Jackson Construction

Dorson Jackson came to our home for an initial appointment to discuss estimates for our potential renovation. This appointment took place a month after we first contacted Dorson. On the day of the appointment, about 2 hours before our scheduled meeting time, he requested that we change the appointment time. Our appointment can only be described as uncomfortable. For the entire appointment, about 30 minutes, Dorson was confrontational and seemingly not interested in doing business with us. He interrupts frequently during conversation and repeated a single, seemingly high, price range for very different renovation projects. We are not sure whether he was upset because we requested for him to wear a mask in our home or if it was something to do with the way we looked that made him feel the need to treat us, potential clients, so poorly in our own home.

After purchasing our home in 2016, built in 1966 but remodeled in 2012-14, we thought there would be no major projects. Everything looked fantastic on the outside, but lurking behind the walls were ticking time-bombs from "sub-optimal" materials and poor craftsmanship by the prior homeowner’s contractor. In early 2018, a darkening in the hardwood of the hallway floor outside the master bedroom and bowing of the baseboard and wall-board were our first clue something was not right. Because of the outstanding experience we had with Dorson Jackson of Jackson Construction, we gave him a call and asked if he could investigate. After opening the hallway wall-board, he discovered water was leaking, and had been leaking for some time, from the master bath shower. After consulting with our homeowner’s insurance firm, a claim was filed and we began the process of repair and replacement. It was awful to see the behind the walls, behind the pretty tile and glass, just how much damage had been done. To tear out thousands of dollars of nearly-new tile and fixtures made our stomachs turn but once the true extent of the damage was revealed, we were very thankful that we were in such good hands with Dorson. The subcontractors Dorson provided for electrical, plumbing, tile, glass, and paint – all of them were very professional and we never guessed where we were in the project thanks to Dorson’s frequent updates and weekly schedule plans. On our own dime (in addition to the insurance), we upgraded ventilation, floor tile quality, added radiant floor heat, and changed the location of the valve to one that made more sense. Dorson was mindful of our budget and provided options at varying price points. Not only was our master bathroom repaired, it was elevated to a new level of quality, thanks to Dorson and Jackson Construction’s excellent work. He also pulled permits for any and all areas that were necessary. Dorson’s attention to detail was recognized and commended by our insurance adjuster as well. A situation that could have been very painful to work through went extremely smooth and I believe all parties were pleased. We would highly recommend Dorson Jackson of Jackson Construction, without hesitation.