Mr. Maid

They showed up with a good crew but they didn't listen as to what I wanted done. Say it's work done very well in some areas and I couldn't find things when they were through. They did respond quickly to my phone call.

I was very pleased with the service. Providing the completed questionnaire in advance was helpful. The service also cost less than I had anticipated. The finish work on newly exposed wood floors left them looking very nice considering their age and Mr. Maid hauled away the old carpet that had covered them which I was glad to pay for.

I had a good experience.

Three workers from Mr. Maid arrived at my house within half an hour of their scheduled 9am start time. We talked briefly about what I expected from them, a thorough cleaning of all ceilings, walls and floors in all rooms in the upstairs and main levels of my new house. They got to work and did everything I asked them to do, scrubbing the ceilings and walls by hand. They stopped occasionally to ask if the work was acceptable, or if I needed any more cleaning in any given area. All three were friendly and professional, and did such a great job of removing grime from the surfaces it literally changed the color of my walls, making the rooms much brighter! The cigarette smoke smell was completely eliminated, and the animal smell was significantly reduced, although in a few places the hardwood floors had been destroyed by animal waste and were not cleanable. The team finished the job in about 4.5 hours, a total of 13.5 man-hours, 1.5 hours less than the 16 man-hours originally estimated. It was certainly worth the $720 cost, although it wasn't clear to me whether the $720 charge was for the specific areas of my house to be cleaned, or for the man-hours of time. If the charge was for hours actually worked, I could've put the team to work in the basement (a secondary priority, but still needed to be done). But I didn't think of that until after the team had already left my house. The senior member of the cleaning team, Jeff Preece, had suggested I consider having Mr. Maid clean my furnace ducts too, as much animal hair and other smells might be trapped in the heating system. The furnace was replaced as a condition for my purchase of the house, so it was less than a month old and I didn't expect any problems. But when Jeff checked the furnace filter, it was completely clogged with animal hair and dust. It looked like sasquatch got caught in there! Jeff was able to schedule a duct cleaning for the next morning. He arrived at 9am the next day to complete the duct cleaning service and to treat the ducts with an anti-microbial agent to help further eliminate the animal odors. He even hand-scrubbed each of the heat vent covers to remove any animal waste that wasn't caught by the cleaning team the day before. And due to my confusion about the cost of the original cleaning (was the $720 for areas to be cleaned, or for man-hours of time?), Jeff subtracted the $99 cost of the anti-microbial agent to balance out the work time that wasn't used the day before. This reduced the total cost of the duct cleaning to just $283.10, again a bargain considering the condition of the house and heating ducts. Overall, the difference the team made was really astonishing and I would strongly recommend Mr. Maid for any unusually difficult cleaning job that is not within the purview of a normal maid service.

Three guys came out to do the job and did a thorough job. They explained how their roto brush works and gets the dust loose from the ducts and then their vacuum sucks it up. After each duct cleaning another guy would vacuum up the mess it made around the area. They had a system worked out between the three of them. I was very happy with the results.

We have used this company before for the purposes of providing a heavy-duty scrub down and cleaning of homes after we have cleaned them out of hoarded items. Each time we have used them (I think about four times now, the most recent on March 7th), they have been punctual, work very hard and have done such a great job of cleaning! We think they are terrific and they are our go to team when our customers ask for this type of cleaning.

Mr. Maid does a very good job at housecleaning. They pay good attention to details, like getting the dust bunnies from under furniture and appliances, as well as taking gentle care of things like wood floors and delicate fixtures. They also are mindful around pets, making sure no one escapes and will come and clean anything that was missed, at no charge. When they cleaned our carpets they moved furniture and our considerably dirty carpets came out looking almost brand new. When they did construction cleanup they were able to remove glue from new appliances, as well as, cleaning windows both inside and out. We intend on continuing to use Mr. Maid for our housekeeping and would recommend them to friends and family.

The guys showed up about 40 minutes late. They came in super friendly and asked about the duties they wanted done. I had printed off a checklist from their website of things to be done. He said I was suppose to check off everything I wanted done, I said well I would like all of these things completed. So I showed them around my house, pointed out somethings I really wanted done and then they got to work. I continued on outside to get some weed picking done. Although at the time I wondered why it was taking them so long to move through the house I didn't think much of it. Around lunch I came in and things were looking good. At this point they had been there about 3 hours(6 man hours) and told me they were going to move on outside to pressure wash and finish up the floors and would be done! I was so happy, they had estimated 10 man hours and I was really hoping not to spend they much! At this time I said great and told them I had some errands to run and left them payment and went on my way. When I arrived back I was rather disappointed to see the bill. 575.00. Yep my 2300 sq ft home cost that much for a wipe down and pressure wash. I traded an old cell phone which took off 100.00 and then they refunded me 30 or 40 because they didn't take out their lunch time, but I truly do not believe they were there as long as they said they were and I will tell you that my house didn't look as good as I thought it would for the money! They guys were nice, but I will not use their services again.

They did a very good job. I would use them again. He does a lot of cleaning after people move out for real estate agents. The people that moved in after us said they did a very good job.

I asked the man who answered the phone if they'd be able to do some light moving and deep cleaning. After mentioning my mobility issues he said, "I don't think you're the kind of client we want to work with." This was by far the rudest company I spoke with. Not sure what kind of work they do but it doesn't seem to be housecleaning / general labor. I would not recommend!

The man's name was Randy. There were people coming in for an inspection and my sister would have been kicked out if she hadn't had it cleaned. You could not even see the floor. I actually got this company to come out the next day which was great. The other companies I contacted were going to take a week. They had two guys work all day and then a few more came out later. They hauled all of the stuff away and cleaned the rugs etc. I could not speak more highly of them.

Jeff and his crew came and did the work. They were prompt, friendly and professional. I use this company for housecleaning about once a month and decided to use them for the air duct cleaning because they do a good job.

I like their service a lot. I had one crew that came in that didn't do as good a job as previous crews, next time I scheduled I expressed that and she sent a different crew for me which I liked. He wanted me to talk to them about the differences in cleaning that made it the way I wanted it. They wanted to know what they other crew missed so that I would be sure to get it.

She informed me they didn't do a lot of things after I explained to her what I needed done (even after she first stated they did do those things). The lady I was talking to on the phone didn't sound interested in even hearing my needs. I feel that the company has no intentions of cleaning anyones home! I feel that I was discriminated against because I Asked if they had ever worked with anyone with "OCD." Not specifically that I have OCD, but I feel that they changed their story when I mentioned it.

I was working in my den when they cleaned my home, but they did such a good job before, I signed off w/out checking details. Then they went to my mom's house. They did great there (I was there and watching). When I returned home, I noticed the front of my china hutch was dusty. I checked the top of the hutch; hadn't been touched. They left a card: "Satisfaction Guaranteed! Call within 24 hrs after your clean. If we didn't clean something to your satisfaction, we'll re-clean it free of charge." I called Terry & told her that the china hutch was not cleaned. She said, "You want them to come back to do 10 minutes worth of cleaning?" I told her about the card they left. I said, "Forget it, but you might want to remind them." She said, "What good will that do since we don't clean for you regularly?" I said, "Well, I was going to have you start regularly again for both my mom and me, but forget it now." This was before I checked the top of the frig. Also untouched. I'll never use them again.

The cleaning guys were great, but the office person was rude. We scheduled for today after 1:30 pm, and apparently they tried calling at 10:30 this morning to come earlier since they had a cancellation. My children and I were out all morning, and even if they would have been able to reach me we had already made a commitment that we needed to keep. The office lady told me I would need to reschedule, and when I told her I didn't want to reschedule (the house was all picked up and ready), she reluctantly agreed to call the guys and they did end up coming today which was good. She made me feel that I should have been able to be reached and it was my fault that they were going to have to reschedule. What if I were having a big dinner party and needed it cleaned today? What if I were in a dentist chair? I can't just drop everything and come back to let them in. Like everyone, I am busy and need a company committed to keeping appointments they make.

Three people initially showed up, meaning 3 people for 3 hours and 20 minutes. When I did the walk through with all of them, one guy said that 10 hours was a little tight, and would status check with me after 3 hours and have me prioritize what was left to do. After 2 hours, two of them left due to a scheduling conflict, leaving one guy. The guy who was cleaning the air ducts joined in later after he finished that job. It was a bit choppy, juggling the manpower, and it left many things undone, primarily due to lack of communication. In Randy's defense, he committed the man hours, and delivered the man hours. Unfortunately, the quality of the clean was not as I expected, nor did they get to every room. Based on the other in-home estimates, I would have thought the job could be reasonably completed in 10 hours. It is always a crap shoot when pricing by the hour and not the job, and next time I will contract a company who gives visual estimates and prices by the job.

When I called to see if they could fit me in the schedule, I had a good conversation with one of the owners of the business. She described their cleaning practice and their business philosophy. She was able to send a crew out just a few days after we talked. The two gentlemen who cleaned my home did a great job. They worked very diligently, and came to me when they had questions. My basement bathroom had been neglected for several months, and they left it sparkling clean. The men arrived in a car with the company name on it, and they were professionally dressed in company shirts. Overall an outstanding experience.

I called them with little time to spare after another very popular and highly rated Angie's List customer backed out at the last minute. I should have called them first because they have done work for us before and are awesome. They got us into the schedule, worked really late, and never slowed down to get the place tip-top. They were very nice people, fast workers and I was impressed with how clean the house ended up, because it had been totally disgusting. Once they were off the clock and I had paid, the supervisor had me walk around to find places they had missed. There were very few! I was sort of confused as the house looked so clean. I ran my hands over all the surfaces and they had touched everything. It was as clean as could be. I'm going to hire them to clean my own home regularly.

Terrific! I don't think our house has ever been this clean! My husband was having surgery and I wanted him to come home to the cleanest environment possible. We hired them site unseen based on a recommendation from another cleaning company that couldn't fit us in. We left the key for them and returned home to an immaculate house. The chrome fixtures sparkle, you can see your reflection on the floor. They even de-clogged our sink. The house just "feels" good! Fabulous!

They came in under their time estimate by 1/2 hour. They pointed out to me the spots in the carpet that they were unable to pickup and offered to use particular solvents if I knew the cause of the stain. I didn't opt for them to stay any longer to work on those small spots. After they left, I found that they had neglected to clean two windows panes on the outside.

We had 4 employees in two vans show up on time at 8am. They used plastic to partition off the section of room they'd be walking through to remove the debris. They wore clean suits and respirators. They disposed of all the old insulation, ducts and vapor barrier. They worked until 6pm. They did a very thorough job and completely cleaned up after themselves. They video tapped the finished job, so we could inspect their work. The crew chief is coming back next Saturday for one final inspection. This company was outstanding!

THEY DID NOT FINISH THE JOB AND LEFT THE VENTS UNSCREWED. IT WAS HARD TO COMMUNICATE; ONLY 1 PERSON SPOKE ENGLISH. I NEVER COMPARED THE PRICING AND HAVE NOT HAD THIS WORK DONE BEFORE SO I DO NOT KNOW ABOUT THE QUALITY EITHER. MY CARPETS WERE DIRTY AFTER THEY LEFT.