Steel time cars

Description of Work: I purchased carpeting and Wood flooring including installation

Description of Work: They installed carpet in our hallway and bedrooms, and vinyl flooring in our kitchen

Description of Work: Installed vinyl flooring in breezeway, kitchen, entry, pantry one bathroom. Installed carpeting in living room, dining room and stairway. The breezeway (which is 13'2" x 28') and the entrance into the kitchen had to have a smoothing/leveling compound prior to installation of the vinyl flooring.

Description of Work: Install carpet on 2md floor, stairs; also moved furniture around

Description of Work: Visited home with samples, measured and gave us a price although he did not have the carpet we wanted according to color and texture. Met him in the showroom to consider other possibilities.

Description of Work: Remove old carpet and replace with new carpeting.

Description of Work: Installed a sub-floor and flooring in our kitchen.

Description of Work: We were in the market for new kitchen flooring, not wanting to use a big box store I decided to use a local flooring retailer. SteelCity Flooring met that criteria. The storeroom (West Mifflin) was well organized, clean, bright, and the selection was very good. The sales person was friendly enough, I felt he knew the products available, he could answer our questions, and did not steer us to more expensive options. We settled on sheet linoleum in a mock tile pattern. We considered a flooring options prior to selecting sheet linoleum. The install was performed in the time frame initially given, the installers were good, and the finished product looks good. The only issue with the flooring was some bubbles which were repaired to our satisfaction. One item that I never quite resolved was a $200.00 coupon, in the Clipper Magazine, for that I thought I was entitled to. I was given a $100.00 credit by the West Mifflin store manager which was appreciated but I thought I was entitled to the full amount.

Description of Work: We hired them to installed laminate flooring in our house.

Description of Work: Since I can't tell you about the services I will tell you about what the non service issues are. On 10/2/12 we met Ken from Steel City Flooring.(SCF). 1st question we ask him "Do you use sub-contractors" answer "No - we have all our own guys". We ask him about the 2 complaints against SCF with the BBB he gave us answers that seemed reasonable. Ken referred to this job as installing beautiful new hardwood floors. Never did he ever use the word construction or inform us in anyway that this would entail anything more than them opening the boxes of flooring and putting them in. He told us how to prep the house, remove the old carpet and padding, remove all tacks, nails & staples, remove the peal and stick kitchen flooring as they could not go over it. We told him we would do all that and were going to paint and get new fans in. We told Ken we were concerned about our furniture as it was very big and heavy. He told us several times they use guys who are also professional movers. Ken was shooting for an installation date of the last week of Oct. We told him that we were 60 & 66 and that I am disabled and had been badly injured in a fall several weeks before. He said if we couldn't be ready they would work with us as much as possible. He took measurements and left. Two days later I got the interest free fiance form and the contract to sign. The contract was vague only stating how many rooms and the prep work we were to have done before they came to install the floor. In the next 6 wks we spent up to 18 hours a day removing everything he told us to, painting, new drapes, nw mattresses, new ceiling fans, etc. We did not want to do anything after the floors were done to scratch or mark the floor in anyway. Fanatic maybe, but we treasure our home and how hard we have to work to have anything done, let alone something that was costing us over $10,000. My husband will be working part time for 2 years to pay for this as our Medicare doesn't allow us to save a dime. When the carpet was all up and the painting begun we daily wiped up the old wood flooring that was under the carpet and dusted everything to make it perfectly cleaned as to not trap dirt under the new floor. We dusted and cleaned every surface in the house daily and dreamed of the day we would see our beautiful new floors. We knew the nail gun would cause some dust but that was unavoidable and reasonable. We hired so called professionals because they should know their business, when we wouldn't even begin to know what to ask about the installation process. When we started to take up the kitchen floor the sub floor began to splinter. We called Ken and he said to stop and he would be out on whatever day between 10 and noon to see what we had to do. The day came and he never came. When I called they said he was out quoting jobs and that he would call me back. He called and was rude and nasty and told me he had a flood in his home and didn't have time to call me or anyone else he had appts with. Funny his office said he was on quotes. He told me not to worry about it they could put a skim coating over the peel&stick tiles and it would be fine. If it was that easy why did he tell me it had to be removed? So sight unseen we continued. Finally the day we had worked so hard for - new drapes, mattresses, ceiling fans in every room, clean windows, freshly painted walls, cleaned duct work, new accent rugs all new and beautifully clean and ready for our beautiful new floors. What comes next no one will believe, but I swear every single word is true. The truck pulls up on 11/8/12 and we see a magnetic sign on the side that said "Kerb's Hardwood - sub contractors??? Two very young men get out and come in. I ask about the sign and who they worked for. They seemed not to understand the question. I ask if they were sub-contracted to do this job and still only a look of confusion. Next problem, Ken had told us that the floor needed to be run in the opposite direction from the old floor. The installers said no it should be run the same way - again we have no idea and so my husband called Ken. No answer so we left a message and proceeded to tell these two young men how excited we were and how much work we had put into getting ready for this day. I even told them I got up at 6 a.m. and wiped up all the floors one last time. They said nothing. They went out to the truck to start getting tools and my husband got a call re insurance that we had been dealing with for several days. They came in and said they would be making some noise so we went downstairs to take the call. There was a lot of noise for about 20 minutes or more but we didn't even think about it as we had this call to deal with until I heard all my smoke detectors go off. I came running up the steps and when I opened the door I could not believe my eyes. These pros took a circular saw to 16 door jams and covered everything in our home with plaster, metal shards and debris. Not once since day 1 did anyone tell us this was going to be done and these kids who we were told were "The Best Installers SCF Had" never told us what they were about to do. Our beautiful home and all its contents had an atomic cloud of dirt in the air and on every surface in the house. When I got to the hallway where they were I could only see a shadow of them at the end of a 12' hall there was so much dust. They had opened a window I assume to keep the smoke alarms from blaring, but my furnace was running and the cold made it keep running. There were 3 cold air returns in the hall sucking in dust and blowing it thru the furnace. I wish I had thought to grab my phone and start to take a picture of these two standing there, but I was in shock. In 30 minutes they 2 guys decimated my home and all its contents and our lives and had the never to say "well it's not really dirt". I guess I looked more stupid than they sounded. To say I went nuts is an understatement. My husband has COPD and uses inhalers daily to breath. I called SCF enormously upset and told them what had happened and ask them to send someone out right away. No one came - the third person I spoke to said " listen lady this is a major construction job and you should have known it would be really dirty." Really!!! I ask these 2 pros if someone did this to their home or their loved ones home how they would feel. Answer "I guess we wouldn't like it". No kidding! Not knowing what to do next they left and went to lunch - after all they had put in a rough 30 minutes. Phone calls back and fourth and no solution, no one came. One man I spoke to said its just a little dust, your over reacting, it is not a bid deal. A woman named Emily who is the only person at SCF that seemed to care called me. She was now the buffer between them and me. She kept saying how sorry she was and that this should not have happened. I told her when my hsb. hung new curtain rods I held the shop vac under him drilling to catch the dirt and I can't believe they would just rip loose with a power saw on the walls. She agreed (although now she is not able to speak to me anymore.) She was the only person that seemed to give a hoot about this. She told me they would get someone to come in and clean and fix this. She was contacting the owner and would get back to me. Then the installers came back. They informed me they were supposed to clean for me. If I hadn't been so distraught at that point I may have laughed. I called Emily back and ask her if she knew these two. She knew Kyle the leader of the team. I ask if she would let him clean her house. She laughed and said no man could clean her house as well as she could. I told her there was no way they could start on the floor until we knew what to do next. She told me to tell them to leave. I didn't have to they had already packed up and were getting in the truck. She said the owner was at the dentist and would call me in the morning. I told her I did not want him to ask me what I wanted, I had been ask that all day, but I wanted him to tell me what he was going to do to fix this. I called a contractor who was in business for over 40 yrs to come and look at what had happened. I wanted validation that this was not only totally avoidable, but that I wasn't making more of this than it was. He came by and when he came in the door was speechless. He said when he bid jobs he always explained in detail what people should expect. He said he even made it sound worse than he really expected it would be so when it wasn't they were pleased. He never would have used the tools they used and he would have covered every surface before beginning even if he didn't expect that kind of mess. He is a professional - SCF needs to look up the word in the dictionary. We were up all night trying to clean up in anyway we could so my husband could breath. He had several asthma attacks and was unable to go to work the day this happened. In the morning Jason - the owner - called. I knew as soon as he opened his mouth this was not going to go well. He now , for the 5th time since we met with Ken on day 1, told us they were canceling the contract. He said I refused to let them clean for me, and I forced them to leave without starting the floor. He said I was unreasonable and irational and they could not please me. He ended by telling me to get someone to clean up and he would turn it into his insurance, he would take $1,000 off the job ( my new mattress that was right next to the door jam they cut cost more than that.) He was beyond rude and never once took responsibility for any of this. He told me Emily would call me with his lawyers name and then he hung up. Once again I sat here in stunned disbelief. What was I going to do. They had insurance and lawyers and we had no options open to us..

Description of Work: You be the judge: In June of this year 2012 I purchased 2 Area Rugs from Steel City Flooring. In July of 2012 the rug arrived and was installed (I must say it was a very good product). Upon Installation of the Area rugs and the Padding both items were cut to size over Oak Flooring leaving deep cuts in the oak. The installer admitted that he did do it and that was the normal method of install (If you’re concerns about the floor underneath you should check it if you purchased rugs from Steel City Flooring). Then I pointed out that this was an area rug and was noted in the contract… furthermore it stated NO TACK Strips which should have given Steel City Flooring an Idea that I did not want to have the oak floor damaged. At this time I wanted this to be resolved and I stopped payment on the finial check. The Installation Coordinator Dave came out and upon viewing the Oak Flooring stated that some of theses cuts were old but I pointed out to him they were not. The reason for the appearance of appearing old is that I tried to clean the flooring and the dirt logged in the cuts and once this happened I stopped cleaning and left the floor as it was and then he walked out after I offered him a simple test that he could do. Next the Steel City Hardwood Flooring Rep came and said that Steel City Flooring wanted the floor buffed out but the cuts were too deep and that the complete floor had to be redone. In speaking to Dave, he said that just cover the cuts it’s an old house why am I concerned? IT’S MY HOUSE and I’m retired and I’m fixing the house up. At that time I pointed out there web site that they were insured and that if they could or would not fix the floor then I want there insurance agent to evaluate the floor and have it resolved. The insurance agent agreed that there was damage upon install and a settlement was made. He also mentioned that Steel City flooring should have mention there method of install. Three (3) days after the check was cashed from the insurance company, Dave from Steel City demanded payment. I pointed out that he had the check and it was live…. So cash it. He said that he would check the file. Approximately four (4) days latter Dave called and said that the bank kept the check which had a hold on it and that I should write another check. I said no and he then threatens to take me to court at this time. Note: I spoke to my bank and their statement…if the bank can not cash the check it will be returned to the person who submitted it. Please bear in mind that the hold was for two (2) weeks and now the check is live and Dave still wants another check. If I write this check then there will be two (2) live checks and I’m refusing to do it. I then spoke to Jason the owner and she stated he would now take this issue and research what happed and after calling his bank and he returned the call and stated that his bank will research what happened to the check. Bottom line is that the product is good as far as I can tell but the installation is far from being desirable and when things go sour there is major push back from the Installation Coordinator instead of working to resolve this matter in a timely and profession manner. This went on for approximately 4 mos. and took 5 days out of my life and a threat of taking me to court. This strong arm tactic is and will not be accepted. Thus on a scale of 5 with 5 being the best I have to give them a 1 and that is stretching it.

Description of Work: I called Steel City Flooring from the ads that was placed in one of the local fliers that we receive. Jason Muller came out and measured the rooms that I needed carpet replaced. Jason was on time, honest,and polite. I have a small place so everywhere you go in the house is high traffic, not to mention a very high strung boxer. Jason suggested carpet that would suit our family needs plus the padding..he even gave me a piece of carpet that I was ordering so that I could test it out..I tortured this thing and it held up well;and cleaned really well..next I asked for references, he had no problem with doing this..I did call, all were very pleased with the work that had been preformed by the carpet installers..Two of the people I talked to even had them come out to install other flooring . I ordered the carpet...They kept me informed every step of the way...The gentlemen installed the carpet with care;there wasn't one nick in my baseboards. Also my walls are not true and square, but somehow they got it to look like they were.The seams you can't tell where they are.I had different colors put in the bedrooms; the seams are straight, when you shut the bedroom doors all you see is the main area carpet which is a different color.The installers; Mike & Chad were very particular in how my home needed approached, I was told it may take a little longer..when they finished the job, it was like I moved into a new house. I would recommend Steel City Flooring to anyone.....