Montavilla Sewing Centers

quick and friendly, there was only one tiny part that needed fixing and they explained it well

I opted not to get it tuned up, They cleaned and checked it for free. Very happy with them.

Went well.

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I took my machine into the Beaverton location on a Friday afternoon, having found that it was a Janome authorized service center. The bobbin threads were tangling up when I sewed making it almost impossible to use the machine. The service guy immediately went to work on the machine, while I waited, checked the settings and determined that two parts needed to be replaced. One part he found and the other was in another store location. He phoned and made arrangements for the part to be delivered to the store and it arrived the next day which was Saturday. I took the machine back in and the same fellow remembered me and the parts, located the parts and installed them. Then he checked the machine to make sure it was sewing properly. I was very happy with the cheerful, helpful attitude of all the staff I encountered, not just the man at the service desk. I had multiple offers for help carrying the machine back to the car. They didn't charge for any service, just the cost of the parts. I was really impressed and would certainly recommend anyone to take their sewing machine there for service.

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Simply said words to this effect: and quot;No charge, it was a pleasure to look at this old Viking. Be sure to come in when you decide to buy a new one.and quot; A+++

It went well. I also took it back a few days ago because it didn't seem to be working right, and right on the spot they helped me figure out what was wrong (not threaded correctly).

They know what they're doing, they don't over-charge , and they call you if there's any problems, it's awesome.

I liked that they are there from a long time in service as my mom also has gone there. They had a coupon so it ended up being $110 which I found was pretty standard across the street. They have hours seven days a week which was important because I could go only in the weekends. They had knowledgeable repairmen right on there that can take a look at it and kind of give you an idea as to what was involved. They don't repair on the spot though and I had to leave it there. They said that it would take 10days but called me earlier and said that it was ready. They called and said that there was something else to do but didn't do as it would cost more and I liked that because they didn't go more than the estimate and do more than agreed upon work. It was a fair price. The quality was great and fine. I had brought the machine from them in the first place.