Mr. Maid is a small local business. Our Technicians work in teams of two with multiple service qualifications. "One call and we do it all". Pricing varies depending on the type of service and equipment required. Deep discounts for multiple services performed on the same day. Visit us on the web at www.mistermaid.com to see additional information. Thank you.
Business highlights
37 years of trusted experience
Emergency Services Offered
Services we offer
HOUSE cleaning / MOVE IN-OUT cleaning / PREP FOR SALE cleaning & cosmetics / CARPET cleaning / UPHOLSTERY cleaning / AIR DUCT cleaning and sanitizing / WOOD FLOOR cleaning & sealing / LINOLEUM cleaning & sealing / POWER washing/scrubbing sidewalks, decks, driveways and more / GUTTER cleaning / CRAWL SPACE clean-out / ODOR elimination and more. Visit us on the web at www.mistermaid.com for more details. Thank you
Services we don't offer
If you have any questions, please call us at 503-736-3145.
They showed up with a good crew but they didn't listen as to what I wanted done. Say it's work done very well in some areas and I couldn't find things when they were through. They did respond quickly to my phone call.
Description of Work: I've used Mr. Maid.
Rating Category
Rating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
4.0
punctuality
4.0
Carolyn E.
04/2015
5.0
hardwood floor, house cleaning
+ 0 more
I was very pleased with the service. Providing the completed questionnaire in advance was helpful. The service also cost less than I had anticipated. The finish work on newly exposed wood floors left them looking very nice considering their age and Mr. Maid hauled away the old carpet that had covered them which I was glad to pay for.
Description of Work: In advance, I was provided with a form online which I completed to help break down the cleaning work I wanted done. The day before I was hoping to book the services, I took a walk-through of the empty house with Randy to confirm what I generally wanted done. We also talked about those items either of us felt would need special attention and discussed in advance a particular trouble area in the kitchen and what results could be realistically expected. He described in detail how their process works and estimated the number of hours it might take to complete the various categories of work being performed. At the last minute, I asked to have a carpet removed from a bedroom to reveal hardwood floors that had never been exposed.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$757.87
Bryan G.
01/2014
5.0
carpet cleaners, air duct cleaning, house cleaning
+ 1 more
I had a good experience.
Description of Work: Mr. Maid did cleanup for me. We had to move back the stuff back into the house after construction, so they did moving and construction cleaning for me. They also air duct cleaning.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,200
Sarah F.
01/2013
5.0
house cleaning, air duct cleaning
+ 0 more
Three workers from Mr. Maid arrived at my house within half an hour of their scheduled 9am start time. We talked briefly about what I expected from them, a thorough cleaning of all ceilings, walls and floors in all rooms in the upstairs and main levels of my new house. They got to work and did everything I asked them to do, scrubbing the ceilings and walls by hand. They stopped occasionally to ask if the work was acceptable, or if I needed any more cleaning in any given area. All three were friendly and professional, and did such a great job of removing grime from the surfaces it literally changed the color of my walls, making the rooms much brighter! The cigarette smoke smell was completely eliminated, and the animal smell was significantly reduced, although in a few places the hardwood floors had been destroyed by animal waste and were not cleanable. The team finished the job in about 4.5 hours, a total of 13.5 man-hours, 1.5 hours less than the 16 man-hours originally estimated. It was certainly worth the $720 cost, although it wasn't clear to me whether the $720 charge was for the specific areas of my house to be cleaned, or for the man-hours of time. If the charge was for hours actually worked, I could've put the team to work in the basement (a secondary priority, but still needed to be done). But I didn't think of that until after the team had already left my house. The senior member of the cleaning team, Jeff Preece, had suggested I consider having Mr. Maid clean my furnace ducts too, as much animal hair and other smells might be trapped in the heating system. The furnace was replaced as a condition for my purchase of the house, so it was less than a month old and I didn't expect any problems. But when Jeff checked the furnace filter, it was completely clogged with animal hair and dust. It looked like sasquatch got caught in there! Jeff was able to schedule a duct cleaning for the next morning. He arrived at 9am the next day to complete the duct cleaning service and to treat the ducts with an anti-microbial agent to help further eliminate the animal odors. He even hand-scrubbed each of the heat vent covers to remove any animal waste that wasn't caught by the cleaning team the day before. And due to my confusion about the cost of the original cleaning (was the $720 for areas to be cleaned, or for man-hours of time?), Jeff subtracted the $99 cost of the anti-microbial agent to balance out the work time that wasn't used the day before. This reduced the total cost of the duct cleaning to just $283.10, again a bargain considering the condition of the house and heating ducts. Overall, the difference the team made was really astonishing and I would strongly recommend Mr. Maid for any unusually difficult cleaning job that is not within the purview of a normal maid service.
Description of Work: I recently bought a house that had been occupied for 30+ years by chain smokers and "animal rescuers." Needless to say, the house smelled strongly of cigarettes and animals, and every surface inside the house was stained with a smokey grime and/or animal spray. The situation was so bad I had to tear out 1500 sq ft of wall-to-wall carpeting, which had been completely destroyed, but it still didn't get rid of the problem. I decided to call a house-cleaning service from Angie's List for help. I first contacted a different service, but when I described the situation and the amount of work needed to take care of the problem, that company referred me to Mr. Maid. Mr. Maid sent an estimator out at my house within a few days of my call. I told him I needed my house completely scrubbed down, from the ceilings, down the walls and of course all the floors, in all rooms in the upstairs and main floor of the house. The estimator told me Mr. Maid charges $45 per man-hour of work, which would be $90/hour for a two-person team of house cleaners. He said it would take about 16 man-hours to clean up the mess in my new house, a full day's work for a two-person team, which worked out to $720 for the whole job. It seemed like a bargain given the amount of work that needed to be done and the "yuck" factor involved in cleaning up animal spray, so I agreed to try their service.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$720
Janice D.
11/2012
5.0
house cleaning, air duct cleaning
+ 0 more
Three guys came out to do the job and did a thorough job. They explained how their roto brush works and gets the dust loose from the ducts and then their vacuum sucks it up. After each duct cleaning another guy would vacuum up the mess it made around the area. They had a system worked out between the three of them. I was very happy with the results.
Description of Work: Did a complete cleaning of the air ducts using their Heppa vacuum and control brush.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Jennifer O.
03/2012
5.0
house cleaning
+ -1 more
We have used this company before for the purposes of providing a heavy-duty scrub down and cleaning of homes after we have cleaned them out of hoarded items. Each time we have used them (I think about four times now, the most recent on March 7th), they have been punctual, work very hard and have done such a great job of cleaning! We think they are terrific and they are our go to team when our customers ask for this type of cleaning.
Description of Work: This company came in and scrubbed the kitchen and bathroom, vacuumed and dusted the home of a hoarder after the bulk of items had been removed.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$240
Michelle S.
11/2011
4.0
carpet cleaners, house cleaning, floor cleaning
+ 1 more
Mr. Maid does a very good job at housecleaning. They pay good attention to details, like getting the dust bunnies from under furniture and appliances, as well as taking gentle care of things like wood floors and delicate fixtures. They also are mindful around pets, making sure no one escapes and will come and clean anything that was missed, at no charge. When they cleaned our carpets they moved furniture and our considerably dirty carpets came out looking almost brand new. When they did construction cleanup they were able to remove glue from new appliances, as well as, cleaning windows both inside and out. We intend on continuing to use Mr. Maid for our housekeeping and would recommend them to friends and family.
Description of Work: We regularly have Mr. Maid do housekeeping. We also have had them clean our carpets, as well as, do construction cleanup on our newly remodeled home.
Rating Category
Rating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$160
Heather K.
08/2011
3.0
house cleaning
+ -1 more
The guys showed up about 40 minutes late. They came in super friendly and asked about the duties they wanted done. I had printed off a checklist from their website of things to be done. He said I was suppose to check off everything I wanted done, I said well I would like all of these things completed. So I showed them around my house, pointed out somethings I really wanted done and then they got to work. I continued on outside to get some weed picking done. Although at the time I wondered why it was taking them so long to move through the house I didn't think much of it. Around lunch I came in and things were looking good. At this point they had been there about 3 hours(6 man hours) and told me they were going to move on outside to pressure wash and finish up the floors and would be done! I was so happy, they had estimated 10 man hours and I was really hoping not to spend they much! At this time I said great and told them I had some errands to run and left them payment and went on my way. When I arrived back I was rather disappointed to see the bill. 575.00. Yep my 2300 sq ft home cost that much for a wipe down and pressure wash. I traded an old cell phone which took off 100.00 and then they refunded me 30 or 40 because they didn't take out their lunch time, but I truly do not believe they were there as long as they said they were and I will tell you that my house didn't look as good as I thought it would for the money! They guys were nice, but I will not use their services again.
Description of Work: When speaking to the guys on the phone I was under the impression that they charged an outrageous amount because they did things that "women" could not do. Clean under oven, behind fridge, under washer dryer ect. They did clean behind the washer and dryer, however not behind or under anything else. My window seals were cleaned but all of the dirt was pushed into the corner, so I have to redo them. They also missed a couple windows. I was also under the impression that certain services came with the price I was paying. So I asked if they would pressure wash my two small patios. Now I have my own pressure washer, and this is partially my own fault because I am a push over, but I let them do the service for me and was charge 175 dollars! I honest to goodness could not believe this. I called and question the bill and they justified it but I was still very unsatisfied. I still can't figure out how in the world I could have spent that much money on a job that was not to par. I was so disappointed in the work they did. They were somethings i was happy about, the ring in our toilet was gone and back of front door was cleaned, my house looked good, but all in all I could find something in each and every room or area that didn't get done. They were there for a total of 10 man hours? I still can't figure that out! Any way I tried to get some of my money refunded they gave 30 bucks back or something. I am bummed. Hopefully I can find a company that will truly own up to what they say they do. I would not suggest using these guys though.
Rating Category
Rating out of 5
quality
4.0
value
1.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
$495
Sharon H.
07/2011
5.0
house cleaning, air duct cleaning, floor cleaning
+ 1 more
They did a very good job. I would use them again. He does a lot of cleaning after people move out for real estate agents. The people that moved in after us said they did a very good job.
Description of Work: They completely cleaned a condo of mine. They did a deep cleaning which included dusting, vacuuming, cleaning the bathrooms, and appliances.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Rosi T.
05/2011
1.0
carpet installation, house cleaning, basement waterproofing, air duct cleaning, floor cleaning
+ 3 more
I asked the man who answered the phone if they'd be able to do some light moving and deep cleaning. After mentioning my mobility issues he said, "I don't think you're the kind of client we want to work with." This was by far the rudest company I spoke with. Not sure what kind of work they do but it doesn't seem to be housecleaning / general labor. I would not recommend!
Description of Work: No services performed.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
ROBERTA D.
10/2009
5.0
house cleaning
+ -1 more
The man's name was Randy. There were people coming in for an inspection and my sister would have been kicked out if she hadn't had it cleaned. You could not even see the floor. I actually got this company to come out the next day which was great. The other companies I contacted were going to take a week. They had two guys work all day and then a few more came out later. They hauled all of the stuff away and cleaned the rugs etc. I could not speak more highly of them.
Description of Work: They cleaned my sister's house it was trashed completely.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Laura M.
10/2008
5.0
air duct cleaning
+ -1 more
Jeff and his crew came and did the work. They were prompt, friendly and professional. I use this company for housecleaning about once a month and decided to use them for the air duct cleaning because they do a good job.
Description of Work: I had a crew come to my house and clean the air ducts in my house.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$650
Laura M.
10/2008
5.0
house cleaning
+ -1 more
I like their service a lot. I had one crew that came in that didn't do as good a job as previous crews, next time I scheduled I expressed that and she sent a different crew for me which I liked. He wanted me to talk to them about the differences in cleaning that made it the way I wanted it. They wanted to know what they other crew missed so that I would be sure to get it.
Description of Work: They have done full house cleaning for me probably 6 times now I use them on an as needed basis.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Rosi T.
08/2008
1.0
house cleaning
+ -1 more
She informed me they didn't do a lot of things after I explained to her what I needed done (even after she first stated they did do those things). The lady I was talking to on the phone didn't sound interested in even hearing my needs. I feel that the company has no intentions of cleaning anyones home! I feel that I was discriminated against because I Asked if they had ever worked with anyone with "OCD." Not specifically that I have OCD, but I feel that they changed their story when I mentioned it.
Description of Work: I called Mr. Maid to get a quote for some housecleaning.
Rating Category
Rating out of 5
professionalism
1.0
Response from Mr. Maid
SHE REQUESTED FOR MULTIPLE SERVICES THAT SHE NEEDED AND WANTED TO KNOW IF WE DID THEM. SHE ASKED IF WE COULD ORGANIZER HER HOUSE FOR HER. SHE WANTED US TO TAKE THINGS FROM BOXES, CLOSETS, AND DRAWERS AND THEN ORGANIZE FOR HER THROUGHOUT THE HOUSE TO MAKE HER MORE EFFICIENTLY. SHE WANTED CLEANING THROUGHOUT AS WELL AS CARPET CLEANING. SHE STATED THAT SHE NEEDED SOMEONE TO COME IN AND WORK ALONG SIDE OF OTHER PEOPLE THAT WERE GOING TO BE THERE DOING REMODELING AND THAT SHE WANTED IT ALL DONE AT THE SAME TIME. THE OFFICE MANAGER INDICATED TO HER THAT WE DO A LOT OF SERVICES HERE AT MR. MAID/METRO HOME SERVICES, BUT WE GENERALLY DON'T ORGANIZE A HOUSE UNLESS IT IS ORCHESTRATED FROM THE CLIENT WHAT NEEDED TO BE DONE ON THE JOB. THE OFFICE MANAGER WAS TRYING TO TAKE ALL THE INFORMATION THAT THE MEMBER WAS TELLING HER TO ASSESS THE QUOTE. SHE TOLD HER THAT SHE WAS BUYING LABOR AND OUR INDUSTRY IS TIME MANAGED. OUR TOOLS, TRAINING AND EXPERIENCE ENABLE EACH OF OUR CREWS TO WORK EFFECTIVELY IN A TIMELY MANNER. EACH JOB IS DIFFERENT AND REQUIRES INSTRUCTION FROM THE CLIENT. OUR MINIMUM STOP IS $140. OUR HOURLY RATE IS $40. PER PERSON PER HOUR. OUR CREWS WORK IN GROUPS OF TWO. YOU GET TWO PEOPLE FOR 2 HOURS OR FOUR MAN-HOURS. CLEANING SERVICES ARE GENERALLY USED TO DO WHAT WE CALL THE SCRUB OR GRUNT WORK. WE SPEND A LOT OF TIME IN THE KITCHENS AND BATHROOMS. WET WORK IS USUALLY DONE FIRST AND THEN DUSTING AND VACUUMING. THIS JOB WOULD HAVE TO BE DONE IN STAGES AND COULDN’T DO ALL OF IT AT ONCE. AFTER THE OFFICE MANAGER HAD TOLD HER THAT INFORMATION SHE WANTED TO KNOW IF WE HAVE EVER WORKED WITH PEOPLE WITH OCD. THE OFFICE MANAGER DIDN’T KNOW THE ABBREVIATIONS AND IT DIDN’T SEEM TO MATTER THAT SHE WAS JUST BUYING LABOR FROM MR. MAID/METRO HOME SERVICES. THEN SHE ASKED WHAT IT WOULD COST TO DO ALL THAT. THE OFFICE MANAGER COULDN’T GIVE HER A QUOTE BASED ON THE INFORMATION THAT SHE WAS REQUESTING EXCEPT BY LETTING HER KNOW OUR HOURLY RATE AND THAT SHE WAS BUYING LABOR FOR CLEANING SERVICES AND WE GENERALLY DON’T ORGANIZE HOMES, AND SUGGESTED TO HER THAT WE CAN CLEAN FIRST THEN DO OTHER SERVICES AS NEEDED. SHE WAS VERY UPSET WITH THE OFFICE MANAGER AND ACCUSED HER OF FALSIFYING WHAT OUR SERVICES WERE. THE OFFICE MANAGER HAD NO IDEA WHAT OCD WAS IN THE FIRST PLACE TO EVEN CONSIDER DISCRIMINATION ON A DISABILITY UNTIL SHE RESEARCHED IT. OUR COMPANY IS AN EQUAL OPPORTUNITY COMPANY AND WE DON’T DISCRIMINATE ANYONE FOR WHATEVER THE SITUATION IS. WE ARE A FAMILY OWNED BUSINESS SINCE 1986 AND DO OVER 4,000 STOPS A YEAR AND HAVE NEVER BEEN CONSIDERED A DISCRIMINATOR COMPANY.
D LYNN W.
03/2008
1.0
house cleaning
+ -1 more
I was working in my den when they cleaned my home, but they did such a good job before, I signed off w/out checking details. Then they went to my mom's house. They did great there (I was there and watching). When I returned home, I noticed the front of my china hutch was dusty. I checked the top of the hutch; hadn't been touched. They left a card: "Satisfaction Guaranteed! Call within 24 hrs after your clean. If we didn't clean something to your satisfaction, we'll re-clean it free of charge." I called Terry & told her that the china hutch was not cleaned. She said, "You want them to come back to do 10 minutes worth of cleaning?" I told her about the card they left. I said, "Forget it, but you might want to remind them." She said, "What good will that do since we don't clean for you regularly?" I said, "Well, I was going to have you start regularly again for both my mom and me, but forget it now." This was before I checked the top of the frig. Also untouched. I'll never use them again.
Description of Work: General housecleaning for my home and my mother's home. It was supposed to be basic cleaning, dusting, mopping, windows (they have a 2 hour minimum, so if they have time left, I have them wash windows inside). We had used them for a regular period two years ago and liked them. When we needed regular cleaning again, I called them for my home and my mother's home. I paid $140 + $8 fuel charge for EACH home.
Rating Category
Rating out of 5
quality
3.0
value
5.0
professionalism
1.0
responsiveness
1.0
punctuality
5.0
$298
Response from Mr. Maid
WE WERE REQUESTED TO CLEAN TWO HOMES FOR HER ON 3/17/08. ONE BEING HER PERSONAL RESIDENCE AND THE OTHER WAS HER MOTHER BACK TO BACK. WE ARRIVED TO THE FIRST HOME ON THE EXACT TIME AND DAY SHE REQUEST. EACH JOB THAT IS SCHEDULE HAS A WORK ORDER THAT GOES OUT WITH THE SUPERVISORS WITH ALL THE INFORMATION THAT WAS REQUESTED FROM THE CLIENT. ON THIS FORM INDICATES THE TYPE OF CLEANING, AMOUNT OF TIME THAT THE CLIENT REQUESTED, AND A CLIENT APPROVAL SIGNATURE LINE THAT IS REQUESTED FOR THE CLEANING. SHE WAS ORCHESTRATING THE CLEANING AND AT THE END OF THE JOB APPROVED THE CLEANING. WE WERE ON A TIME CONSTRAINT AS WE HAD HER MOTHER’S HOUSE TO CLEAN AT A SPECIFIC TIME, AS WELL AS THREE OTHER HOMES ON THAT DAY’S SCHEDULE. SHE ESCORTED OUR CLEANING CREW DIRECTLY TO HER MOTHER’S HOUSE, WHICH WAS ON THE NEXT BLOCK. AGAIN, WE HAVE A WORK ORDER PREPARED WITH THE TYPE OF CLEANING, EXACT TIME REQUESTED BY CLIENT AND A SIGNATURE FOR APPROVAL FROM THE CLIENT. SHE HAD SIGNED OFF ON BOTH OF THE CLEANINGS WHEN THEY WERE COMPLETED. THE NEXT DAY SHE CALLED AND INDICATED THAT SHE WASN'T SATISFIED WITH THE CLEANING AT HER HOUSE AND SHE FELT RUSHED BY OUR CREW BECAUSE THEY NEEDED TO BE AT HER MOTHER’S HOUSE AT A SPECIFIC TIME. SHE INDICATED THAT WE MISSED THE TOP SHELF ON HER HUTCH AND SHE WANTED US TO COME BACK TO CLEAN THE TOP OF IMMEDIATELY. I ASKED HER HOW LONG SHE THOUGHT IT WOULD TAKE TO CLEAN THE TOP OF IT AND I WOULD SEND THE CREW BACK AS SOON AS I COULD. SHE DIDN'T KNOW HOW LONG IT WOULD TAKE SO THE OFFICE MANAGER SUGGEST TO HER DIFFERENT TIMES. SHE ASKED HER 5 MINUTES, 10 MINUTES, ½ HOUR ETC. SHE TOOK IT OFFENSIVELY BY WHAT THE OFFICE MANAGER SAID. SHE WAS JUST ASKING ALL THE QUESTIONS SO WE COULD FIT HER INTO THE NEXT DAY CLEANING SCHEDULE. OUR INDUSTRY IS TIME MANAGED. OUR TOOLS, TRAINING AND EXPERIENCE ENABLE EACH OF OUR CREWS TO WORK EFFECTIVELY IN A TIMELY MANNER. EACH JOB IS DIFFERENT AND REQUIRES INSTRUCTION FROM THE CLIENT. OUR MINIMUM STOP IS $140. OUR HOURLY RATE IS $40. PER PERSON PER HOUR. OUR CREWS WORK IN GROUPS OF TWO. YOU GET TWO PEOPLE FOR 2 HOURS OR FOUR MAN-HOURS. CLEANING SERVICES ARE GENERALLY USED TO DO WHAT WE CALL THE SCRUB OR GRUNT WORK. WE SPEND A LOT OF TIME IN THE KITCHENS AND BATHROOMS. WET WORK IS USUALLY DONE FIRST AND THEN DUSTING AND VACUUMING. WE OFFERED TO RESOLVE THIS PROBLEM AS SOON AS WE COULD BUT SHE WAS DISSATISFIED WITH THE TIME CONSTRAINT WE OFFERED.
MARK C.
01/2008
3.0
house cleaning
+ -1 more
The cleaning guys were great, but the office person was rude. We scheduled for today after 1:30 pm, and apparently they tried calling at 10:30 this morning to come earlier since they had a cancellation. My children and I were out all morning, and even if they would have been able to reach me we had already made a commitment that we needed to keep. The office lady told me I would need to reschedule, and when I told her I didn't want to reschedule (the house was all picked up and ready), she reluctantly agreed to call the guys and they did end up coming today which was good. She made me feel that I should have been able to be reached and it was my fault that they were going to have to reschedule. What if I were having a big dinner party and needed it cleaned today? What if I were in a dentist chair? I can't just drop everything and come back to let them in. Like everyone, I am busy and need a company committed to keeping appointments they make.
Description of Work: Total house cleaning.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
2.0
responsiveness
5.0
punctuality
1.0
$148
Response from Mr. Maid
WE TRIED TO RESOLVE THE COMPLAINT MADE BY HIM AS SOON AS WE WERE CONTACTED BY HIM ON 1/22/08. WE SPOKE WITH OUR SUPERVISOR THAT WAS AT THAT PROPERTY DURING THE CLEANING AND INQUIRED ABOUT THE KNOB THAT WAS BROKEN ON THE STOVE. HE HAD INDICATED THAT HE NEVER REMOVED ANY KNOBS BECAUSE HE WAS ONLY CLEANING THE SURFACES AND NOT DETAILING. IT WAS POSSIBLE THAT THE KNOB HAD ALREADY BEEN BROKEN PRIOR TO US CLEANING DUE TO THE AGE OF THE STOVE. THE STOVE WAS 21 YEARS OLD AND WITH CONSTANT WEAR AND TEAR FROM USAGE IT WAS DUE TO BE REPLACED. WE TRIED TO ASSIST THE CUSTOMER BY DOING RESEARCH ON-LINE FOR THE EXACT KNOB FOR THAT YEAR, MAKE & MODEL OF THE STOVE. WE FOUND THE EXACTLY KNOB THAT WAS BROKE AND OFFERED TO REPLACE IT AND HAVE IT MAILED DIRECTLY TO HIS PROPERTY. HE DIDN'T WANT THE ONE REPLACED. HE INSISTED THAT WE REPLACE ALL 4 OF THEM, WHICH WAS A SUBSTANTIAL DIFFERENCE IN THE COST. IT IS UNFORTUNATE THAT WE COULDN'T RESOLVE THE PROBLEM WITH HIM, AND HOPED THE OUTCOME WOULD HAVE BEEN BETTER.
Julia R.
01/2008
4.0
house cleaning
+ -1 more
Three people initially showed up, meaning 3 people for 3 hours and 20 minutes. When I did the walk through with all of them, one guy said that 10 hours was a little tight, and would status check with me after 3 hours and have me prioritize what was left to do. After 2 hours, two of them left due to a scheduling conflict, leaving one guy. The guy who was cleaning the air ducts joined in later after he finished that job. It was a bit choppy, juggling the manpower, and it left many things undone, primarily due to lack of communication. In Randy's defense, he committed the man hours, and delivered the man hours. Unfortunately, the quality of the clean was not as I expected, nor did they get to every room. Based on the other in-home estimates, I would have thought the job could be reasonably completed in 10 hours. It is always a crap shoot when pricing by the hour and not the job, and next time I will contract a company who gives visual estimates and prices by the job.
Description of Work: Three BR, 2.5 bath move-in house clean. Additionally, purchased the air-duct cleaning separately for $129 per 1000 sq. feet. Randy knows his customer service. He was very flexible in scheduling and upfront in pricing. When I joked about being "up sold" when offered the air-duct cleaning, he offered a 10% discount for having both services performed. I had gotten site-visit estimates from other cleaners in the $350 range, but went with Mr. Maid because one of the reviews said something about "Really rolling up their sleeves and putting in elbow grease." While this was the case in the kitchen, the rest of the home was mediocre at best. Mr.Maid's pricing is $35 a man hr., and you purchase by the hr. I explained it was a dirty house, the number of beds/baths, and sq. footage, and settled on purchasing 10 hrs., which meant 2 people for 5 hrs. In the end, I purchased an additional 2 hours. The $ would have been reasonable if everything had actually been cleaned in the # of hrs. alloted.
Rating Category
Rating out of 5
quality
3.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
$420
Laura M.
01/2008
5.0
house cleaning
+ -1 more
When I called to see if they could fit me in the schedule, I had a good conversation with one of the owners of the business. She described their cleaning practice and their business philosophy. She was able to send a crew out just a few days after we talked. The two gentlemen who cleaned my home did a great job. They worked very diligently, and came to me when they had questions. My basement bathroom had been neglected for several months, and they left it sparkling clean. The men arrived in a car with the company name on it, and they were professionally dressed in company shirts. Overall an outstanding experience.
Description of Work: A deep-clean of my house before the holidays. They cleaned three and a half baths, living/dining room, kitchen, stairs, hallways, and one of our bedrooms. I scheduled the cleaning just a few days ahead of time.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$218
KRISTIN B.
08/2007
5.0
house cleaning
+ -1 more
I called them with little time to spare after another very popular and highly rated Angie's List customer backed out at the last minute. I should have called them first because they have done work for us before and are awesome. They got us into the schedule, worked really late, and never slowed down to get the place tip-top. They were very nice people, fast workers and I was impressed with how clean the house ended up, because it had been totally disgusting. Once they were off the clock and I had paid, the supervisor had me walk around to find places they had missed. There were very few! I was sort of confused as the house looked so clean. I ran my hands over all the surfaces and they had touched everything. It was as clean as could be. I'm going to hire them to clean my own home regularly.
Description of Work: They cleaned a 4 bedroom rental that had likely not been cleaned in 4 years-true neglect. This took about 14 "man hours" plus a carpet steam clean. They vacuumed every surface including walls, woodwork, etc. and then wiped down all surfaces, they cleaned all of the appliances (including the washer and dryer), light fixtures, windows-literally everything. The woodwork was filthy, with a layer of black grime on every horizontal surface. The bathroom was disgusting and the kitchen was totally greasy and gross. So, they had their work cut out for them!
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$600
JON R.
06/2007
5.0
house cleaning
+ -1 more
Terrific! I don't think our house has ever been this clean! My husband was having surgery and I wanted him to come home to the cleanest environment possible. We hired them site unseen based on a recommendation from another cleaning company that couldn't fit us in. We left the key for them and returned home to an immaculate house. The chrome fixtures sparkle, you can see your reflection on the floor. They even de-clogged our sink. The house just "feels" good! Fabulous!
Description of Work: Deep cleaning; team of 2 for 3 hours (6 man-hours). We hired them to slay the dust bunnies and do deep cleaning of kitchen, 2 baths, 1 bedroom, living, dining, basement. We called on a Monday afternoon to request next-day service, and they made it happen!
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$215
RONDA G.
04/2007
4.0
house cleaning
+ -1 more
They came in under their time estimate by 1/2 hour. They pointed out to me the spots in the carpet that they were unable to pickup and offered to use particular solvents if I knew the cause of the stain. I didn't opt for them to stay any longer to work on those small spots. After they left, I found that they had neglected to clean two windows panes on the outside.
Description of Work: They cleaned a vacant house and steam cleaned approximately 1300 sq. ft. of carpet in the home. They dusted thoroughly the built-in shelves, blinds, ceiling fans and cabinets. They cleaned the windows inside and out. They cleaned the kitchen including my fridge and microwave. They cleaned two bathrooms and floors in the bath and kitchen.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$450
ROBERTA C.
11/2006
5.0
air duct cleaning
+ -1 more
We had 4 employees in two vans show up on time at 8am. They used plastic to partition off the section of room they'd be walking through to remove the debris. They wore clean suits and respirators. They disposed of all the old insulation, ducts and vapor barrier. They worked until 6pm. They did a very thorough job and completely cleaned up after themselves. They video tapped the finished job, so we could inspect their work. The crew chief is coming back next Saturday for one final inspection. This company was outstanding!
Description of Work: We had extensive damage in our crawlspace due to a raccoon. There was insulation, vapor barrier and duct work damage. Randy came in initially with a video camera to show us the damage. The DVD helped us to prove to our insurance that it was a raccoon (clearly visible on the DVD). This meant that the insurance company would cover all but the deductible. Three companies came to look at the damage and give us a quote. Mr. Maid was the only company willing to quote and complete the job. Their follow through was excellent.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$6,200
ESTHER B.
11/2005
1.0
air duct cleaning
+ -1 more
THEY DID NOT FINISH THE JOB AND LEFT THE VENTS UNSCREWED. IT WAS HARD TO COMMUNICATE; ONLY 1 PERSON SPOKE ENGLISH. I NEVER COMPARED THE PRICING AND HAVE NOT HAD THIS WORK DONE BEFORE SO I DO NOT KNOW ABOUT THE QUALITY EITHER. MY CARPETS WERE DIRTY AFTER THEY LEFT.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
House Cleaning,
Air Duct Cleaning,
Floor Cleaning and Waxing,
Carpet Cleaning,
Basement Waterproofing,
Hardwood Flooring Sales and Installation,
Carpet Sales and Installation,
Apartments,
Dryer Vent Cleaning,
Buffing and Polishing,
Pressure Washing,
Window Cleaning
FAQ
Mr. Maid is currently rated 4.1 overall out of 5.
Sunday: Closed
Monday: 7:30 AM - 6:30 PM
Tuesday: 7:30 AM - 6:30 PM
Wednesday: 7:30 AM - 6:30 PM
Thursday: 7:30 AM - 6:30 PM
Friday: 7:30 AM - 6:30 PM
Saturday: 7:30 AM - 6:30 PM
Mr. Maid accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, Mr. Maid offers free project estimates.
Yes, Mr. Maid offers eco-friendly accreditations.
No, Mr. Maid does not offer a senior discount.
Yes, Mr. Maid offers emergency services.
No, Mr. Maid does not offer warranties.
Mr. Maid offers the following services: HOUSE cleaning / MOVE IN-OUT cleaning / PREP FOR SALE cleaning & cosmetics / CARPET cleaning / UPHOLSTERY cleaning / AIR DUCT cleaning and sanitizing / WOOD FLOOR cleaning & sealing / LINOLEUM cleaning & sealing / POWER washing/scrubbing sidewalks, decks, driveways and more / GUTTER cleaning / CRAWL SPACE clean-out / ODOR elimination and more. Visit us on the web at www.mistermaid.com for more details. Thank you
If you have any questions, please call us at 503-736-3145.