PORTLAND MARBLE WORKS

The work turned out beautifully. It is one of my favorite things from my kitchen remodel. If I need stone work in the future, they will definitely be my first call.

Kaileen in sales was incredibly helpful in deciding on layout, edges, etc. Measures and installers were always prompt, courteous, and skillful. Coutertops looked great. Service above and beyond expectation.

It went very well. Kaileen was so professional, but fun at the same time. They got our job done in no time. We love the final product too- soapstone counters that are beautiful and perfectly installed. I would HIGHLY recommend Portland Marble Works to anyone fixing up their home.

I worked with Kaileen to select the perfect remnant for my small counter. I brought in my box full of wallpaper, tile, and paint samples, and she was really wonderful at helping me find a slab that would work with my decorating scheme. As the process developed, and I unexpectedly needed to match a floor sample to my counter, she was there again with a good eye and good advice on choosing the flooring sample that would work well with the already chosen marble counter. I even brought in my tile and grout samples and received great design feedback for choosing a grout color. The craftsmen that measured and installed the counter were prompt, courteous, quick and professional. It was a really good experience all in all.

We had to have the whole thing ripped out. It was terrible. The product was inferior and they provided terrible customer service. It was honed marble and the honing was done wrongly in the shop. They had to have somebody come out on site and rehone it. It was never done right, so we had to rip it off after paying them $15,000 for the countertop. I don't think there's anything that they can do at this point. I thought their representative, Joe Bayliss, was misrepresenting their product. She worked directly with Portland Marble Works and completely misrepresented the product, yet she got commission to sell it. They were expensive. The countertop wasn't scribed to the wall right. We ended up not paying the last $1500 of the bill. One of the owners, Dan, knew that. He knew that we were not paying the last $1500 because the marble was terrible. We could see the honing marks. They were unwilling and unable to fix it. They were very unprofessional and their workmanship and craftsmanship was terrible. They were also always late, which made other contractors get behind in their schedule. I would never use them again.

Excellent experience. Great attention to detail and to my concerns as we went through the process of selection and installation.

Horrible. Countertop cracked within two weeks of installation. Floor was gouged in process. I felt the company refused to assume any responsibility for these issues and had very poor customer service. Neither owner of the company would talk to me or come to see the damage. This finally had to be mediated by the Construction Contractors Board to get resolved. I was very frustrated with the entire experience. The customer salesperson was very polite but had no authority to effect any resolution of the problem. This took over five months from the date of installation.

Very good

Everyone we had come into contact with this company was very professional. The crew that came out to measure had this down to an art and has a very efficient use of time. The installation was done in a very timely manner and looked wonderful!

THEY WERE VERY PROFESSIONAL, PUNCTUAL, MET DELIVERY DEADLINES AND VERY KNOWLEDGEABLE WITH EXCELLENT QUALITY WORK.