Lafayette Auto Body & RV Repair

"[Member name removed] originally brought her RV in for 2 estimates. One for the damage caused by a collision, and another for additional damage. Upon looking over the estimates [Member name removed] approved only the repairs for the collision damage. The timeline on repairs for [Member name removed] RV was stop and go at first. She had purchased the RV from a dealership, and was trying to get them to cover the repairs under warranty. She was actually working with multiple companies attempting to get the repairs covered. This was time consuming. We had to wait for the authorization to do the repairs. We completed the repairs and [Member name removed] was informed. When she came to pick up her RV she decided to have us do the repairs that were on the second estimate. She left her RV in our shop. At this time we were scheduled out for 3 weeks and couldn't get to the repairs on [Member name removed] RV. She was told that it would be at least three weeks before we would be able to initiate repairs for her. She understood and authorized repairs. We did have an employee during this time that was having a hard time consistently keeping in touch with customers. He is no longer with us. When the owner found out that he hadn't been contacting [Member name removed] regarding her repairs, he began keeping in touch with her and notifying her of the status of the repairs. When the repairs were almost completed, [Member name removed] came by to take a look at her RV. She discovered that the flooring that was installed was not the flooring that she had picked out. The flooring company had delivered incorrect product to us. Since [Member name removed] had picked out the product at the store and we had never seen it, we had no idea. At this point, the flooring company paid us to install the correct flooring product for them. It was installed correctly. We had no control over the time frame for [Member name removed] RV repairs. We DO warranty our workmanship. If there are any issues with the work that was done on your RV, please feel free to bring it by so that Steve can look over things with you and discuss what we can do to remedy the situation."

"We are sorry that you are not satisfied with the work that was performed on your Dodge pickup. As earlier discussed, it was not our workmanship that failed; it was the latch that failed. After the initial repairs to the door it was working great and [members name] was impressed. He had actually stated that the door had never worked so well. A week later [members name] dropped the truck back off with us because the door had broken at the latch. Upon examination, it was found that the latch had failed, causing the door to break again. Robert (in our office) called [members name] to let him know what the cause of the break was and to let him know what the estimated bill would be to repair the issue. [Members name] approved the repairs. We also found that the window switch had gone out, so [members name] was called again, given the estimated cost of repairs, and again he approved for the additional work to be done. Later, he decided not to have the window switch replaced. Because we had just done repairs on the door, we reduced the bill to help our customer out on the unfortunate additional damage due to a part failure. We do pride ourselves on our quality of work, and we do strive for excellence in customer service satisfaction. If you are unhappy with the work that was performed on your vehicle please bring it in and let us take a look at it."