Integrity Construction

I supposedly won their contest at the State College Home Show 2022 for $1200 certificate. Rep came out and knew nothing about giving me the prize I won. Should have seen this as red flag. Window and entry door replaced anyway. Like the window. BUT, the door has major air draft coming in down the side and across the bottom. Have been calling repeatedly for 2 months leaving multiple messages- no return call since back in October. Company sent me letter 11/30 and called me that evening trying to get me to hire them to do more work. Assured me they would send someone to correct problem with initial work. Still have not received phone call or service visit from anyone in this company. Don't enter their contests at Home shows- I think they use this as way to get into your home to sell you their company when you haven't really won anything. and don't hire them to do any work. They will not fix any problems!!

I regret doing business with this company and now they keep calling even though I've told them to stop.

I won a $500 off at a local fair 2 years ago. The first sales rep that came out was TERRIBLE! Loved the product. Told the guy we had to look into finances and would have to get back to him. He would not leave! Terrible experience all around! Should have left it at that and ran from this company! However the company called me asking for a review of how the sales man did (as he was new on the job) I explained how terrible it went. They sent the supervisor out to investigate further/ make the sale. We decided to go with the doors because we loved the product. Install time comes... it was November in pa for the install... I turned my heat off as they were installing so it wouldn’t continue to run not a huge deal everything seems to go well. A few months go past and we realize the doors are super drafty! Call the company get a song and dance about how the door install guys were over booked so they sent window install guys out they would have their service guy come look at them. The service guy comes out tells me my front door was installed WRONG! The back door wasn’t adjusted correctly! He adjusted the back door and scheduled to reinstall the front door. I request they wait till warmer weather to reinstall because it was freezing cold outside. Reinstall goes well door isn’t drafty anymore. Now it’s been about a year since the reinstall. I notice the little pad in the corner of the back door is all messed up (like a bumper pad) I call the company as I assume this is a sign of something not quite being right. Since making that call the lock on the door doesn’t seem to line up right all the time... guess it is a issue as I assumed. I called at least 6 weeks ago. I was told I would be put on the schedule great! I got called yesterday at 2 pm saying I was on the schedule this morning and they needed to verify I would be home. I missed this call and called back at 4pm getting a voicemail which I left a message saying it was fine to come today and i would be home! I get another call at 1030 this morning saying that they wouldn’t be out today because they were unable to get a hold of people to schedule the visits so the service guy took the day off! Now I’m being put back on the schedule and might be able to be fit in the week of the 29th (TWO WEEKS AWAY!)

I love their work. No rain can possibly come into the house now. I would highly recommend them and I would hire them again.

Actually very well. Can I add "however"? I understand that the quality of my door and windows is very good. However, my windows were installed in a loft over my garage , used mainly for storage. I did not need the best possible windows for that location and I think the salesmen should have suggested a less expensive window. Sheer stupidity on my part but I feel I was taken advantage of. As for my door. Well it was expensive too but I just LOVE it. It appears to be keeping out this cold weather. The door doesn't have any of those lines or whatever they are called in it. My backyard view is beautiful. The installation technicians did a fantastic job, I swear they even swept my driveway! Other than the finished job there was no indication that I had work done on my home that day. The cost of this project was 10,000.00 USD

Horrible. The worst company I have had to deal with ever. They canceled the first appointment 4 times and every time it was after they were to be at our house. When they finally arrived it was a 4 hour presentation. 4 hours. So these guys were in my house from 6-10pm! My kids were tired and they needed to go to bed. They were very unprofessional. They refused to talk to just my husband so I could put the kids to bed. We asked them multiple times “what are the prices?” “What exactly are you selling”. Finally asked them to leave. They were pushy. They said we would get our quote the next day. 2 MONTHS later someone called us about our quote. They wanted to set up an appointment at our house for them to go over the quote. My husband said fine but you have 30 minutes then you have to leave. They canceled and rescheduled. We agreed on a Monday night at 6pm. At 6:30pm we received a phone call about how he, THE MANAGER, wasn’t going to make it out. Then the receptionist got made at us when we refused to reschedule. They 100% DO NOT live up to their name. Integrity is nothing to them. Just the worst.

Andrew was to come between 8 am & 9 am. He came at 9:00 am. Since I assume it was the first of the day. I think it's always best to come at the earliest time stated. It went very well. He was a hard worker. Kept at the job of installing the door all day. Very expensive for a door! Hope it was worth the cost!

Excellent! The installers were quick and the job was professionally done. Following their clean up, you could not tell that any work had been done, except for the beautiful new windows. The installers explained how the window features worked to both of us (the homeowners).

Very bad! Door was installed but not adjusted.Storm door was hacked up and would not close properly. Called the company several times and after the 4th or 5th time I finally talked to a person who I was told to be a manager . I explained the problem to him and he informed me that the fine print in the red box indicated they do only the entrance door not storm doors. I told him the sales persons said no problem they would do that. The replay was:They can tell you anything it' means nothing . These people during the sales presentation which took 3hrs. Was a sham to get you to buy their door. I would not recommend this company and when the next Home Show comes around I will be calling the sponsors and letting them know what happened to me with this company! I ended up taking the storm door off and reinstalling it my self.

The workers were here early, which was pleasant. They were all respectful of our property and were very kind to our dogs who were underfoot through the whole process. The clean-up was wonderful. A professional looking job. You can tell the installers are very experienced.

Very well. The guys that came to do the installation were very professional and hard working. The job was done in 5 1/2 hrs. Which I thought was pretty good.

Master carpenter arrived @ scheduled time & worked till completion - approx. 8 hrs. @ jobsite. Very professional job performed. Very meticulous in his work. Cleaned up well - overall very pleased.

I received a call from Integrity asking me to verify my contact information on the raffle ticket. They said that they would like to come out to tell me about their windows because if I won the drawing i would be able to get an understanding of what it is upfront. if I did not win then I would at least get a quote on what it would cost to purchase the window and the quote would be good for a year. They asked what type of windows I would be interested in and I said a bow window. They ask if I was the sole owner of the house, I said no, my husband and I own the house. They said that they needed my husband's name. I asked why they needed the name. They said it was just informational for their files. I said, sorry this does not make sense, if you are wishing to talk to me about windows then you do not need my husband name. They said, no problem. They scheduled a time to visit the next day. After I got off the phone, two minutes passed and I received a second call from a person announcing themselves as the person who is verifying the sales visit for the next day. I said yes to the time for the visit. This person asked for my husbands name. I said why do I need to give you his name, you are coming to visit me. This is a no obligation sales call correct? they said yes. I said then you do not need his name. They asked if he would be home during this visit. I said yes. They said that I was all set for the visit and got off the phone. The next day the saleman was prompt and on time. My husband who did not want to be involved in this sales talk about a bow window went upstairs. I let the salesman in the door an showed him to the kitchen. He asked where my husband was, I said he was upstairs. He said that my husband needs to be hear to listen to the sales pitch. I said why? I am the person you are dealing with, why does he need to be here, this is just a meeting to understand what the bow window will look like if I win. He said, that he will get in trouble if my husband is not here. Who is going to get you in trouble. He said his boss does spot visits on the sales staff unexpectedly to make sure they are doing their jobs and if my husband was not there then he would get in trouble. I said, no problem, if he shows up we can go get my husband. He said that if my husband was not there already he would be in trouble. I said, no problem we can tell him my husband is in the bathroom and I can get him afterward. So he let it go and did not open any catalogs, show me a sample, he took measurements of the place where the window would go and he sat down to talk to me about my job, my cat and various things. I asked so can we get to the viewing of what the window looks like? can I see the paperwork and samples, etc? He looked at me and said, I really cannot show you without your husband present. I said, I am sorry but he is not going to come down here as I am handling it. He said, it is against the law to provide sales estimate for windows without both owners present. I said, i have never heard of that law. He said he really needs my husband present or he cannot show me the information. I said, if you want me to ask my husband to come down to see you then I can go up and give it a shot...but I warn you, he does not want to get involved. He said fine. I went upstairs, talked to my husband who told me he was not interested in dealing with sales people, i said ok, I will tell him. I went downstairs told him that my husband is not coming down, he does not want to listen to sales pitches. So you can leave now as you are saying that it would be illegal. I helped him get out the door quickly and thought to myself...this company is made up of liars and sales pitch pressure talks. I know darn well there is no law. He may be able to BS a woman that is a house wife who is timid, but I run a department and deal with vendors, clients and staff that are more honest than Integrity. This company must have gotten its "how to sell windows" from those heavy sales pitch people who lay in wait at Vegas casinos trying to get you to buy into a vacation time share. I was extremely offended by this lack of professional salesmanship. I would never purchase anything from this company. The way they lie outright to you and try to pressure you is not customer oriented...they are not trying to sell to interested parties they are trying to force you to buy something with crap tactics.

They come, put in windows. Got mat with the room did a good job for left.

Workers on time. All work performed satisfactorily.

Went very well; not much mess and cleaned up well. Worked hard entire time here with no breaks (Approx 5 hours).

Very well, the installers were very prompt and professional & did the job quickly.

Great. Took all windows out, then set new ones in, then attached all with a wise trim finish.

Rich Helsel did a fantastic job very professional, polite & kept on going even in 2 ° F temperature.

We won a $500 gift and never showed up for consultation, asked for manager, never called back. I finally called manager and her blew me off and made it to be my problem that their rep never showed up. Manager was rude and company was dishonest to never show up and to cancel our reschedule so they would not have to pay out to our winnings of $500. Company and manager, Jeff, is dishonest and rude. Do not use this company.

Received work back in June 2015. Have had many little issues since then, that still not fixed or handled. Trying to schedule in, but difficult to schedule with at times (will take some blame in scheduling, but works both ways). Have received a call several times that they would be in the area on such n such day, and would be available: with about 1-2 days notice. Working a full time job, its not that easy to be home with little notice. have given husband and I's schedule and times best several times - never worked for them. Floor from leakage is now soft again (but told that due to us not having roof over our deck, and that doors are not 100% air or leak proof, some leaking will occur!) and that we should build that roof over the deck. Also, was told that we had bad floors at time of install; we do acknowledge that a small section was bad, and replaced at that time, but this is not where that was indicated...that bad section was bad under the doors had removed at that time. We had just replaced flooring before they did work. Doors were leaking a mini RIVER into our kitchen - but since had minor resolution of MORE caulking (2 visits later) - but its our preexisting fault??? Paying what we did for doors and having issues 1 year later still is frustrating. So updating my original 5 star review of the company. now, the blinds in our doors have stopped working and raising the whole way, as they should. They will document with pictures and submit to company - not their problem - its a warranty issue. All I want is doors that DONT leak - my floor fixed - blinds that work - and people who care. So tired of the run around - and now I have to talk with someone else. Been through two CUSTOMER service/sales people - not sure why. Been very tolerant and patient - but its running thin.

If the company (Integrity Construction) can not even make a scheduled appointment what type of work do you think they would do for you. I am very dissatisfied with the mission this company follows.

First batch of work promised in 6 weeks, took about 5 months. Second batch much more timely. The door looks very nice. I actually preferred the "look" of the original windows....we went from nice oak to white vinyl. They are more efficient in the winter as they are triple pane, but they also don't let any sun warmth in to help heat. Can't have everything, I suppose. Although we asked several times, we couldn't find out how the price broke down, they were so busy talking about discounts. I would advise you to get some competing quotes. I feel we could have done better if we had. The workers who did the installation were very professional and worked quickly.

The overall experience was very satisfactory. They was very respectful and honored the no shoe policy in our house. They were fast and effective with there work and cleaned after themselves. Overall I would recommend them to family and friends and we will definitely have them back in the future.

I paid for a membership, strictly to write a review on this company because of how poor they were, and how many times they constantly tried to lie, and manipulate me into believing their sales tactics. Integrity had contacted me from a random door to door sale's pitch, and had informed me that they were looking to setup a "Display" home on my street. At this point, I wasn't really looking for a Door, and I had made that clear to the initial sales representative, but he had urged me to get a quote, stating that for their "Display" home pricing, that I would get a near free door, that I would only have to pay for the installation, and that I would have to post a sign for up to a year due to the door being almost free. At this point, I decided what the heck. A sales associate then came to my home (approximately 20 minutes late from the scheduled appointment) without any phone call, and had proceeded to discuss information with us about Integrity for the next 2 hours and 15 minutes. At the end, he informed me of the price, which was not a cheap "Display" home pricing, but rather their normal price, with a 20% discount. I informed him that I was told him what I had been informed, and that I wouldn't have wasted my time if I knew it was a mere discount versus what I was told. They truly don't listen to their customers, they are more concerned with getting a sale at a high price, and getting themselves in your door to complete a sale. After all of this, and I had informed them that there was NO need for me to continue contact with them, I was called everyday, for almost a week. Did I ignore all of these calls? No, I answered, and I had told the same person the same story that I was not interested in their service and to quit calling me. They didn't... which is why I am filing this. At first, I listened to the sales person on the phone as he told me that their doors are custom made, and that there just happens to be one matching my exact spec's in their warehouse, and that their owner told them to "get rid of it". I asked for a quote over the phone, and they refused to. Instead, they had to send someone to my house, to have a sit down meeting, and measure my frame to make sure the door fit. I asked if they weren't competent in their employees, as they would have manufactured a door to those specifications if I had first ordered. The simple fact is they don't listen, and continue to try and get someone in your house and sell a product. They don't care about anything but getting doors sold, and they will continue to pester you, even after you have clearly explained what you do and do not want, and that you are done listening to them. They will spam you with calls, and act as though they are giving you a huge discount, when in reality, they just want to sell you a product, with a minimal discount. They ONLY care about getting someone in your house, and they give you false promises at every turn.