Crabtree Automotive

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Very friendly. Also, prompt, responsive, and convenient. The receptionist was sharp and insightful, which is a great blessing. BUT price was about double what the repairs/maintenance would normally cost. 5.7 hrs labor at typical $84/hr shop cost = $479 Cost at Crabtree = $807, which translates to $142/hr shop cost. Timing belt kit w/ water pump (typical): Around $200 at Crabtree: $373 OEM Thermostat: $25 at Crabtree: $41 Add in $95 fee for diagnostics and some other miscellany, and the Crabtree price came to $1295, compared with AutoMD estimated shop price of $622. The lower price also comports with estimates I've seen in mechanics' discussion groups online. Before ordering the work, I asked about the high price. The answer was something along the lines of, and quot;We are definitely not the cheapest in town. But the quality of our work and our great customer service make up for it.and quot;

Except for takiIng longer than expected, everything was excellent. Friendly, professional service. I will use them in the future.

Price was reasonable. Estimate was accurate. Time to repair was good. I would use them again.

I think it's a reasonable price. They are excellent. I would definitely use them again.

This company was recommended to me since I was new in town by the company that worked on my car for body work. They are a family owned business and are extremely friendly, courteous and honest. No one tried to get me to have anything else done, and they also give you a coupon that after a certain amount of oil changes, one is free. I was given a ride home by the owner while my car was being worked on. I have always used the Toyota dealerships for my normal checkup and work and it always has cost me over $200 or $300. I'm not saying Toyota is dishonest, just that this family owned business didn't try to sell me extra things or add on stuff that really wasn't needed. They gave me advice and were friendly, courteous and knowledgable. The office is nicely decorated, coffee on hand while you wait and the website is really great for feedback, making appointments online and checking out what they do. But of course, the main thing is that service is good, fast and fair. Here is the link. http://crabtreeautorepair.com/ Helen - Albany, OR

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It was a great experience after trying three different auto repair shops.

I love having them work on my car! They're always professional and courteous. The final cost has never been more than the estimate. They do a good job of communicating with me throughout the day, during the diagnosis process. With the oil changes, they never try to "up sell," like those chains do. If something else needs to be replaced, they'll tell me, but that's rarely the case. Instead, they change the oil, check things over, and send me on my way for the basic oil change price.