Deck Rejuvenations

"The only hiccup with [Member Name Removed]'s job was the circuit breaker tripped. Rather than remain idle and delay downstream customers the crew worked on downstream work until [Member Name Removed] could return home to give access to the breaker panel. The crew was able to return that same day and finish by 7pm. I applauded their efforts but [Member Name Removed] wished for seamless work flow which was not achieved."

"These photos are of new flat grained wood on a railing cap. 1 YEAR LATER. This is the area most vulneable to wear. When contacted about the maintenance issue I asked how many feet were affected and I would give her a price. This is relatively minor charge of $3/ft for redoing the railing cap. I only received threats of posting negative reviews if I didn't fix these rail caps for free. There was no $1000 quote I'm not sure what or where this invention came from or why it was posted. It's sad the review is not complete or fair as there is no mention of the $17,500 worth of repair and refinish work on her giant decks and fence that were done flawlessly. There is no magic product that works perfectly on every deck in every area for years on end. We apply the best products available and even those can fail after 1 season in certain situations. After speaking with the Sansin rep he informed me when end grains of lumber are not exposed the stain can peel as the water can't escape and pushes off the finish.. This is exactly what has happened at the miter joint in the rail cap. Unfortunately this kind of retaliatory behavior is expected after working with this customer she has little regard for anyone but herself. The job scope was tripled in size and she complained we were taking too long. A $7,000 check for work complete was stopped because the customer wanted even more work done and was afraid we would not come back. We did come back and complete all the customer requested. Unfortunately there is no warranty. With the limitations of the products available we do the very best we can do. If I were to run around and fix everyone's deck back to perfection a year later I would quickly be out of business."

"[Member Name Removed] requested a quote in the last days of May. Typical wait time is 6-8 weeks at that point in the year. This is because bids are performed and completed as early as February some years. Work is not able to be completed until weather allows. During the wet season we can clean the deck as it is a wet step. In no way were we asking them to stay off the deck between the clean and the stain. The cleaning kills growth and removes debris. Just prior to actually staining we will do what is required. Sometimes only a vacuum other times more. In the two months of waiting I responded to 17 emails and numerous phone calls. Most of these were impatient emails. With at times 60+ customers waiting I fully explain we take jobs in number order. If you think pestering the company with email and phone calls will help, it won't. Re-application of stain in shaded areas can remain sticky up to 3 weeks. This is true especially under the eves of the home where the previous coating has not worn out as much. Although inconvenient for a few days to in rare occasions weeks it signifies an full thick coating of stain that will survive much longer than the initial coat that mostly soaks in the wood."

"I'm glad you are happy with the work. Voice mails can come in at a rate of 30 per day. most are new work requests but some are more urgent. Looking at a phone with 50+ voicemails is timeconsuming and hard to prioritize. Currently we are all electronic and will no longer accept voice mails. All scheduling, bidding, and invoicing are electronic. If a call is warranted this can be requested in the email. I hope this helps future customers not feel neglected. Bill Owner"

"Unfortunately the uniformity of [removed member's name]'s deck was patchwork like. It already had worn semi solid stain on the entire deck. We replaced 9 or so boards and then cleaned and stained. To save coat we didn't sand and this is why I believe we received lower marks. If given the opportunity to sand the deck would have been uniform. I will not bid a revisit stain with board replacements again with out sanding or more clearly defining the expectations."