not even related to job. I have the original letter she sent me as well as my response letter to her if I'm allowed to post. We replaced a total of 28 trees and shrubs for this client and she had issue with one tree. The dogwood tree that was there before we ever did work for her died. We replaced it with another tree, that tree died. We then at no cost to client replaced that one with another tree and that died unbeknownst to us. There was obviously a issue there with soil given 3 trees all died in same spot and the other 28 trees and shrubs had no problem. We did work for client for 6 years and often did free things such as weeding the beds when I was there to fertilize lawn area. After 6 years of work she holds onto 470.00 from invoice and does not mention dead tree to me or her want to replace it until I mention she owes money from unrelated invoice 7 months past due. Once I call her out on this she says oh yeah, we are unhappy and you owe us money to replace this tree and we will not pay all of that invoice. Please decide for yourself who was wrong-doer in this matter. Thank you for your time to read my long response."