Integrity Construction

"Mr. [Member Name Removed], You purchased products from our company in 2011 and we have nothing on record to suggest you were not happy with our installation or had issues with your product. According to our phone system that logs all phone calls, you got one phone call that was a follow up to our customers to update our service records and that was yesterday, nearly 8 years after you did work with our company. You requested to be removed from the customer warranty list and we complied with that request. We're sorry for the inconvenience & hope you have a better day!"

"Thank you for the review! We are blessed to have experienced installers who are also very respectful to our customers. They are the main reason why we have a very high percentage of repeat business so we look forward to working with you on your future remodeling projects!"

"Unfortunately as good as our doors are, all doors will have service issues & we are willing to fix anything that comes along for our customers. The doors were covered under the 50 year warranty and this customer was not charged a penny for the service or reinstall. We did admit that the original installer (who is no longer with our company) didn't have the best day when he installed your door and did pay our new door installer to completely reinstall the door. What is out of our control is that when we did call you to schedule the initial service for the lock not lining up (which should just be a minor adjustment), we were unable to confirm that you would be home, as you also state in the review. What you failed to mention is that we did explain to you that 2 of our installers were hit by a semi-truck on Route 30 going 70 miles per hour, an accident which was on the news and where 2 people lost their lives and due to this unfortunate incident, we have our [Member Information Removed] installer out with a temporary disability for the next 8 weeks which has set our schedule back further than normal. We apologized to you for the delay and most of our customers have been very understanding of our current situation and even concerned for our installers that had a close call with death but please know that we are doing our best."

"Thank you Mr. [Member Name Removed]! We appreciate that you have been a great customer to our company and hope to work with you again in the future."

"Hi Ms. [Member Name Removed], We're very happy you love the work. "Expensive" is relative and you get what you pay for. You said the products are keeping the cold weather out and that you love them however most people don't realize the cost of construction materials and labor in today's market. Our products are very reasonable for the quality and for the lifetime of the product and have a warranty that is unmatched. You can get a cheaper window and door but there are a lot of trade-offs that you have to live with. In construction, our experience is that homeowners either complain about the product or the price. You love the product so I would say that's a better prospect than getting a cheap price and complaining about the quality of the work. Thanks!"

"We do not install storm doors but it is not in the "fine print" of our contracts as Mr. [Member Name Removed] claims. The contracts state this in normal size print with a line beside the statement that we are not responsible for storm doors that requires the homeowner to initial beside this statement indicating that they have read this and understand. Mr. [Member Name Removed] initialed beside this statement which indicated to us that he read the statement and therefore I'm confused at why he didn't question his sales representative if that person told him the storm door would not be an issue. I stress that homeowners should read carefully all contracts before placing their initials & signatures on them when purchasing any product, especially one as important as home improvements. If Mr. [Member Name Removed] needed his door adjusted, that would be covered under our installation warranty at no cost to him and he is welcome to call us and we will send someone out for free. It is normal for newly installed doors to need some minor adjustments and we are happy to do these at no cost to the customer for the warranty period of the door, which is 50 years. If anyone would like to view a blank copy of our door contracts to see that the storm door policy is plainly stated, I would be happy to show that to you."

"I'm really confused as to why this customer gave us A's & B's on all categories but overall a C!"

"We apologize if you feel that we follow up too often after the job was done. We always respect customer's wishes if you tell the caller that you would like to be placed on our do not call list, then we will not contact you unless you have called us to request service on the product. All companies advertise their product and the key to advertising is to be in front of your customers or prospective customers and every day we are all bombarded with product placement in movies or tv shows, billboards along scenic routes, direct mail, telemarketing, tv commercials, and so forth. Every time you see your favorite soft drink or candy bar being consumed in a tv show, that product has paid to be featured so we do advertise our products many different ways just like other products and companies do, but again, a simple "do not call" request will stop unwanted contact by phone."

"We have explained to Ms. [Member Name Removed] that her issue with the leakage is being caused by the lack of an overhang above her door and that she would continue to have this issue until she decides it will be a good investment to put an overhang or porch roof on this door. She is being resistant to spending the money but this problem is not caused by the door we installed as her flooring in front of the door already had water damage from her previous door leaking as well and any other door she could have installed will also leak. We acknowledge that we do have issues attempting to schedule service with some customers because they work full time but if getting cable or satellite or phone service or a visit by the utility companies, these types of companies will give a 4-5 hour time block whereas we try to accommodate our customers as best we can by giving them an hour time block and working around their schedule as best we can. As far as the mini-blind issue, we did contact the factory and they said with the internal mini-blinds, sometimes they need reset, gave us directions on how to do this and we did call Ms. [Member Name Removed] and left a message with instructions on how to reset the mini-blinds and told her if there were still issues to call us and we have not heard from her since. So while she says her patience is running thin, she is not returning our calls. We have no problem fixing issues with our products as we have a full-time service technician, but this customer is unwilling to follow our advice. We would be happy to fix her mini-blinds and are calling her to see if she will allow us to do so."

"I'm sorry to hear that Ms. [Member Name Removed] was not completely satisfied with the look of the white vinyl on the windows. It is tough to match the beautiful looks of solid wood windows when you replace them with white vinyl but the energy efficiency alone is worth the switch in addition to the low maintenance of vinyl. In addition, we offer a dark and light woodgrain option with our windows so it may have been a case of saving money if that option was not chosen. Some people prefer the white windows so that they are not stuck trying to match the trim to the woodgrain and have more options when it comes to the woodwork around the windows. Ms. [Member Name Removed] does not complain about the quality of the product or the install, and actually it seems like she thinks these windows are "too efficient" if that's possible. As far as the heat from the sun not being able to help heat the inside of the house, that just means that the heat that you are paying for is not escaping the house so instead of letting the sun help heat the inside, why not turn up the thermostat and be comfortable! I believe once Ms. [Member Name Removed] has the product in for a few years and actually realizes the cost savings as well as the ease of use, she will feel that she got her money's worth. However I would like to point out that Ms. [Member Name Removed] had one set and then came back for the second set so we must have done something right even though it seems like she gave us a poor review. If she was unhappy with the work, we would not have earned her business the second time so obviously even though she mentions that she should have gotten other quotes to compare prices, she must see the value in the product. I believe if she would have gotten a quote on brand new solid oak wood windows, she would see that the cost would have been close to double what she paid for our quality triple pane, reinforced vinyl Bristol Windows so even though the wood is beautiful, you have to weigh the pros and cons of each material and while wood does give you the looks, it does little for energy-efficiency, is more likely to rot when the windows "sweat," and has to be consistently maintained (i.e. sanded & stained/painted). We urge Ms. [Member Name Removed] to get other quotes before she purchases more products from our company so that she does have something to compare our prices to and will definitely feel like she has gotten a better value when she realizes that while our products are not the cheapest, we are competitive with other companies who carry a higher-end window and feel we give our customers more value for the money they are spending, especially when you consider that at any time our customers have a problem with their product, even if that is 25 years or more down the line, we do not charge any service call fees and the warranty covers all defective parts 100% for 50 years without being pro-rated."