I do not recommend anyone using Portland Construction for your home repair needs. They are not worth the headache due to a disjointed, uncommunicative, and potentially incompetent staff that does not hold to their word. The entire affair felt eerily like dealing with health care costs; where no one knows what things will cost throughout the process, the left hand does not talk to the right, and administration is incompetent(or unwilling) to give accurate details when asked. We asked for financial clarification on multiple occasions (as I thought we may owe more, but the numbers just were not adding up). We got responses like, “I just can’t give you those details right now”, “This is a mess, I will have to ask a co-worker”, “You are right, these don’t seem to add up”, and “I assure you that the finals numbers will be ready for you at final walk through”. The owner verbally gave the final amount due to us at final walk through, as he said he was not given the requested statement. We made the final payment to him. Paying at this point, without a written statement was an error on our part. We should have insisted (again!) on the physical statement. Roughly two months later, apparently after reviewing and sifting through their mess, we received an email with a large balance still due. No apologizes or acceptance was made for miscommunicating the balance due (on multiple occasions), nor acceptance whatsoever of responsibility for the mis-information or mess of administration was communicated. During phone conversations, they as few and neutral of comments as possible, then insisted on payment. Never mind, that a contract $10,000 over the contract we signed was sent to insurance, but never seen by us until after project completion. We had to request it multiple times after the unknown balance was invoiced to us, as things were not adding up to us, based on the contracts we had. The result is that both the consumer and insurance companies get gouged. We paid it, washed our hands of this company, and are finally done. However, our concern now is you – We do not want another family to have the same experience we did. I am (mostly) happy with the repairs themselves (we were looking for mid range and new upfront that when not paying premium prices, the word quality would follow suit), but the sales and administrative side of this company will end up costing you dearly – in A LOT of time , frustration, and money! The negatives far outweighed the positives. I highly recommend seeking another company.
