Saira Scapes LLC

"It took us a while to figure out who you were, as you are not one of our paying customers nor have you been in contact with us regarding this property until now. Typically, we communicate all of our policy changes via e-mail and gladly discuss them with our customers however they prefer. Every time we checked in with the owner of this property, they appeared satisfied with little to no constructive feedback. We are very prompt with e-mail responses, so when you state our “communication was crap” and we “raised prices without saying a word” we feel that is a stretch. Regardless, we are glad you brought these issues to our attention, as it gives us a fantastic opportunity to help educate other consumers. We do our best to try to meet the needs of our customers and, if they are dissatisfied, it is their responsibility to communicate that to us in real time so we can tailor their services to meet their needs as much as we can. If customers, or family members, take it upon themselves to prune plants and shrubs during the wrong time of the season, it makes it difficult for us to maintain. Our pruning schedules are very strategic based on flowering of specific types of plants, shrubs, and trees. Beds that have exposed clay soil are challenging to manage without an appropriate weed and moss suppressor like barkdust. Some customers do not feel as though this is a necessary expense, and as a result there will be more unwanted growth – especially if they have opted for a bi-weekly service, as more time passes between visits. As communicated in the contract each customer signs, all of our builds have a 5-year warranty. Please contact us if you’d like more information regarding this because we stand by our work. We welcome questions / concerns and much prefer it along the way rather than learn of them in an e-mail promptly requesting service cancellation, immediately followed by a very negative review. Again, we had no idea there was any discontent throughout almost 6 years of providing our services at this property."

"Thank you very much for the kind words and entrusting in us to take care of your landscape needs. We really look forward to helping you out in the future!"

"We believe in building strong relationships with our customers and it starts with good work and trust, and with this comes loyalty. Thank you for being a loyal customer [Member Name Removed] and we look forward to helping you for years to come. Thank you."

"Hello [Member Name Removed]. Thank you very much for keeping us on as your full-time landscaper, and we really appreciate you sticking with us year after year! Marc-"

"Hello [Member Name Removed]. Thank you very much for the review. We really appreciate your feedback. We also thank you for sticking with us for the last four years and we hope to help you out for the years to come. Thank you, Marc-"

"Hello [Member Name Removed]. Thank you for the review. We really appreciate you as our customer and we look forward to helping you out in the years to come. Thank you for being a part of the Saira family for so many years."

"While we work very hard to please every customer sometimes it just doesn't work out with everyone, your property and situation was not the right fit for us. You had a garbage bin placed on the only place we could park street side without blocking mailboxes and driveways. We did not feel comfortable parking so far away from the job site with all of our equipment exposed and out of sight, because you also had large laurel hedges that lined the front of your property. We respond to every email and phone call. You were a bi-weekly customer and if you would have asked for us to make another visit, you would have had ample time to find someone who could help you, but you went from receiving our email to writing a review instead of contacting us first. In my oppinion this is an unjust review with no argument, you should have contacted us first. We are always more than happy to accommodate when needed. We will continue to work hard and provide the quality work we always provide for all of our customers."

"Hello [Member Name Removed], We really appreciate having on board and trusting in us to take care of your property. We look forward to keeping your yard a happy place and something to look forward to when you come home. Welcome to the SAIRA family! Marc-"

"Thank you very much for the review [Member Name Removed]! We appreciate the extra work and trusting in us to take care of your property. We really look forward to helping you throughout the year. Welcome to the Saira family! Marc-"

"[Member Name Removed], thank you very much for the review. You're a very loyal customer and we really appreciate you and every project you've let us do for you. We look forward to another great year with you in the family. Have a great day!"

"Hello [Member Name Removed] We really appreciate your feedback and we hope to keep you satisfied for years to come. Thank you for trusting in us to take care of your property and welcome to the Saira family!"

"Thank you so very much [member name removed]! We really appreciate you joining the Saira family and trusting in us to take care of both your properties. We hope you have a great day!"

"Thank you so much [removed member name]! Your corner property is really the center piece of your street and we are very happy you signed on for yearly maintenance to allow us to showcase it. We hope you have a great day!"

"Thank you so much for having us take care of your property [Member name removed]! I'm glad we were able to open your amazing back yard space back up for you to enjoy. We appreciate you trusting in us to help you out. Thank you!"

"Thank you for the review. It's very hard to keep a lawn in good health without proper drainage and half of it was a mud bog which would make soil very acidic. We weren't able to take care of this drainage issue because we weren't qualified to do that at the time, but that is what needed to be done. It is also hard to take care of a lawn when a customer goes through it and sprays round-up all through it (spraying Poa grass). Moles and Poa (customer referred to Poa as Johnson grass) grass were a significant problem with your lawn, which existed in your lawn before we started. So, there were several elements beyond our control that would greatly diminish a potentially great looking lawn,. We appreciate the review. Thank you."

"(removed member name), you're so awesome! We really appreciate having you, it's really been a great two years. Thank you!"

"Thank you so much [Member name removed] for the kind words, you are an amazing customer! I am happy to have found another customer to claim as a Saira family member. We greatly appreciate you and we'll see you soon!"