INSULATED WINDOW CORP

Fantastic. Steve is an awesome dude and has a really good company. His workers are so polite. He even replaced a few dry rotten boards. I wish I had more windows to install because I would hire him again.

Richard and Angel and Steve provided high quality installation and when they left, the areas were completely clean and tidy. They were in and out in two days. Trim replacement was exactly as requested and well done.

This is the second time we have hired insulated window corp. Steve Silvia is really easy to work with and very reasonable pricing. He even helped us with the energy trust rebate paperwork.

Great service from start to finish. The installers were skilled professionals throughout the job and didn't leave a trace of scraps, dust etc. Steve was flexible when we needed to reschedule the second day of install. One set of windows had an external sill that didn't match the rest so they installed new trim to fix the disconnect at no additional charge. Highly recommended for your window needs!

These guys did an excellent job. They are good people. Went above and beyond on some work. He even solved a leak issue I had. Highly recommend them. I'm also very happy with the Milgard windows they provided. I like that they don't play the window option game, they just do the top of the line and at a very reasonable price. I got quotes from others that didn't even come close to theirs.

The window installers arrived on time and worked hard to get the job done in one day. They were professional and courteous. Once they removed the old windows, they found dry rot to be much more extensive than was originally apparent, requiring more time and material for repair than had been allowed for in the cost estimate. Steve charged us only for the the extra materials, and not for the additional labor. We are very happy with this job. The new windows are a big improvement over our old ones, and they look great. We are especially glad that they found and replaced all of the wood affected by rot.

The owner was great at providing us with options. She came to our house twice to take measurements. The windows were installed at the date they provided -- and even though the window company sent two of the wrong windows, they put them in and replaced them when the correct windows arrived. They did a great job, were very profession, and are a nice family-owned company to work with.

They came over to measure and give an initial estimate, then came over one more time to take more measurements and then a formal estimate was generated (which was the same as the first). Everyone whom I came in contact with was very nice and professional. It took a day and a half to install my windows and when they were done, there was no dust, nothing left behind but gorgeous new windows! They even moved my cat from room to room for me while they were working. Please support a local company that uses a local product.I love this company and highly recommend them to everyone who asks.

Workers arrived on time. Existing windows were tented and removed, and new windows installed in one morning. I was very pleased with all aspects of the job. Garland was great to work with as was her son-in-law Steve. I was particularly pleased with the price for the windows as I had quotes for vinyl from other companies that were greater than the price paid for these fiberglass windows, which I consider a superior product. I plan to gradually replace all windows as finances allow and am certain I will go with Insulated Windows because of this experience and the fact that they are a neighborhood store.

Excellent service and work, with great results. I would highly recommned them.

They were great. They went out of their way to make sure I was getting the windows I wanted as far as how they looked. I've used them twice before and I've always been happy with their work. The price and service stood out to me, I did price other places. They were earlier than I thought they would be getting the windows in.

Overall, everything was great. The windows came in when they told us they would and they were installed quickly. We had some questions on things after the installation, and they came back and made sure all of our questions were answered.

They did a very good job. Their price was right, they were prompt and courteous. They were right on top of it. We had all our windows replaced with vinyl windows. We never have to clean the windows outside, they flip inside so we can clean them easily.

Garland came and measured the windows and gave us an estimate. They were the lowest price of the 3 estimates we got, and the reviews were good so we decided to go with them. The initial estimate was for all the windows and patio doors in the house ... we decided to cut back and only do half of them. They gave us another quote sent by email. They were very open in discussing various installation options, and at my request re-did the paperwork one more time specifying nail-fin installation, with no change in price (initially it seemed they were going to install the gable windows without the fin). They arrived promptly on the day of the install and finished it in 2 days, including painting of the newly installed trim using finish paint that we provided. Other than a couple issues that I will describe below, the quality was excellent, with everything done as agreed to. We did have one problem - the next day we noticed that the outlets were not working along the wall where one of the windows was installed. I called them and Steve was here within 1/2 hour to look at it. Turns out that a support screw for the garden window had hit the electrical wire. He fixed the problem to my satisfaction, before leaving. A couple of other small things we noticed - some of the windows were left rather dirty, and one piece of deck flashing was not replaced. But overall we were quite happy with the workmanship, which was much better than the window job we had gotten from another company at our previous residence. The windows I saw partway through the install were installed correctly with nail fin, vapor barrier, and caulking. Inside trim which was removed for trimming down was replaced very neatly and caulked so you could hardly tell it was removed. Outside trim was replaced or new trim added, with caulk and flashing above, and then painted nicely with pain that we provided.

Excellent customer service. Garland was a delight to work with and her son Steve was great. The crew was very friendly and helpful and willing to go above and beyond.

Garland Horner came out to the house to give us an estimate. She was thorough, answered all my questions and made good suggestions. Although all transactions were done by mail, not email, it worked out well, as mail in Portland is prompt and someone from the company was always available by phone. The foreman, Steve, was very flexible with scheduling final measurements. He was friendly, and also had a good eye for detail, recommending we change out some trim, which ended up making a big difference on the final look. The installation was flawless! They were clean and thorough, leaving the house very clean. I would recommend this company without reservations! The bid was competitive and the product is excellent.

The person came to our home and took messurements and we dicussed our wishes. She left promising quickly sending the estimate (we already had one estimate of another company) so we could started work. However a week later we received a letter that the company declined to provide a estimate. No reason was given. We were disappointed, this was a waste of our time, we had to be home from work, and a waste of her time as well. We're still baffled as to why they didn't want to give an estimate. No we had to find another company who could give us an estimate for the work that needed to be done and a we're upset that we lost valuable time.

This company was one of several estimates I requested. I found them from Angie's List and saw that they had good reviews and seemed to offer a very competitive price. Their estimate was the lowest I received, and I decided to go with them based on the strength of their AL reviews. They were willing to work with me as I hemmed, hawed, and changed my mind. Unlike some other companies, they didn't have much to say in the way of input or recommendations. It was difficult to communicate with them at times (and in fact I almost decided against them for that reason) but in their defense it seems they were having technical issues with their computers/phones at that time. They did seem a little behind the times technology-wise (estimates were sent by mail rather than email, in fact they didn't seem to have a good handle on communicating by email). Some of the changes we made had to be communicated twice. The installation crew consisted of one crew boss and two assistants. They seemed to know their job fairly well, and went about it diligently. They moved furniture out of their way and removed/reinstalled window coverings. They made good efforts to clean up after themselves but ended up leaving some small pieces of broken glass in two places, one inside and one outside. They also could have done a better job of covering furniture as they left some things a bit dusty. Our casements ended up being ordered with the wrong hinges, however that may have been a factory screw-up as the factory rep came out to fix it. The work was complete in one full day. They requested no payment in advance, and in fact didn't ask for payment until after the hinge issue was corrected.

Garland Horner quickly returned my initial call for an estimate. She arrived on time for our appointment, and was patient and thorough in answering my questions. We received the estimate within a few days. Of the 3 bids we received, hers was the most competitive. Several days later Steve came out to get exact measurements and give info about how the installation process would go. He and his team worked quickly, and did a great job of cleaning up dust and debris. We had several old windows that we wanted to save and attempt to sell, and he was kind enough to move them to a spot behind the house. He mentioned that if we were unable to sell them, he'd come back and haul them away when they install a new front door; a separate project that we intend on doing in a few weeks. We were really fond of our old wood windows (original to the house), but they were in pretty rough shape. We're pleased to see that the Milgard windows with applied grids look very close to what we originally had.

After calling Insulated Window, Garland made a prompt appointment to measure the windows, prepare a quote and demonstrate the Milgard vinyl windows. A couple of days after that, Steve visited to evaluate and prepare a quote for the window to door conversion and to perform final measurements on the 10 windows to be replaced. After receiving three quotes, we chose to go with Insulated Window due to the great interactions with Garland and Steve, the reasonable prices and the fact that they're a neighborhood business. Less than two weeks after we'd signed the proposal, Steve and his crew were installing the windows and doors. The work was completed in two days, they cleaned up each day before they left and they even took care of a few simple tasks that I'd been putting off.

Garland called right away and came to measure and estimate the job the same week. She had some fabulous suggestions for upgrading without adding a lot of cost i.e., my living room had floor to ceiling windows looking out to my deck and a view beyond. We decided to switch to two side by side sliding glass doors for easy access to the deck while maintaining the uninterrupted view. The next week her son-in-law came to do final measurements. Three weeks later they were back with a team to install all the windows. It only took two days - they were fast and professional. The windows are FANTASTIC! My heating bill was down $100 just in the first month!! There were only two little problems that they fixed right away - one sliding glass door was ordered backwards (door opening on the right side instead of the left). They insisted on ordering another and replacing it without charge. The other was a small repair needed on my TV, which they reimbursed without question. Extra fine job and service.

We selected this company not only because they had the best bid of the three we interviewed, but because Steve was extremely efficient and had very good suggestions for some of the problems we wanted solutions for. In addition, he was the only person to point out that our old front windows had been incorrectly installed, leaving a place for water to collect and the paint to peel. He said the work would take two days once the windows arrived, which took about a month. The office was very good about letting me know when they had arrived and scheduling a time for the work that fit into our schedule. I left a key out for them and asked for a call upon arrival; this was done both days. Steve had arranged to pick up our extra exterior paint ahead of time in order to paint the new molding he was going to install. When I got home from work both days, it was impossible to tell they had been there. The floors were clean, there was no trash in the yard, and the windows were clean and beautiful.

Insulated Windows was easy to deal with, professional and friendly. They did everything they said they would, and then some. Their price was better than the other estimates I received.

They were responsive when I called and gave the best bid. They even did some things that I needed that I had not asked for. They did a good job.

Great experience overall - family run North Portland business, they've been around since the 70's. The wife, Garland, handles phones and appointments, the husband does bids, and the sons do installation work. They are a very experienced, professional yet personable group, and provided a great value in their work. The job was removing 15 old drafty wooden windows, knocking out posts on a couple of side-by-side windows and installing 11 small/medium and 2 large Milgard vinyl replacement windows. What I especially liked was how they stood by their work and solved problems quickly. For example, one of the small basement windows got a one-inch crack when installed - the lead man pointed it out to me, and within two days they replaced the pane and it looks great. We've had the windows for over 6 months and they're wonderful, what a difference. The job went very well and was one of the better contractor experiences we've had so far with our house.