COTTAGE CARE

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Overall I am very pleased with the service. I wasn't home during the cleaning but I met Ruth on her way out and she was very nice and the house looked great.

They have marvelous attention to detail and their service goes above and beyond. They really care about making sure that the place is clean. The people that they send to clean the house are great. There was one situation that she was a little late and we couldn't get anybody on the phone but it was only about one time.

My experience with Cottage Care has been good. We have been using them for years.

I purchased a Living Social deal for $79.00 CottageCare Full House Cleaning for 3 Bedrooms, 2.5 Bathrooms, and Common Areas. Scheduling was problematic as often is with these kind of deals, but they extended the expiration date and when I said I needed it done before the middle of October, they did accommodate my needs. When I set up the appointment, I specified that I would only have one bedroom, two baths and the common areas cleaned. My home is larger than that, but I know from past experience that it takes longer to clean my 100 year old house then most cleaning services estimate. I was told what was included, which was dusting, cobwebs from ceilings, hand washing of bathroom and kitchen floors, vacuuming of common area floors. I told the person making the appointment that I had a dog and a cat, and there would be fur and hair. I was told to expect the cleaner between 8-8:30The cleaner arrived a little after 8:30 which was fine. It was raining hard, so traffic was likely a factor. She was professional and friendly, had no issue with the dog or cat. She set to cleaning. I told her not to worry about any surfaces that were cluttered, showed her the rooms that were to be done, and which ones to ignore. She finished at 1:30, was late to her next appointment. I tipped her for her effort, the coupon took care of the normal $149 cost. After she left, I went to put the shower curtain that I had removed to be washed back up. I was looking for a ceiling rod for the clawfoot conversion and could not find it. So I was hunting high and low. Consequently I discovered that the floor had not even been swept much less hand washed, further exploration in the rest of the house found cobwebs that should have been swept, the fireplace screen still dusty, and a wooden window seat that hadn't been dusted. I don't believe that one person could do what they promised in the time they allowed her, and I think she did the best she could. As it was she mentioned that she would be working until 6 or 7. I appreciated her efforts, but I believe that cottage care is promising too much for one person to do in the time allotted. The coupon would have entitled me to two bedrooms more than I had done, and another half bath, so i don't believe that I was expecting too much for the lesser amount to be done well. In fairness, i did not call cottage care back to ask they fix it. My schedule doesn't allow me to give up another day to have someone here going over the missed items. I just dusted it myself, and did the unfinished work so as to just be done with it.

Stephanie has been the housecleaner assigned to us by Cottage Care for the past year. Although she has done a good job, there were times when my husband noted things not cleaned as throughly as it should have been. But, she was on time, really nice, and for the most part helped us to keep the house looking nice. This all ended when she stole my husband's birthday gift card. Keep in mind our home had recently been burgularized due to the stupidity of my brother, so we are already hypersensitive. But now there are only the two of us in the house, so when the card came up missing the day after the house was cleaned and two days after he received it, there was only one person to ask. Giving her the benefit of the doubt, I called her directly and asked if she had accidentally taken the card as it did not have a name on it and I had left little rewards for her in the past. She insisted that she did not. Then my sister-in-law tracked the card and noted it had been used three times to buy gas. My husband called the office at Cottage Care and requested a different person. This person did an absolutely dismal job of cleaning, broke a couple of things and didn't tell us, and all for $149. I will be calling Maid Brigade and see if they might be giving me a discount for coming back.

Stephanie was wonderful. She was close to an hour early. My husband saw her and asked if she was by herself because we have a rather large house. She immediately called for reinforcements, which prompted the arrival of the manager and an additional person soon after. She started in the basement and everywhere she went, the smell of clean followed. I was very impressed by the overall quality of the clean, however, I think I have been spoiled by Maid Brigade. When after they were done, the coffee maker was cleaned out, the soap dispenser was spotless, and there were no dust bunnies to be found anywhere. However, I definitely feel that Stephanie was amazing and I look forward to the next cleaning.

Nadia volunteered to come on a weekend, between the last contractor finishing on Friday and my movers arriving Monday. She did a wonderful job, cleaning walls, trim, and windows including two bathrooms, making it possible for me to move into a clean house although I needed to do outdoor maintenance myself at the same time.

Responded quickly to my inquiry and has done a stellar job for the past 6 months. They were even was available to clean during several summer party functions at our home.

She spent six hours cleaning and did a good job. I was happy with the work done.

SHE WAS ON TIME, WORKED VERY HARD, AND FOR A VERY REASONABLE PRICE. I WILL DEFINITELY BE USING COTTAGE CARE AGAIN.

THE EXPERIENCE WAS WONDERFUL! THEY WERE FLEXIBLE WITH SCHEDULING WHEN OUR PROJECT WAS PUSHED OUT A FEW DAYS AND WE HAD TO CHANGE THE DATE WITH ONLY 24 HOURS NOTICE. THE CLEANING WAS THOROUGH and THE FEW THINGS THAT I'M EXTRA PICKY ABOUT THEY ADJUSTED THE SERVICE AFTER I GAVE FEEDBACK. A FOLLOW-UP CALL WAS MADE TO ENSURE I WAS HAPPY WITH THE SERVICES. I WILL USE THEM OFTEN IN THE FUTURE and WOULD RECOMMEND THEM HIGHLY.

I THOUGHT THEY DID A FINE JOB. THEY WERE VERY RESPONSIVE. I THINK WE CALLED THEM A DAY BEFORE, AND THEY WERE ABLE TO COME OUT THE NEXT DAY. THEY ARE A LOCAL COMPANY, AND I LIKE THAT. I WOULD USE THEM AGAIN. I WASN'T THERE THE WHOLE TIME, BUT I THINK THE CLEANER MAY HAVE BEEN ON THE PHONE FOR PART OF THE TIME, WHICH IS WHY I GAVE THEM A LOWER RATING FOR PROFESSIONALISM.

THEY ARE VERY GOOD ABOUT COMING EVERY THREE WEEKS. WE DON'T GET THE SAME PERSON ALL THE TIME AND SOMETIMES IT'S HARD TO COMMUNICATE WITH THEM. IT'S FRUSTRATING SOMETIMES. THEY JUST DO AN AVERAGE CLEANING. THEY DON'T GO DEEP DOWN. I HAVEN'T BEEN TOTALLY UNSATISFIED ENOUGH TO GET SOMEBODY ELSE. IT JUST DEPENDS ON WHO WE GET EACH TIME.