MR TIRE INC

We will promise that we would have our van fixed and inspected in one week. we have currently waited three weeks and I called Jeremy the manager today and he told me he is sorry but he doesn't know what to tell me. I should have known better to go back to these guys. I have a lottery ticket get removed off of the passenger seat of my car 3 months ago when I went to Mr tire. It was laying on my passenger seat when I pulled in their shop. I contacted him immediately and told him that it was missing as soon as I pulled out. He told me to search my vehicle and I did so. But I knew that it was sitting on my seat it just didn't grow legs and walk away. so not only have I been robbed by them but they also have held my van for three weeks and told me that they were going to get it done continuously now I have to go get it and take it to another shop because they claim they ordered the parts and they just never came in. When I contacted him upset he got very loud with me and cursed at me. He told me that I keep calling him for answers and he can't answer my questions. He is supposed to be the manager. They need to take a very deep look at the people they have working for them.number one they need to do random drug testing and I guarantee you they would all be fired. Number two they need to make sure they don't have criminal backgrounds. I guarantee you that this is not the first time this has happened.It is a shame that you can't trust people in this world and there's people that can't be honest. I'm a good person and we run a business.all we were asking is to get our van inspected and it turned out to be nothing but a nightmare.I would highly recommend that you go elsewhere never deal with these people they lie there is no way that you can believe what they are doing on your vehicle. It has been a nightmare and I truly mean a nightmare. Look into your mechanic before you go to them I learned the hard way.

They do an excellent job. I will definitely recommend them and absolutely use them, again.

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Took my minivan in for new tires. I was able to easily choose what tires they had in stock and schedule an appointment on their website. I was called shortly thereafter to confirm my appointment time. Their prices beat everything else I could find, even online pricing. They don't nickel and dime you -- all of the mounting and balancing is included in the tire price. Of course, this isn't a high-end shop, but they were polite, responsive, and professional. Other than tires and inspections -- I do all my own work on my cars. At no point did I feel like these people were trying to take anyone for a ride. I'll definitely go back here in the future.

I have brought 4 vehicles to this location as it is relatively close and in the past I have had OK (not great, but OK) experiences. I'm finally done. This past visit, to once again get new tires mounted and balanced, was atrocious. I had set up an appointment and showed up right on time. They immediately began work on my vehicle. This is where I became concerned. The person tasked to do the work appeared completely flummoxed as to how to deal with the wheel locks on my vehicle. I tried to pretend this was a non-issue and focused on ignoring what was going on. This was probably a mistake. Two hours later the work was complete. Yes... 2 hours to mount and balance. I spent the time in the parking lot to get the TPMS back functioning (they did not do this) in the vehicle and then departed, wondering why the individual working on my vehicle was carefully watching me from the bay. I figured this out a half-hour. Once back home I found that the job of mounting the tires was just sloppy. Tire goo (sealant?) was everywhere.. rims, tires, everywhere. Whatever, I knew it would clean up. More disconcerting were the scratches on the rims. Yes, it appears that they use a screwdriver to simply try to pry the old weights off. It's not greatly noticeable as these are on the inside of the rim, but these are nice rims. I would expect more care to be taken. Again, no big deal. Finally, I look for the wheel lock key. Nope. Not in the car. Hey, sometimes these things happen. They probably shouldn't at a place that does this all day long, but maybe I'm just unlucky. I call (remember, this is 30 minutes after the appointment) and am told "Nope, we don't have it." What? What do you mean? You just removed and put the tires back on?! I explain that "I'm sure you'll find it. Please call when you do." Fast forward a month. I call back and ask about the wheel lock key (as I find out replacing them is a pain, but not too expensive) and am told, YES, they have found a key. Actually, they have 3! Stop by and they'll figure out which is mine. Great... what kind of tire place that knows what they're doing can collect three of these in a month? Regardless, I stop by the next morning (on my way to get my car serviced) and it all becomes clear. We find the key that fits after some work. I say this because the "manager" kept trying it out but ALL of the keys just kept spinning. Finally he realized that one did actually fit and give it to me. Confused, I try it out and find the problem and the only answer I can surmise. The individual who did my tires lost the key sometime DURING the change and couldn't tighten the locks. So, rather than tell me this they search for an hour (or more) and do not locate the key. They put the tires back on the car, hand-tighten the wheel locks, and send me on my way as if nothing has happened. I was amazed. When confronted, the "manager" shrugged and walked back inside. Not a place I will be doing business with again. Though the price was good I no longer feel that I can trust this business. UPDATE - 12/12/2014 Took my car in for service today to the dealership in the north hills. I couldn't believe it when they showed me that the tires had been installed BACKWARDS. The tires are clearly labeled INSIDE and OUTSIDE, but apparently that was too hard for MR TIRE to figure out. $88 for the Lexus dealership to unmount and remount them. So, what should have been a simple mounting of tires turns into yet MORE of a nightmare. More than $160 to finally get it done right. Do yourself a favor and avoid this place like the plague.

Not well, They did not complete the job on time. More importantly, they over-torqued the lug nuts to the point that I had to use a breaker bar and extenuation to break them loose.

It went great and I was happy with the service.

Bad. They never even gave credit for the measly $20.00 off coupon. Read comments about other locations. Should hav paid heed.

On top of the oil change and rotation, they told me things that were wrong with my car, not to sell me but to make sure I wasn't stuck out on the road. He told me these things needed changed and if he wanted them to do it they would work on the price for me. I had a really good experience with them.