NWR Construction

He was incredibly responsible, did a quality job. Recently, he did some work for us around our house. He is great at helping us figure out what the problem is and come up with solutions.

What upset us was that he showed none of his earlier sensitivity to the look of the house, and took what he later described as an ?executive decision? to reconstruct the porch in a very different manner to it?s original appearance. We asked him to return the porch to its original appearance in September. He responded by saying we should be happy with the porch and promised to work with us until we were satisfied. He actually said ?I?m not the kind of person who will blow you off?. After chasing him for a while to get a date to do the work, he eventually said that due to the winter weather he would be in touch at the end of March. We tried contacting him in April and he no longer answered or returned our calls - until we threatened to issue a complaint. After getting other quotes to fix the porch, he was persuaded to offer a refund amounting to a fraction of his original fee. That was more than one month ago and we have not received any compensation or assistance whatsoever. On grounds of cost, but more importantly, reliability and trustworthiness, we could not honestly recommend the services of NWR Construction. We are particularly sorry to say this, because we really liked and trusted him. *Update: In Ron's response, we feel that Ron did not adequately address our core complaint, which was he agreed to fix our porch and then never followed through and did the work. In his reply, he appears to say that he agreed to fix the porch, then the next thing he knew we got other bids to fix it. In fact, there were 10 months of unanswered and unreturned calls. The only way we could contact him through most of this time was by calling from a number that was unrecognizable to Ron. On the rare occasions we managed to speak to him, he'd tell us that he'd "come over next week"--he never did and never gave an explanation. At one point, he said that he would not be able to work due to rain, but that he would contact us in March. He never called. Instead, we made contact with him at the end of April, again after he had ignored several of our calls. He also refused our request to set a date for the work. Due to the difficulties that we were having even talking to him, we had to eventually conclude that he had no interest in doing the work. And hence we contacted him to say that we were considering getting other bids, at which he became very defensive and he said we'd never get as good a price as he gave us. Again, he said that he would "come over next week". Again, he did not arrive the following week or call us at any point. So we went ahead and got the quotes from other contractors. If Ron was intending on doing the work, the problem is one of incredibly poor communication and a complete absence of any kind of customer service. In our last conversation with Ron, he did offer a partial refund, but this never transpired. And I note he did not mention it in his response to Angie's List. We did make attempts to contact him after this, but they were unsuccessful. We are not unreasonable people, and in fact we got the impression that when he did our kitchen was that we were his most accommodating customers. We now feel that this led him to take advantage of us. We want other Angie's List members to know that he is an unreliable and untrustworthy contractor. If we can save someone else going through what we did, we'll be happy.

RON DID GREAT WORK, REALLY KNOWS WHAT TO DO, AND HOW TO DO IT. PRICE WAS A DISAPPOINTMENT, ALTHOUGH HE DID INDICATE IT WOULD BE MORE EXPENSIVE BECAUSE OF "ECONOMIES OF SCALE"