Founded 1997 • With Angi since October 2010
Service Provider ResponseMr. [Member Name Removed], You purchased products from our company in 2011 and we have nothing on record to suggest you were not happy with our installation or had issues with your product. According to our phone system that logs all phone calls, you got one phone call that was a follow up to our customers to update our service records and that was yesterday, nearly 8 years after you did work with our company. You requested to be removed from the customer warranty list and we complied with that request. We're sorry for the inconvenience & hope you have a better day!
Service Provider ResponseThank you for the review! We are blessed to have experienced installers who are also very respectful to our customers. They are the main reason why we have a very high percentage of repeat business so we look forward to working with you on your future remodeling projects!
Service Provider ResponseUnfortunately as good as our doors are, all doors will have service issues & we are willing to fix anything that comes along for our customers. The doors were covered under the 50 year warranty and this customer was not charged a penny for the service or reinstall. We did admit that the original installer (who is no longer with our company) didn't have the best day when he installed your door and did pay our new door installer to completely reinstall the door. What is out of our control is that when we did call you to schedule the initial service for the lock not lining up (which should just be a minor adjustment), we were unable to confirm that you would be home, as you also state in the review. What you failed to mention is that we did explain to you that 2 of our installers were hit by a semi-truck on Route 30 going 70 miles per hour, an accident which was on the news and where 2 people lost their lives and due to this unfortunate incident, we have our [Member Information Removed] installer out with a temporary disability for the next 8 weeks which has set our schedule back further than normal. We apologized to you for the delay and most of our customers have been very understanding of our current situation and even concerned for our installers that had a close call with death but please know that we are doing our best.
Service Provider ResponseThank you Mr. [Member Name Removed]! We appreciate that you have been a great customer to our company and hope to work with you again in the future.
Service Provider ResponseHi Ms. [Member Name Removed], We're very happy you love the work. "Expensive" is relative and you get what you pay for. You said the products are keeping the cold weather out and that you love them however most people don't realize the cost of construction materials and labor in today's market. Our products are very reasonable for the quality and for the lifetime of the product and have a warranty that is unmatched. You can get a cheaper window and door but there are a lot of trade-offs that you have to live with. In construction, our experience is that homeowners either complain about the product or the price. You love the product so I would say that's a better prospect than getting a cheap price and complaining about the quality of the work. Thanks!
Service Provider ResponseOur records show a discrepancy in what Ms. [Member Name Removed] wrote in her review and I'm unsure if she has us confused with another contractor or what is causing the differences. Our records show the first appointment was only cancelled by our company once due to a previous appointment running long and we did call after the appointment time but as soon as we were notified by the representative that he was running behind. Two of our representatives went to the rescheduled appointment. As far as the length of the appointment, it is ultimately up to the homeowners who can request them to leave at any time and our representatives do not remember being told to leave. We do require both homeowners to participate in the demonstration to make sure if they decide to move forward with the project, they both have an equal say in the style, colors, and options of the project and both parties can ask questions and have all of the information they need. Our records then show that the homeowners scheduled an appointment to review the quote with one of our managers who did drive to the appointment to find that either one or both of the homeowners were not home after telling our appointment confirmation manager that they would both be there and that was why the appointment was again rescheduled. Unfortunately the manager had a situation where he could not make this appointment and one of our appointment schedulers called to apologize to the homeowner and spoke to Mr. [Member Name Removed]. I spoke to her manager because Mrs. [Member Name Removed] says in this review that the person who she assumed was our receptionist was rude when she wouldn't reschedule the appointment again and her manager reported to me that he was sitting right beside the caller at the time and this caller was not rude by any means to Mr. [Member Name Removed], who actually spoke to her. When Mr. [Member Name Removed] told our caller that they were not interested in rescheduling the appointment, she apologized again and left it at that. I understand the frustration with rescheduling the appointments and we do take responsibility for that, but I do take issue with the rudeness comment since the manager did not feel this was the case after hearing the call. If the manager were not a witness to this call, this girl could have been reprimanded for false information for simply doing her job. I hope the homeowners will reconsider this and change the review to remove the comment about the receptionist being rude.
Service Provider ResponseWe do not install storm doors but it is not in the "fine print" of our contracts as Mr. [Member Name Removed] claims. The contracts state this in normal size print with a line beside the statement that we are not responsible for storm doors that requires the homeowner to initial beside this statement indicating that they have read this and understand. Mr. [Member Name Removed] initialed beside this statement which indicated to us that he read the statement and therefore I'm confused at why he didn't question his sales representative if that person told him the storm door would not be an issue. I stress that homeowners should read carefully all contracts before placing their initials & signatures on them when purchasing any product, especially one as important as home improvements. If Mr. [Member Name Removed] needed his door adjusted, that would be covered under our installation warranty at no cost to him and he is welcome to call us and we will send someone out for free. It is normal for newly installed doors to need some minor adjustments and we are happy to do these at no cost to the customer for the warranty period of the door, which is 50 years. If anyone would like to view a blank copy of our door contracts to see that the storm door policy is plainly stated, I would be happy to show that to you.
Service Provider ResponseUnfortunately the reason our company insisted Ms. [Member Name Removed]'s husband be present at the time of the appointment was as much as for her protection as it is for our company's protection. We do require all homeowners to be present at the time of the appointment and most actually want their spouses to be present because making such a large investment in home remodeling projects should be a joint decision. In fact, our company insists that all spouses are involved in the decision so that both parties get to put their input into the budget and the scope of the project. In fact, we encourage many homeowners to have someone they trust at the time of the appointment to give a second opinion and because a trusted individual will look out for their friend or family member's best interest. Unfortunately Ms. [Member Name Removed] did not understand our point of view and that's ok because everyone has their own way of doing things.
Service Provider ResponseI believe there was a misunderstanding as to what you have won and what happened in this situation. In our files, I show that you were chosen to win a $500 gift certificate for any remodeling project with a minimum purchase price, not a "$500 gift" as this does not exist within our sweepstakes program. The visit to your home was for the purpose of providing you with a free estimate so that you could decide whether or not to use your certificate. Our largest prize that is given away with our annual sweepstakes is one $300 gift card to the store of the winner's choice and that is being drawn at our prize giveaway in the next few weeks. In addition, for the physical prizes such as the gift card or one of our gift baskets, we do not visit your home if you win, we notify that winner by mail and phone and they claim the prize by coming to us at a prize reception. There was in no way anything dishonest that went on and there were no winnings that we were trying to avoid paying you, our records show a very different story. On the first date that we were scheduled to come out to give you a free estimate to see if you wanted to use the certificate, our representative was running a good bit behind because he was tied up at a previous appointment and with traffic in the Pittsburgh area we did not want to hold you up all night and called you to reschedule. Upon that phone call, you gave an alternate date and time but told our scheduling manager that you may have other plans and would not confirm that you would definitely be home for the appointment. Being that our representatives spend their own personal money on their gas to travel to your home, I'm sure you can understand that we need a definite appointment time instead of an appointment time where you may or may not be home. When you called to speak to the manager of the woman who tried to confirm the 2nd appointment, he explained to you that he personally told you this and that you asked him to call you to see if by chance you were home. I'm sorry for the misunderstanding and the $500 gift certificate towards a minimum purchase remodeling project will still be honored for a period of one year if you choose to do so.
Service Provider ResponseWe have explained to Ms. [Member Name Removed] that her issue with the leakage is being caused by the lack of an overhang above her door and that she would continue to have this issue until she decides it will be a good investment to put an overhang or porch roof on this door. She is being resistant to spending the money but this problem is not caused by the door we installed as her flooring in front of the door already had water damage from her previous door leaking as well and any other door she could have installed will also leak. We acknowledge that we do have issues attempting to schedule service with some customers because they work full time but if getting cable or satellite or phone service or a visit by the utility companies, these types of companies will give a 4-5 hour time block whereas we try to accommodate our customers as best we can by giving them an hour time block and working around their schedule as best we can. As far as the mini-blind issue, we did contact the factory and they said with the internal mini-blinds, sometimes they need reset, gave us directions on how to do this and we did call Ms. [Member Name Removed] and left a message with instructions on how to reset the mini-blinds and told her if there were still issues to call us and we have not heard from her since. So while she says her patience is running thin, she is not returning our calls. We have no problem fixing issues with our products as we have a full-time service technician, but this customer is unwilling to follow our advice. We would be happy to fix her mini-blinds and are calling her to see if she will allow us to do so.
Service Provider ResponseMr. [Member Name Removed], This really upsets me because I had spoken to our interior guy from Pittsburgh who said he would be available and I left it to him to schedule the appointment. I just spoke to him and he said he forgot about the appointment. I do apologize for the inconvenience this caused you and this is not typical of the work our company does.
Service Provider ResponseI'm sorry to hear that Ms. [Member Name Removed] was not completely satisfied with the look of the white vinyl on the windows. It is tough to match the beautiful looks of solid wood windows when you replace them with white vinyl but the energy efficiency alone is worth the switch in addition to the low maintenance of vinyl. In addition, we offer a dark and light woodgrain option with our windows so it may have been a case of saving money if that option was not chosen. Some people prefer the white windows so that they are not stuck trying to match the trim to the woodgrain and have more options when it comes to the woodwork around the windows. Ms. [Member Name Removed] does not complain about the quality of the product or the install, and actually it seems like she thinks these windows are "too efficient" if that's possible. As far as the heat from the sun not being able to help heat the inside of the house, that just means that the heat that you are paying for is not escaping the house so instead of letting the sun help heat the inside, why not turn up the thermostat and be comfortable! I believe once Ms. [Member Name Removed] has the product in for a few years and actually realizes the cost savings as well as the ease of use, she will feel that she got her money's worth. However I would like to point out that Ms. [Member Name Removed] had one set and then came back for the second set so we must have done something right even though it seems like she gave us a poor review. If she was unhappy with the work, we would not have earned her business the second time so obviously even though she mentions that she should have gotten other quotes to compare prices, she must see the value in the product. I believe if she would have gotten a quote on brand new solid oak wood windows, she would see that the cost would have been close to double what she paid for our quality triple pane, reinforced vinyl Bristol Windows so even though the wood is beautiful, you have to weigh the pros and cons of each material and while wood does give you the looks, it does little for energy-efficiency, is more likely to rot when the windows "sweat," and has to be consistently maintained (i.e. sanded & stained/painted). We urge Ms. [Member Name Removed] to get other quotes before she purchases more products from our company so that she does have something to compare our prices to and will definitely feel like she has gotten a better value when she realizes that while our products are not the cheapest, we are competitive with other companies who carry a higher-end window and feel we give our customers more value for the money they are spending, especially when you consider that at any time our customers have a problem with their product, even if that is 25 years or more down the line, we do not charge any service call fees and the warranty covers all defective parts 100% for 50 years without being pro-rated.
Integrity Construction is currently rated 4.4 overall out of 5.
Integrity Construction is open:
Monday: 9:00 AM - 5:00 PM
Tuesday: 9:00 AM - 5:00 PM
Wednesday: 9:00 AM - 5:00 PM
Thursday: 9:00 AM - 5:00 PM
Friday: 9:00 AM - 5:00 PM
Integrity Construction accepts the following forms of payment: Visa, MasterCard, American Express, Discover, Check, PayPal, Financing
Yes, Integrity Construction offers free project estimates.
Yes, Integrity Construction offers eco-friendly accreditations.
Yes, Integrity Construction offers emergency services.
Integrity Construction offers the following services: Windows & Doors Installation & Repair. Kitchens, Bathtubs, Insulation, Metal Roofing, Siding, Stone, Brick, Remodeling, & Home Improvement.
I do all kinds of insulation for your home, from batt insulation to spray insulation, we have more than 10 years of experience offering 100 percent effective quality, we also do driwall if you need a complete service, we insulate your house completely and cover it with drywall.
We are a fully licensed and insured owner-operated company specializing in construction, excavating, and general property management. Our specialties include, but are not limited to, power washing, landscaping, remodels, repairs, concrete pours, clearing, trenching, and grading. With our well-rounded combined experience in the Laborers' Union, Carpenters' Union, and experience doing general construction projects, we maintain high quality work on time and on budget for all projects.
Solarshield is a home improvement company serving residents in and around the Central Pennsylvania area that focuses on both interior and exterior remodeling services. We are a family-run company and have been in business since 1978. We began as a small outfit operating out of a house and serving customers to the very best of our abilities. Twenty-five years ago, we moved into our main office and showroom in Altoona, PA, where we offer a wide variety of home improvement choices along with personalized customer service available. We attribute our sustained success to our dedication to excellence, integrity, and customer service, a claim that is supported by numerous industry awards as well as a longstanding A+ rating with the Better Business Bureau.We are also recognized by Qualified Remodeler Magazine as a Top 500 company out of over 800,000 companies. Additional phone number - (800) 862-2000. Additional email - email@example.com. Additional Service Areas - Clearfield, Centre, Cambria, Blair & Bedford Counties.