Locksmith Plus Inc

Terrible time wasters. Seems like their work is all done by independent contractors with no quality standards. Called to have the locks changed on a new home. I wanted a specific kind of system installed and was told that they carried the brand I wanted and could do the work I outlined. If you visit their website you see a picture of a very professional looking locksmith's van with the company logo on the side. However, the guy who showed up at my house was just driving his beat up old compact. The "locksmith," Neil, seemed to have only very basic knowledge about locks, not what I would expect from a professional locksmith. Turns out, they do not carry the specific brand I had been told they did, and I wasted a morning waiting for them to show up, only to find out they weren't equipped to do the job I needed done. When I asked for a refund of the service charge they collected for the visit because I had been misled when I called, I was accused of lying, and told that no refund would be issued. Now I am going to have to open a dispute with my credit card company. Very bad business.